Had a tech show up not approved by our property management company after another company had…read morealready come to take a look at our refrigerator and ordered a part that needed replaced. This tech tells us that something else is wrong and the whole fridge needs to be replaced. We told him that it needs to be run through the property management company first before that's approved and the tech said he'd call them. We talked with our property manager later that day and he never received a call. This morning I get a call from Small Town Appliance saying that they need to talk to us about getting a new fridge. I went back and forth with the guy on the phone saying that it's already been taken care of and we've got it figured out but he kept pushing saying that they're the company the property manager always goes with. This company seems shady and pushy and just looking to make a quick buck. If you're gonna go with them it might be best to get a second opinion before they try and sell you a brand new appliance.

I had Patrick come out and work on my oven. He was always extremely punctual and polite. He also…read morewalked me through what was wrong and why fixed were necessary as well as showing me the damaged parts and how it should look. I will be using them again in the future (really hope my stuff doesn't break but it makes me happy to know these folks are around)

These guys fixed our garage fridge a couple years ago, and it was a great experience. I was glad I…read morehave someone to call about my washing machine that is making noises. But this experience has been the opposite. Not with the technician, but the office. I was trying to ask for a price breakdown of the repair job and no one can give me a straight answer. One quote from the tech, that he didn't write down, so I called the office to get it on paper so we could make a decision about whether to fix the machine or get a new one. Got two different emails with lists of parts and prices, but they don't give a total repair cost. And when I add them up, the totals are different. I called the office for clarification and verbally got another different total from a guy who didn't seem to even know what I was asking. This obviously is confusing to me that all the repair estimates are different so I try to call to get clarification. I've probably called 5-6 times over a period of two weeks can can't get a straight answer from the people how pick up the phone, nor can I get a call back from the manager to explain the quotes. I really hope you don't have the same experience as we had. Very disappointed. I just want my washer fixed. Hoping to update this review if they actually call me back and fix the machine.

Answered phone, always a good sign. Told them my problem, they gave me a few answers. Made…read moreappointment, showed up on time, diagnosed potential problem, offered estimate. Simple things make me happy, people who work with integrity even better. Cameron and his brother are truly amazing in today's contractors environment. Highly recommended for all electrical work.

The scheduler or receptionist, Natalie, called and told me the technician will be late when my…read moreappointment window was between 5pm & 7pm. Rightfully so I had follow up questions, instead of just answering them, Natalie raises her voice to me multiple times. Then says "if you don't want to schedule then we can cancel it."

Nick came out to repair our furnace late in the afternoon. Confirmed what I thought was the…read moreproblem. Tested every connection and verified the problem. Gave me a quote for the part and service. Did not have the part rushed to the warehouse before they closed and installed the part. Installed part still not working right had to disassemble parts of the furnace to get to ta hidden sensor, replaced sensor and furnace has worked better than it has for years. I know it took alot longer and more parts to fix than Nick anticipated but there was no change in the price. Nick's the man.

The fridge had started running again after we unplugged it then plugged it in again the day before…read morehe got here. He ran diagnostics & checked the mothetboard which had been replaced a yr before. cleaned the grates of dust & said if it started to give us more trouble to call him back. He did a good job of explaining known issues with this brand & model it being only 4 yrs old. Ugj! He was prompt, courteous & very knowledgable. I'd recommend him highly.

Liz was fantastic about getting us scheduled quickly Our compressor died. We contacted another…read morecompany that wanted to charge us nearly $2000 of the repair. Called Ranals and Liz said it should be covered under warranty... She managed the warranty submission with LG and even got extra components to ensure the repair would be successful and last longer. The repair and installation was 1/2 the cost as there was still a lot of labor and welding, etc. but we were thrilled. They were professional, timely and so helpful.

Phone number is fixed, so my review has been updated. I did not get to work with this company due…read moreto the phone issue but the owner reached out and fixed the concern.

Tim was responsive and sensitive to my set of circumstances. I have a coin-op washer in a four-plex…read morethat had been repaired by another company three months earlier, but their repair did not hold, and the other company took 8 days to bring the washer back to functional. I called Tim, he made time for me in his schedule, and repaired the washer within an hour, to include a trip to the parts warehouse. Timeliness was critical as I have 4 families that use the washer and Tim really came through.

Reliable! Yes. Answered their phone. Note to other companies: Your Chat Bot is killing your…read morebusiness. Were able to send a tech in a reasonable amount of time during a holiday week. Taylor was ON TIME, pleasant, and very knowledgeable. Talked me through his assessment procedure on the old fridge. Sadly, the ultimate solution was to call time of death on the old beast. Reliable's Taylor will be my first call next time I have an appliance issue.

Will NEVER use them again. After $500 in repairs the refrigerator STILL did not work. I called…read morethem to discuss the situation and the owner did not even bother to give my complaint a consideration. Now mind you, my tenants didnt let me know until many months later that there was still an issue and that it had never worked after repairs. Of course I was not expecting it to be free because it had been many months afterwards, but asked for a discount since the problem had NEVER been resolved. The owner didnt even consider it. As a business owner myself, its very unwise not to work with a client. I will be sharing this in many posts. If you want to avoid being taken advantage of then AVOID these people.

I called them to see about my dryer. They had appt. time to 2 days later. Took my dryer apart…read more Found some problems. Then I decided to see how much a new dryer would cost. Very expensive . Getting the items that the dryer needed. Is more reasonable than a new dryer.

I recently had the misfortune of dealing with d3Aok appliance service. After 7 attempts to repair…read moremy KitchenAid refrigerator I called Appliance Service Co. Dan came out the next day and within 30 minutes found the problem. I highly recommend this company and will be using them in the future.

Reached out to KMH Appliance to remove (& reinstall) a cabinet mount wall oven and move a…read morerefrigerator as part of a kitchen cabinet resurfacing project. Trent contacted me almost immediately and quoted $275 for the effort. When Trent & his co-owner arrived to accomplish the removal of the first phase, they noted there was some confusion regarding the scope of the fridge relocation. We were requesting the fridge be moved out of the kitchen. Note : no updated estimate was provided at this time. KMH willingly moved the fridge to the foyer, however they noted the front right wheel was damaged. They verbally stated that because of the wheel damage they would not be liable for any associated damage. They did provided a ~$215 estimate to repair the wheel Three weeks later, KMH returned to reinstall the oven and move the fridge back to the kitchen. The oven install went smoothly, however during the fridge relocation they created two deep scratches (4 inch & 2 inch) in the red-oak hardwood. When the scratches were identified, they restated that as previously noted because of the wheel damage they were not liable for any damage. When the final bill was provided ($275), Trent noted they were not charging us the regular fridge moving fee ($250) because of the damage. They provided a recommendation for a Flooring Company, who we subsequently contact (they provided a $800 estimate [to include replacing three boards, staining, and sealing]). We additionally contacted Pryor Floors ($335 estimate to include sanding, staining and sealing the damaged red-oak boards). I contacted Trent regarding the repair estimates. He reiterated their position that they were not liable for any of the damages and they had already not charged us for the fridge moving ($250). We were disappointed that there was no offer or discussion regarding cost sharing on the repair costs above the $250 credit. Bottomline: They did satisfactorily accomplish the verbally-agreed to work. Our primary issue was there was never a written contract detailing the specific work and cost to be accomplished. Further the contract would have likely detailed their liability responsibility and eliminate any ambiguity regarding damages. Overall, we were disappointed in how KHM handled the damages. As such, we will unlikely use KMH again.

They showed up on time and provided quality work and great value. They repaired my subzero…read morerefrigerator and ASKO dishwasher.