Was on a stopover in Lubbock and picked up Insomnia for the first time ever. My niece and I each picked 3 and they were all fantastic! They taste homemade. The store was clean and my niece was able to run in and out in a couple of minutes. The mint does make all the cookies that touch it taste minty, so be forewarned. The peanut butter cup deluxe was my favorite. I also found out there's an Insomnia not far from where I live so I'll be hitting that location up SOON read more

There are many cookie places out there, but Insomnia Cookies has great tasting cookies! The staff in the Lubbock location was friendly and the store is clean. A definite must do, if you're looking for a sweet treat! read more

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We love Insomnia, but this was strange... the ice cream and cookie was still good, but the packaging made the experience a waste of money. Instead of a bowl, like NORMAL, the $8 cookie/ice cream loveliness was put on a plate??? ... Uhhhhh- when you are riding home in a car, wanting to enjoy said $8 concoction, a plate does nothing to help with ice cream that is melting and a cookie that must be cut into. This was a sad mess and had to be inhaled or most would have melted all over the flat plate. C'mon guys- your door dash sends bowls, why not in person??????? read more

Insomnia Cookies - To go- on a plate?????? What the??? - Desserts Near Me - Lubbock, Texas

I discovered Insomnia Cookies on one of my early trips to Lubbock to pick up or drop off my kiddo in college. It's one of my go to spots when I have a sweet tooth and need a little snack back at the hotel. This location is located right across from Texas Tech, walking distance to most of the dorms and college apartments nearby. It's kind of genius actually. What I would like to think is that these studious students stay up late studying and need a little snack to get them through it. This place stays open late on weekdays and extra late on the weekends. I have also observed what looks like students with the munchies, but hey, I'm not here to judge! Every time I have come in, I am always helped by young college students and they do a great job greeting customers and keeping the line moving. Cookies is their game, but they also have brownies and ice cream as well. They have all your classics such as chocolate chip, peanut butter, sugar cookie, etc. These are good and are a little smaller in size than the deluxe cookies. The deluxe cookies are more unique flavors, bigger in size and of course a little more expensive. We typically got with the deluxe combo which comes with two deluxe cookies and a milk. I love the s'mores and chocolate peanut butter cup. These cookies are huge and I usually save one for the drive home. They always come warm and soft and pair well with an ice cold milk of your choice. They do have vegan options for cookies and non dairy options for beverages. Something for everyone really. Insomnia Cookies is a chain and I just discovered they have one in my city as well. There is no shortage of cookie businesses, but this place will stay in my rotation when that sweet tooth hits. read more

We pulled up at 12:31pm on Sunday afternoon and the door was locked. We checked the time and they were supposed to be open. We sat in the car and watched the employee go into the bathroom? So my sister got out the vehicle and knocked on the door a few times... eventually a woman came out the bathroom looking pissed and unlocked the door and looked at us like we were bothering her. She looked aggressive and there was no way we were going in there. Also her clothes were very dirty and it just didn't seem like a good or safe idea to eat cookies from the Lubbock University location. What a wild experience. read more

Cookies are great. The customer service is even better. We had one bad experience and mentioned it once and the owner took care of us like we were family. It was amazing. We're never going back to crumble ever again. read more

Insomnia Cookies - Yummy. The best one was the hot coco seasonal one. It's bomb - Desserts Near Me - Lubbock, Texas

still waiting on my refund from january!!! the general manager is a joke and does not know how to refund and customer service said the manager should have issued a refund! go to crumble this place is a mess! very unprofessional and just out right scamming people and stealing money! read more

If I could give 0 stars, I would. Ordered delivery and they dropped it off in the middle of the road. Their "confirmation" picture was an inside of a moving truck with no cookies in a photo. Picture attached below. Also no the cookies were never to be found or eaten. read more

Insomnia Cookies - NO COOKIES - Desserts Near Me - Lubbock, Texas

Pretty much the only edge this place has on any other cookie place is that they're open late. We ordered a variety of cookies from here and they were all dry/overcooked. We had the cookies delivered and they came 30 minutes after the quoted time frame. Overall really disappointed. Filled out a survey/response for our visit with our issues and didn't hear anything back. Makes it really easy to not order from here again. read more

Insomnia Cookies - Dry Cookies. - Desserts Near Me - Lubbock, Texas

Insomnia cookies has a certain niche in the dessert markets in Lubbock, them being open late for sugar rushes and being one of few groups specializing in the big cookie group brings unique advantages. And while their ambiance and service were both above satisfactory, what matters most is their taste per cost and this is where insomnia comes up short. Their cookies while good are very much overpriced for taste. And while other cookie places such as crumbl have decadent and often overpowering flavors, insomnia provides a quality barely above home baked flavors. They are good cookies but don't have the same kick as much of their competitors. Even though the frosted sugar cookies from Walmart are a lower quality, they have a more distinct flavor with better value. Ultimately these cookies are fine but somewhat lackluster and thus I believe they are on the lower scale of 3 stars. 7/15 good for a late night snack read more

I had ordered a dozen cookies and a cookie cake for my freshman son for his birthday. It was the first birthday I was going to spend not with him, so I wanted him to be able to celebrate with friends and some cookies. I ordered the cookies 48 hours before his birthday. On the day of the delivery, I received a notification that there was a problem with the order 45 minutes after they were supposed to be delivered and that I needed to contact the store. When I contacted the store, I was of course frustrated. However, Hailey listened to my concerns and apologized for the issues. She wanted to make things right and told me that she would be refunding my order. But not only that, she ended up sending me an electronic gift card to order from them again! Many times I feel like our world has lost sight of customer service. Hailey understands the importance of making things right when people choose your business. This store in Lubbock has my business every time, all the time! read more

They weren't kidding me when they said this place is expensive at ass! Came here about 11 p.m and ordered two cookies which were about the regular price but I would expect to pay two or three dollars but for a small milk at $3.30 each I guess I deserved it for not bringing a gallon of milk with me from the store at first. The counter help was somewhat friendly and it was comical seeing the other co-worker burn the cashiers butt or whatever made him jump up. $15 lighter coming out with two cookies and two itty-bitty milks I took them home to try them soaking in my own bloody bathing wallet demise I came up with the conclusions that be cookies definitely were worth it 100%, I mean those things melted in my mouth but also my fingers. So good it's a good thing these people don't make toilet paper because my fingers would have really poked through the other side! I have to say that these cookies are almost as Better Than Sex even though I haven't had neither in such a long time. The draw here to me was they were open until past midnight which every place else in Lubbock close down at 9 p.m for some reason except the bars, if you're that kind of person I am not judging, just kind of Tipsy from visiting a few of those before coming here. Anyways it's still a good place to visit if you are out and about, just make sure you bring a gallon of milk before coming here and your wallet will thank you for it. But remember the cookie prices and the quality definitely are worth it. read more

Horrible customer service. If you want to wait for 30 minutes just for your cookies.. go here! They said about a 10 min wait and I over heard them talking in the back and they forgot to put it in!! Which, okay!! But was I informed? Not one bit. Worst place ever. Cookies aren't even that good. read more

Took two hours for some reheated cookies that never came, I tried going to the store myself to pick them up, to which I was told that the cookies were sent out for delivery. The girl I talked to was pretty inept to social interaction, and couldn't even get ahold of their own driver. Tried asking for a refund, couldn't even give me that. Do even bother w this place read more

Ok, you've redeemed yourself. Not busy, and unlike the last time, plenty of coolies on hand. My daughters cookie which was hot and gooey. My cookies weren't as hot as I'd like, but they were fine. Definitely a better experience than the last time. read more

COOKIES ARE DELICIOUS! but minus one star for how long the delivery took :/ but they were a little warm when they arrived

Top tier service Top tier cookies Staff was pleasant and greeted us with a smile on their face. The cookies were also just as warm as advertised read more

I'm a baker who have won multiple blue ribbons for my chocolate chip cookies and I will tell you these are the Best Damn cookies I have ever had!! Double exclamation marks. Chocolate chocolate chips and the macadamia are my favorites. read more

We've been coming to this location for years and it has arguably the best cookies / brownies around...Why two stars? Attitude. We were here a few weeks ago and it was disorganized and goofy but the staff that night delivered cookies and ice cream...well actually not a delivery order, but they came through with our order. Wasn't the slickest but they are young and trying. Last night...however, completely different. The cookie was good, capping off a bittersweet experience. No ice cream, no napkins, limited selection and two counter staff with terrible attitude. Obviously their ambition is for something greater, however attitude goes with you whether you're working a counter, balancing the books or running a company. I miss the goofy kids at the front who cared and were friendly. We saw potential customers walk out because they did not want what was essentially leftovers at 9PM...it's freaking INSOMNIA COOKIES, you are open late! read more

I ordered a 12 pack of insomnia cookies through their website to be delivered, was under the impression they would deliver my cookies and literally never received my order. I saw the door dasher pull up to my mailbox and drive off. I received a text that my cookies were delivered, I went outside and they were no where. I couldn't even talk to the store directly. Had to speak with customer service. read more

Omg what a way to satisfy a craving!! Definitely coming back here after a rough study night and especially after a night on Broadway. This place is conveniently located close to both campus and Broadway. Staff was so friendly! They could tell I was co fused when I came in so they gave me a run down haha! As for the cookies, I had a cookie a la mode which was good but not pizookie good. The cookie was really hard because of the ice cream and portion was small for over 5 bucks. The cookies by hem selves are AMAZING!! Very gooey!! Sooo worth it!! read more

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Had a strong craving for some hot, fresh cookies. Of course my oven is broken for the third time so I had to look elsewhere. I had heard about Insomnia cookies and decided to have them delivered. I ordered the SIX PACK with a variety of flavors - SNICKERDOODLE, PEANUT BUTTER, CHOCOLATE CHUNK, WHITE CHOCO MACADAMIA, OATMEAL RAISIN, and CHOCO MINT. The clear winner was the Peanut Butter cookie! Awesome bits of PB nestled in the dough and melted in your mouth. I really did love all the other flavors but the PB COOKIE blew me away. The cookies are underbaked so they are soft and crumbly so if that isn't your thing just be aware. read more

Ordered 12 cookies at 7:50 at 10:25 still no cookies delivered.. finally get ahold of the store with them only to tell me it will be another 30 to 45 minutes or I could come pick them up .. thanks but no thanks read more

I've been to insomnia almost every day since its opened. I first heard of it from my friend who lives in Ithica and I was always craving to try it! We are the first branch to be opened in all of Texas! So, all of this is pretty special already. Upon entering the establishment the a wave of cool air and the smell of cookies hits you almost immediately. Every time I have been there the place (while small) is kept very tidy and presentable. The milk and waters are offered at the right side, along with some booths to sit in. Overall the place inside doesn't contain much but can surprisingly pack in a lot of people! My general favorite cookies are the traditional chocolate chip, but I also have a thing for s'mores. The first time I tried their S'mores deluxe cookie I felt I was drowning in chocolate because of the gooey warm goodness. Death by chocolate isn't that bad of a way to go, huh? Each cookie is made and warm to order, which sometimes might lead to a wait but always worth it! They have over 10 combinations of cookies, not including their brownies and ice cream combos. Many people usually order their cookie ice cream sandwich- if you're into that. Me, I'm more traditional. While, they do not deliver to all places in lubbock, I think its worth to stop on by. While there might not always be space its a good type of snack to get on the go or order at the near by restaurant. read more

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Terrible service and rude employees. I would give less than 1 star if I could. 2 customers in the store and my husband, daughter and I were refused entry as apparently only 4 people are allowed inside. As we patiently waited outside the employees were more interested in chatting with their friends rather than let paying customers order so we finally left. Freddy's and Braum's had very good good friendly customer service- read more

Really disappointing... I've ordered online for delivery many times in the past but after this experience it may be the last time. I've placed orders both through DoorDash (Insomnia still delivers the cookies not a DoorDash driver) and also directly through the Insomnia website and I've never had problems up until now. I placed an order via DoorDash at 11:41 PM and it said would be an estimated 20-45 minute delivery which isn't a big deal since it was a Saturday night in a college town. I finally got a text at 12:37am that the driver was en route, so normally I expected my order to arrive within the next 15ish minutes... what I didn't expect is 30 minutes and still no cookies. My boyfriend called the store and asked what was going on and the lady on the phone told him that there was a mix up with the driver and that the order will be there soon and when he called again 15 minutes later because there was still no delivery the store did not mute themselves and we could hear the said driver announce "nah I delivered that sh*t". Finally at nearly 1:30 in the morning the food was delivered and I didn't even feel like eating my food anymore. Do better insomnia. read more

One of my favorite treats. Peanut Butter cookies are the bomb. Snicker Doodles & chocolate chunk are tied for second. There are no bad cookies. Staff is pleasant & courteous. A guilty pleasure! read more

Will never give insomnia a bad review. It's amazing

The cookies were good but over priced for what they are. Staff was young and screaming and yelling and goofing off in the back while I was there. read more

I have been coming to Lubbock for the past year and never knew this place existed. When I say it on yelp my wife and I had to try it. The cookies are warm and soft; the perfect pairing with ice cream. Ohh it's sooo goood. read more

Insomnia Cookies - Desserts Near Me - Lubbock, Texas

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I was really disappointed by the costumer service and quality of the cookies. The cookies weren't warm and were pretty hard. The woman who took care of us (Audrie)didn't even greet us and was very rude. read more

Over 1 1/2 hours for a delivery. Ordered at 3:59 and 5:30 still no delivery. Ordered cookies from Tiffs Treats in Austin for daughter and they were delivered in 15 min ordered here 1. 1/2 later still waiting. If you want delivery choose another business. I never leave bad reviews they are always 5 star. This is my first bad review I have ever submitted but they more than deserved it. read more

Insomnia Cookies - Desserts Near Me - Lubbock, Texas

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Insomnia order took an hour and the first bite had a long hair in it. Needless to say dissatisfied and disappointed.

Very delicious warm cookies. Great customer service. Surprised by the ice cream and milk options. read more

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I would give negative stars if I could. It's Sunday, July 7th at 8:20pm and just walked out of Insomnia after standing at the counter for exactly 11 minutes while the guy in the back put cookies on a pan. He did come up and say I will be right with you then proceeded to walk back to making cookies for another 10 minutes. The store was empty and barely anyone in town so I can't understand why we would just be flat out ignored for that amount of time- We are now heading to Freezing Cow- who will get out business from now on. read more

Called and tried to place an order, apparently when you call the number of where you are located, the call is sent to an 800 ordering hotline. The girl that answered the phone knows nothing of phone etiquette. I went thru most of the ordering process with her, then when it came to where package was to be delivered, should had no clue as to where the order was going to be dropped. My wife asked a couple of questions and again, the girl was clueless. My wife then said that it was ok, we are going to order from Crumbl cookies instead. The girl then says ok that's fine if you want, then just hung up. If this company wants to succeed in business, they better learn to screen out who they hire for their answering service and not hire just some warm body to fill a position. My wife was disgusted with the phone service....... read more

First time here. Went with the double chocolate deluxe cookie. Was it good? Yes. But it was not $3 for a cookie good. We spent $15 on 2 cookies and 2 milks. Way overpriced for what you are getting. read more

I ordered these online from Houston for my daughter who's away at college. It was meant as a surprise. Unfortunately they'd visited twice and no answer. They called and were told it was the wrong number. I contacted them after receiving an email and young lady on the phone was friendly. They redelivered within 20 minutes. My daughter them. Definitely will be a returning customer. Thanks Insomnia Cookies Lubbock. read more

Insomnia Cookies - Special of the day...but 9 get 3 - Desserts Near Me - Lubbock, Texas

This place is great! Not only do they have great cookies and Ice Cream, but the people are so kind! I went in with a large order for the day of, Michael, was awesome! I could not get everything I wanted but he got me as many cookies as I could for sure short notice!! Super kind and when I went back later to get them three of the guys took all the boxes to my car!!! read more

I usually insomnia cookies, but tonight just didn't smack as hard, kinda hurt my feelings, Jakefee doesn't like his job, the cookies weren't hot... read more