People don't tend to rave about telecom companies--but I'm about to change that. I've used Spectrum cable services since moving to the Coeur d'Alene area, shortly after they acquired Time-Warner. My internet has been consistently fast and stable, and customer service--while increasingly automated--is still easy to access. With a few clicks, you can reach a real person, and those agents have always been courteous and helpful. Recently, my connection became spotty: frequent Wi-Fi drops and frustrating buffering. Suspecting my aging router, I visited the local Spectrum office and was assisted by Jessica, who was outstanding. I ended up switching to a Spectrum router and signing up for Spectrum Mobile. When the issues persisted, Jessica promptly scheduled a technician. Jake arrived right on time and quickly diagnosed and repaired faulty cable connections. He was knowledgeable, communicative, and took time to discuss my home's layout and connectivity needs. Within an hour, everything was running smoothly. Many neighbors switched to fiber when it came to our area last year. I stayed with Spectrum--and I'm glad I did. From what I hear, some of those who switched now regret it. Technology isn't perfect, but customer service makes all the difference. Spectrum's pricing is competitive, but more importantly, its support is reliable and professional. I couldn't be more satisfied. This company has earned--and deserves--my loyalty. read more

Had to go into the store, on a Saturday, to return equipment and cancel service. We show up, there are two employees, seven people ahead of us. Okay. No problem, we can wait. THREE HOURS. Three hours, for a five minute drop off, because both guys took turns going on break, took their lunch breaks (an hour each), and people kept showing up for appointments. read more

Cancelled service and brought my old router and modem to return and they insisted I take a number and wait in a line of people that were making timely purchases and petting up phones. After 15 minutes of no progress being made whatsoever I decided to turn my stuff in at the UPS Store which is an option. I should have dropped the box on the lobby floor and just left! So stupid read more

Spectrum is the worst company I have dealt with. They jerk you around from agent to agent to agent. If You are smart You will NOT use this aweful company. Read the reviews. Have you ever seen so many terrible reviews? What does it tell You? Avoid it like the Plague!! Let me add that I officially requested to disconnect Spectrum Service on March 3 and here I sm continually asking to disconnect my Terrible service. Let this be official: I want nothing to do with Spectrum or Time Warner and officially in public request disconnection again !! read more

We have been with spectrum for 15 years they said. Our little town finally has some competition for them so we tried it. We liked to I called to cancel spectrum. The first guy called me back but when I told him I was canceling he asked a few questions then hung up, never called back. I called a second time the lady was very short with me when I told her I was canceling, she asked questions, I answered but she proceeded to get irritated when I told her I wasn't interested in her offers. I told her in the time I had been with them my bill had gone from the promotion of $25 a month to this last bill of $110. One of the $10 charges is for wifi.....are you kidding me? Anyway she pushed and pushed, I repeatedly said i just want to cancel. She was angry now but not more than me. I still has 2 weeks on my monthly statement but they don't prorate....so I am paying for 2 weeks of service from them that I done have. I will not ever go back and I will gladly share my experience with whoever asks.​ read more

After being with Spectrum for several years a better offer from another vendor came my way so I took it. I called Spectrum to cancel my service and had the most frustrating and disappointing time trying to cancel my service. Over the course of 3 days I spent close to 8 hours on the phone with various agents and their main objective was to retain me as a customer, NOT provide the service that I requested which was a simple disconnect. I will never have any dealings with this company again nor will I ever recommend their products to anyone. read more

nmsl spectrum, 不会做网络公司，不会铺线路就别jb做，赶紧nm倒闭吧 sb公司，纯tmd垃圾网。WDNMD垃圾公司 打个游戏能给我的ping从美国干到nmb外太空。你们是真牛逼啊，当我们还生活在5g 6g时代，你们已经能把网络铺到了外太空再转回来。你们真的是当代尼古拉斯特斯拉啊。 for my english users: Dear spectrum, you guys are the worse internet provider i have ever used in my 26 years of living on this planet. I have never had a worse packet loss, ping spikes, internet disconnections, outages, and overall overpriced and shit service in all of the internet providers i have been with, in america or in other countries. The only reason you guys are still running and not bankrupt is because you guys monopolize certain areas making you guys being the only option there is. PLEASE for the love of all gamers, or just casual internet users, quit the internet provider game, move on to something that you guys could actually be good at. As us gamers say, please uninstall. read more

I visited with Brock today at Spectrum CDA office and he was professional and very knowledgeable . He was pleasant and easy to work with. Grace read more

I'm already paying $285.39 a month for cable with 1 DVR, 3 receivers, Wifi and landline, which I already thought seemed exorbitant. I received my December bill and it is $40.44 a month higher to $325.83!!!! What the?!? They said my promotion expired. I had no idea that I had a promotion since I've been with Spectrum, inherited through Time Warner, since the year 2000. I finally got a new DVR that works and new WiFi equipment so it's now working after several months of TERRIBLE service and my reward for being a loyal customer that put up with sub-standard service for months is to pay more... read more

Absolutely the most awful experience I've ever had with the cable TV provider. If you can go elsewhere, I would spend your money elsewhere. The customer service is absolutely horrible and the customer service for the apps that they provide are absolutely atrocious. Hulu sucks they couldn't fix her stuff after about 10 phone calls stay the hell away. read more

Feeling violated... Buyer beware! We have been with Spectrum for several years but I finally had it with the price going up, come to find out TDS is half the price and locks it in for life. When I called to cancel spectrum service they were willing to lower the price by half well why the heck did you keep raising it in the first place. I get it you are in the business to make $$ and I should have paid closer attention to my service but the real kicker is that they will not pro-rate the service and I still have to pay the full amount for something I am not using and that will be disconnected. B.S. spectrum, shame on you! I am very pleased with TDS excellent service, great internet I am very happy I switched. read more

So if you like internet that goes down 1-2 times a month without any notice and any partial refund; then this is your service. DO you want to try a different service or cancel? GOOD LUCK those guys will fight tooth and nail to keep you on their services and then lie about waiving seasonal suspension fees. Dont bother; just go with ziply or any other service. read more

Some one called and disconnected our internet. No authorization from the account holders. Then when we tried to get answers, they tried billing us to get it turned back on. Account was in good standing for years. Go anywhere else but here. read more

I called to ask a few questions before making any commitment to sign up. Next day, a box arrives with a modem and a streaming device that I did not order. I returned everything, brand new and unopened. I received an email acknowledging Spectrum received the returned equipment. Suddenly I am being billed $69 a month for nothing. I have no service, no equipment and I did not even know I was a customer. Who are these people? read more

My father died and we sold his house. The realtor told us the new owner would transfer all utilities, including the internet, which they did. Spectrum is now telling us that we have to pay for the old equipment because it wasn't returned. Spectrum told me that they don't reuse the equipment (that is about 5 years old) but that it's their property so I need to pay for it. Spectrum is using their power to bully customers and I would do everything you can to find another carrier. read more

Walked in on. Friday morning to exchange a modem. Been waiting 30 minutes as there are only 2 reps on the floor but I can hear another 2-3 voices in the back. There are 5 people behind us waiting and no one seems to care. Asked the guy at the counter if anyone else was available to come out and start helping customers and "sorry no" was the reply. Yet I still hear the voices in the back laughing and talking read more

I see a lot of negative reviews but in my opinion it's so much better than Verizon. I had exceptional service at the store and over the phone set up and activation! read more

Slow service! Partly from the customers being incompetent in setting up their internet and partly employees slow... equals slow service. read more

Spectrum - Internet Service Providers Near Me - Coeur D'alene, Idaho

See all

Terrible customer service and long wait time to speak with a supervisor, that was very rude. I would never recommend this company to no one. The cable service is very bad, it disconnect at anytime. Spectrum Cable and internet service sucks. In order to disconnect your service, they ask you multiple questions over and over again, like you are begging them to cancel out services. It took 1 hour to complete the call, so you know it's bad service. Never again..and I can't wait to see my next month bill. read more

okay well the price we pay for WiFi for our place isn't bad. 75$ a month. But I guess that makes sense. for being the absolute worst WiFi provider I've ever dealt with. the WiFi goes out every 10 minutes and WILL NOT STAY ON. we've tried resetting the box many many times and calling costumer service but they did ABSOLUTELY NOTHING to help basically just told us to power it back on and off again. (we've reset the box countless times and it did not help the issue at all) I DO NOT RECOMMEND getting this provider, ever since we switched it has been NOTHING BUT ISSUES (writing this in between WiFi blackouts literally every 5 minutes.) read more

We cancelled our service, but were still charged for the next month. I had returned the router and all. They will not get any more money, because they have been deleted from our autopay. Just wished I had done this before they got the next month with out service. As a general rule, they do not give you the best price, they just keep charging the same price and go up about 5-10 dollars per year. It is a wise practice to cancell when they raise your rates and find someone else. They will not offer the best deal unless you cancel, and go with someone else. We had the basic service from them. Sometimes good, sometimes bad. read more

Oh have I got a great review for you. This company is an absolute joke. After leaving TDS which is another terrible company. I decided to give spectrum a chance. I got their promotion which was cool, got my equipment and set it up. Didn't work because they failed to mention with the self installation that you still need to have a tech come out (like how would I automatically know that). Waited days for someone to come out, he got it installed and running, it work for a short amount of time before the router would just disconnect and stay that way. I reset it, and tried everything I could. I called and complained so they sent out another tech, who told me that the modem was bad and the internet barely worked on my PlayStation. Mind you I signed up for 1 gig. Plenty for gaming. The connection was so poor the game was unplayable. The tech replaced the modem and gets the internet going, I test out my PlayStation and I'm getting the same poor results. They tech tells me "it must be something wrong with the PlayStation" MIND YOU this is a ps5 and runs exceptionally well. Shortly after he leaves the router poops out and disconnected. I CALL AGAIN and complain and tell them to cancel my account, after practically begging me to stay the lady just sends out new equipment for me to try. So I wait for the new equipment and try it out. LOW AND BEHOLD. The same results Happen AGAIN. I said that's it's I'm done with you guys and dropped off all the equipment I had from them. Absolutely ridiculous read more

For the most part the staff are great at the store. I have been a spectrum customer for about 4 years. I have two mobile lines, full cable TV service and 1 gig internet. So I spend well over 200+ a month on service. The other day my wife's phones dies, won't charge, so go on line make an appointment for 10:00 o'clock the next morning get there at 9:50 in the parking lot check in online on my phone though the sms text. Doors open at 10:00 I go in with 3 other customers, I have already checked my reservation none of the other people even bother to check in they just go up to the counter an are helped while I set for 35 minutes an wait an my name is the only name on the reader board as a reservation waiting. That's just a bad system or poor customer service. Really need to rethink this whole service read more

Absolutely the worst internet you can find, the connection for internet or cable is garbage. You spend more time having your shows load then you actually watching your show. They absolutely have no problem taking your money, but when it comes to fixing connection problems then good luck. Research other providers before using them. read more

Sasha was amazing helping my husband and I switching out our old phones from Verizon and activating our new phones with Spectrum. Sasha was professional, patient and understanding. We just switched to Spectrum from Verizon for internet and mobile service, and have been pleased with the customer service. THANKYOU again Sasha.. Spectrum store Coeur d alene Idaho 83815 read more

This is an update to my previous reviews of Spectrum. I recommend reading my preceding two Spectrum reviews too. In February 2023, two Spectrum sales reps came to our front door and spoke with my wife. My wife explained that we had a terrible experience with their company and we weren't interested. They were persistent, so she said they could return to speak with me if they wanted. Next thing we know, Spectrum began calling to schedule an appointment to connect internet in our home. Annoyed, we told them that we weren't interested. A few days later, a modem was sent to our house. I called Spectrum and explained the situation. We described the two salesmen and they weren't surprised. We got the impression that those two Spectrum salesmen had signed up other people too, without consent. So then Spectrum asked us to take the modem to FedEx and send it back to their company in order to close our account - an account that we never opened!! Spectrum has been a continuous nuisance. If their salesmen come to your door, it's best not to talk with them. Beware of that company! read more

Spectrum - Spectrum bill for equipment that was returned. - Internet Service Providers Near Me - Coeur D'alene, Idaho

When service has issues there is absolutely no chance you can reach the person you will need to get it corrected. The automated line simply request more information as it transfers you in circles. By the time your ready to give up you've reworked and rebuilt most of your home wiring. Way to go Spectrum on being customer friendly!! read more

Quality of wifi is absolutely unacceptable. Terrible value and my hotspot from my cell phone works better than spectrums internet service. IF YOU WFH (work from home) DO NOT USE SPECTRUM. An absolute embarrassment of modern day tech read more

I've been with cable out here since it was Adelphia. Recently my wife and I decided to drop our TV service, but wanted to keep our internet. I was informed at that point that we did not have the high speed service that I thought we were paying for. After some haggling we were satisfied with what they offered. Here's the bad part. Since I had canceled TV service at the beginning of the cycle they shut it off, but are charging me for the service thru the cycle. AND they are charging me for the internet service AGAIN. When I tried to correct it, they told me it was a monthly subscription, and they would do nothing about it. AND I've gotten late notices saying the money is due now. I've always paid my bill ACH, so never missed a payment. It's a shame they have a monopoly here. I would avoid them at all costs. They are crooks. read more

We had great service with internet through Spectrum. Returning their equipment was seamless and they are well staffed. I made an appointment to return, but I don't think it was really needed, not that day anyway. read more

Do not deal with this outfit. Corporate America at it's worst. When I called about my bill, a $19.99 increase, I was put on hold for 33 minutes. Understandably I was kind of furious by the time finally someone surprisingly answered the call.- The only thing that was offered was, I could keep the internet connection but had to cancel my the phone land-line in order to remain at the old price of $59.99. Having had previous numerous service issues with Time Warner/Spectrum over the last five years anyone other than Spectrum will get my business. BTW the CEO of Spectrum receives a Compensation package of $98,- Million. Look it up it's on the Net! read more

I would give zero stars if I could . Trying to drop of boxes after canceling because prices too high . Had 5 employees standing around and only 2 helping with 8 customers waiting . Ridiculous read more

Have been with Verizon for our phones for 15 years, decided to check out Spectrum's claim of UNLIMITED for $45/line. Did as much research as I could online and went to their retail store to see what additional "charges" or "conditions" would be added. Met with Stacy when we walked in. She was extremely knowledgeable, easy to communicate with, and professional. Everything was as presented, no hidden fees, no games. Since Spectrum is using Verizon's network, service and access has not changed. My wife and I left extremely pleased with our new LG phones and service...thank you Stacy! read more

Our service was ALWAYS down constantly had connection issues with it. My internet spent more time loading then working. I always knew when it rained that it meant no internet that was just part of the deal I guess they failed to mention. Half the time when there was an issue they cldnt tell me why or how to fix it. Just to "restart my modem". Believe it or not that wasn't always the issue. Going inside customer service was just short and rude as hell. I have worked in customer service my whole life and theirs? is non existent. They act more inconvenienced then anything at all. Like if you hate your job get a new one. read more

Today I had the displeasure of dealing with Brooke at the customer service center in Coeur d' Alene, as we had to return our equipment. Brooke was rude, curt, and condescending. I don't normally write bad reviews as I prefer positivity rather than negativity but the customer service, or lack there of, was so bad I feel it is merited. I have never been spoken to so rudely, I'm guessing because we cancelled service with them. Stay away from this company, go with dish, AT&T, digital, what ever you prefer, just not Spectrum. They will completely rip you off, the amount of money you pay in comparison to the channels you receive is not worth it. STAY AWAY!!! read more

If I could give Zero stars I would. Just terrible. Every nightmare scenario rolled into one company. I had them for 2 weeks before we figured out their services were worthless. There is no contract but they won't cancel service at the branch or take back equipment that doesn't work. Their installer couldn't make it work just the main page. Their collections will hound you and send you into phone cue hell. The branch refused to take back unopened equipment they shipped us that we did not ask to have. Can't get to a supervisor, call disconnections...Miserable! Nothing is resolved and the account balance keeps growing for service we don't have. STAY AWAY FROM THEM!! read more

I've been lied to, bullied by sales people, and harassed via email and phone ever since I cancelled my services with Spectrum. I was told I would not have a balance due when I cancelled, then got a surprise bill for another whole month! Then, a sales person by the name of Richard Heeke came to our door on a SUNDAY and signed us up for a promotional month and has equipment being sent to us after we REPEATEDLY told him No, we don't want it! Then, we called that same day and was told the shipment couldn't be stopped!?? That's ridiculous! Now, we have to wait for the equipment to arrive and have the hassle of returning it to avoid further charges. After all this, all you can do for me is reduce my bill to half, making me pay $37.50 after all this horrible treatment?? I will never go back to Spectrum, I will never recommend Spectrum to anyone, and I am going to let everyone know on Yelp, Google Reviews, and the BBB, and anywhere else I can that Spectrum does not care about their customers and will treat them like garbage. I will also be writing an editorial for the Spokesman Review and Coeur d'Alene Press about how I've been treated, I'm willing to bet I'm not the only one who's been swindled and harassed like this! If anyone else from Spectrum comes to our property, they will be trespassed off, and I will report them to the Sheriff's office. If Spectrum wants to win any customers back from TDS or Ziply, they are going about their business ALL WRONG! read more

The worst customer service I have ever encountered! I had a simple request for my Internet provider but after being on hold 1.5 hrs I decided to cancel. They did not try to stop my or apologize. After another hold after requesting to speak with a manager, I was told "none were available and to just drop your box off at the nearest store". Again, no apology or attempt to keep my service. As a customer service agent, this is totally unacceptable and I don't know how they stay in business!! DO NOT go Spectrum and if you are, GET OUT NOW!!! read more

Very slow internet connection. interruptions for facebook, not opening up or freezing. I tried to do a speed test and the function was delayed, then produced results for "download"=0 and for "upload"=11.8 I have had similar problems with Spectrum e-mail. I could not open attachments and slow deletions. The "help" option is not helpful. My topic problem and the responses did not match.Very long holds for phone for help that is not helpful. I am charged for internet and voice (?) 56.5 I discontinued TV because my total bill was $224.43 a month. maria T. read more

Pretty frustrated with Time Warner Cable. Getting the typical run around from a huge corp with horrible customer service. We are trying to make a switch in service and after 2 months, several calls and going directly into the office, no help. I wish this company could get their act together and allow an employee to help the customer read more