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    Integrated Autism Therapies

    5.0 (1 review)

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    3 years ago

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    Sandstone Millcreek

    Sandstone Millcreek

    2.7(19 reviews)
    6.4 mi

    I am impressed by the amazing level of care given to the residents at Woodland Park. The staff are…read moreexceptional, and care so much about the residents they serve. The building has been renovated to a more modern feel. The new administration in the building have changed the problems of the past. It's a great place for your loved ones!

    This is Day 3 of my mother's stay here, and the level of care has been pathetic and outrageous in…read morepretty much every way. When she pushes the call button, I have never seen a nurse answer within 20 minutes. More than once, she has almost had an accident in bed because her calls for help are ignored. When she had a migraine that wouldn't go away, she asked for a Coca-Cola. The nurse who answered her call said, "they're in the vending machine down the hall. They're 75 cents." And went on her way before my mother could explain that she had a broken femur, was in terrible pain, and most certainly couldn't walk down the hall. She is under strict doctor's orders not to eat meat because of an autoimmune disorder that could kill her. And yet, every single day, every single meal is primarily meat-based. No amount of informing the staff of her restrictions changes their actions toward her. It seems to me as if the staff here is so used to infirm, senile patients, they think they can ignore even legitimate requests and objections, and treat their patients as if they are subhuman. More than once, I have seen them ask her insulting questions and then dismiss her answers as if she hasn't spoken. If I could get this place shot down tomorrow and have her moved to another clinic, I wouldn't hesitate. I will update this review if conduct improves (or worsens, though it is honestly difficult to imagine what that would entail.

    UMR - Disc degeneration MRI

    UMR

    1.1(190 reviews)
    6.2 mi

    There have been several issues with these people. When they were sent the paperwork to reinstate my…read moreinsurance, they claimed that they did not get it. I started getting bills in the mail and services denied. They could not even resolve it right then; it took a week. I was told that I would receive a call back to let me know that it was resolved. I did not. I was sent an email telling me that it was reinstated. The date I was told it was going to be reinstated is not the date they reinstated to. The date I was told was documented on my papers but was not honored. Then they make you submit for reimbursement. I went to do that and they had my information wrong. I called to get it changed and they had to send me to someone else. Then that person could not do it either. Just simply changing a phone number. I could not log into the portal that they push for you to use due to the number being wrong. So, I could not submit my claim. Then they told me it would take a few days. What?! To change my number?! This is ridiculous. This was coming from a lady named 'IYA'; not sure if that was her real name. She then tells me that they will call me back and told me that they were going to call the old number. I was like, OMG, I am literally sitting here trying to change the number and you tell me you are going to have them call the old number?! Please make it make sense. I asked for a manager and got nothing but silence. Then I called back and got Lee, and he did the same thing. It's very frustrating when you have to repeat everything you say to every single person that answers the phone. Not to mention that most do not even speak English and can barely understand them. They get offended when you tell them you can't understand them. These people also need more training. When you tell them that they are providing horrible customer service, they pop back with, 'well this isn't customer service.' You are answering the phone, speaking to a customer. You are assisting them. That is customer service, regardless of what 'department' you are in. To tell a customer that is even worse customer service. You are there to assist the customer. IYA, LEE, and REG were all horrible. IYA was in the customer service department and LEE and REG are in the internet department. After being hung up on by IYA while waiting on a manager (which I never did get), I was then placed on a never-ending silent hold by LEE and REG. Finally, the last time I called the internet department, I got a lady by the name of NICOLE. I let her know what was going on, and then she put me on hold for a bit. She did not know what she was doing. Next thing I knew, the phone was ringing to someone, and someone else answered the phone by the name of BRIANNA. I calmly explained everything to her, and she listened. I apologized for being frustrated and ensured her that it was not her at all, and she was just getting the tail end of it. She got everything taken care of while I was on the phone when I was told it could not be done and that it would take days to be completed! Like seriously, this was a disaster. My phone calls started at 10:57 AM, and it was finally resolved at 12:13, taking away from my job as the business calls come to my cell phone. They only care about the money going into their pocket.

    God help you if your claim goes to this place. Deny, deny,…read moredeny is the only language they know. You will suffer more than you already are. Not like they give a shit about any of these reviews anyway since they clearly don't bother to read the claims that are submitted either. Horrible company. Horrible service. Horrible everything. Thanks for denying my needed back surgery that is causing crippling pain. My specialist recommendation and MRI of my completly degenerated disc aren't good enough, I suppose.

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    Integrated Autism Therapies - occupationaltherapy - Updated September 2026

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