LOVE THEM! I don't even have a policy with them but I called today trying to get one and they…read moredidn't have an automated system so automatically 10/10, then after that was super quick and easy and they were super nice. Can already tell they will be amazing

I have been dealing with Farm Bureau for the past 5-6 weeks and it has been an incredibly…read morefrustrating experience so far. I was rear ended by a Farm Bureau policy holder and they do anything to make you say "fine, I give up" which is what they are expecting, most likely. My direct contact is Debra S. and she is impossible to reach out to and even worse at getting back to voice mails or messages. Under no circumstance do I recommend them nor would I ever want to be their client.

Very helpful and informative Provided worthwhile information on insurance coverage and benfits.read more

Cecil Burt has been our insurance agent for the last 35 years covering our auto and home. He has…read moreworked with us to make sure our coverage is appropriate and his staff is very professional. Over the years we have had several significant claims that were handled very well. I highly recommend Cecil and his team for your insurance needs. William Cline

This is a great insurance company. I have had my auto insurance through this company for years…read more My rates are very affordable and MUCH cheaper than the previous company I used. I liked them so much that I had them arrange my mortgage insurance a couple of years ago as well. Just recently, I added life insurance policies for both me and my husband. Pretty soon they will have my whole life (just insurance speaking of course...lol) in their hands. Everyone I have spoken with there has been so friendly and I've never received a voice mail when calling. They always answer and very willing to help with whatever my need is at that time. Great company and wonderful people.

I'm very impressed by the honesty and sincerity shown to its customers from this insurance company,…read morewhether the people are living in the area, or who are looking forward towards living there. I hope to come to Raleigh because the area is very nice and that the people are friendly. I wish i had mountains in my neighborhood, like the ones in Carolina. Have a nice day! And though i wasn't born yesterday, i am proud of their longevity to the community they serve.

I would like to thank Brent of Lamm Insurance for helping me with my home and auto policies and for…read morehis honest feedback. He promptly returned my call and listened to my insurance needs and found the best option for my family. I saved a great deal of money by switching and am happy I made the call to ask for a quote. Brett had been in the insurance business for 23 years and understands the laws and scenarios and advises on the best customized option. Thank you again!

Lamm insurance is the best agency in the triangle. I had Brent as an agent when he was at Farm…read moreBureau and when my policy was up I followed him to Lamm Insurance. I worked with Tammy who is awesome and so patient with me. I had so many questions for her and she happily answered every single one of them, even if I asked the same question over and over again. She explained insurance terms to me so I could understand. While Tammy was out on vacation and I had a question, Brent was more than happy to assist me and make sure my home insurance was correct and active. When I call the office the receptionist are always pleasant and if my agent is out of the office, they make sure the message gets to them in a timely manner. Tammy always emails or calls back within an hour. By far the beast agency I have dealt with, excellent customer service.

Not this specific agent but with how they scam you and get you into how they want to do the claim…read more I called from water flooding through my ceiling on the first floor, I talk to Karen who is reading to me very quickly but I catch 2 words in her sentence, "probably" and "maybe" I said to her probably doesn't cut it with me, anyway she tells me we're gonna send you an email that explains everything, but what they do is she then transferred me to another guy who gave me some info saying we'll take care of it then he transfers me to my claims guy, but I've been on the phone for 45 minutes straight, then when I tell the claim adjuster I had a plumber there to fix the issue, as well as a water restoration person who explained what is best and what they will do, now 35 minutes earlier Karen said we'll give you info in an email but my mind has not had a moment to stop and think as I've been going from person to person on the same call for over an hour, my agent is lining me up so he can get me to do exactly what is best and cheapest for State Farm, they do not care about their customers only what's best for State Farm. So he led me into a restoration company that he wanted so he could do it all cheaper (me I don't want cheaper this is our home and I want it top level great) not once did the claim guy let me know I had options to get my own people and own bids, but this is the part they SCAM us on, they gave me info in an email an hour ago but I've been on the phone the whole time listening to him not checking that I have options and that's exactly how they want it, they do not care about me or the quality fix of my home, just pull the shade over my eyes deflecting me for an hour plus while this dirty rat gets me to do it all his way. I had just moved to a new state, bought our new home 2 weeks earlier and said to myself State Farm has gotta be good, nope they showed they're all company people not for the customers. Weee finishing with this bs and gonna pay out of pocket to fix this right, safely (water equals possible mold) and switch back to our last company Triple A home & auto, we were with them for 20 years treated like we mattered and they cared about us, exact opposite with state farme. I urge nobody to buy insurance from them, total scammer is this guy, I will post the claim agents name after our home has them out of here. Oh and next thing, dirty water on our leather couch, he said sorry probably won't be able to cover, we asked him to help us get a hotel for 4-5 nights due to the loud blowers upstairs and downstairs, he immediately said no, then the water restoration company comes and instead of having their own generator, they're pulling a lot of power from here 24/7 for 5 days straight and this is ALL for us to pay for. I bet money on it with triple A they would have said no problem Mike well take a look at the couch and let ya know, also triple A would've at least offered 3 nights worth of a hotel, that's their standard platinum membership treatment

Colin Tierney went above and beyond the call of duty for us. We were looking for a homeowners…read morepolicy for a property at the coast which required that he do more than the "typical" insurance quote. He researched all of the issues for us, explained what each component /category was for and how the different amounts of coverage for each category would change the monthly premium that we'd pay. Colin followed up with us later after we had a chance to think about all of the information . . . I highly recommend Danny Newton State Farm Agency . . . and especially the service provided by Colin Tierney!

It is great working with Jason and his team. Always responsive and takes care of my business needs…read more HIGHLY recommend.

I was in contact with this company for a month before I needed my policies setup. The day I needed…read morethe policies to take affect (which they knew the date) I didn't hear a word from them. Called office several times and could not get anyone on the phone to take payment and set policies up. By the time they called me back I went with another company. After posting my initial review I was emailed twice This is the last email: Jason Smith 10:44 AM (12 hours ago) Pamela we called you multiple times. I saw all the emails from Karla to you as well. But guess what, we are human and arent perfect. Only Jesus was. We are going to make honest unintentional mistakes. Everyone does. Are you saying you never have? So why do you feel you need to punish someone or an agency for being human? Have you no mercy for people making mistakes? Does it really make you that bitter and angry to have to hurt them for not doing anything intentionally wrong? We dont make money unless we write policies, so obviously we do whatever we can to write as many as we can. It does us no good to quote someone and not write a policy. That being said, if we dropped the ball then thats on us and we lose a customer,it's ok, we can't write everyone and we will drop the ball from time to time. Losing them is on us. Thats no reason to punish someone or leave a bad review to hurt their business. What if it were your business and you had an employee make an honest mistake and the client bashed your business on the internet? How would you feel. If it makes you feel better at night to do that then leave the review as it is. I forgive you regardless of what you decide to do. Im glad you found a better rate also. Things work out, no reason to be bitter and hurt people more over things that aren't done intentionally. I hope you find some forgiveness in your heart one day as well. Have a good weekend. "

Matt and his team were extremely helpful when we had issues with our claim with someone else's…read moreinsurance company. He opened his office early and stopped everything he was doing so he could try to resolve a stressful and time sensitive issue. Matt gave us great advice and followed-up with us after the weekend. Though this wasn't an issue for Matt and our carrier, he did go out of his way to be sure we got the customer service needed because we were simply one of his clients. Thanks Matt! Mike and Laurel V.

I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss…read moresome upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them. Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint. Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks! Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review. I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family.

I don't recommend Melvin Greene III nor State Farm. I never filed a claim but had many issues. I…read moreworked with Bradly Thomas the office manager who is difficult to get a return email or phone call from. During my time with them, I was charged twice for a vehicle, blamed for sending documents to the wrong staff in their office, had documents waiting for weeks to be processed, was told I was irritated when I asked too many questions. Now I'm trying to leave and they won't return my emails or phone calls This has been a difficulty I've had for years with them. I've sent in my new insurance information with no confirmation that they have cancelled my policy. They owe me over $1,000.

The employees here were extremely thorough in explaining my options and helping me navigate my car…read moreinsurance experience. I would recommend them highly to anyone in North Carolina looking for an insurance agent! Brandon and Melvin are the best!