I was hesitant to post this but I feel like they handled my order TERRIBLY. And I'm reminded of it…read moredaily when I see the results. I wanted to support and stay local and I pass this place on my way to work everyday. Sooo I had just bought a dozen hats to get our business name printed on them. I emailed few times back and forth... the guy I was talking to was clearly annoyed and said why don't you just measure the one you have.. I kept telling him that I don't have one printed I was just wearing the hat with no logo on it. He was irritated by simple resizing and didn't want to help me get the correct sizing for my order. I knew messaging could be difficult so to make this a smooth process I stopped by the next day and asked him if he could just print my logo on paper to see what the sizing would look like.. he was very annoyed and irritated with my request.. like if it isn't his job to make sure sizing comes out correct. Reluctantly he resizes my logo and prints it out on a piece of paper... only two different sizes their "standard" and 3.5" I had mentioned that I love silk screening and printing for some odd reason he took offense and angrily said " why don't you just do it then" and he was about to kick me out and I said no I just like doing it I don't want to go buy a press and do it myself. I just enjoy the process. I borrowed their scissors and tape and mocked up my OWN HATS hahaha (see pics) isn't this his business and part of the service to mock up the hats. A week later I get a email or a call saying my order was ready. I pull out the first hat and see that they pressed it with so much heat that it ruined and burned into the fabric. I thought for sure it was an honest mistake and the rest should be fine... NO EVERY SINGLE HAT WAS BURNED! This is such a wasteful thing to do.. I Wasted time money energy and resources. It's very sad to see that people handle their business this way. I would never recommend them to anyone... I feel He did this intentionally and why I don't know I was only trying to get my order made and got treated terribly.. also if they don't see anything wrong with this then that's the level of service you can expect from them.

Amazing service. Great quality & designs. Thank you guys for helping me grow my business!! Highly…read morerecommend for business cards and custom shirts

This has been the worst dealing I have had with any embroidery company. I called and got a quote in…read morelate November 2021. I dropped off hats shortly after. From then on, it has been difficult to speak with the owner, Augustine, and get my hats. I sent multiple emails and left voicemails asking for updates and received nothing. I will include screenshots of my emails in this review. At one point, Andrew Ponce, a former employee, emailed me and said he no longer works for the company and wishes me luck. At the beginning of January 2022, I went to the shop to see where my hats were. They were still on the counter, undone. I spoke with the employee at the front desk and he had no information about the hats because they were Augustine's deal. He called Augustine for me who said they would be done within a week or two. At the beginning of February, 2022, Augustine emailed me and said the hats would be ready that Friday. They were not. I went this past Friday and the hats were still not done. Again, the employee at the front desk called Augustine for me, who had no explanation. I requested a refund and was happy I at least got that. Would absolutely not recommend.

LEGENDARY CUSTOMER SERVICE! They went above & beyond for me!…read more -fast response -detailed -super accommodating to schedules -amazing work -kindest employees

Awesome amazing excellent pricing reliable on time delivery assorted selection of personalize…read moreproducts easy hassle free ordering process highly recommend this business for your personalized printing needs.

I've had a few orders done by HS shirts in the past ranging from small quantities of approx 12 to…read morelarger orders of around 200 and every order has come out great. Quick turnaround times with quality shirts, sweatshirts and printing. Lupe at the front desk is very helpful with making sure the images provided are clean and will print sharp and crisp. If there's any issues, she's sure to catch it and make sure things are fixed before printing. I recommend HS for your next printing project

Cynthia and Bill are extremely helpful and super friendly!…read more I had a last minute idea that I wanted stickers for my son's first birthday party and Cynthia and Bill were able to finish them for me. Not only they were super fast with responding inquires but also their sticker quality was top notch! I'll definitely be coming back again! Thank you Cynthia, Bill!

They designed our signs at the store and installed them very carefully. Appreciated their very…read moredetailed work and professionalism

This place is awesome all across the board! The owners are very nice and open to meet your needs…read morejust about anyway possible in these rough times. I made an appointment, and when I arrived they took the time to sit down with me to make sure my shirts were going to print exactly how I envisioned they will look on the shirt (sizing, neck drop, etc). The print quality is OUTSTANDING! Don't hesitate to give them your business you will truly be glad you did.

What an awesome experience I have had with Michelle. My order was delivered on time. The quality…read more of the merchandise is great. What I loved the most was the time she took to make sure the design was correct prior to printing. She gave me all the shirt choices to make my logo design stand out and her suggestion were spot on. I can't wait to get more shirts done.

Such nice folks such great work great spot support your local business. They were overly supportive…read moreand revamped something new for us and made it pop

AVOID Logo Max if you need embroidery done correctly and on time…read more I ordered a graduation sash and provided clear instructions for the embroidery. Logo Max embroidered my sash incorrectly by swapping the placement of my name and major. When I contacted them, they admitted the mistake and told me that attempting to remove the embroidery would likely damage the sash, effectively ruining it. I live in Los Angeles and could not repeatedly travel back to Chino to correct a mistake that was not mine. Rather than taking responsibility for the inconvenience and additional costs caused by their error, they insisted I return to their shop despite knowing my scheduling limitations. Even more concerning was how they communicated once reimbursement was discussed. After I requested that any mailed check include tracking so both parties could verify delivery, I received aggressive and hostile emails from Riaz Deejay (images attached). These are not the kinds of responses customers should receive from a business owner when attempting to resolve a problem caused by the business itself. Mistakes happen. What matters is how a company handles them. Instead of professionalism, accountability, or customer service, I experienced hostility, personal attacks, and an unwillingness to take full responsibility for the consequences of their own mistake. If you are ordering something important, time-sensitive, or difficult to replace, I would strongly consider taking your business elsewhere. ALSO, if you're a recent grad, go somewhere that won't belittle you for your accomplishments!

Did an amazing job embroidering customized caps and visors. They were priced reasonably and…read moreproduction was fast. I appreciated the text communication throughout the process.

Was really surprised by the quality and turnover time. Mr. Kim was communicative and provided me…read morewith great sweaters. Would absolutely come back for other embroidery work. Prices are competitive as well. Love the fact that it's also in City of Industry. Don't gotta drive all the way to OC to get these done.

AMAZING CUSTOMER SERVICE AND QUALITY!…read more First off I want to tell you if you're looking for exceptional quality this is your spot. Angelica is the awesome! She is professional and friendly with everything I have asked for with my order. Her response time was impeccable and trust me I had a lot of questions since this was my first order! She was very helpful from the start to finish. She made me feel valued as a customer. Turn around time was actually faster than expected! I was very impressed with not only the time frame but the quality of her prints were crisp! Not only that her material/fabric is so amazing! I would not go anywhere else. Parking is not a problem they have plenty of parking in front of their store.

Amazing family-owned business with fair prices and great quality. I love to support them.read more