Came here today on whim knowing my oil change was way overdue!…read more I am so glad I came here today! I was immediately greeted by the Service writer, Zach who gave us cold water and sweet drink and candy to my daughter! Talk about service. I told Zach, exactly what I needed & I told him I had a coupon and he went out of his way and showed me another coupon that gave me a little further discount! So that is a win when it comes to customer service. They immediately went to change the oil in my car with efficiency! The manager, Travis did try to upsell me an air-filter for around $30 which I said "no thank you" to. I told him I could purchase and install that at a nearby store. They did not try to pressure me to buy, which I appreciate. I got the DuraMax full synthetic 0W20 oil which typically cost$99.00, with the usual $4.00 service charge, taxes, my discount coupon, plus a $3 donation to help kids! I ended up paying $90.15 We stayed in the car the whole time! Zach, Travis, Shaq & Brandon we're all friendly and efficient. I can tell in a competitive market... Fair pricing and over-the-top customer service is what wins! I could tell these guys were trying hard! From my first experience here, it was a win! I was in and out around 15 minutes! I hope to comeback again!

Perfect the last two times I've gone for an oil change here. Instant genuine hospitality and top…read morenotch quality service from the moment I arrive till the job is finished in 10 minutes or less. Discounts are logged into the system for ease of service to get a good price if you're a student, first responder, military, etc. Bottles of water are given to start off. Brandon and Kia are great listeners and they both work well with superb communication with the customer and among each other. Free windshield cleaning and fluid check included with oil change too! So blessed to find this spot for vehicle maintenance!

My son needed brakes badly. They were so nice and worked us in to their busy schedule. They were…read moreaccommodating, friendly and honest. They did an excellent job and treated us like we were family. The price was fair and they did a thorough job. We will use them for all future automotive work. They did the work as promised and reached out to us when they ran into an issue. Couldn't ask for a better service experience.

Trustworthy, honest, helpful, answered all my questions and willing to explain things to me, fairly…read morepriced. What more can I say? Timbrook will now be my go-to for the rest of my Lynchburg life! As a female who doesn't know cars, I'm always afraid of who might try to rip me off. No worries here. Female-owned and genuine care for the customers, as well as patient and helpful mechanics. Can recommend!!

Quality work and always professional, this is like my third review on different platforms. The shop…read moreis probably the best in town and I've been to alot of the top shops and dealerships over the yrs.

I reached out for a quote on installing pre-purchased tires and rotating others. They got me in…read morequickly and did good work, ahead of schedule for a good price.

Tires and auto repairs…read more What a pleasant bunch of people working here. Had the need to get some tires since I was riding on baldies and after finding Larry's online, I popped in to see what I could get for my ride. We arrived at a set of tires that would work for my car and we proceeded to get them all installed: balanced, mounted and I even had them do my alignment as it was off. While the guys in the shop were busy working, I spent a nice half hour chatting with Larry. Clean waiting room and fresh popcorn to munch while killing some time plus great prices, great service and super friendly folks - what more could you possibly ask for? Definitely will be back.

I had to go here because my car was making a strange noise, they took care of. It also ran a…read morediagnostic test and we're very reasonable. I will be going back for sure.

Amazing service and friendly staff. The staff offers a discount to First Responders and Health…read moreCare Professionals

The oil cap was left off my engine after the vehicle was serviced at the Valvoline Instant Oil…read moreChange on Timberlake Road in Lynchburg VA. Oil was lost over time and resulted in damage to my engine that was found and documented by my mechanic. My mechanic wrote up his report and indicated an engine replacement is needed due to the damage that was caused. I filed a claim with Valvoline Instant Oil change customer service and instead of sending a third party insurance adjuster they sent the manager of the Timberlake Road site, Ashley Jackman, who met with my mechanic and denied the claim in its entirety. When I went to the Timberlake Road site to get her write up and substantiation for the claim denial, Ashley Jackman, was very dismissive and stated that I can get her get her documentation from their customer service department and gave me the number to call on a document she gave me for valvoline. I immediately stepped out of the shop and called the number she gave me and spoke with the claim agent who said he needed to get authorization from Ashley Jackman. I was placed on hold while he called Ashley Jackman. When he came back on the line, he said they would not be giving me any documentation of the claim denial. This would be needed by my insurance. It is highly unethical and unusual for a company to send the manager of the site who was responsible for creating the reason for the claim to adjudicate a claim and not a third party independent insurance appraiser who does not have conflict of interest. When I called and asked the agent about escalation and need for documentation I was simply told they denied the claim and offered nothing else. Now I have a 2023 Ford F150 King Ranch with a damaged engine and I am in a rental that I am having to pay for as well. I ahev reached out to the Better Business Bureau and filed a complaint with them and will be hiring an attorney to take this to court if we cannot come to a mutual agreement to resolve. This was a massive mistake on their part and the way they handle errors is very unethical and shady and will be costing me in excess of 5000-6000 dollars. What a horrible experience and right here on the holidays to be hit with such a financial blow. I have no idea how someone with the attitude of Ashley Jackman could be in any type of management position and deal with the public. During phone calls, prior to claim denial, Ashley would ask me questions and would talk over me when I was answering.

Great service, knowledgeable techs. Guys who have a great amount of integrity. Went in there…read morethinking I needed all 6 tires replaced (work truck dually) they could have easily sold me the back ones I didn't need yet. Left with the front two replaced and still 20-30k miles of usage on the back. Highly recommend.

was charged for a 4 tire alignment in which the back didn't need anyways. went in for front end…read morealignment was told needed a 4 tire alignment and charge $88. was told by mechanic that he could do the front end alignment Bc of a part being damaged but did do the back (which didn't need it). so instead of telling me they couldn't do the 4 tire alignment but charged me anyway. I went to the manager Brian Adamczak asked for a refund and he told me to bring my car back on Thursday for him to lift it and see if the back tires was aligned. Again I need the front end alignment done but told it would need a 4 tire alignment in which the mechanic admitted that he (Jacob) only did the back couldn't do the front to Brian and Brian still wouldn't even give a refund without me returning the car to him for him to lift it to check back tires (again needed the front tires aligned) not the bac. the car shakes and bangs and drives worse then when taking into that shop. Was told by Brian that they would redo it but yet still only says the back tires and not the fron. why would I trust this shop to do anything to my car after they failed the first time to do a front end alignment. Most shops only do a 4 tire alignment so if this shop couldn't do that I should've been told that and not charged for a half job that was supposedly performed.

Absolutely the best! I researched, spoke with many engine mechanics, got quotes that were so high I…read morecould buy a hoopty. The work on my engine solved an issue with Jeep rocker arms and lifters ( a common issue) I am so pleased with price, service, professional attitude, yet so friendly and itemized invoice. I plan on returning. Thank you LYH & Joe

I started bringing our automobiles based solely upon the recommendation of a dear friend I highly…read morerespected & trusted. The owner and chief mechanic, Joe & his crew of mechanics are excellent at what they do. One thing that immediately stood out to me was they do everything with integrity, which is highly missing in the Automotive world, from sales to maintenance. The folks at LYH only recommend what the customer's automobile needs and not upsell you on unwanted services that Auto Repair places are notorious to do, especially manufacturer Dealerships. I have personally sent many local customers here because you get what you pay for! I have encouraged my son who has just started to drive to bring his vehicle here to get serviced and to trust their advise. Interesting LYH name comes from Joe's love for all things planes. He has an old plane sitting in the garage that he is hoping to fix up! I highly recommend this Auto repair shop for all your automotive needs!

Tire patch service. Tom and staff did excellent work and…read morewere very helpful. I will recommend them to friends and family.

Today 4/2/26 around 9:45. I was assulted by the clirk at the store because they hit and damaged my…read morebumper. A clirk there pinned me against the deak and his chest. Bumped his chest into mine, and shouted in my face that I was old. He scared me and I was fearful that he would hit me. Is that the way they are trained to treat customers ? Please Never Never go there.