If I could rate them a Negative 10 I would. Not only did they not treat my wife with proper care. They spent well over 10 hours before we were given our own room as we had came in for a possible stroke. Then were told that we would get an MRI at 5 pm the same day only to have them cancel it on us with no communication. Then when we did get moved to Oncology they decided narcotics was the preferred treatment which did not treat my wife correctly! I would recommend they take their sign as being one of the best hospitals out of 250 because they did severely poorly on handling my wife's health and gave her the incorrect medication to alleviate pain and did not know what the best practice was. DO NOT GO HERE!! read more

The doctor I saw- Damian Banaszak, has absolutely no business being in medicine. I explained my situation to him and he was not listening. I told him I was there for leg and foot swelling, that I had an infected tattoo and was on antibiotics, and it was probably related to my having been inactive for a week. He told me my foot was not swollen. My foot was visibly red and by that time *some* of the swelling had subsided because I wasn't standing up anymore. I didn't even know what to say, it was like he was telling me I should ignore what I was looking at and could see and feel to be true. He grabbed my leg roughly and started rubbing his (bare!) hand hard against the tattoo and the scabs, flaking them off (they're supposed to stay on until they fall off on their own otherwise they take pigment with them!!) and he recoiled and said "What IS this??" I said I just told you it had been infected! Then he goes to my foot and tries to rip a bandage off my toe and I had to tell him to stop. I told him I wasn't there for my toe issue and he said he had to look at it if it was infected. I said please don't, I'm squeamish about that injury and it's not infected, plus I'm on antibiotics anyway, like I said before. He asked me who put the bandage on and if I had pulled out my toenail myself. Why In the hell would I have done that? He said well if I can't look at it then I can't do anything to help you. You don't have a blood clot. I said how do you know that for sure? He said well you can get a sonogram if you want. I said ok let's do that. He said "We don't have one here." Then why would you bother telling me that was an option? I grabbed my stuff and hobbled out of there and went to Reston hospital center emergency room where they actually treated me like a human being, did testing and gave me something for the swelling. I can't remember ever having been treated so roughly, manhandled and talked to like that in a medical setting before. I have a lot of medical issues and have had to see a lot of doctors, specialists, etc over the years and this is one of the worst, if not THE worst experience I've ever had. If they have that man on staff I can't imagine the lack of decision making skills whoever hired him has, and I will NEVER go back there. To add insult to injury, when I looked at the notes from the visit, he wrote that my chief complaint was PREGNANCY. I had a hysterectomy in 2019 at Inova. The only person who mentioned anything about pregnancy at that visit was the nurse who asked me what the date of my last period was, and I told her I had a hysterectomy. The notes also said that I had a toe infection, and that there was no swelling. Neither of those things were/are true. I told him my LEG had an infection, not my toe. Gross medical negligence and incompetence. I submitted a request to get my medical records amended because that is absolutely unacceptable. I also reached out to patient relations by phone and email and no one has responded to me. It's been weeks. read more

Went in due to possible exposure to a virus and was meet with such kindness and compassion from all the staff here. The RN Linda that worked with me was absolutely amazing! The kindness and compassion that she showed me the entire time that I was there had a huge impact on me and I felt so safe and taking care of my entire stay. So refreshing to see such a team of caregivers making such a huge impact in our community. Amazing job! Thank you! read more

this is not a real er they don't have the equipment. they bill as an er but they just send you to a real er. beware of extremely high billing. just go to a real er to save money. read more

I went to the Inova emergency room in September with what turned out to be a peritonsilar abscess. The doctor took one look at me, saw my swollen face and throat, and said I needed to go to Reston Hospital for a scan and that they couldn't help me. He told me I would not be charged. I went to Reston Hospital where the doctor looked in my mouth, quickly diagnosed the abscess, and prescribed IV antibiotics and a an antibiotic to take at home. No scan needed. In November I got a $715 bill from Inova for emergency room services and a $785 bill for physician services. I have disputed both but without resolution. The customer service rep for the Inova ER told me on the phone she would ask that the charge be dropped because they were unable to assist me. I haven't even gotten an acknowledgment of receipt of my dispute for the physician's bill. I continue to get emails that my payment is past due. $1500 for no service whatsoever. I was billed more than $2k at Reston Hospital and never needed what the Inova doctor said I needed. I'm essentially paying twice, but at least I got service from one. This is particularly egregious as the doctor told me I wouldn't be charged. I would leave no stars if I could. I have always heard Reston Hospital is very expensive because it's private. Given my experience at both, I wish I had driven to Fairfax Hospital. read more

I rolled through shortly before Christmas with a serious emergency. Even though the place was jammed with COVID patients and staff was overwhelmed, they were professional and courteous and did their best under difficult circumstances. Much appreciated! read more

To everyone please avoid this place, a simple 30min visit as had a cold and felt some palpitations got scared, asked at least 3 time to tell me the prices for visit they definetly refused, after cosultation again asked for price in the end got the bill $4500.. someone should be in jail read more

I don't get some of these reviews man. Been coming here for years. Tonight took me a solid 15 minutes for intake and to see a competent doctor, quick easy, painless, not busy. I think people are on edge when they go to an ER anyway so that probably has something to do with it. Open 24 hours which is amazing. I love this place. read more

I can't begin to say how much of a lifesaver this little ER has been. I won't go to Reston Hospital because of a number of terrible experiences but this is basically a miniature ER. I wouldn't recommend them for anything SUPER SERIOUS (aka 911 worthy) but they've handled everything from stitches to a severe allergic reaction. They're always super quick and relaxed. Normally myself or the person I'm with gets seen and treated in under an hour (unheard of in this area). read more

Update: We saw our baby's Gastroentorologist on Friday and he was shocked to hear that no one had done an ultrasound of our baby's liver when we were at Reston Hospital's ER. He was seriously shocked. He told us that he would not recommend the Reston ER to anyone and said that the doctors on call at that ER aren't really Pediatricians and that he is never happy with how they treat children there. In the future we will drive the extra 30 minutes all the way to Inova hospital instead. It's true what people say - Reston Hospital does not have a bad reputation for no reason. Lesson learned. read more

BEWARE! Please do not come to this ER. Went in because it is close to our house for a lump on my neck. Was there for 4 hours. They gave me IV and they monitored me for those hours. They told me to go see an eent because they do not enough device to check what was wrong with me. After a couple of weeks, i got the bill from them and they are charging me $2200 plus $300 physicians fee. Called them and ask why it is so high they said it depends on the trauma that they are dealing with to make the long story short they charge me $2000 for ER services. They are supposed to help people who are in need and not to put patients to BANCRUPTCY. Please avoid this facility if you can. Drive for another 10 minutes and go to inova fairfax. read more

The worst receptionist. I walked in, with a mask on trying to explain what was going on. The mask was fogging up my glasses and I pulled it a little under my nose so I could see. The only thing this individual was worried about was me pulling it over my nose. Pull your mask over your nose, pull your mask over your nose, croaking that repeatedly like a goddamn parrot. What if I passed and fell out on the floor wasting my breath to try and explain to you my situation? What would you do? Probably let me bleed to death from a head wound trying shove that fucking mask back on the way you want it. It's not a requirement to wear a mask in the first damn place or did I miss the sign. What if I hadn't worn it? Would my treatment be even worse? YOU and people like you are the reason nobody wants to go into the urgent cares or hospitals. The reason why people would rather stay home and risk DEATH then be treated like a leper. Your lucky that instead of cursing your arrogant unsympathetic selfish entitled ass out, I left and reviewed you on Yelp, because there are people who would give you the cuss out you truly deserve in your face. read more

My visit was for high fever & severe cough. I informed staff that I have Ehlers Danlos Syndrome & my tissues are fragile. I am req to disclose to Medical staffb/c some standard procedures/treatments that are considered safe may be dangerous and cause serious injury to me. Nurse, like most healthcare professionals, was unfamiliar w/EDS & didn't understand the importance of this information or b/c indifference. I asked that she please be sure that the doc who I saw was also made aware of my condition. Doc entered room w/ unwelcoming attitude. As I was describing how unwell I felt & mentioning my condition it was very clear that she had no empathy & no knowledge of EDS/connective tissue disorders. I told doc I have appointment w/primary care on Fri b/c that was earliest availability. I explained I came here last year post pneumonia for severe viral cough that was uncontrolled causing severely painful muscle hernia, sublex/dislocated joints & hernia in my calf b/c fragile tissues. I told doc I did not want to risk injury again w/ current cough. Doc seemed disinterested in what I was telling her. My impression was that she was disinterested in what I was saying b/c I received no acknowledgement and she move on to a list of questions & meds. Doc then ordered blood work and left the room. Nurse started at inner elbow of RT arm, digging the needle looking for a vein. She couldn't find one so she moved down my arm, poking and digging 10x until I told her to stop.bShe started again worked down arm digging for a vein until she reached my wrist. She went for it & dug needle some more when she said "I got it". I felt intense burning & told her this. She ignored me & kept trying to draw blood & flush a collapsed vein. The burning intensified and in seconds my wrist suddenly swelled 3x normal size. She hesitated to pull the needle out at first then said "oops I blew your vein!" w/ a chuckle and a sorry. it looked & felt like someone had overfilled a balloon except the balloon was under my skin. Bruising was immediate and scary. Never had this happen before & was very upset & worried for complications BECAUSE OF MY CONNECTIVE TISSUE DISORDER. I mentioned complications & she said "what complications? It's just a blown vein". I said it's a hematoma w/about my EDS. She gave me a blank stare then asked if I wanted ice for it. I said yes & asked her to tell doc & ask about complications b/c EDS. Nurse said OK & she would work on my LT arm ltr & left. 30 mins LTR she returned w/ice pack. Hematoma grew, skin tight & stiff w/ pain shooting up my arm while I sat in the rm & waited 30 minutes for ice. Nurse then tortured my LT arm & found a vein. About 20ml of blood was drawn. Along w/the high fever my bp/heart rate skyrocketed. Nurse looked unconcerned & she hooked me up to fluids & left to get doc. Doc never addressed my concerns w/complications, prob b/c she doesn't believe EDS is a real condition. Between her annoyed scowls, I got a dopey fish-like stare from her when I was talking about my EDS at the beginning of my visit. Doc finally addressed my cough. I mentioned fragile tissues, RISK OF RUPTURE, complications due to severe cough. I told her about rib/side pain caused by coughing fits. Doc was annoyed & condescending when she asked me "what do you want me to do?". I told her I wanted the cough suppressant that was prescribed to me here when I had pneumonia last yr. Doc pulled my history for prv visit, read the medication name & completely lost her mind. Asking a doc to provide medically necessary care appropriate for a serious medical condition caused her to melt down, & lose all professionalism. Doc was hostile & disparaging, raising her voice and vilifying me PUBLICLY. Her intention was to dehumanize & humiliate me--asking for cough suppressant to prevent injury due to rare disorder is in her mind drug seeking behavior? I told her I felt dehumanized & asked why she poke to me this way-- that triggered a tirade of her yelling that she never prescribes any medications w/ codeine that "it goes against all my beliefs!" & "there isn't a diagnosis out there that ever qualifies for an opiate" It is clear that her disbelief included my EDS diagnosis. Once doc felt I was humiliated enough she turned her back to me as I was speaking & left the room. To show me that she has ultimate power over my/patients medical care, she called in the suppressant for 1 AND A HALF DAYS of medication--these actions are spiteful, self-righteous, narcissistic. Calling in less than two days of medication was her way of giving the middle finger to a patient. Absolutely repulsive behavior from a "medical professional". I called to speak to a nurse to ask if amount was a mistake & was told no. I asked what I was expected to do btwn Tues & Fri--nurse replied "you're welcome to come back again to be treated for your ruptured diaphragm and your hernias." Incredibly deplorable. They should be held accountable for injuries due to this sickening behavior. read more

The nurses here are so exceptional. They are extremely warm and helpful. I have been here a couple of times and have always had a good experience. I have never had to wait more than 10 mins in the waiting room. The doctors are good too. read more

I had a lot of pain in my back along with urinary burning for about a week. Because it was a weekend, I couldn't get an appointment soon enough to stop my pain and I found that Inova accepted my Blue Cross/Blue Shield insurance, so I went. It was a Saturday morning around 11 a.m. and I was the only person there. The front office staff was very helpful and they admitted me right away. Then, I was asked to give a urine sample and take it back to my room. I went back to my room and waited. The nurse practitioner came back after about 10 minutes. Then I waited alone in pain for 50 minutes. I heard the doctor outside the room asking the staff for his lunch orders and I heard other patients come and go. And I still waited. Finally, Dr. Bruther came in. He seemed nice enough from the 90 seconds I saw him. He said "It looks like you have a kidney infection." Then he poked me in the back (ouch!) and said that I would be getting antibiotics. He was gone within a minute and a half. Then I waited for another 20 minutes. I was really ready to leave, so I got dressed even though they didn't really tell me to. The nurse returned and gave me a shot of antibiotics, gave me 3 prescriptions, and the paperwork explaining my condition. She answered all my questions and took time to explain my prescriptions and explain what I needed to do next. Her name was Jennifer and she was the best part of the whole experience. I went to check out and the man at the front office said that I was good to go. I would recommend that if you need a doctor right away that you go to Inova. But be prepared to wait, even if the place looks dead. At least you'll get the medication that you need and you can start feeling better. EDIT: They charged my insurance $924. I'm not sure why considering that they didn't do all that much, but keep that in mind if you don't have insurance. read more

Brought my 8 year old in bc he fell in a basketball game right on his tailbone and was feeling pain in his legs. Where do I start...... First, they are SLOW. No one in there but took 10 minutes to see someone. Once seen, the nurse literally asked my 8 yr old if he smoked? ( I also thought she was kidding but she wasn't ). And then asked if he's ever thought about killing himself? WHAT!!!!???? Completely inapproprIate and creepy. Facility looked dirty and disorganized. Dr was nice but not sure how qualified. Would not return and hopefully never need to. read more

Visited this ER on 8-15-18. Outstanding service from check-in (Chanel at desk was super) through discharge.Checked in immediately and then seen immediately. Dr. Grant and Nurse Rachel couldn't be better. Very professional, reassuring, thorough, and kind. Not rushed at all. Best experience I've encountered at an ER anywhere. (Between older family members over the years and my own more recent ongoing serious illness, have been to quite a few over the years and in different states.) Am surprised and saddened to see some of the other less positive reviews.I have several ER's close to where I live, but this will continue to be my first choice. Going to an ER is no fun, but if you do need to go to one, I highly recommend Inova ER Reston. read more

My Fiancé went to the ER for treatment of some type of worm infection yesterday. She was never given fluids for dehydration (not even water). She had to ask several times for the bed pan for her to give a stool sample. Her chart did not have the right date on it. Her chart did not list the medications they were giving her. She was berated by her nurse for asking for water. Her nurse was extremely rude and unprofessional the entire time she was there. Her nurse needs a lot of training or needs to work in a different environment. read more

This "emergency room" is terrible. My two year old daughter was seen to remove a single staple that had been placed in her head the week before at Loudoun ER. The nurse that attempted to remove the staple actually flipped it over in her skin. Then, a doctor attempted to remove it but first he had to inject a numbing agent into her skin. He left no time for the numbing to actually work, before starting to flip the staple back over and actually remove it. When he "finished" it was bleeding worse than the original laceration bled. He finished but putting a huge glob of dermabond on it to "seal it and let it heal." Here we are 6 weeks later and the dermabond glob is still mostly attached to her hair. These nurses and doctors were terrible while working with my two year old. I would not recommend visiting this "ER" for any pediatric patient. read more

My husband and I made the mistake of bringing our daughter to this ER in July, 2019! She had Nursemaid's elbow and wouldn't stop crying and the closest Urgent Care in Herndon was already closed at 7pm. We weren't there very long and the doctor didn't take an x-ray or do any blood work. The doctor simply adjusted our daughter's elbow back into place. We got a bill for $951.23 which is ridiculous! We had an Anthem PPO plan and our daughter's deductible hadn't been met yet but that charge is absurd for how little the doctor did. We have tried to ask for an investigation of the charges on that date of service but the billing rep was not helpful at all. It would be helpful to have the fax number for INOVA billing. read more

i had to come back here a few weeks ago, and once again i received compassionate, thorough care from great providers. dr bloom ended up admitting me to fairfax hospital. i had to wait for 4ish hours for physician transport to come get me, and she and the nurses checked on me and made sure that i was as calm and as comfortable as possible during that time. i would 100% recommend this facility to anyone who needs urgent medical care. WAAAYYYY better than reston hospital - from what i hear, that place is still a dysfunctional shithole read more

Sister went in for stitches at 5am. Quick check in up front. Good communication with staff in what they were doing and why. Very friendly even though it was early morning and it's New Years Eve. The nurse did a great job in explaining how to care for my stitches. Dr. Cameron was courteous and gentle stitching me up. read more

Best service - no wait time - best team , Doctor Colman and his team took care of my needs in less than one hour . Doctor Colman , Suzana , George , Gretchen and carol are very caring and kind . I will highly recommend this location and their team !! read more

After going here because my doctor was closed and I had a sore throat, I've been left with the worst physician care, a waste of 2 hours and outrageous bills that cannot be justified. The doctor gave me a cotton swab test for my sore throat, sent it to a lab, charged me over $1500 for the whole visit, and I never learned my results in a timely manner. To make matters worst, their customer service over the phone was very condescending and unprofessional. I will never go here again and would recommend you go elsewhere if you want professional service and no hidden fees. read more

Dr. Shinaishin was patronizing, arrogant, and turned me off this facility that is normally so good. Incredibly discouraging visit.

I am surprised this place is in business and not shut down. No one staffing the front end. Show up with a severe bleed , and no one is in the lobby to help. I get a nurses attention and someone comes out shunning me saying they were busy and I had to wait. A wheelchair arrives, and then two people come in while we are waiting. They left my mother dripping blood in the lobby. At that point I advised them she needed immediate attention, to which they responded we need to wait. I then advised them that I would either need to quickly get her across the street to Reston Hospital Center or have an ambulance respond. The staff continued not to take action. We immediately went across the street to Reston hospital center where she was IMMEDIATELY triaged in, taken back to a room and seen ahead of people due to a concept of triage that the other non-staffed facility did not grasp. read more

Efficiently got us in and out with little waiting time. Medical personnel were knowledgable and compassionate. Paperwork was easy and the followed up with out current doctors within hours. We had a pretty textbook experience. read more

This is the worst place on earth! Nobody who works here has a clue what's going on and the nurses and doctors never check on you. If they do they say they'll go see what's going on and then never come back. Do yourself a favor and go to Fairfax. read more

Agreed that this is the worst patient emergency room visit thus far and not our first visit here. So bad that im writing this review and missing out on my husbands xray. Not sure if they think everyone that comes here is a drug addict from the nearby shelter but its 4 AM and yes we look tired but my husband is in severe pain and they are acting like hes asking to get high instead of trying to releive his pain. Stereotypes and racism is well and alive with Dr Alkaderi or how the hell ever you spell his name. But if you work here and have an attitude because its the middle of the night you need to take your ass to the day shift. Been here plenty but never treated this way. Our insurance pays you f***face to take care of people not to profile people based on looks ass****. read more

Like many others here , my wife made a grave mistake of going to the Reston emergency service because she was feeling heaviness in the chest . For a regular blood test and a basic checkup we are fighting a bill of $2080 from the hospital. What shameful place . Stay away from these scammers. read more

Came in here yesterday after getting food poisoning and walked out feeling a 1000 times better. No wait time and got discharged soon. Thanks guys! read more

I love this place!! I've been there three times myself and took my daughter two times. Everyone is caring and knowledgeable.

This has been the WORST experience ever! I don't recommend this facility at all. We had orders faxed over numerous times and each time they haven't been able to locate them (even though they were found later). Myself and my 6 day old child showed up for blood work and were actually turned away because the receptionist didn't show and no one knew how to process us. I would recommend just going to the hospital if something is wrong and avoiding this place all together. read more

This place is ok if you have a known issue that needs treatment. But don't go here expecting an accurate diagnosis of an illness. The incompetence of the medical staff in diagnosing what should have been clearly recognized as Lyme disease has cost us not only years of dealing with health issues, but a small fortune in medical bills. I don't trust them, and wish I could get them to pay for their incompetence. read more

Alright so it has been 7 months since I fell....1 week later I was not back to normal.Still experiencing excruciating pain and not able to walk without crutches, I went to my doctor and she noticed ALOT of swelling and that I had twisted my leg on the way down in addition she believed not only had bruised my patella at the base of the femur but I had also bruised the patella ligaments etc.She suggested I go to the orthopedic in 3 weeks. So 3 weeks later went to the orthopedic where he confirmed my primary care doctors suspicions in addition to a MRI which showed I had a tear in the soft tissue behind the knee as well as a paralabral cyst. So I tired PT for 3 weeks to see if it would heal on its own before taking the surgery route and that didn't do much so I had surgery March 11th, 2013...turns out I had also damaged the bone and the cartilage and ended up having to get a chondroplasty and lateral release done. Fast forward till now still recouping from that surgery SMDH all of this would've been resolved if the Doctor on October 25th, 2012 would've taken the extra steps to check my knee out, if he had only listened to me. read more

Returned to take the stitches out and the nurse that helped us last week recommended we come in before 10am to avoid the crowd. We arrived a little before 8am and NO ONE was there! My son was processed, vitals were taken, stitches were removed and we were on our way by 8:15! read more

Absolutely horrible!! I went in for a routine dislocated shoulder where I had to wait for 45 mins in the waiting room before seeing someone. ....I WAS THE ONLY PERSON THERE!! After that whole ordeal was dealt with I am continuing (8 months later) to receive bills in the mail when I HAVE ALREADY PAID YOU!! Their finance department is illiterate, and completely nonfunctional. I had to go to my bank to find the records of me paying off these bills prior to these new bills. They did absolutely nothing for me, no medicine, no follow ups and no recommendations, but yet they still seem to find a way to send me a bill. I saw 1 doctor and have been asked to pay up 4 different departments in order to make sure my CREDIT doesn't get messed with because they will send your bill to a Collections Bureau before you can even receive it. If I was given this information before entering the building I would have walked right back out and asked the closest homeless person to help me out. Will never go back and I will pass on the word to everyone I know. I find it hard to believe that 1 dislocated shoulder costs the average person $600 after you insurance picks it up. Go pull a fast one on someone else. read more

PLEASE PLASE do NOT go there. I went to this Emergency Care because I accidentally cut my hand with a knife.. They put some Neosporine on the laceration and that was it. Then I got a bill (after being process thru my insurance).. They charge for the emergency room and separately for the Doctors procedure (which i never saw one, just the nurse).. And guess what one bill was $804.30 for the room and another one for $1,035 for the Doctors procedure. This is really a robbery and unfortunately there is nothing I can do but pay it because they make you sign lost of documents at first. Worst experience ever!!.. read more

I went to the Reston INOVA last night (Saturday) with a UTI that couldn't wait until Monday. I was seen immediately. The nursing staff was thoughtful, courteous and thorough. They weren't busy so the on-call doctor, who was very personable and thorough, spent a lot of time with me. I had confirmation of the infection in under 30 minutes, first dose of antibiotics and a prescription within 60 and I was out the door. I was really impressed. If I'm ambulatory, I'd rather go here for care than some of the nearby options. read more

Do not waste your time or money. I went here after a car accident to make sure my neck and back were ok because I was in considerable pain. I was the ONLY patient there - the waiting room and parking lot were empty. The man at the front desk was prompt and kind, but that was the end of my good experience. I was taken back to a room to wait for a nurse. I could hear the nurses in the back, gossiping. I could hear the man from the front tell them they had a patient waiting. They continued their conversation for 15 minutes before one of them deigned to come and see me. This is an EMERGENCY center - what the hell? She was the slowest nurse in history. She had trouble with the computer system and told me she couldn't see the keys, so I have no idea what wound up getting entered for my medical history. She then could not work the blood pressure machine. When she finally finished these tasks, she told me to wait for the dr. I was still the only person there, but it took 20 mins for the dr to arrive. He at least seemed somewhat competent but he did nothing for my condition - told me to take ibuprofen, which I had already told the nurse I could not take, but I'm sure she failed to enter it into their computer system properly. To top it all off, since my visit I've been getting daily calls and messages from their billing department, but when I call back, no one can tell me why they needed to get in touch with me. I am preparing myself for the billing situation to be a complete disaster. STAY AWAY. read more