Placed my order at 8:30...estimated delivery time 9:00 PM. 9:30 PM. Guy calls to tell me that they won't deliver my order because I am "out of their zone." Insomniacookies.com: "Delivery Zone: Champaign, Urbana" Where I live: Urbana 'Nuff said. read more

I found this place today on accident, while taking a break from reading. Thank God. A cookie place that's open late? Fantastic. The macadamia nut was awesome and the double chocolate chunk was melty and gooey and delicious. Cookies are $1 each and the store is open until 2:30 am! I hear they also deliver. Wow. Nicely done, Illinois, Nicely done. read more

If you want to to be talked down to and experience extremely condescending customer service, you definitely need to go here. The manager was rude, incompetent, and straight out idiotic. It is an extreme issue that a so called "manager" will call you "manipulative" and people will such low IQ can run a store then have the audacity to hang up on a customer. Place an order here and you'll be sorry. They don't carry basic flavors such as cookies and cream, cookie dough, etc. When asked what flavors she did have, she only had vanilla. There is a complete lack of variety here. They don't have anything to choose from, nothing from their menu is available. Please get another manager in place that is trained to properly deal with customers. The current one needs to be retrained and/or fired ASAP. Idiots don't deserve jobs, please fire this manager. read more

not from the area so i had no idea what was going on. walked in and the lady said it was pick up only. asked her how to order and she rudely pointed me to a sign on the door. it gross and dark so i just left. really wanted a cookie though read more

I had never heard of the concept of late night cookie delivery (7 pm - 2:30 am). In fact, I don't think it exists in Chicago and may be a concept relegated to overstressed students in college campus towns. Well, cue me who hadn't had a cookie in two months and didn't want to start my car in the bitterly cold weather. I spent $8 for six cookies with tax, tip and delivery charge. I ordered the snickerdoodle, white chocolate macadamia, coconut pecan, chocolate chunk and M&M cookies. First off, the delivery guy asked me to wait outside in the cold for him since he was so busy that night, which sucked. Secondly, they got my order wrong and didn't even bother to tell me on my box or receipt that it was wrong because they ran out of a particular cookie that night (the coconut pecan). They at least gave me a few extra cookies to compensate for the one they could not provide. Lastly, the cookies weren't the most mind blowing coooke experience I've ever had. In fact, I was more satisfied by the Oreo I had the next day. ::shrugs:: Oh well, it was worth a shot. read more

I'll admit that the cookies here are quite delicious. HOWEVER, that only counts if you actually receive them. Every time I've ordered from Insomnia Cookies, they've always failed to deliver the correct number of cookies that I ordered. And on top of that, they tend to take their sweet time with their deliveries. If you have a sweet tooth and you anticipate that you will have a case of the munchies in the future, do yourself a favor and order in advance. read more

I'm a definite sucker for cookies, cakes, and any type of dessert. My brother and I ordered a za from papa Del's, but we had some time to kill, so i searched the area and found insomnia cookies. I remember seeing a special on TV at some point about this place, so that's kind of cool (hello pointless tangent). Anyways, the menu has ice cream, cookies, and deluxe cookies. My bro and I decided on splitting a deluxe cookie sandwich: Two s'mores cookies with Vanilla IC as the filling. It turned into two cookies and soup on our drive back to his house, but the cookies were fantastic. I heated mine up in the microwave for 20 seconds, and it was super gooey, which i like. (almost too long). In hindsight, we should have just purchased the 2 deluxe cookies (2.50 a piece, plus a dollar for the IC), but ya live and ya learn. I know this review may not make sense so far. Everything I've said would make Insomnia a 5 star joint. However, the staff was extremely loud (there were 7 of them working at 845 on a Saturday night...). One of the 'drivers' was showing a photo to a coworker and shrieked at something the coworker showed her. This all happened while we were in the very small restaurant. Also, the step in front in super annoying. Finally, although I'm willing to spend $$, 2.50 for a cookie that probably cost about .60 cents to make? I guess I see why they can hire so many workers. Also, judging by other reviews, sounds like the delivery service sucks. I would most likely go back if I was in the neighborhood, but I'm not rushing to get back by anymeans. read more

Pro tip: Show up to the back door around closing and ask for the "cash money special." Show them how much cash you're offering and they'll give you what they think is fair in cookies. Haven't tried this recently, so don't be mad if it doesn't work. read more

IC is a cookie joint infamous for it's delivering of cookies (I had to momentarily double-take when I first heard that, too) and late night hours, including an actual website made for easy ordering. If you haven't heard of this place yet, then you definitely need to 1. Order from here, and 2. Spread the word. They have a nice selection of cookies (sugar, peanut butter, chocolate, white chocolate Macadamia nut, M&M, oatmeal raisin, etc) as well as some jumbo cookies, the most notable being the Reese's peanut butter cup, which is guaranteed to make you feel sick. The regular cookies and brownies go for $0.99 a pop, and $2.25 for the jumbo ones (minimum for delivery is $6). The items for sale here are so deliciously packed with butter and sugar that you're bound to feel bad after two or three cookies, especially the more sugary ones (Macadamia and Reese's come to mind). The brownies are so-so. The orders are always delivered still warm and usually pretty gooey, so it can get messy. One thing you should know is that the cookies dry quickly, so after a few days, most will be pretty hard, minus the sugar cookies, which are undoubtedly packed with questionable (sans sugar?) ingredients that it manages to last a few more days in the fridge. So don't buy too many at once. If you can manage to bite into that first cookie and not immediately want more, then maybe you shouldn't eat cookies anymore. read more

Seeing as it is Fat Tuesday and I'm going to be missing out on sweets for the next 40 days, I decided to review Insomnia cookies, a place I've been to a few times before but never reviewed. I ordered a White Chocolate M academia, Chocolate Chip, and peanut butter cookie. They were all fantastic. Very soft, warm, and really tasty. Cookies are probably my favorite dessert, and I've never had a bad cookie from this place. Some of my thoughts while eating my cookies: "This is awesome" "I can't believe I spent $1.25 on a single cookie" "I wonder what the nutrition info on one of these bad boys is. Actually, I don't want to know" Pros: The cookies are fantastic. Soft and delicious. Tax included, so if you are paying cash you get nice round numbers. Cons: The price. $1.25 for a cookie is a bit ridiculous, but they are really good. Eat too many and you'll get a stomach ache though. Overall a great place to get cookies, expensive, but it is alright to go to every once in awhile. If these cookies were half of the price maybe I could justify a 5 star rating, but not with them being $1.25 a piece (they used to be $1 and I thought that was still a lot). I was going to do a side-by-side comparison to the cookie jar down the street, but they were closed, so I guess that will have to wait until after lent. read more

Insomnia Cookies - Double chocolate and peanut butter cookies, with a ruler for a general size comparison. - Desserts Near Me - Champaign, Illinois

"Hey Amanda, what are you doing tonight?" "I dunno, looking for something to do. You?" "Wanna go U of I?" "Alright." 30 minutes later, we're in the car and I make it very clear that this night will end with warm cookies delivered to our hotel room. Yes, we got a hotel room. Yes, I am a very healthy eater and never eat sweets, but I MUST have THESE cookies TONIGHT. After much pre-gaming, followed by a failed attempt to go to the bars and clubs, we ended up back at the hotel room and everyone was hungry. They all agreed on ordering pizza. All I could whine about was getting Insomnia Cookies. So I pulled up the menu on my phone and we all decided on getting a huge M&M cookie cake. $18? We were too hungry and tipsy to care! I call their delivery line and am on hold for about 15 minutes when I say "screw it" and place the order online through my iPhone's web browser. 45 minutes later, we got our cookie cake! This cookie lasted almost a whole week at my apartment. It was way too much for all of us that night. I would not recommend the cookie cake...you can get a similar one from the grocery store for more than half what we paid. Next time, I will get smaller cookies; they're $.90! Drunk+delivery cookies=win. Less car crashes, y'know. read more

They make you go outside and order on your phone. And wait 20 minutes. You can't just buy cookies like normal.

Not much to say about this place. Won't speak for their delivery since I always go in for pickup and I can usually get as many cookies as I want in less then 5 minutes. They usually have enough fresh cookies baking and ready to go that you can get what you want in under a minute and leave. Cookies are delicious too, but I do tend to think they are on the greasy side. My biggest complaint though is the price of these cookies. Insomniac cookies are not big at all, (probably smaller than subway cookies since most have seen them) What's worse is that the cookies are $1.10 each! Holy crap! A cookie is a cookie... I know other desert shops that would sell these sized cookies for 3 for a $1. Not $1.10 each. I would probably give Insomniac cookies 5 stars if it weren't for the outrageous prices of the cookies. I feel these cookies are not worth more then 50 cents, and they can maybe get away with 75 cents. $1.10 is overkill though. Maybe if they were bigger I could justify the price, but I usually don't go here unless they are having a special, which honestly is still pretty expensive. Still, no doubt the cookies are delicious, and there's plenty of varieties to choose from. Just bring a big wallet. read more

I love this place! As an uber driver who drives in the area at night, I'm always recommending Insomnia Cookies to my riders! Delicious treats, great service and fantastic hours for people of all time frames in and around the area! read more

It's usually my late night go to spot, but last night I went and took my cookies home. I then took a bite into a sugar cookie and there was paper in it!? I'll probably still come it was just weird that there was a piece of paper in the cookie. read more

Insomnia Cookies - Desserts Near Me - Champaign, Illinois

I mean come on, who doesn't love warm cookies any time of the day, let alone in the middle of the night. Always delicious, always fresh, and always hit the spot when you are looking for a sweet treat. You cant go wrong with anything you pick here. read more

Insomnia Cookies - Cookie selection - Desserts Near Me - Champaign, Illinois

It took four hours to deliver my cookie. Very upset with the service. I ordered it during dinner expecting it to be ready by dessert but I have already watched a movie and a half and am still waiting for it. read more

I wish I could give them a 0. I ordered cookies for my friend's sister who studies at UIUC the night of her birthday. However, it's been 3 days since her birthday, but the cookies read more

Insomnia is a treat for me because the cookies are on the pricey side and are calorie dense. They are so, so, so good. My favorites are the white chocolate macadamia nut, the double chocolate chip, and the s'mores deluxe cookie. I would say that the cookies are best when they are fresh and warm. I ate some cookies that were room temperature and they tasted okay. Search online for some coupons. They are always on there! read more

I had a hankering for unhealthy sweets tonight and I absolutely did not want to leave my house to do it! I remembered insomnia from my college years and called them up. Man oh man, did they deliver, literally! For some reason, I thought I should order the 12 for 12 deal with some ice cream. It was absolutely delicious and way too much food. They even offer toppings for your ice cream! I will comment that the 'pint' of ice cream wasn't really a full pint. It's really more of a pint size container full of scoops if ice cream. Also, you can't really tip with card after they deliver. If you want tip the delivery driver then the person on the phone can add it to your order, otherwise you'll have to give a cash tip when they deliver which I was totally unprepared for. read more

Good cookies but definitely the best part is that they're open late and they deliver. Perfect for college students and anyone in the area craving a big, warm, delicious cookie. read more

Insomnia Cookies - Chocolate chunk, smores, snickerdoodle - Desserts Near Me - Champaign, Illinois

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Om nom nom. Always so warm and delicious. Diddy Reise has nothing on them, in terms of cookies (ignoring the ice cream). Except the price. Its a tad expensive, but for being open at 2:00am, its tough to complain. read more

Ordered on their website at 12:40am, and after 3 hours of nothing coming, I had to call customer service, who proceeded to ask me if I'd like it delivered later in the day instead... I had to wait until 3am for cookies to not come. Very dissatisfied. read more

Cookies were excellent. Warm and chewy right when I picked them up. However, they do get hard after a few days if not eaten right away. Though I haven used their delivery, it is nice that they deliver late into the night. Any of their cookies with chocolate are really good. Their sugar cookies are average; probably would not get again. Overall the cookies are great and are great to bring to parties. read more

Second time placing a delivery order and no one has showed up! Was told driver left an hour ago at 12:24 (an hour after I placed my order at 11:30!) Have used these ppl many times for various events. Will NOT be patronizing this business again at any location!!!!! Everrrr!!!!!! Twice this has happened!!! How do you just not show up!?!? It is now 1:30am and I feel like if a driver does show up, poor guy/gal might hear a few curse words! What type of operation are you ppl running!!!! read more

They didn't bring our cookies or give us a call saying they couldn't bring them. 9:30 at night and no decency to let us know? Seems odd to me read more

The worst delivery service ever. Waited hours for a delivery that never came + customer service isn't directly attached to the store. Not worth it. Don't get your hopes up. :/ read more

I have honestly never posted a review before but this is the first place I felt a deep need to review. Not only are the cookies phenomenal but the people who work there are such kind people. I love this place and always recommend it to any of my friends who come to visit Champaign! (Shout out to the manager Ramone. Great guy) read more

Alright, so here's the thing: their cookies are delicious, absolutely phenomenal. But I doubt I'll ever get delivery from them again. They messed up my order, and then I called and was told that my missing ice cream would be delivered shortly. 2 hours and nothing. No call. I called headquarters and explained the situation; the man I spoke to was very nice and offered me a coupon for 6 free cookies as well as a complete refund for my order, which should show up in my bank account "within 5 business days." 2 weeks passed and I saw no refund. I called and they said they would give it to me. It's been 5 business days. I'm fed up. Their whole system is clearly very disorganized. I've heard from other people that they had similar experiences with Insomnia Cookies delivery. But like... 2 stars cause their cookies are very good. I'll probably swing by the store in person at some point but I will NEVER use their delivery again. read more

Sooooo frickin good! A++++ hands down the best cookies ever! Tip: Check website for the deals! read more

Insomnia Cookies - Soo good brownie a la mode - Desserts Near Me - Champaign, Illinois

Ashley was THE most amazing person in the world she was soooo sweet and really deserves a raise this was the best service I've had from ANY food chain and I will definitely be going back just because of Ashley I love insomnia!!!' read more

If you want a delicious snack along with top notch service and conversation, look no further! Ashley at insomnia cookies was nothing but loving, wonderful, and kind when giving us our cookies, she deserves all the promotions in the world! If you ever see a cute girl with curly hair, ask if her name is Ashley and if so, treat her like the gem that she is!! read more

While the cookies are good, the delivery and customer service is terrible!!! This is the bad review I sent their company so thought I would post here, too! I ordered from the Champaign location at 1:13am. I checked the online status order and it claimed the order had been "delivered" although I had received nothing. After over an hour and still not having received my order, I called customer service. They informed me the status of the order was mistakenly changed and that the order was out for delivery (this was at 2:16am). After another near 30 minutes went by and STILL had not received the order, I called again (2:44am) and was then told there had been an error in my order and nobody would be able to deliver it tonight. I was told I'd be contacted in the morning and I asked to be contacted immediately since the store was open until 3:00am. I was then told they would have the store call me tonight but I never received a call, only a pathetic email titled "whoops, we have a problem!" AFTER I had to personally call and find out what was going on. I am incredibly disappointed and appalled by the lack of communication and ownership in this fault. It is unacceptable to operate a business where your customers do not matter. An hour and a half to wait for a delivery is unheard of and it is even more unheard of and inconsiderate to never contact the customer about this! I will no longer be a customer and am extremely dissatisfied by the way this situation was handled. If a store is open until 3:00am, this is no excuse that a phone call could not be made. I was also told the charges were reversed yet my card shows the charge being put through. Highly disappointed Insomnia! read more

They need more drivers for deliveries and anticipate high volume orders towards the night time. I now realize that it's called insomnia cookies because they will keep you up all night waiting for your cookies since the delivery service is so slow. This is my second time having this experience. If you want to order cookies and have them delivered, hopefully you can anticipate your craving 2 hours before. read more

I am a sad cookie. As a freshman, I thought there would be something special about Insomnia Cookies, but it turned out to be just a cookie shop that sells mediocre cookies at an inflated price. The only upsides are that they deliver and they're open late. read more

I just ordered cookies from this place because of its delivery appeal on this cold winter night. Paid $.99 for delivery and tipped well. What I received was far from ideal. One cupcake was missing, the other 2 were mushed together, and the cookies were terribly made. The order was also delivered in a take out box you would get at a restaurant, no napkins, and the cookies looked like someone just threw them in there without a care. Furthermore, the delivery guy did not even come up to the apartment, and waited on the corner of the street in his car for me to come down and get the delivery from him. Talk about a crappy quality of food as well as a half delivery. The only consolation I received upon calling to complain is that I would get credit for 2 items in the future. I might take them up on the offer if I am really drunk. read more

My mom baked a lot when I was growing up, so when I'm away from home I miss fresh baked sweets. Insomnia cookies come close to filling that void. They serve them warm, what a concept! They are gooey and delicious, even though they are a bit expensive. (This works out okay for me, I would eat more of them if they were cheaper!) I've read the other reviews, seems like people have had trouble with the service. I've never had a problem with the store service, or the delivery. The delivery was a little slow a few times, but I figured there were lots of people with late night cookie cravings like me! read more

Took way too long to get to my apartment. Called to ask why my cookies weren't out the door after an hour when the wait was 30 minutes, no one answered my call for 5 minutes so I hung up. I love their cookies, not worth the long wait... update: I got my order, cookies were hard as rocks. thanks read more

Only reason not 5 is because I had to place an order on line to use a gift card. Otherwise the gentleman working today was great! Tried to help me figure it all out and get the cookies! Thanks to him! read more

Took three hours to deliver. They gave us a coupon to use but it did not work. Called customer service and they just sent me another coupon that DID NOT WORK! read more