The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

I would not recommend this company…read more I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish.

Clare and BJ were great to work with as we swapped out our basement carpet. They are both extremely…read morepassionate about carpet, giving us great recommendations for the space and for our animals. When we ran into an issue prepping the space, their quick turnaround time on our question was greatly appreciated. Our new carpet has completely transformed the space. Thanks both!

We had a very positive experience with Ambrose Carpets. Clare and BJ are great to work with and…read moremake the whole process easy. Clare helped us with selecting the perfect carpet for our house and we were able to get the install scheduled quickly. If you like working with highly knowledgeable, professional and kind people, then I would call Ambrose Carpets!

As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.

Alan from Capital Carpet was able to meet with me timely while I was in the city for my rental…read moreturnover. He was very knowledgeable about how the carpet should lay out. His quote was reasonable and he was able to give me a timely date for installation. Not pushy, just a nice guy. My son stated the installers did a nice job.

Couldn't have been happier with my experience. Had I known it would be done this well, this…read moreconveniently and at this price I would have done it months ago. Highly recommend Alan if you have some stairs that need some love.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

Very diligent and disabled into the customers need. While they did not win the bid at my rental I…read morewould definitely use them in a heartbeat at my primary home.

We purchased our home from the previous owners, who had these floors installed by Simply Floors…read moreabout five years ago. Unfortunately, they are already falling apart throughout the house. Whether it's due to poor installation, poor-quality materials, or both, the flooring has not held up as it should for such a significant investment. Given the amount the previous owners paid, this level of durability is extremely disappointing. We now have to replace the floors much sooner than anyone should reasonably expect. We will be using a company that stands behind its workmanship and products with a warranty and quality that extends well beyond five years. Based on the condition of these floors after only five years, I would not recommend Simply Floors. A few photos below but it's all over the main floor you can tell they were not installed properly as they are all popping up. And yes I know the warranty was not transferable I just wanted to post so others know the quality to expect before making such a large investment!

Athena and her crew did a great job restoring original wood floors in 3 bedrooms and the hall…read more Then, they installed new wood flooring in the entryway and did an incredible job matching the stain! They also installed LVP in the sunroom which totally transformed that room! I highly recommend them to my clients and fellow real estate agents!

KNOTS FLOORING SAVED MY FLOORS AND MY SANITY!!!…read more I can't put into words how amazing this company is and I wholeheartedly recommend them! In November 2025, I sought bids to have hard wood floors put in a bedroom I am converting into a pantry and to have my existing kitchen and entryway refinished so that everything would match and I would have ample time for the floors to cure before the pantry installation. Knots Flooring was one of the companies that came to bid the work but I ended up using another company and it was one of the biggest mistakes I've ever made in my life. After two other companies came out and totally botched three refinishing jobs, I had to swallow my pride and reach back out to Knots Flooring for help. Athena was so lovely and gracious when I reached out to her to apologize for not using them and when I admitted that I really messed up but I needed their help desperately. Regardless of my poor decision making, they didn't hesitate for one second to come to my rescue. My pantry installation was scheduled to start on February 10th and despite the short notice, Knots flooring put me on their schedule immediately so I could keep the timeline for my project while allowing ample time for the job to be done well and for the floors to cure. Not only were Athena and Danny amazing and reassuring, I can't say enough about what a phenomenal job Renato and Julio (Cesar) did with my floors and the care and respect they exhibited for my house by taping everything off, removing my baseboards that were messed up by the other companies, securing my house, the incredible clean-up afterward, and all the little things they did to make my floors look beautiful and exactly what I was hoping for. If you're thinking about getting floors installed or refinishing your floors, don't waste your time taking bids from other companies, hire Knots Flooring immediately!

Be wary of Carpet Exchange. We purchased flooring for our basement remodel and had it installed by…read moreCarpet Exchange's team of installers. The salesperson we worked with was very nice. The install team was polite, clean, and efficient. Here is where things went wrong. During the install, I noticed that the product used for the stairs requires two pieces and the colors didn't match. I pointed this out to the install team. They said this is relatively normal and showed me pictures of other installs that experienced the same issue. My first thoughts were, "Why wasn't I told about this by the salesperson?" and "I wouldn't have chosen this product if I had known." The install team explained that there is a way to use only one product for the stairs, but it requires some custom work. My wife and I loved the idea and immediately agreed to go that direction. The install team contacted our salesperson, and they started the process of getting approvals to complete the work. When we asked the salesperson if they knew about the color difference, they said they didn't know about it or they would have told us. I'm thinking, "Why wouldn't the install team and the product vendor communicate to the sales team that the colors don't match?" That's a pretty big process breakdown. After a week of waiting for confirmation that the custom work would be done, we were informed by the store manager that they needed to talk to the product vendor, get samples shipped, arrange compensation to Carpet Exchange for the cost of the custom work, etc., but it should all be done in 3 weeks. At this point, we had already waited a month--what's 3 more weeks, right? Except, it's been three weeks and work hasn't even begun. Why? Because Carpet Exchange requires that you pay in full before the product is installed. Since they received our payment 2 months ago, they have no incentive to complete this work with any sense of urgency. It doesn't matter to them that we can't use our basement now. The other trades that need to come in after the flooring is done (drywall, paint, millwork, cabinets, finishes, etc.) have now removed us from their scheduling because they got tired of us asking for another week, then another week, while Carpet Exchange holds us hostage. What should have been a 3-day installation has now been ongoing for two months with no end in sight. The communication from Carpet Exchange has been lackluster, often requiring us to track down the manager just to get another vague reassurance.

I was only trying to call and get information for a specific carpet they carry. After being passed…read morebetween three people, I was told to just look up the manufacture information on the internet, he was too busy. Left me on hold for 10 minutes before I finally hung up. Certainly won't give this place my business if they can't even take the time to talk with you. Will go to their competitor.

I am so glad I used Nip and Tuck. I had been noticing rising in areas of my carpet. After…read morestretching I believe an inch of excess carpet needed to be removed. My carpet now looks brand new. I am happy with the scheduling, process and knowledge and skill of Nip and Tuck. Highly recommended.

I want to start by just explaining this isn't a carpet company that installs large areas of carpet…read more They primarily focus on repairs and look to you to have the carpet on hand or they can also cut out carpet from another part of the house to use. For us, we wanted to change out the first few steps on our staircase that gotten really from our kids and also the wear from stepping on them a lot. They were a little bit too roughed up to get deep cleaned and seemed to need you be replaced altogether. Nip and Tuck can do this for $50 per step (we did 5 steps for $250 total) but you need to provide the carpet. I went to Home Depot to pick up carpet samples and ultimately made my best guess. We over compensated on the amount before and spent about $90 on carpet. They were able to schedule us quickly and got the job done. But it was a bit of a pain going back and forth with the scheduler to understand their service. Initially she had suggested to cut out a corner of one of our closets.

Buying carpet from Scot at Coventry when we built our home back in 2004 was a fantastic experience,…read moreand he has continued to be our go-to flooring expert ever since. We brought him back both last year and this year to update our flooring, and the service remains top-tier. Scot is an absolute pleasure to deal with and carries a truly high-quality product. He brings the showroom right to your home, making it remarkably easy to compare options in your own lighting. He has an incredible eye and is exceptionally talented at helping you match colors. Beyond his expertise, his pricing is very competitive, and the turnaround time from selection to installation is impressively fast. The installation crew is equally fabulous. This is the second time we've had Mario and his two sons, Eric and Fernando, install our flooring, and they are simply the best. They are meticulous with their work, treating your home and possessions with the utmost care. The carpet is laid down beautifully every single time, and they are just wonderful, pleasant people to have around your house. We cannot recommend Scot and the team at Coventry highly enough for anyone looking for quality flooring and flawless installation.

We decided on new carpet before moving into our new house. Juan and his team were incredible and…read morehighly professional. We love how everything turned out!