Car was totaled and I went to pick up my stuff. They definitely stole items from my car and weren't clear at all with what to do. If you can, avoid them. read more

Do not trust this company. They will cover up theft for their own profit. I have documented photos with the IAA time stamp at the bottom showing 5/9/24 where these items are in my vehicle. I also have a second set of photos with the IAA time stamp at the bottom showing 5/15/24 where these items are no longer in the vehicle. I asked if there was a storage location or record of items that were removed from the vehicle, which was denied. Upon informing the representative that without some form of documentation showing where my possessions may be, and with the photo evidence I would have to assume that IAA is responsible for theft of my property and would be named as such in my police report. I was shortly after hung up on. Now I am waiting for my insurance and the police to handle it. Unbelievable that they operate in such manners. read more

DO NOT TRUST THIS PLACE THEY ARE ALL THIEVES!!! My cousin got into a car accident on fathers day an it took them a month to let him know about his car where an afterwrads all of his items were just trashed into the back with the back door bieng jammed and a finishing a pack of cigarettes were left in there and his stuff missing , xl hoodie, cologne, beats headphone, an a array of fishing gear i hope they get into contact soon cause my lawyer will be having a field day and he will contact his insurance and file a police report because this is bs. Couldn't spect less from the people working in there . read more

My dad went to pick up my stuff from my car, & they stole my phone chargers, my car sunshade, my umbrella & even my car freshener. Like what kind of business steals this shit from people's cars? It's very upsetting enough that I got in a car accident, but then to steal my stuff. That's low. I would give no stars if I could on account of how upset I am. Most of those things weren't expensive, but they were my things. I pray that no one else gets their car towed to this place. read more

Think twice about letting your insurance company have your car towed here. The shady employees rifled through my car and stole my personal belongings. They stole my 60$ Otterbox and brand new E-Reader as well as some expensive charging cords for my phone. If you have Progressive, this is where they'll tow your car if you're wrecked near Houston. Car owners BEWARE. read more

I have purchased several decent cars from here throughout the years. This company has many locations throughout the country and many in the great state of Texas! My main complaint through is the buyer fees which sometimes amounts to over $500 that pays the auctioneers. read more

Insurance Auto Auction - Fees! I paid almost $600 for a $4000 car! Includes standard fee, Internet fee and service fee. Yikes! - Car Auctions Near Me - Houston, Texas

Do not recommend nobody come here. They are rude and dont care how long they makr you wait. And when you try to talk to them they have attitudes. Especially that $!#:& @$! Manager she rude af read more

As far as the efficiency of their customer representatives at this location the experience was decent. What I found out when I arrived was that my daughter's car was towed that morning to another lot in Pasedena due to the current capacity of this location. With the amount of flood vehicles they were working with at the time I can understand BUT my trek to the other side of town could have been avoided if the tow truck driver had not towed the vehicle to the junk yard the previous day. I instructed him to wait at the vehicle location until I got there to retrieve my daughter's belongings since he initially called and said he was 45 minutes away. This did not happen thus my journey to IAA. I informed the company of the incident and they told me due to the amount of vehicles they had to use tow truck subcontractors not normally associated with the company. At the Pasedena location the workers had a huge holding yard and they had a system where they could tell you where a vehicle was at anytime. Truly amazing. read more

I Bought a car "Run&Drive" for 9500$plus auction fees and online fees all come up to 10772$.. ...and the car doesn't start at all.......That Place is a Complete Ripoff.. read more

If I could give them no stars I would. They did not great provide customer service. I waited for 50 minutes after an appointment that was set for 4:00 to get my personal items. When they bought out my items they were thrown in the box. I pray I don't have to ever deal with the place again. This was done to me and I was very calm and kept a smile on my face. I understand your job is to deal with rude customers but when you have nice and patient customers such as myself. I feel that you should have great PR when it comes to those types customers. read more

After one of the many Houston red light runners hit my otherwise lovingly and meticulously maintained little car, my insurance company had my car picked up by a gentleman with Axeel written on the side of his tow truck. This gentleman came through the rain and cold, as he said he would. He patiently helped me to be sure my car was devoid of any personal items that I wanted, but had overlooked. He was a true prince; so helpful and kind at such a stressful time. Much love to Axeel! read more

You pay the most buyer fee here they dont even have pens at desks. And you get worst customer service.

I only like to leave positive reviews but unfortunately this company is as bad as they come. After being flooded in Houston and being told not to take any thing out of her car, my sister had her car towed by this company through State Farm. Funny thing is they towed it after State Farm canceled the request for to be towed without the owner's consent. After receiving her car back from the insurance estimate, my sister immediately noticed that two pairs of expensive prescription glasses were missing. The car was locked before it was taken and the only people who opened it were the ones who took the car. After many phone call and voicemail at times, they have yet to return any response or even answer the phone. I highly highly recommend you do whatever is necessary to avoid this company. Based off our experience it appears they are either all thieves or completely lack concern if their employees are potential stealing from their customers. If you are the company and are reading this I highly recommend you reach out to me because the next step will be a police report filing. And nobody wants. read more