Very poor customer service, spoke with Brian today for a rewrite he informed me People's Trust took a big hit last year so that's why my policy went up over $1000.Then I told him that I had received another quote for $1200 less than what he was quoting me,he would not even listen to what the other company had offered because as he said in his own words "he had already got quotes from 45 other reputable companies. " I asked him how do you know that my quote wasn't from a reputable company or not ? I told him that I would inform Mr. Graceffo that his employee informed me that the insurance companies took a big hit last year and that's why my policy went up even though I've never had a claim. Brian then informed me that Mr. Graceffo is not an owner he's just on the board. So I guess being on the board is it that big of a deal to someone sitting in the office with a headset on his head that's not helping customers.. If this company had halfway decent customer service I might actually try to keep them just so I don't have the headache of searching for another insurance company however with my last three years experience with Insurance Express and Peoples Trust insurance I will go with a more reputable agency and a more reputable company that has more professional workers and more professional owners. They have very little insurance experience as far as I'm concerned and I found it very hard to find any professionalism within either company. People's Trust Insurance is affiliated with Insurance express you can tell by their customer service. As I have received new quotes from reputable companies such a Travlers,Geico,AAA and their quotes we're less money for in some cases more coverage. Don't be fooled by low level companies... Do research... we've been fooled for 4 years with these people.. We will never refer anyone to Insurance Express or People's Trust. read more

I want to start this review by saying that if i can give Rudy Medina more than a 5star rating i will gladly do it. Today I called them frustrated due to another representative making a mistake on an issue that was supposed to be resolved last week. Today i called because I find out that the issue wasn't resolved last week and after one hour of been on a back and forward and was left on the line unattended between my insurance and mortgage company trying to fix the inconvenience on my 3rd attempt to put an end to the issue. I Came across with Rudy Medina he patiently listened to me let me explain my frustration and told me not to worry I'm here to help you and will make sure we resolved this inconvenience today. And may God bless him he went far and beyond in less than five or 10 minutes he resolved the inconvenience cause by else. And send me an email with confirmation and all the information I needed to have the issue resolved. Thank you so much Rudy genuinely appreciate you. We need more people like you, Thank you for your time and kindness. God, bless you keep up the amazing work. read more

I must admit that purchasing insurance, of any kind, is not an experience I look forward to. TBH, I don't really understand insurance terminology, so therefore need much explaining. When I recently learned that my Home Insurance carrier's policy recently requires flood insurance, JENNIFER PEREZ took the time to answer all my questions. I did not require flood insurance originally. She did not act like an "agent", but instead a person to "talk with" and was sincere in helping me navigate this process. Jennifer was not only very thorough, but very patient, and friendly, with me. At the end, she kept me informed during the process so that my involvement was minimized. She was very responsive to all my email communications, which is very rare. Jennifer was not only very easy to speak with but instills confidence in her industry knowledge. You can definitely hear her smile!!!! If you can request JENNIFER, do it. I did not, but am really glad I got her!!!! read more

Excellent Service and Incredible Savings with Ashley at Insurance Express! I had the pleasure of working with Ashley at Insurance Express, and I couldn't be more impressed with her exceptional service. Ashley went above and beyond to re-shop my homeowners insurance policy, and within just a few hours, she managed to secure an outstanding rate, saving us approximately $1000! Not only did Ashley find us a fantastic rate, but she also surprised us with a flood insurance policy (Per my husbands request to add) that was half the price of our previous quote. Her knowledge and expertise in the field made the entire experience incredibly pleasant, and I felt confident that I was in good hands every step of the way. Ashley's dedication to her clients is truly remarkable, and I highly recommend her to anyone in need of insurance services. Thank you, Ashley, for your outstanding work and for making the process so effortless for us! read more

i recently purchased a Home Owners Insurance policy from Insurance Express. My first contact was with Clayton Phane, who provided several quotes from different companies. He explained the coverages in layman's terms. I noted the information and said I would get back to him with a decision. There was no pressure to purchase immediately but said he would wait for my decision. I researched the information he provided and chose a company that I thought would provide good service. When I phoned Mr Phane to inform him of my decision he referred me to Ms Christine Bernardi to process the application. She navigated me through the application process in a knowledgable professional manner. She immediately responded to my e-mail and phone call requests. I couldn't have asked for better service. In today's world its so nice to immediately speak to the person called and be able to converse without language accent difficulties. read more

I recently was infected with Covid and struggled for two weeks to spare you the details I'm just getting better so it was a tall order for me just to be on the phone needing to make adjustments to my insurance for my mortgage company! I was greeted by Sonia Edge-Soto Who was a complete breath of fresh air she made what could've been painful and frustrating easy and enjoyable I really felt like she cared about my personal interest. Every concern I had she addressed with a solution I am grateful that insurance express is my agency and I hope she gets the credit she deserves I wish she can personally handle my account for now on! I will be referring your agency to all my friends and colleagues! Wow whoever is is reading this review don't wast your time with any other company save your self time and money they are a one stop shop who truly cares!!!!! read more

I recently purchased a house and used Insurance Express for a policy. A couple of months later I started receiving notices of a pending cancellation due to nonpayment of a portion of the policy at closing. When I contacted Insurance Express I had the pleasure of connecting with Jazmin Espino. When I explained to her what was going on, she got actively involved contacting the mortgage company, mortgage servicing company, and the title company to see what happened. She followed up completely with the problem and me. The end result was the mortgage company had made a mistake on the closing documents and Jazmin was able to get them to pay the balance saving me almost a $600.00 one time payment. Thank you Jazmin so very much and I look forward to doing business with you and Insurance Express for a long time! Frank Morello' Orlando Florida read more

I had a terrible experience with Scott Deutch at Insurance Express. I was in the process of securing a homeowners insurance policy when I informed him that my estate attorney recommended placing it under a revocable living trust--a standard estate planning move. Instead of handling this professionally, Scott sent an aggressive, accusatory email implying I was dishonest and wasting his time. Rather than assisting with the simple update, he abruptly canceled my policies, creating unnecessary stress during my home purchase. Fortunately, I found a much better insurance provider that accommodated the trust with no issues. If you need an insurance agent who respects trust-based estate planning or LGBTQ+ families, I would strongly recommend looking elsewhere. This company was unprofessional and dismissive at a critical time. read more

I applied for new home owner insurance a few weeks ago. Somewhere in the process my birth date got improperly recorded. I refused to sign the insurance application form with an incorrect birthdate and tried several times to reach out to the underwriters, etc to get it correctly recorded. Today, I finally got what appears to be the right customer service agent at Insurance Express, Rachel Almonte. She placed me on a very brief hold and contacted the underwriters and sent the a correction form. That impressed me for speedy service and then she offered to followup in a week or so to verify the change goes through. In my opinion, Insurance Express needs more folks like Rachel. read more

I highly recommend Ms. Jennifer Perez from Insurance Express for her exceptional assistance with obtaining a new home insurance policy. Jennifer's expertise, dedication, and guidance throughout the process were invaluable. Her knowledge of insurance products and keen understanding of the client's needs ensured that I was able to make informed decisions regarding my coverage. Jennifer's professionalism, responsiveness, and willingness to go the extra mile made the entire experience smooth and stress-free. If you are seeking a reliable insurance agent who provides top-notch service, I wholeheartedly suggest reaching out to Jennifer Perez at Insurance Express. read more

Ashley Murray is an excellent representative for Insurance Express. Ashley is very good at what she does & looks for the best rates she can find for all your insurance needs. She is very personable & she really makes you feel like a valued customer. Ashley also makes you feel like you're a part of the Insurance Express family. Ashley saved me thousands of dollars on my insurance & got me some great coverages. If you have insurance needs, please call Insurance Express & ask for Ashley, she will get you the coverage you need at the best price she can find. Thanks Ashley for all your help with my insurance needs, you're the best. read more

After trying for several times I finally reached someone that made a great sense to me. I talk to someone about 2 weeks ago and never heard anything back so I call today and I was able to get a friendly voice wish was Sonia which was a great deal help. I felt I was getting some where. Sonia was able to answer all of my questions and she also gave me great Information. I really appreciate all her help today. I was able to get the help I needed. It was hard trying to reach someone at this company and when you do reach them they want return your call. Sonia was very professional and I look forward to talking to her again. read more

I highly recommend Insurance Express at Vista Parkway because of our agent GREG SIMONIAN. Every business these days has automated systems which are frustrating to navigate. It has nothing to do with the quality of service. As our agent, Greg has saved us thousands of dollars with our home insurance and auto insurance. He is diligent, responsive and knows the insurance business inside and out. With his permission, here is his email address: gsimonian@insurance-express.com. My review was not solicited by Greg; I am genuinely impressed by his work and customer focus. He truly values his clients. read more

I am very pleased with Sonia Edge-Soto and the way she is helping me to put my house insurance in order so that I have the correct insurance for all my needs. And, if I need more assistance, she assured me that she would be more than happy to assist me to make any necessary changes. She deserves a very large raise! Thank you all for making my journey thru the Insurance maze successful! I would also like to acknowledge (I'm sorry I don't have the last name ) Laura and Zach. Again, thank you for all your help. I will certainly recommend Insurance Express to all my friends. Thom Lacey read more

I was struggling to make ends meet and I was looking to cut my expenses. (raiding barbarian villages and fighting pirates just doesn't pay well anymore in this economy) A friend told me about Insurance Express so I called them for a quote. Within moments I had several quotes, and they saved me 350$ over the course of an insurance fortnight. this was significantly less than I found on my own. I would trust insurance express for a fair comparison and personal treatment. Sometimes you think you know better, but in reality, you should probably leave it to the experts. Highly Recommended. read more

Rodrigo Estigarribia is absolutely the best Insurance Agent!!. We have been doing business with him for several years and are extremely satisfied with the service and the responsiveness we receive there. Rodrigo is always there to answer our questions or requests and everything is done in a timely manner. He is very professional and always is willing to help you. We are using Insurance Express in our own property and we don't have any complain about them. We can't say enough about how well we are treated. Thanks Rodrigo and Insurance Express to make our lives easy!!! read more

I never write reviews but after the awesome customer service I received from Josh I wanted to share my experience! I work for a mortgage company and every time I am asked to change mortgagee information for flood insurance it is always a nightmare. Josh was extremely helpful, friendly and professional! With other companies if I am even lucky enough to talk to a person I rarely get what I need without having to call back. Josh stayed on the phone with me to make sure that I received everything I needed and that everything was correct. Great job!! read more

This was the 2nd time I've worked with Insurance Express to help me secure homeowners insurance. I recently had the pleasure of working with Ashley Murray who was fantastic! My old insurer left Florida and I was facing the new year uninsured, but Ashley was positive that she'd find the right insurer and coverage plan for me and she did. I'm no insurance savant, so I was happy with the way Ashley clearly detailed my new coverage plan and made the entire process extremely simple and worry free. Ashley will be my go to agent in the future! read more

I have been a customer of Insurance Xpress for years, and I can tell you that never have I had even a single bad interaction with them. They are top notch and I highly recommend them to anyone, especially Ashley Murray. Ms. Murray is very professional and extremely helpful and knowledgeable. Truly, a pleasure speaking with her. She spent an enormous amount of time, trying to resolve my insurance issues, which were pretty severe, in my opinion. She is a top notch good person and looking forward to speaking with her in the near future. read more