My experience working with Alex and Steven was amazing! From the beginning Alex gave me a detail accurate estimate on my Jeep bumper. It's an old Jeep, so he gave me a price for both new (in case he found it) and used bumper. Steven is at the shop and his quality of work and service is exceptional! He was always so willing to work with me and understand my schedule. If I ever need this service, I won't think twice. Highly recommend read more

Good customer service. Owner sent a tow truck to pick up my car within 5 minutes after I called

Very good service and business, they'll take care of you and will always have a resolution if you run into a problem especially with back ordered parts from dealers read more

Best experience!! My first ever car accident and these guys helps me so much. They understand that I'm a student from the start and helpped me 100%. I am so happy my parents recommend this place read more

Insurance Certified Auto Cllsn - Best experience!! My first ever car accident and these guys helps me alot. They understand that I'm a student and helpped me 100%. - Body Shops Near Me - Pomona, California

I used Insurance Certified Collision only because they were within proximity of my auto accident. But it turned out as a win for me because they were extremely knowledgeable and they eased my concerns regarding dealing with my insurance and the whole process. If you have ever been in an accident, you know the amount of anxiety it can bring and then having to deal with an unknown collision shop can be scary. I now know that I will use them if I ever need to have a vehicle repaired again. UPDATE. I heard the place is under new ownership therefore I can no longer tell you how they do business. I dropped the rating to 4 stars because I keep 5 stars for places that I can vouch for. read more

Likes: Good service. Chris was very helpful, friendly and professional (and like tri-lingual because I heard him speaking Chinese and Spanish to other people!). We accidentally left keys in the car after dropping the car off at the shop, so we had to call him the next day and he drove in to open up the shop even though the shop was closed that day. Work on my car bumper was completed in about two weeks. A rental car was provided for the period I was car-less (although the type of car I got kinda sucked because I wasn't use to driving American cars.) He offered to change my rental car as soon as another rental car became available but since that would've been two days before my car would be done, I declined. My car came back all fixed up, shiny and sparkling clean because they washed it. Thanks! Dislikes: Did not like the rental car - just my personal preference read more

My car was delivered to me in less than 2 weeks. It looks brand new. I am 100% happy with it. Chris was really helpful. The day I took my car in, he took care of everything including calling insurance, getting me a rental car, etc. He's very professional with good ethic in all that he does. While my car was at the shop, he updated the progress often without me asking. The car was done on time as Chris promised. He keeps his words firmly. When my car was done, I couldn't pick it up because of the far distance from my house to the shop. Chris suggested to drop my car off while I was working and that totally took me by surprise. He not only performed the best job to my car, but also made sure I had the greatest experience with his service. In addition, He cleaned and vacuum my car before delivered. I would recommend everyone to come here and have your car done. Don't worry about what insurance you have or how far you are from the shop. If you call Chris, he will work out the best way for you. read more

I HIGHLY recommend this place. Chris is super friendly and professional. He gave me a free loaner car for two weeks too! When i went back to pick up my mini cooper, the car looks even better than before! he really cares about his customer! read more

You can never be prepared for a major collision, you just sort of have to hold on and pray for the best. I held on, got a cut on my middle finger for it (which seemed a bit appropriate given the situation) but I hung in there. Thankfully these guys are in business or I might have been giving everyone the bird on a sunny afternoon. After I had just been sandwiched on the highway, I was referred to speak with Andre and see what he had to say. I was a bit hesitant but soon enough I was picked up and driven away to a rental agency in no time. Andre and Chris give an honest to goodness crap about the people they help. I was given a rental at no charge to me so I could continue on with life at that moment and Andre even went so far as to get the ball rolling on all fronts with everyone involved with my collision. I appreciate the effort these guys put in to repairing my car and couldn't rate them with anything lower than with the highest of praise. They are dedicated to their clients, see them as people and not just as customers, and are the best of the best at what they do. As for the repair work on my car? When I walked up to the shop, these guys (even the owners Andre and Chris) were there waxing my Civic. That's dedication I respect. Not only did they repair everything back together, but they went out of their way to make sure I was taken care of; not just my vehicle. If I saw either of these guys out at a bar or restaurant or something, it'd be top shelf of me. read more

Steven was a huge help with the process, my car runs great and I'm very happy with the service and professionalism that was provided.

They fixed my mercedes c300. Someone backed into my car and smashed the front end and ran away. The manager helped me file the claim and provided me with a rental vehicle. When my vehicle was done it looked flawless. This will be my family repair shop from now on. read more

Love this body shop!!! So friendly and professional. Steve gave me his cell #. Answers by saying hello and my name!! They are fast they know I need my vehicle. Have used them a few times will continue. read more

This place is AMAZING. Chris and David are phenomenal and very quick to assist in any situation. The staff are always polite and friendly. Don't be fooled by its location!!! These guys give excellent service and complete the job to PERFECTION. They've had to fix my baby twice now and I wouldn't trust my car with anyone else. I'm now recommending them to friends and family. They will work with your insurance and give good pricing if you do cash. Trust me and don't go anywhere else!!!!! read more

At first, I was a little skeptical about having my car repaired at this place. I was referred here by an acquaintance. However, after meeting Chris and his team, they assured me a good finished product. There were several nice newer European, Japanese, and American cars with pending damage. Some vehicles appeared brand new, with small dents/scratches being addressed. I own a Lexus IS 300, had a bumper damage to the passenger side due to flying debris on the fwy. It took about two weeks to complete the body work. Once I picked up my car, I was VERY PLEASED! I Absolutely loved the finished product! My car looks brand new! When I opened the door to the car I observed it was also very squeeky clean! Vacuumed floors/seats and wiped down console. THE BONUS! Chris guaranteed the paint and body work - if anything goes wrong, I can take it back so they could fix! They drove me home and picked me up to get the car. I would definitely recommend this place! read more

These guys are awesome. Thank you Andre, Chris, David and all the guys at Insurance Certified Collision Center for doing a great job on our car and helping us when we were desperate for help. We're very impressed with the customer service and care these guys took when handling one of the worst weekends we've had. They even opened up their shop on Mothers Day so we could get our car in after an accident. Being from out of state and on vacation we were just lost with what to do. These guys helped us all the way! Can't recommend these guys enough, there should be 10 stars! The car looks great and runs better than before our accident! Hats off to Insurance Certified Collision Center!!! All other companies, take note and talk to Chris: THIS IS A PERFECT EXAMPLE OF HOW CUSTOMER SERVICE SHOULD BE!!!! read more

Man oh man! Where to begin? Look getting into a car accident sucks, especially when apparently "it your fault". But Chris and the staff at ICAC are absolutely the BEST! They were recommended to me by a friend and he talked them up. As always, I'm skeptical, but these guys were top notch. They took care of EVERYTHING. The repair job on my vehcile was top notch. In fact, it was so top notch lucky me had second vehicle in an accident (not my fault this time) and took right over to Chris. Both cars repaired when they said. They even helped me out a little with some extra work. I would HIGHLY HIGHLY recommend this place for a low stress, high customer satisfaction exerience. The quality of the work is first class and teh customer service and attention is, wait for it, LEGENDARY. Thanks guys! read more

CUSTOMER SERVICE!!! is what Insurance Certified Collision is all about. I was involved in an accident wherein my car sustained front end damage, my car literally looked ugly like E.T.'s face but Insurance Certified returned my baby in immaculate condition. Unnoticeable it was as if my vehicle had never been involved in an accident. However the fine craftsmanship is not the only virtue of ICC they also go above and beyond for there customers. ICC commitment to there customers is evident as I saw plenty of high end vehicles being repaired. I was referred to ICC by a friend when i contacted Chris in the late hours of the night not only was I picked up by a tow truck but Chris also had a rental ready. I am very pleased with ICC and I recommend ICC to all my friends and family. Thank you Chris and Dave read more

Thank you a million times to Steven and Andre! This place is a life saver. Not only did they help me the day of my accident with all the next steps but they did a fantastic job repairing my car. My car looked brand new. They even delivered it to my workplace when it was fixed! I would recommend them 100 times over! read more

i was referred by a friend after i got rear ended on super bowl weekend. chris was very professional and accommodating. I left my car there for 3 weeks to fix and he even gave me a loaner car free of charge for my inconvenience. he was straight forward with me and his team did an excellent job on my car. it looks brand new after the repair. i highly recommend this place. I will definitely tell my friends and family about the great service! A++++ -Johnson read more

Bad service not happy I don't recommend to come here not professional and would want anyone to come so if you other places to go I would did not like there service and gave my car back with missing parts read more

Chris is an awesome person to work with. He made us feel comfortable and did everything he could to help out and get things done. My car looks great and truly appreciate his services. Thanks Chris and staff. read more

If I could give this shop 10 stars I would. A friend referred us to them and they quoted a price for the repair and honored it even when the damage was more extensive than they estimated. They were thorough and the car looks better than before and runs perfectly. I highly recommend them to anyone looking for honest, reasonable and quality work. read more

I rear ended someone on the freeway, and frankly I was quiet nervous about the cost for repair for my car. My friend Joe hooked me up with David, and after a 5 minutes brief conversation, he sent a tow truck to pick up my car in Culver city. The repair took 2 weeks and they also supplemented me with a rental car. And the bonus is they have TOWING SERVICE, It will save you a tremendous amount of time and you should use this shop every time. read more

last night my friend got into an accident. and with my AAA account only having 7 miles of towing available, Andre came to us and offered that the car would be fixed at his place if we had full coverage insurance. Even when we just had liability, he still let us keep the car there overnight with the acception that we cover the extra miles charge from the towing. $36 is much better than $150 to get it back to my house. Very helpful people who got us out of an expensive situation. read more

David and Chris are great dudes. I asked tow truck to take me to most reputable place nearbye 3 years ago and they took care of my BMW big time. NOW I have a Jeep that just got wrecked and I'm taking it in AGAIN!! read more

My Pregnant wife and i were on our way to Los Angeles to celebrate a very special day in our lives. On the 60 near Whittier we were in stop and go traffic when a woman on her phone slammed into our car and smashed us between herself and the car in front of us. Our car was totaled, we were confused and scared. When we finally got to the point that we could get my wife off the freeway and to a medical center "Andre" arrived. He was compassionate,eager to help and made us feel at ease. Andre assisted us with getting a rental car lined up, in communicating with our insurance, he days later sent me a copy of the police report before my insurance and the driver that hit's insurance even got the report. Insurance certified collision communicated with us every step of the way, they worked hand in hand with the adjusters and received many compliments from both my insurance agency and the insurance agency that hit us and accepted the claim. As a customer service professional and someone that works for and operates as a corporate officer for one of the largest retailers on the planet, I know top notch customer service when i see it. Not only was this top notch, but Andre truly cares about the people he meets and assists. March 7th could have easily been filled with tons of fear, anxiety and the unknown. My wife and i will always be thankful for "Andre". I wholeheartedly recommend Andre and Insurance certified Auto Collision for anybody's needs! Thank You Andre!! read more

I got into an accident in my BMW about 60 miles from this shop. They sent their tow truck to pick it up from the scene of the accident for free and returned it to my house when the repairs were completed. I was afraid that my car wouldn't drive the same after the accident since the whole front end was smacked in; but to my surprise, the repair was perfect and I've been driving the same car for years without any issues. In addition the shop went above and beyond and repaired all the old dings on my driver and passenger doors for free while at the shop. I am very grateful for their services. read more

If anyone had auto body repair needs, you should definitelly consider Insurance Certified Auto, this shop exceeded my expectations by miles, phenomenal service and paint quality, on top of that, Chris drove my van home yesterday and came back to ensure fuse box cover is secure, I was totally speechless and can't thank enough to this "the" best autobody shop in Southern California. read more

These guys are great. Chris, thank you, thank you, thank you. My granddaughter had pretty extensive damage to her 09 Nissan, but loved the car and it has fairly low miles. Took it to a couple different shops and they needed computers to figure out how much the repairs would be. I believe in new tech, but feel good with someone who can do it old school. Chris came out, took a look, asked a few questions and gave me a price. That's how to run a business. They had the car a little longer than anticipated, but that was due to a parts problem and doing the job right. They even went above and beyond. Hopefully won't need them too much, but I will return and highly recommend. read more

Hands down the best body shop I've been to. Matthew the field rep showed up to my accident within 20 minutes after it happened. He got me a rental and took care of my vehicle. When I received my car it looked just as good as when I bought it and I couldn't have asked for more. I'm extremely satisfied with their work and customer service . Shout out to andre and chris.. Oh I forgot to mention, in addition to me being satisfied with the shop, a couple of friends I've referred are just as happy as well. Thanx. read more

David and staff have become personal friends and trusted repair persons. They have given me loaners, arranged for reasonable rentals, let me make payments etc. while doing pristine and excellent work on my cars over a span of more than 10 years. I would NEVER, I repeat NEVER go anywhere else. Thank god for Insurance Certified! Nickie Harris read more

Good Service & Quality Work. We had our vehicle repair. Nice finished.

I just want to thank Steven for all the help and customer service he provided me since the beginning. I, unfortunately, got into my first accident a month ago and I did not know who to contact to fix my car. I was fortunately referred to Steven minutes after my accident and he helped me with the insurance process and i did not have to worry about anything! They towed my car minutes after my accident and did not waste anytime beginning the repair. I am very grateful for his customer service. I was constantly updated on the status of my car, which I appreciated. I just received my car and it looks brand new! I wanted to write this review because this center deserves some recognition and I would recommend this place to anyone. Hopeful I would never have to use collision service but if I did, I know who to call. Thank you Steven!!! read more

The service was excellent I was having trouble with the insurance fixing my car and they helped solve my problem ! Highly recommend !

I just had my BMW repaired at this shop. The quality of work was excellent, and Chris was very professional and friendly. I would highly recommend this auto shop. read more

I don't even know where to begin. If you want to experience the definition of honesty, awesome customer service and trust-worthiness, you'll want to bring your car here. My front bumper on my Acura TL was damaged a couple years ago and I just never got around to fixing it. It looked TERRIBLE. From the moment, we arrived, I knew it was going to be a great experience. Chris was honest from the start and never tried to up-sell any services. In fact, he talked me out of doing some repairs to my car that weren't really necessary. After three days, and constant updates via text message, my baby was ready. The work was beyond my expectations. My car looks absolutely AMAZING!! When we arrived to pick it up, they took us to the shop, where we could clearly see why they have the reputation they do... They don't do the work while the part is still on the car (my front bumper for example), they actually remove it, so they can get into every corner and the end result is nothing short of FLAWLESS. In short, they do the job right!! Their prices are so reasonable too. I hope they stay as humble and awesome as they are. They have a customer for life and I've recommended all my family and friends. As a person that has had horrible experiences with body shops in the past, I'm forever grateful to these guys! THANK YOU!!!!!! read more

The team at Insurance Certified Auto Collision is awesome, especially Andre and David. I really liked their honest work and the speed of delivery. My paint job is 110% better than before. I would recommend this place to everyone. read more

I got into a major car accident and Chris has made sure that the job was complete in a timely manner. Chris and his team did an excellent job. When I got the car back, it was good as new, considering the damages were over $8000. These guys work hard for their money and get the job done. Keep up the good work! read more

So I got in a accident and found my way here Steven is great he took care of everything and kept me informed at all times very good experience he is amazing me being picky can say it's perfect my optima looks amazing thanks Steven and workers !everyone go see him professional and great appearance read more

I just picked up may car and I am 100% satisfied. My car was at the shop for about 5 weeks now and at no fault of theirs. The Insurance of the car that caused the accident lagged it. When I would call to see how things where coming along I always received great customer service from whomever would answer the phone to Chris. Chris always answered all my questions and would reassure me that I had nothing to worry about. He was absolutely correct. My car looks BEAUTIFUL and is cleaner then when I dropped it off, and the damage... What damage? You can not even tell that there was ever anything wrong. I highly recommend this place to everyone. They have great customer service and their workmanship is awesome. Thank you Chris and all the workers at Insurance Certified Auto Collision in the city of POMONA. read more