I am only giving them 2 stars because the plumber Joe is great. We had our water heater and…read moresoftener break during Covid. Only Joe was sent to do both jobs. He was at our house for approximately 8 hours each time. We were charged for every hour, because both jobs were 2 man jobs, and they charge you while they run for parts etc. We had a service contract and it was during Covid, but a few months later we used Robinson Plumbing and we were much happier. The plumber was great and so was their pricing.

My daughters pump went bad. They came out and the service person was nice. However thats not why…read moreI'm giving a one star rating. The one star rating is for the estimate they gave my daughter. Almost 2500.00 to change out a pump. I ended up doing the pump myself took only a 1 1/2 hours to R&R the pump. The pump its self was 250.00, now I understand there is a mark up on parts plus then you have labor. I believe they were going to take advantage of my daughter. According to the plumbers I deal with they said it was highway robbery. Call around first before making a choice. Im glad my daughter called me after they gave her the estimate and didnt let them repair it or replace it.

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

They are my go to company. I've used M&M 5 separate occasions at 3 different properties. 2 were…read moreplumbing and 3 were heating/a/c service. Very professional and responsive. Techs were great. Bill paying online. Good prices. I highly recommend them

Dedicated service at a good value (as plumbers go...;-)…read more Needed the kitchen sink faucet set replaced after some years of service. Moen provided a FULL warranty replacement set (Moen rocks!) and Dominic the M&M guy installed this handily for a reasonable charge. Some months later there was an internal issue with this part as well as a number of house plumbing issues that I figured to address at the same time. Brandon and his other brother Brandon set about these other issues but noted that the sink needed a specific Moen replacement part. Meanwhile, they tackled the house pressure regulator, which had been a real challenge for a prior plumber for some reason. Brandon measured the outside pressure and matched this up so our showers were still able to provide the same oomph. This was the root problem to our "water heater issue" - which included relief valve output due to surges. Unfortunately, we still had to buy/install a new overflow bladder. At my request, they also checked all the valves under the sinks and toilets for operation and leaks to see if they needed their packing adjusted or to be replaced. Note: After years of non-use, the typical valve used has packing that can dry and pull back leading to a leak. You can simply tighten up the screw on the front to tighten the packing. If you do replace this valve - go to a better quality ball valve design choice. We also had a significant leak in one of the exterior hose valves - had these replaced with the newer long-valve design that places the shut-off point internal to the house rather than right at the handle. We had them switch out the other one to this, as this will reduce the chance of cracked pipes (and possibly a very soggy cellar) from freezing. Dominic returned and facilitated communications with Moen and eventually did a re-installation. Moen provided an assembly and eventually express shipped a WHOLE NEW faucet set to get this problem solved. M&M was kind enough to significantly discount the charges on the faucet troubleshooting and re-replacement.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

My fiance and I were a loyal customers for 7 years, always paid the bill in full and promptly. Last…read moreyear when I had a kerosene delivery scheduled the woman I spoke to on the phone was rude and made it seem like it was a real burden for them to have to come out and deliver the product that they sell. On the bill they left for me they had written a snide remark that it was almost spring and that I shouldn't need kerosene to heat my home at this point. I brushed it off and this year called them again to order kerosene. It was nothing but attitude on the phone, again as if it were a real hassle for them to come out and deliver the product they sell. I don't know what happened to this company, it was recommended to me by a family member and they used to be great, very polite, great service. Not anymore, I would not recommend them, I think they got too big for their britches and it all went to their head. Apparently it is too much hassle for them anymore to come and pump $800 worth of fuel into my tank, and you know what that's okay. I just called and told them to cancel my order and I am never ordering from them again. I found another great company that is family owned, we're very polite to me over the phone and are happy to have the business. If anyone has a similar experience, try Reichenbach Oil Co. They are great.