I am really impressed with the AutoZone on Washington Street. The store is always organized and…read morespotless, which is saying something given how many parts they stock. The staff is approachable, knowledgeable, and genuinely helpful with car maintenance details and matching parts. Their app makes the experience even better--you can save your car info and instantly see compatible parts, prices, and availability. The inventory updates in real time for this store and others nearby, so if something isn't in stock here, it's easy to find where it is. The loyalty program is excellent too, and the prices are always fair. Cars can be a money pit sometimes, but this AutoZone makes it easy to feel confident you're getting honest advice and good value. Every visit feels efficient and friendly, and I've even met other car enthusiasts and small business owners there. It's one of those rare places that's consistently well run and a pleasure to visit. Highly recommend!

This is also part of me going around location after location, with no luck, because the numbers I…read morecalled were of the national appointment line. This place didn't even have mechanics on duty, but the appointment line setup a time for me to go in and not so good.

Always helpful great customer service. Thank for being there! Every time I ask them to put whatever…read moreI bought on my car they alway do it with a smile.

These guys are the bomb! I needed a fuse for my 1990 Yamaha Radian which I couldn't find anywhere…read more These guys were out but they gave me the name of a place that might have them in stock. If that place didn't they offered to order them and have them within a day. Turns out they were right and the other place did have them... What other business is readily willing to provide you with their competitor's info? A business that's honest, knows what their doing and is about satisfying their customers' needs. Despite not making a sale today they still gained a customer...

Last year I went to get my air conditioning checked. I dropped it off with an appt and I didn't…read morehear anything until the next day. They said they were still working on it. I called later the next day and they said they were still working on it. By the 3rd day I needed it back. I went in and they said they couldn't check because they didn't have the right equipment. Wasted 3 days to not even check. Because of that, the manager gave me a paper saying I could get a free oil change due to it. It's now today and I went to go in and get an oil change and the new manager said it couldn't be used because the old manager was giving it away. Waste of my time. Don't go there.

I have been loyal to this Pep Boys for work that's not done at my dealership for over three years…read morenow and I will say that's absolutely over. I have overlooked a few things that were suboptimal service wise but not this latest incident. I made an appointment for an inspection for 10am, received a confirmation the day before, and arrived a few minutes before 10am to drop off my car. Upon arrival I was informed that they were short staffed and could not accommodate my appointment, nor could they reschedule it until FOUR days later. There were three employees behind the desk and not one bothered to call me or email me to let me know they could no longer accept my appointment before I made the trip down there. Then they had the audacity to send me an automated email that I missed my appointment. Unbelievable. I booked a sitter to watch my baby to go to this appointment and the lack of common courtesy (and now wasted expense I incurred) is just totally unacceptable. I realize they don't make money on inspections but that doesn't allow you to deprioritize and screw over a customer. Beyond disappointing and I will absolutely NEVER go back. Avoid avoid avoid.

This is my neighborhood AutoZone, so I frequent here often. Today, I was in to pick up an online…read moreorder. Pick up was relatively quick. It seems like I came a bit too early for the order to be ready, but the staff that was helping me was able to find the stuff I ordered promptly. Sometimes, it's a bit of a wait here, since they seem understaffed at times. However, when you are able to be helped, they are knowledgeable and helpful. In the past, when I was starting to do my own oil changes, they helped me find the right tools, oil, and filter that matched my vehicle. I've also witnessed them help people diagnose and fix their vehicles in the parking lot itself.

Stopped in for new windshield wipers. Was helped immediately and they even installed the new wipers…read morefor me. Wonderful customer service!

Incredible service staff !! Would highly recommend taking your car here. Great value for what they…read moredid for my car !

Holy crap it's like they've never seen a car before. I ignored the bad reviews because they were…read moreopen later.. big big mistake. They removed our splash shield for no reason and didn't replace it. They didn't address the original problem of our wheel well. No idea what they're doing. Absolutely awful.

great service quickly had my part and very reasonable price. Friendly staff and extremely helpfulread more

I call and said they have it. On the phone sound like they…read morehave everything When I get there. They don't have it Waste my time.....

Fast service, quality service I would recommend them to anyone who is looking for a windshieldread more

Jacks auto glass is so reliable n fair priced n my opinion the office space my not be the most…read morepleasing because the Cats running around but fuck it they work fast n get you out the way back on the road