I recently ordered a shoe bench for delivery. A pile of lumber arrived! They expect me to have a…read moretable saw, compound miter saw, drill press, nail gun, etc which is all needed to make the bench. None of the wood is even cut to size! On top of that, I ordered it to match the cabinets in my brand new house. The only thing I do not like in the house is the poor quality of the cabinets. They do not know how to finish end grain. It looks terrible. You have choices, choose wisely. Go anywhere else. Poor quality, poor customer service. Just a crappy experience.

Very knowledgeable in all facets of our kitchen countertop / sink / faucet upgrade. It was nice to…read morehave a "one stop shop" that could handle it all from templating, manufacturing, and installing of our countertop. We loved the added touch of having Tammy come to the templating to make sure we covered all bases.

What an amazing experience. We had quite the project to complete and had a hard time finding a…read morecontractor to take on the challenge. We are so very pleased we found VKB Homes! From the initial walk through to the final touch ups, this company did an outstanding job. Let me give you a quick overview of how easy it was to work with these contractors. First, the initial sales person, Michael, was incredibly knowledgeable and able to see the vision we had for the first floor. He took a good number of photos and then met with other project managers at their office. From here, we met with an amazing designer, Halley. She answered every question I had and promised me she would guide me along the way. I had some ideas, and everything I forgot, she gently guided to a solution. I was able to pick everything from the exact sink and faucet, to backsplash and flooring. The amazing communication continued throughout the project using an app called buildertrend. We knew when the contractors were arriving for each step of the process. We were also able to ask questions through the app and received quick responses. I did have a couple of change orders, and even those were handled seamlessly. My project has been done now for about three months, and every day I love seeing the finished project.

VKB did our living room remodel and did a fantastic job. Great job and great value. The designer…read morewas great to work with and all the crews were great. Highly recommend.

This place has terrible customer service.... manager matthew is the epitome for customer service…read more.. avoid going here. It will save you a headache and frustration!

BB&B takes bridal registries seriously. Like, has staff members dedicated to just this thing, who…read moreserve you drinks and prepare presentations of china. This was both very helpful and mildly annoying. The thing that wins this place 5 stars--that will keep me shopping there--is the outstanding service I received from their customer service hotline. I don't know where these people actually are. I picked the Appleton location because that is where we physically registered and I didn't have the option to select a "corporate" location. I will attempt to make the retelling of this story brief. My BFF purchased about half of the items on our BBB registry and had them shipped to our condo while we were in Mexico for our wedding/honeymoon. We arrived home to a huge box with our names on it in our lobby. Inside the box was a packing slip that indicated that several of our items were being shipped in a separate box. We waited. And waited. And no separate box arrived. As it turns out, the second box was stolen from the lobby of our building, and this was caught on security camera. I called BBB, and Jason instructed me to file a police report. I was told that if I faxed a copy of the report to him, he would see that the items were replaced. After much hassle and drama with the Chicago Police (another story entirely), this was finally done. A few days passed, and just as I was thinking that I would have to call and be, um, slightly less polite, my phone rang. It was Jason. They received the police report, reviewed it, and the items were being shipped. We had them by that weekend. Now, BBB was not at fault. They were not obligated to replace the items. Yes, the could perhaps have sent the package with a signature requirement. UPS could also have left the box somewhere other than the front door. And my building management could have made sure that the door was secure while the other tenants were moving out. But they did. It was so refreshing to have someone actually care and actually do what they said they would. 5 stars for Jason and BBB, all the way!

Rebath has some interesting policies requiring all house owners to be present no matter the…read morecircumstances or allowing any flexibility in this manner. They lost a potential sale before even moving forward with their "free" in home consultation.

I am so happy with my new re-bathed bath and shower. Adam showed up on time, was so thoughtful…read more And when I checked in with him he asked me what I wanted and went out of his way to make me happy. My bathroom is small and the walls uneven. He not only made it work but the walls look better than before. Great company. Good price. Excellent craftsmanship. I highly recommend them.

They do NOT have an A+ service. They pay to be on BBB and only get that score for purely responding…read moreto the reviews. We've previously consulted with Mad City about a Bathroom renovation. It was a poor experience in that the original representative was two hours late and the second person they sent out (who indicated he was a higher rank/position than the prior rep) was rude. The prices are also unnecessarily high and that's after they have talked down the price three times (gross sales gimmicks). BUT, I was interested in a Kitchen renovation and saw an ad for home buddy.com that suggested it would give me the average/going rate for renovations in my area. After plugging in my information, it misleadingly connected me with Mad City. They texted me and I responded with "stop" per the instructions if I was no longer interested. But Mad City proceeded to call me twice that night and 10 times the following day. I picked up and talked a representative THREE times. I told them the website that I put my info into did not mention it was connected with Mad City and had I known it would, I would not have inquired. I relayed the negative experience that I was not interested in their services and the first caller was respectful. The second caller seemed unaware that I had responded to the first caller and hung up on me after I told him. The third time, I very directly told the caller that I had told two other callers that I was not interested and to stop calling me. He talked over me the whole time, like that was supposed to make me change my mind and work with them. Don't let them bully you too.

They have very pushy sales people, and are very overpriced…read more The will, and have pressured the elderly (my mother) into signing extremely overpriced contract/s with lock in dates that they are not able to ever back out of. I advise everyone to stay far far away. Instead get a local reputable contractor at a much better price and quality.