Dr. Lam and her staff are very friendly and knowledgeable! They always do a good job, are thorough, and can explain everything in a way for my son and I to both understand. Also, we have had the great opportunity to work with Izzy in the "Eye Gym" and it is really helping my son strengthen his eye muscles to help with focusing. read more

I decided to go to this optometry office based on the reviews but have been disappointed ever since the initial appointment. I had an eye exam and contact fitting. Contacts took a while for them to finally provide the correct prescription. I had gone for years to an office in Fullerton where they would always provide me with friendly service and optometrist who know what they are doing. I moved near this location and decided to give this place a try. If one asks a question, it seems as if it's a nuisance. And if you want to try a different type of contacts within the same year of the contact fitting, then it's a whole new fitting being charged. I had my fitting finalized in April of 2024 and apparently I need a whole new fitting as of October 2024. All they want is your money. They don't care about you or the health of your eyes like other optometrists do. read more

Great office! Of note, they offer custom contact lenses for hard to do prescriptions. Best contacts I've ever had, coupled with excellent care. Best eye care office I've ever been to. read more

I've gone twice. The doctors are nice, but the lab they contract with made mistakes both years. For the most recent mistake, Insight Vision was unwilling to request a fix, so I've wasted a month waiting, and need to get another exam at another optometrist to get my prescription updated. read more

Everyone's incredibly nice and polite, and they typically offer strong customer service, especially when it comes to kids. They were also EXTREMELY responsive when I had an emergency medical issue - I got swimmer's ear in my eye, and they got me in right away. But two issues: 1. They're not always great at diagnosing specialist cases/communicating the message: I was having pressure related to dry eye and thyroid disease, and they suggested I go see a neuro-ophthalmologist. They had one of their front desk people call and leave a message on a long holiday weekend, telling me to make the appointment ASAP, as I could potentially have a tumor or water behind my eyes. Obviously, I panicked when I got that message, and called in a ton of favors *and* fundraised money to get into both the Gavin Hebert Center at UCI and to see another specialist right away. Both of the specialists were extremely polite and said my eyes were fine. I'm just aging, and obviously, the thyroid disease might cause issues. And both of them looked at me like I was absolutely nuts, when I tried to explain what the office had said re: the potential for a tumor. When I circled back to the office and spoke to someone else, they said that the optometrist who originally gave the neuro-ophthalmologist recommendation just wanted to get some baseline tests, and there was no concern of a tumor (?!) When I gave the optometrist feedback re: the front desk's message re: the tumor, he didn't follow up. 2. Prices here are deeply inflated. I knew I had to switch optometrists, after I was quoted $600+ for gas perm contact lenses - the costs should be around $300, max. Like the reviewer before me, they insisted on charging me for a second contact lens fitting. Switched to a different optometrist, and haven't looked back. read more

Insight is so fun for the kids, the children reward program is great and makes my kids want to go there way more! The optometrists and assistants there are so kind and helpful. read more

I had such an amazing experience here. Natalie, Anna, and Nate all made me feel so welcome and comfortable. I was giggling the whole time and I feel like I got the best prescription, glasses and contacts I could possibly get. Shoutout to Nate specifically for helping me find my new glasses frame look and showing me that transition lenses can be an iconic moment. I definitely recommend choosing this place as your new go to optometrist if you are looking for one. read more

I went in for a consultation on near vision strain and difficultly reading. Dr. Mai was very informative and suggested I try a new technology called NeuroLens. Kim their wonderful optician helped me with testing, measurements and expectations. Very personal staff, great looking office with modern technology! Loved going here for my eye care and love my new glasses. They help me read of long periods of time with no fatigue or eye strain. read more

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This is one of the most professionally run offices I've ever set foot in. The exam rooms and offices are not like a normal, sterile optometrists office. (See the photo) the staff are all professional, polite, and the dr walked into the room and knew my name, not just my son as the actual patient. I 100% wholeheartedly recommend Insight! read more

Insight Vision Center Optometry - Exam rooms feels like a zen jungle. - Eyewear & Opticians Near Me - Costa Mesa, California

Was referred to Insight Vision for a wider range of children's opticals by our optometrist after finding out that my 11 year old needed glasses. We were helped by Rachel who was super patient with us. My son tried on almost 70% of the opticals in store and finally decided on a pair of Oakley's. He kept going back and forth on 2 different colors. Since it wasn't available, we had to order it. We couldn't commit right then and there because I wanted my son to be 100% confident in his selection. Rachel was extremely understanding after hearing this and even encouraged us take our time. It was such a relief and thank you Rachel for having the patience of a saint with us. We called Rachel a few days later to order his Oakleys and are currently waiting for his lens to be fitted. My 11 year old was extremely nervous and a bit self conscious prior to visiting Insight Vision. However, after visiting Insight Vision, he is now excited and can't wait to get his cool glasses (as he puts it). 100% recommend Insight Vision and Rachel! read more

Dr.Chen was great with my 2 year daughter. It's not easy to do an exam on a toddler. Answered all questions and was very patient. The 3 stars is for the front desk staff. Extremely uninterested in helping me. I needed to pick some frames for my daughter after the diagnosis and they all seem like they didn't want my business. Told me to wait at least 30 minutes before I could get help. I decided to make another appointment to come back since nobody could help me. We don't exactly live close by so it's definitely a huge inconvenience to come back. I asked about if shipping was an option and the clerk had no idea. I would only recommend Dr Chen, the staff needs to be more understanding for a "child" friendly office. read more

I usually put off visits to the optometrist as long as I can, but I'm already looking forward to returning. I came for an appointment during covid and I felt safe because of the precautions they take to wipe down equipment, sanitize glasses frames and admit few patients inside the building at a time. I especially loved the staff, who were so knowledgeable and answered questions I had. Everyone is quick on their feet and experts in their field. Thank you to Dr. Honma, Kim and Rini for making my visit so wonderful! read more

My daughter can see!!! She got some miracle contact that she wears at night while sleeping and when she wakes up she can see 20/20 all day and evening till bedtime when she puts them on again. It has definitely boosted her confidence not having to wear some goggles everywhere!! Thank you insight vision!!! read more

Insight Vision Center Optometry - Free follow ups included!! - Eyewear & Opticians Near Me - Costa Mesa, California

We had a great experience correcting my daughter's myopia with eye therapy sessions at Insight Vision Center. She is 8 and enjoyed all of the therapists and Dr Lam is now her eye doctor, as she is wonderful. read more

Easy 5 stars. I was seen by Dr. Valerie Lam for an annual vision exam and contact lens fitting + follow-up. Dr. Lam was extremely professional and helped answer all of my questions/concerns regarding my myopia. One of the best qualities about the check-up was how thorough and meticulous Dr. Lam was - although there were many other patients on the weekend, it never felt rushed and Dr. Lam accounted for all my concerns regarding my vision. We were able to get some trial contact lenses going and they were truly one of the best fits that I have ever had. I also thought it was really cool that there were other technicians and scribes that helped take notes and facilitate the entire process. In addition to purchasing new contact lenses, I also bought a new pair of glasses. Thank you Raquel for helping pick out great matching frames for me and sorting out my options! Both Dr. Lam and Raquel were also very understanding about budget and helped consider insurance coverage and manufacturer rebates to help determine and lay out all your possible options. There were no surprises with costs and everything was very transparent. read more

We finally found an optometrist that cares for their young patients just as they would any other adult! The staff was kind and patient and friendly. My daughter was so comfortable once it came time to do the eye exam and felt heard and seen the entire time. read more

Insight Vision Center Optometry - Eyewear & Opticians Near Me - Costa Mesa, California

I highly recommend this location for your vision needs. Dr. Lam and staff are wonderful, great customer service and professional. They're great with kids, making sure my son comfortable for exams. read more

Insight Vision Center Optometry - Eyewear & Opticians Near Me - Costa Mesa, California

This yelp review is long overdue. I have both of my kids cared by Dr. Valerie Lam. I could not vouch for a better care and knowledge from a respectable and highly knowledged eye doctor such Insight Vision Center Optometry. All of the three doctors are exceptional. Coming from a medical background and having managed a medical group, I will not go to a doctor or medical group that are beneath me in knowledge and courtesy. I have a very high expectation for a doctor or medical group to take care of my family and so far Insight Vision Center Optometry exceeded my expectations in all level from knowledge, courtesy, customer service etc. I have yet to find any complaints for their service. Both of my kids have astigmatism, and they need atropine drop to maintain their astigmatism at minimum until they could be on ortho K and Lasix later on (18 years old or older). I have interviewed so many eye doctors and could not find any optometry group as good as this one. They kept my kids engage and relax. Never once, we had problems with the kids when we're at the office. The kids loved to go here. Have you ever heard that kids loved going to their doctors? NEVER. But, it is true for Insight Vision Center Optometry. Highly recommended!!! read more

I'm super impressed. Dr. Lam and the rest of the staff are very knowledgeable and helpful. My son likes going here much more than his prior Optometrist's office. read more

My child has had a wonderful experience these optometrists have changed her version forever.

I have been with Insight Vision for five years at least, and kinda bump that I have to leave a not good review today. I have an appt with optician, thought i can come in and out like 15 mins (already have a frame so no decision need to be made). When I checked in for my appt, the office seems to be crowded. So they told me to wait. Apparently the wait took almost 20 mins. What triggered me is that they didn't even do a check before calling me (20 mins after my appointment time, when I already checked in and is seating in the waiting area which obviously not to hard to see). So funny so that I decided to pick up the call!!!!!! Do a proper check in please, I don't mind to wait but I don't like it when pp not do in thing properly. Still love the doctors so I don't plan on changing my place but I am really disappointed today. read more

From my first phone encounter to my daughters first visit to her current myopia management care, this office has exceeded my expectations. My daughter has severe myopia and I feel blessed to have found Dr Mai and his team! I feel hopeful that we will be able to manage her condition in the best way possible. Dr Mai takes his time to listen, is detail oriented in his exam and has great communication skills. Thank you! read more

I can't recommend Insight Vision Center Optometry highly enough. My experience with Dr. THANH MAI was a 5*. Furthermore, I am very impressed with one of the staff, Mr. GARRETT. The condition of my eyes is quite complicated and Mr. GARRETT took the time to help me out at each phone call as well as in person. He was professional as well as courteous. The front desk is always friendly. Dr. Mai, Mr. Garrett and the staff all speak well for IVCO. I look forward to coming back each year for my checkup . If I could give the rating more than 5*, I so would. read more

I just had a wonderful experience at insight vision center. Kim Hanson the optician took really good care of me. She made sure I was comfortable with my new glasses and made me feel so good being under her care. She took her time with me and I was very comfortable asking her questions.I think she loves what she does. She provides excellent customer service! Thank you insight vision center for having employees like Kim Hanson she is amazing!! read more

For any of you parents out there who have kids with myopia/nearsighted vision and wear glasses...this is for you! We found @insightvisionoc and are AH-MAZED at their Ortho-k night time contacts they offer to not only correct but prevent our kids eyes from getting worse! Willow has been wearing the night time contacts for 3 nights and during the day doesn't need anything...and has 20/20 vision!!!! It's pretty crazy. Please help your kids eyes and check them out...looking at these beautiful blue eyes again without glasses really is worth it. read more

Dr. Mai saw me on a last minute notice as I called into their office after trying multiple offices in the area for an emergency walk in. No other offices would take me the same day. I finally called Insight and spoke with Stefany who took my call and was so understanding of the urgency of my (Corneal Ulcer) and help me set up an appointment with the doctor the same day. I saw Dr. Mai and learned more in this appointment and office then I have in any other place I've been for eye check up. They are so thorough and help explain things to help you understand what was happening with my eye. I had a few follow up appointments shortly after with Dr. Honma who was also extremely knowledgeable, amazing and also and made me feel comfortable right away. Through her I was referred to a corneal specialist. From beginning to end this office is absolutely outstanding on professionalism from the receptionist to the doctors and just about any person working there is so welcoming and able to help answer any questions you may have. Had it not been for Insight I could have lost vision my vision in one eye. I'm super thankful to the doctors and everyone who saw me through the process to help me with my corneal ulcer. I have a 10month old and will be bringing her here soon for her first eye appointment! They go above and beyond for their patients. They keep you updated through the process (Texts, Pharmacy calls, Calls info other offices to make sure your seen right away and nothing is delayed) Their offices are also well designed, clean & immaculate with the latest equipment. Please look no further and schedule an appointment here you've found the right place. Highly recommend! read more

My 5 year old has been going to weekly vision therapy sessions here for a while now. His coordination is noticeably better and has an easier time playing with all the other kiddos in the field. Everyone is so nice and informative since the first time I called for a consult! They set us up with a treatment plan and has age appropriate exercises that has helped improve his vision. (And not to mention I've found myself needing some practice on my vision too) It's great to be able to find a practice that uses so many different modalities to keep the treatment interesting for the kiddos so that it's not a chore to do the exercises at home. The therapists work 1 in 1 with him and ensures that he has the best experience. read more

Insight Vision Center has been the absolute best! My 5 y/o son has severe myopia and we were fortunate to have been referred to this center for myopia management. My son receives both atropine drop and Ortho-K treatment. He no longer needs glasses during the day and it has truly changed his life. He can participate in many physical activities, such as Taekwondo sparring, that he was unable to do previously. He is so much more confident and happy now! It is truly amazing to be treated by Dr.Chen...my son loves her and looks forward to his appointments! The staff at Insight are all knowledgeable, kind, genuine, and fantastic! Insight Vision truly cares and it shows! read more

Dr. Lam is phenomenal, my little guy has some vision issues and she goes above and beyond to make sure she gets good testing data. She is also incredibly kind and always talks to us using our first names in a friendly caring way. read more

Hello, Hope everyone is doing well. I would like to thank the entire staff at Insight Vision Center, for being so welcoming and accommodating to my son. I have never found an Optometrist office that were so transparent, and genuine. Typically, some locations don't seem to understand families have insurance, and want/tend to overcharge. In this location, they will not overcharge nor make you feel pressured to make a decision. I could keep going on and on about how amazing they were, and how it all began; but to keep it short and sweet they are AMAZING! If you're looking for an optometrist for an adult or a child, this is the location to go. They made my son feel comfortable, acknowledge and safe. Keep up the amazing work. I will definitely come back, and recommend this location to anyone. Thank you Dr. Lam and Staff! :) read more

The team at insight vision has been amazing with my 12 year old son's ortho k treatment. Definitely recommend. read more

Insight Vision Center Optometry - Eyewear & Opticians Near Me - Costa Mesa, California

For over 50+ yrs. I have worn contact lenses and eye glasses. In my life time, I have visited many optometry practices and have had many Optometrists care for my eyes. Insight Vision Staff and Dr. Mai are by far the "best of the best" because of their excellent customer service, knowledge and they genuinely caring about their patients. This office is run very professionally and the entire staff are polite, friendly, and caring. Insight Vision staff work as a team to give you the best patient experience and are very accommodating. Kim, Ben, Hanna and Toko were among the staff members that continue to make my Insight Vision experience a pleasure. Dr. Mai, is a top-notch eye doctor who utilizes the latest cutting edge vision technology and interventions to ensure that his patients have the best vision possible. Both my contact lens and eye glass examinations are very thorough and comprehensive. Most importantly, Dr Mai explains the results of my examination in a way that I could easily understand and he takes the time to answer all my questions. Dr. Mai is a great listener, compassionate, friendly and extremely knowledgeable. The Insight Vision staff and Dr. Mai have far exceeded my expectations on all levels from knowledge to customer service. If I could give Insight Vision 100 stars I would. My only regret is that I did not find Insight Visions and Dr. Mai sooner. If you are looking for an optometry practices that puts the patient first, look no further. I highly recommend Insight Vision and Dr. Mai. read more

I feel well taken care of here. The receptionists, technicians and doctors all have a great attitude and are thorough and professional. I got a pair of glasses made here 2 years ago, and they are working well for me. read more

I found Insight Vision Center through YouTube! Dr. Lam has many helpful videos about amblyopia and when I realized she was only an hour away it was a no brainer to make the drive to get her professional opinion about my son's vision. My son was very comfortable being evaluated by Dr. Lam and so far he is happily doing the vision therapy she prescribed to treat his amblyopia. read more

After 2 years of using this clinic my eye sight has been getting better and the appointments are never late!

Insight Vision Center has given us hope that our daughter will be able to see 20/20. Two other optometrists were unable to figure out what was wrong with her vision and how to get her to see 20/20. Dr. Lam was able to identify the issue and prescribe vision therapy so she will hopefully see 20/20 in the near future! We've been doing the vision therapy for almost 3 months now and she's making great progress. Will return once we're done to give an update! read more

They are taking all the COVID precautions needed to make a safe space. In the office, they are great with their patients especially children. A few things they should work on is communication and following up. There have been two instances. First, I was told that my contacts trials would deliver to my home but didn't. I had to get them in the office. Not a big deal. Secondly, a similar instance happened again for my next contact trials. I wasn't specifically told that I had to wait for my next appointment a few weeks later for my contact trials. I was just told they'd contact me to pick them up at the office. Which didn't happen. Again, they are great in the office! The main reason I keep coming back. They just need to work on their communication and following up. That's the reason I went for a 4. If I could, I would have put a 3.5. read more

Been coming here for a few years for the family. Great service all around as usual. Today, we came in to get new glasses for my 6yo. Angie was our optician. She was pleasant, kind and patient despite my son, who is energetic and doesn't sit still for long. We were able to select new glasses for him. Crossing fingers that he doesn't break these this time! I recommend this place! read more

It had been several years since I had seen an optometrist and I was in desperate need of an updated prescription so I found Insight Vision Center on Yelp and to my surprise they were located within walking distance of my office! I scheduled an appointment for an eye exam and from the moment I walked through the door I was treated with nothing but kindness and professionalism. Part of the reason I had not been to the eye doctor in so long is because of a previous experience at another business. They were very pushy in getting me to try out "new" contacts (essentially whichever brand they were trying to sell at that time), none of which matched my needs or lifestyle, and I was left with painfully dry and itchy eyes for weeks. THANKFULLY, Insight Vision Center was the complete OPPOSITE! Dr. Lam has administered my exam both times I have been and she is an absolute gem. So sweet and so professional. She made several recommendations for contacts based on my lifestyle (I work in front a computer regularly) and we landed on a brand of daily disposable contacts which have worked out incredibly well for me. This past visit, I was in need of a pair of glasses and Jordan assisted me in finding ones that fit my style and needs. They have a great selection of styles and brands. I decided to go with a pair of SALT Optics which Jordan was very knowledgeable about and made me feel confident in my decision. Now I can see perfectly, no longer have headaches and dry eyes, and thanks to Insight Vision Center and their amazing team, I have found a place that I will continue going to for life! read more

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Excellent staff precautions during COVID-19... The establishment is spotless. They made us feel safe and their staff is very respectful and friendly. The glasses are absolutely beautiful, and they let us try almost every single one of them!!! I highly recommend this place! read more