Dr. Laura Purdom as my internal medicine has been my doctor more than 10 years and I cannot…read morerecommend her enough. Not only is she incredibly knowledgeable and intelligent, but she also shows great patience and compassion towards me during our appointments. Her attention to detail and thoroughness in her examination was excellent, making me feel confident in her abilities as a doctor. I am grateful to have found such a great healthcare provider and I highly recommend her to anyone in need of an internal medicine doctor. Thank you, Dr. Purdom, for your outstanding care and dedication to your patients.

I have been a patient of Dr. Regina Fields since 2008-2009. I think she is a very good doctor but…read morethe office staff is very unprofessional. Every year I go for a wellness visit and I plainly make my appointment for a wellness visit but yet they bill my insurance for a regular visit and charge me my co-pay. Now I have let this slide because when I talk to the billing dept they tell me there is no way they can change it for my insurance because the doctor used a specific billing code. I only go once a year for a checkup so I would rather pay the copay as to continue to argue over facts. Now this year was very different. When I made my appt I was told they have a new office and that the laboratory is not finished so my blood work would not be drawn on that day that the doctor would write me a script to have that done at the local hospital. But on the day of my visit Dr. Fields explains that I was told wrong she could have gotten blood work that morning. Well I could not because I had already had coffee and food so yes Dr. Fields did write me out something to have my blood work at a local Tennova Healthcare. Well they lost my blood work and test results and after a month I call to get it and no one could help me. I needed a refill on my thyroid meds but they kept telling me my results were not back. Instead of being helpful or trying to look my results I was told they did not have it. Long story short they did have them but it took 5 people and to finally ask for a Manager to get my results. So I let that slide too because I say to myself they have a new office, new computers, etc. But no, I got fooled again. They send me a bill in the mail a couple of weeks later saying I need to pay my copay because the credit card machine was not working that day I was in for my appt. My response is I should not have a co-pay because my visit was a wellness visit. After holding for some time the office staff told me Dr. Fields said they will not charge me for my office visit but I had to pay the copay. None of that made sense to me because my office visit is covered at 100% once a year for wellness checkups. My appointment was in Jan. 2014 and it is now almost May and I get a bill from the lab stating I owe money. After contacting my insurance company they explain the doctor did not code my visit as a wellness checkup so the customer rep with my insurance tries to contact the billing dept for Jefferson Family Physicians. Again another rude customer service rep who stated there was nothing she could do because the doctor put that code on there the day of my visit. I said you can look at my records. I am in that office once a year for a wellness. Why is it my fault your staff cannot do their job? I asked for a specific appointment and even made it my responsibility to make sure the blood work was sent to a lab that my insurance accepts. So I have did everything I needed to do to schedule and go to a appointment, get blood work done, make sure they have all required information but yet I am still stuck with 3 separate bills for one office visit that should have been covered at 100%. I am very disappointed with the customer service at this office and the attitude that it is not my problem it is yours. I am a young female who has no health problems so I can only imagine how the older people who cannot understand or are not able check up on invoices as I am because I am pretty sure they are getting overcharged. It is sad that you finally find a wonderful doctor but cannot go back because the office staff does not care to do their job or at least be helpful enough to realize or find a mistake on their behalf and fix it.

Found Dr. Witherspoon on arriving in Eastern TN 7 1/2 years ago. A true gem. She is thorough,…read morehelpful, and, knows what she is doing. So glad she is our primary doctor. She is the best!! Have thought of leaving the area but the doctors and the staff we met at this facility and the doctors there have been excellent. They are friendly, open, and meet your needs. Would not want to be without them. Morwenna & Walid Assaf.

No communication from the front ladies on a shot nurse. If there isn't a shot nurse, plan on…read morewaiting for at least an hour to get shots.

Dr Vaughn and his staff are amazing, any concerns I had about my self or my kids he answered…read morewithout hesitation even if they was silly! You get top of the line care even on a Saturday if you need to be seen! I can not ask for a better Dr then him I have seen him for the past 7 years! The labs, scans come back quick! My girls love them some Shelby (Dr. V's) nurse she is so sweet, nurturing and gentle with my kids. Vaughn is amazing with my girls also I had a baby in 22' I thought she had RSV he looked her and listened and said nope the flu type A swabbed her sure enough it was the flu and he made she had meds for it by the time we got to the pharmacy 8 mins down the road! He knows his stuff

Thank God for Kristen Belcher! She really cares about her patients. She takes her time and asks the…read moreright questions to get you on the right path to getting your health back. Great staff as well always polite and ready to help.

Just moved here from SC and having to establish health care in a new area is always a little scary…read more The staff here made it so easy and comfortable. I never felt rushed with Dr. Hancock and he really listened to me. My first visit was very thorough and I'm so glad to have found an awesome new doctor.

I have been a patient of Dr. John Kirby going on 7 years . He is very Down to earth and actually…read moregets to eye level with you when he tallks to you . He never talks down to you. He makes me feel very at ease when I am in for an appointment. That's not an easy task because I have white coat syndrome. I would recommend him to anyone looking for an internal medicine Doctor. He is 5 out of 5 stars in my book. ***** five out of 5 star rating