I am extremely disappointed with my recent experience with Steve Cannon State Farm Insurance…read more I initially called the office to add a new vehicle to my existing policy. I spoke with Colin, who provided me with a quote for the new vehicle. I asked him to email the quote to me, but he explained that due to a system change, he was unable to send the email at that time. He advised me to call back the next day to move forward with the process and assured me that he would leave detailed notes about our conversation, including the quote he provided. When I called back the next day, I spoke with Marisa Litavis, and unfortunately, she seemed completely unaware of the conversation I had with Colin. Instead of professionally reviewing the situation, she made an inappropriate comment along the lines of "you know men do not give details," and also made additional comments about Colin's work ethic that I should not have been privy to as a customer. That was extremely unprofessional. Marisa then gave me a new quote for the vehicle, but the amount was over $100 more per month than what Colin had quoted me the day before. When I questioned why the amount was so different, she stated that they were doing system upgrades and said she would double-check and call me back. When she called back, she told me that the higher amount was the new price and that Colin's quote was incorrect. Because of the drastic difference in price, I let Marisa know that I would be shopping around for more affordable insurance. I ended up finding a new policy for both my home and auto insurance with another large company. Not only was the new company able to offer me better coverage, but the price was also much more affordable than what I was being quoted through Steve Cannon State Farm. Since the State Farm office was already closed by the time I secured my new policy, I waited until the next morning to call and cancel my existing policies. When I called, I spoke with Marisa again and informed her that I wanted to cancel because I had found better and more affordable insurance. Her tone and attitude toward me were extremely rude, nasty, and unprofessional. I felt mistreated and disrespected, and honestly, the way I was spoken to made me feel like I was being treated unfairly as a Black customer. Marisa told me she would cancel the policies and that I should receive cancellation information. Because of how poorly the conversation was going, I told her I preferred to stay on the line until I received confirmation. She rudely told me to "hold." Once she came back on the line, I was able to confirm that I received the cancellation information. However, while I was still speaking, Marisa abruptly said "okay, bye" and hung up while I was mid-sentence. I called back and told her that she had hung up on me while I was speaking. She denied it and became argumentative. She also stated that she wanted the rate and company information for my new insurer, but at that point, I no longer felt comfortable continuing that discussion. I told her directly that her behavior was rude and unprofessional. I have had my home and two vehicles insured through this State Farm location since I purchased my home in January 2021. As a long-term customer, I expected to be treated with basic respect, professionalism, and fairness. Instead, I was met with inconsistent quote information, inappropriate comments about another employee, a lack of accountability, and extremely poor customer service when I decided to move my policies elsewhere. I used to think highly of State Farm as a brand, so this experience was very disappointing. I truly hope State Farm does not condone this type of behavior from any office representing its name. It is unfortunate that this location gave me such a negative final experience after years of being a customer. Steve Cannon State Farm needs to do better. Customers should be treated fairly and respectfully, even when they choose to make the best financial decision for their household. No customer should feel mistreated, dismissed, or disrespected simply because they found more affordable insurance elsewhere.

Meeting with Colton Cannon was great. I found him to be personable and knowledgeable as we reviewed…read moremy policies. He even pointed out a few ways I could save money! This in-office meeting was well worth my time.

A couple of weeks ago they helped me with my company insurance and they really tried hard to help…read moreme and above all I know how difficult it was but they helped me. highly recommended, very friendly agents and really know what they do, there are other agencies more close to me but I prefer to go with them who are further away because they know how to take care of their customers, 5 stars for sure.

Navigating the health insurance path has become immensely complicated especially in GA…read more Terri has been advising and helping my daughter for a few years already and this year was a big help to me too. She presented the alternatives and plus and minus of each, so we could make the informed decision. Daniel is also very knowledgeable and was a good resource too Highly recommended and trusted

They are great! Very informative, we moved recently from…read moreOut of state and she fully explain what the options are for us. She was clear and concise. Thank you very much for all your help.

Amy is empathetic and knowledgeable about the many insurance plan options available. She helped me…read morefind just what I needed! She's fantastic and I look forward to working with her in the future.

We reached out to her in late October because our existing agent was not responding to our multiple…read morerequests for an appointment to make a decision about 2026 since the existing MA plan was going away. We spoke by phone today and clearly she is not in a position to take on new clients as the first opening was December 1 and we had to decide whether to go with MA or Medigap with no guidance or information in writing. Needless to say, we will be looking for help elsewhere.

I called in to see if I can file my taxes because I had some issues with filing online and I was…read moresuper stressed out and didn't know what to do since when I was trying to submit my taxes it said that I couldn't do it because another person has submitted my taxes using my own info. I asked a few questions on the phone and they told me to file it using mail instead as there might be complications with the websites. It's probably something basic they know that happens quite a lot but I'm glad they answer some of my questions and helped me even though I wasn't even a customer. Next year I'll be going to them for my taxes for sure. They are super nice and I'm so relieved they helped me and not just hanged up. I let em know that it's my first time filing and they spent a few of minutes of their time to help me out

I have been coming to this company for years and I have never had any problems me and All of my…read morefamily use this company And the own is awesome that you Nicloe

Terrible customer service. Once I signed up, I quickly realized I should have been more careful in…read moreselecting my insurance partners. Left in the dust on a claim with absolutely no help from Monica at all. I'd gladly have paid even more to avoid this hassel.

I found Monica Poblete's agency online and I walked in and was given great customer service. They…read moreeven cancelled my old insurance so I wouldn't have to do it. I definitely recommend this office to all my family and friends looking for a better rate.

Through email correspondence: After my 2024 taxes went up and I questioned the cause, asking if any…read moredeductions had been missed, I was invited to find my own deductions. This is the primary service for which I hire a CPA. I found that they had not applied a basic deduction in 2024 (one that they had applied in 2023) until it was brought to their attention. Their rate increase from 2023 was not initially disclosed nor explained and when asked if it was tied to to their additional labor to correct their omission of a tax deduction, I was told they actually had not charged me for the extra labor. I was given the option where my filing would be withheld until the fee was paid or find another firm and start over. It was an unsatisfactory experience.

I will start off by saying that the two things I liked about this firm was they are nice people and…read moreoffer fair prices for their services. However, as someone with a full time career and a small business on the side my needs differ from other reviewers. I normally do my taxes myself, but this was my first year in business and I did not feel comfortable doing my own taxes because l wanted to make sure my taxes were done by the books and I did not get audited, and I wanted to maximize my returns. As CPAs and tax attorneys Attaway should be able to do both, leaving me with little worries. Prices for a personal taxes are going to cost more than business tax prep. For a business the cost of doing taxes will range based on complexity, but I have a sole proprietorship pass-through LLC with only 1 year in business. I was very happy with the price I was given ($450). Granted, I did all the leg work by printing a report general ledger, which I used an accounting software to create. There was quiet a bit of detail which made things easier for them and I had stayed on top of my earnings and deductions. I also have a home office which is used 100% for work at both my 9-5 and side gig. I also had student loan interest, mortgage, investments, and charitable donations. It took about 3 weeks for them to process my taxes. During tax season this is a little on the high side, but realistic. The first problem I noticed was that they had me listed as married. I am glad I caught it because I would have gotten a lot back then had to pay thousands to the IRS. After having them correct this I decided to do a very thorough look at the rest of the report. The next BIG issue I found was that they elected to do a simple home office deduction instead of the more complex deduction. When I pointed this out and it was fixed my return went up over $1000. That would have been a very costly mistake! They also had me working from home only part of the year when I have been working from home for years. The next costly mistake was around my investments. I am not completely sure where they got the numbers for my capital gains but they were way off. After this was correctly my return went up even higher. Lastly, I was being urged to quickly look over my tax information then sign a release so that they could submit my taxes ASAP. However, a week went by after I signed so I reached out and was told they needed another signature to verify my bank account information. I had already done that, but technology isn't perfect and neither am I. I would not have been irritated if I had forgotten to save after signing, or if the software didn't record my signature. I WAS irritated that a week went by AND I had to reach to them to be told they were waiting on something. The lack of communication shows they are disorganized, which is worrisome, but it also delayed my return and put the burden on me when I am paying them to perform a service. The first mistake saw my return go from ~$8,000 to $4,500. After I caught the other mistakes and they were corrected my final return ended up being over $6,500. If I had not reviewed and corrected the professionals then I would have either owed money to the IRS or lost out on over $2,000. It probably goes without saying, I will not be using them again. If you are using them for personal taxes you would probably better off with Turbo Tax, especially if you itemize are are not comfortable with doing taxes. Other people had great reviews and they may have done a great job on their taxes, but those people may have also lost money and not known about it. If I had no tax knowledge, or was confused by a 1040 tax return statement, then I would have never known the money I was leaving on the table. If you own a business then go elsewhere, especially if you have complexities. I was interviewed by another well reviewed Atlanta CPA firm before choosing Attaway. They cost a little more, but a couple hundred more is worth saving a couple thousand and making sure you are in compliance.

Good auto insurance. Competitive prices. Jasmine is the best. She is what keeps me there and my…read moreother family members. Hopefully their looking after her to keep her. I dont want to change auto insurance.