If I could rate them a Negative 10 I would. Not only did they not treat my wife with proper care…read more They spent well over 10 hours before we were given our own room as we had came in for a possible stroke. Then were told that we would get an MRI at 5 pm the same day only to have them cancel it on us with no communication. Then when we did get moved to Oncology they decided narcotics was the preferred treatment which did not treat my wife correctly! I would recommend they take their sign as being one of the best hospitals out of 250 because they did severely poorly on handling my wife's health and gave her the incorrect medication to alleviate pain and did not know what the best practice was. DO NOT GO HERE!!

The doctor I saw- Damian Banaszak, has absolutely no business being in medicine. I explained my…read moresituation to him and he was not listening. I told him I was there for leg and foot swelling, that I had an infected tattoo and was on antibiotics, and it was probably related to my having been inactive for a week. He told me my foot was not swollen. My foot was visibly red and by that time *some* of the swelling had subsided because I wasn't standing up anymore. I didn't even know what to say, it was like he was telling me I should ignore what I was looking at and could see and feel to be true. He grabbed my leg roughly and started rubbing his (bare!) hand hard against the tattoo and the scabs, flaking them off (they're supposed to stay on until they fall off on their own otherwise they take pigment with them!!) and he recoiled and said "What IS this??" I said I just told you it had been infected! Then he goes to my foot and tries to rip a bandage off my toe and I had to tell him to stop. I told him I wasn't there for my toe issue and he said he had to look at it if it was infected. I said please don't, I'm squeamish about that injury and it's not infected, plus I'm on antibiotics anyway, like I said before. He asked me who put the bandage on and if I had pulled out my toenail myself. Why In the hell would I have done that? He said well if I can't look at it then I can't do anything to help you. You don't have a blood clot. I said how do you know that for sure? He said well you can get a sonogram if you want. I said ok let's do that. He said "We don't have one here." Then why would you bother telling me that was an option? I grabbed my stuff and hobbled out of there and went to Reston hospital center emergency room where they actually treated me like a human being, did testing and gave me something for the swelling. I can't remember ever having been treated so roughly, manhandled and talked to like that in a medical setting before. I have a lot of medical issues and have had to see a lot of doctors, specialists, etc over the years and this is one of the worst, if not THE worst experience I've ever had. If they have that man on staff I can't imagine the lack of decision making skills whoever hired him has, and I will NEVER go back there. To add insult to injury, when I looked at the notes from the visit, he wrote that my chief complaint was PREGNANCY. I had a hysterectomy in 2019 at Inova. The only person who mentioned anything about pregnancy at that visit was the nurse who asked me what the date of my last period was, and I told her I had a hysterectomy. The notes also said that I had a toe infection, and that there was no swelling. Neither of those things were/are true. I told him my LEG had an infection, not my toe. Gross medical negligence and incompetence. I submitted a request to get my medical records amended because that is absolutely unacceptable. I also reached out to patient relations by phone and email and no one has responded to me. It's been weeks.

My family and I would like to express our sincere gratitude to the Emergency Department team at…read moreReston Hospital for the exceptional care my mother recently received. We arrived by medical transport and, from the moment we entered the Emergency Department, we were greeted with kindness, professionalism, and compassion. The security staff welcomed us warmly, and the receptionist greeted us with a smile that immediately put us at ease during a very stressful time. I would also like to recognize the registration representative who assisted us during our visit. Even while handling the administrative and insurance aspects of our care, she was patient, kind, professional, and reassuring. Families arriving at an emergency department are often worried and overwhelmed, and her willingness to help made us feel supported from the start. To our surprise, there was virtually no wait time. We were brought into a room almost immediately, and the quality of care we received was outstanding. Nurses Jasmine, RN, and Susana, RN, were compassionate, attentive, and professional throughout the visit. They treated my elderly mother with dignity, respect, and patience, ensuring she was comfortable every step of the way. We were especially grateful for Dr. David Kruse. Dr. Kruse was thorough, knowledgeable, kind and genuinely compassionate. He carefully reviewed my mother's extensive medical history, recent surgeries, rehabilitation stay, and prior hospitalizations. He performed a comprehensive examination and ensured every necessary precaution was taken to rule out infection, pneumonia, and other serious concerns. His calm demeanor, attention to detail, and concern for my mother's well-being gave us tremendous peace of mind. At the end he even brought her a syringe and distilled water so she can get hydrated through the feeding tube. In addition, my phone's battery was dead. He personally took my phone to charge it. Not many doctors nowadays do these acts of kindness. I wish doctors are taught more and more compassion, kindness and empathy. Bed side manners are extremely important not only in the hospital setting but also in the emergency room and doctor's offices. I would also like to thank the two radiology professionals who came directly to my mother's room to perform her X-rays. They treated her with kindness and respect throughout the process. My mother has endured months of hospitalizations, surgery, rehabilitation, and numerous medical appointments, and moving an elderly patient can be difficult and uncomfortable. Their gentle, patient approach was another example of the excellent care we experienced during our visit. Before we left, Derrick kindly assisted my mother into a wheelchair with patience, professionalism, and genuine care. His kindness did not go unnoticed and was greatly appreciated. I would also like to mention that this was not our first visit to the Reston Hospital Emergency Department. Over the years, and especially during my mother's recent health challenges, we have experienced emergency room visits involving long waits, extended delays, and admissions where we remained in the Emergency Department for hours awaiting placement or a shift change. We understand that hospitals are busy and that emergency departments face tremendous demands every day. What made this visit different was the remarkable efficiency, teamwork, professionalism, and compassion shown by Dr. Kruse and the entire team caring for my mother. From arrival to discharge, every person we encountered treated us with respect, empathy, and genuine concern. They saw not just a patient, but an elderly mother and a daughter doing everything possible to care for her at home. Over the past several months, my mother has endured multiple emergency room visits, surgery, hospitalization, and rehabilitation. As her daughter and caregiver, there have been many moments of exhaustion, uncertainty, and worry. During this visit, the staff gave us something we desperately needed: reassurance, confidence, and hope. My mother is a retired teacher who has lived in Fairfax County for more than 40 years. Throughout her life, she dedicated herself to educating students, volunteering, and serving this community. Seeing her receive such thoughtful care meant more to our family than words can express. Dr. Kruse and his team have earned a loyal supporter in our family. Thank you to Dr. David Kruse, Jasmine, RN, Susana, RN, Derrick, the radiology staff, the registration representative, the receptionist, the security staff, and the entire Reston Hospital Emergency Department team for providing outstanding care during a difficult time. Your professionalism, kindness, and dedication will not be forgotten. With heartfelt gratitude, PK Fairfax County Resident and Daughter of a Grateful Patient

Terrible Night Nurses. Unresponsive, Rude and unprofessional…read more Had Joint replacement surgery and was abused and neglected. The bed they gave me was non functioning. A nightmarish experience. You have been warned.

Had AFIB ablation at heart and vascular institute. Care was highly professional and compassionate…read morethroughout. INOVA Management: you need to fire or reeducate the rude, unfriendly clerks at check-in desk. They think it's clever to speak in a low voice so you can barely hear them. Once I got past them, everything was fine.

My son was readmitted to another hospital's cardiac ICU after being d/c'd by Patel, PA a week or so…read moreago, obviously too soon. He was not yet stable. BTW, Patel forgot to send the new cardiac meds to the pharmacy. So when he arrived home he went without his heart meds. It was a Friday night. We had to see another provider Saturday morning to fix the problem. Hospitals maximize profits by having patients leave the soonest after admission day. That's what happened to my son and now he's back in a cardiac ICU. This was poor Medical Care. I'm filing a complaint with Dept of Licensing, CMS & JCAHO.

The Inova Fair Oaks ER team were awesome. I reluctantly went in for a fall and possible concussion…read more Anxiety was high on what was to come. The room had several customers so I expected a long wait but from intake to vitals, it was less than 5 minutes. The team who provided care were timely, thorough, compassionate and informative. I had a CT that was swift and IV was a one-time poke!! Everyone explained each step of the way and I received updates on potential delays via text so I had zero surprises. The entire process was smooth and although I was sore from fall, I left feeling grateful for the care and aftercare guidance. Dr. M. Christie and team were fantastic!!

I had the pleasure of working in physical therapy, for the second time, with Shayna Graham. She…read morewas, at all times, professional, thorough, responsible, communicative, and I always felt that she cared about me and was interested in what was best for me. I would not hesitate, should it be necessary, to request her services again. Paul Sibley

My review is for radiology only…read more I came in for an MRI of my left knee. I've been having pain in my knee for a few months and it took me nearly a month to lock in this appt. The appt was at 10pm, I arrived at 10:10pm and I was brought back around 10:50pm. I was given a gown and shorts and told to wait until someone called me. Once the tech came out he told me I could go ahead and get dressed but I needed to remove my jewelry. I have nose and ear piercings that are permanent and I stated to the tech I couldn't remove them. He told me that they must be removed and I stated that I knew that was not the case because I've had at minimum 3 MRIs in the last 18months on my shoulder, neck and back and have not removed the jewelry. When completing the prior MRIs we've covered the piercings with gauze and medical tape with no issues. I also expressed my confusion behind having to take off jewelry on my upper body when the MRI is on my knee. I asked him to at least look at my chart to see I wasn't lying about my prior MRIs and he refused stating that it was ultimately the techs comfort level (paraphrasing) that determined if it was going to happen but that he would be refusing the MRI for me. I left as I did not see the point in arguing with him over it. So after a 47min commute, and a 40min wait I was refused the MRI. I immediately called Kaiser but had left the building by the time I got to speak to a rep. They stated had I still been in the building they would've told me to speak to a supervisor in an attempt to be seen but because it wasn't a guarantee it wasn't worth it to me after the wait. So now I'm out the time it took to drive there, the time I waited and $50 that Kaiser charges for the copay. I can't speak to anyone in member services until Monday so I'm not even sure when I'll be able to reschedule the mri that took me nearly a month to schedule in the first place. More disappointed because I made the mistake of thinking Tyson's would be a good location to go to. I'll stick to Capitol Hill moving forward as I've never had any issues getting an MRI there.

I've Been Coming Here To This Location Of KP As I've Been With This Health Insurance & I Must Say…read moreI'm Glad This Location Is 24/7 Pharmacy & Urgent Care. It's Been Convenient To Have Access To Healthcare No Matter The Time. The Place Has Security At Entrance Which Is Great For Safety Especially For A 24/7 Open Location. The Process From Urgent Care Was Seamless From Easy Check In To Being Triaged By The Nurse To The Transport To The Room To Await For The Provider To Assess & Get Medical Treatment. From The Security To The Easy Kiosk Check In To The Medical Staff It's Always Been Positive Experiences With Questions Answered!

I had to use this location and see Dr. Zee for a weekend visit because it was more convenient than…read moreheading into the city. Parking is simple enough at the garage across from the building. Dr. Zee was punctual and very thorough in both his assessment and the follow-up testing he recommended. The office was spacious, clean, and well-lit. If this is an office close to you I would not hesitate to take advantage of it. And if it's during the weekend and you have to use the Beltway traffic shouldn't be too bad.

I'm 64 and every year they request an annual physical. They never did an ekg until I requested…read more Never did a PSA test for prostate. Did. It do a cholesterol screen or an A1C. It's a waste of money to belong to this if they are not going to do the basic tests for an annual physical to keep you healthy. Totally disappointed in this place. Had to go and get a urologist for prostate and cardiologist for heart screens. My old primary used to do all of this but retired.

very caring very knowledgeable…read morevery thorough thank you!!!!!!!!!!!!!!!!!!!!! thank you thank you thank you thank you

~ In July 2013, after my workout, I suffered from a brain aneurysm. My husband rushed me to (yuck)…read moreJefferson Medical Ctr (Ranson, WV). The foremost authority on brain aneurysms examined and airlifted me to Innova Fairfax, Arlington, VA. Doctors put me on life support. By the time my husband arrived, they told him I was already dead; that life support machines were keeping me alive (another lie). They gave him papers to sign giving them permission to pull the plug. He told them he wasn't signing anything until he went home to PRAY! Sadly, medical science operates from book knowledge and science; leaving God out of the equation. These medical morons rolled their eyes to the ceiling. My husband retuned to the hospital the following Saturday, prayed over my feet but did not touch my head. Within 3 days, the entire hospital was in an uproar. I spent 17 days there before being transferred to Virginia Hospital Center (another 17 days for a total of 35 days). One night I had to use the toilet and began pressing the buzzer. For 1/2 hour, NO NURSE CAME. I got up leaning on the walls, to make it to the toilet. Finally, a nurse walked in--only to rebuke me asking why I was up. I told her I needed to get the the toilet pronto or else wet the bed (that happened a few times). I rebuked her for not coming the first time; that she came too late. On one of my husband's visits, he said all the nurses were standing around the Nurse's Station yakking. That's why my buzzing went unheeded. Another lousy hospital that should [possibly] have their funding removed until they learn they're NOT THERE to entertain or amuse but to assist the very patients who need their help. On my follow-up visit, the neurosurgeon said "he couldn't understand WHY I was alive." After my release, they had the audacity to send me a survey asking my thoughts on their service. As a former New Yorker and being blatantly honest, I told the truth. Any hospital that exists to become a social circle to the expense of genuinely helping patients DOES NOT NEED TO BE IN BUSINESS NOR HAVE ANY KIND OF TAXPAYER FUNDING (if that's the case) to keep them operational. Another 1 star lousy hospital should have rated it a ZERO! ~

Dr. Dougherty is an exceptional physician who truly cares about his patients. He takes the time to…read morelisten carefully, explains everything clearly, and makes sure all questions are answered without rushing the appointment. His knowledge and professionalism are evident, and he creates a comfortable environment where you feel heard and respected. What stands out most is his thoroughness and attention to detail. He ensures that you fully understand your diagnosis and treatment plan, which gives great peace of mind. The office is well-organized, and the staff is friendly and supportive. I highly recommend Dr. Dougherty to anyone looking for a compassionate, knowledgeable, and attentive doctor.

Dr. Dougherty is simply amazing. I had been suffering for about a year with a diagnosis that other…read morephysicians said was incurable. They made me feel hopeless about the possibility of being healed as they suggested invasive surgeries. Well, after much prayer I was directed to Dr. Dougherty. She has great bedside manners, is compassionate, and caring. I've been completely healed since undergoing treatment with her in 2014. I recommend her hands down as your first choice of specialist in this field.

Dermatology does not have ANY openings. Only option is to be put on a never ending waitlist. And,…read morethere are NO appts any kaiser location in northern VA unless maybe you want to drive over an hour! With two torn miniscus due to very poor PCP who refused to refer me for an MRI!! It took months because she didn't think I had torn them! 6 months later, the MRI shows definitely torn. Poor service unless I guess to u have a PCP who can help you!

Warning- don't see Gynocologist Dr. Geannie M Bennett…read more Horrible doctor. Flat out abusive during a procedure of inserting a birth control device. Not to mention the birth control was inappropriate in the first place as she sold it as part of solution to a problem it does not solve. I had side effects immediately and had to switch doctors, who then questioned why she even chose that procedure as it was a bad choice and not the cure. I was in so much pain during the procedure as she was so aggressive with the insertion. With an aggressive tone, she basically told me to shut up and not express my pain. Then she came so close to my face as I was in pain and tears and made a hand gesture half an inch from my face with the following statement: "I don't like whining. Two pet peeves of mine: Whining and Chewing gum. If I ever hear someone chew gum I want to take my hand and snatch it out of their mouth". I was disgusted and shocked by her behavior. Sick. Best part? during the procedure I asked her to stop and that I did not want the birth control device because I was in such much pain, she FORCED it inside me, despite me saying no. Forget about men harming women. I felt so violated with this person who calls herself a "medical professional". She's horrible, not just as a doctor, but even as a human being. Medical professionals should be a lot more kind and not aggressive. Someone should spray perfume in her face, and keep spraying it if she resists... see how she likes it. When a patient says no, it's a no. Doing that would be super small in comparison to what she did to me. Kaiser needs to teach their doctors what consent is. Someone needs to teach her about human boundaries. Filing a complaint with Kaiser is useless they're just going to turn the blind eye. Best is to report to medical board, which I'm strongly considering doing. This doctor is disgusting. She also has this terrible habit of rolling her eyes. I happened to run into her months after this incident, because I stopped seeing her ofcourse, and she rolled her eyes. I believe in karma and one day her eyes might just get stuck up there while she's busy rolling them. She should be more careful with such things.