Sliced my finger open at work. All 3 ladies I met today were very nice and took care of it pretty…read morequick so I could get back to work.

I have been here a few times. Never had any problem here. Staff is very courteous…read more Always a clean facility. On problem I've had is with billing. They may bill you again after several months.

They messed up the claim and will correct it. They are telling me to pay it or they are submitting…read moreit to credit. The managing of this clinic is ridiculous.

I would first like to note that the majority of 1 star reviews are from people who have only done 1…read moreor 2 Yelps. Competitor or friend of a disgruntled or fired employee would be my first thought. My multiple experiences here, with my elderly mother, have been exceptional. Dr O and all the staff have a been highly efficient and kind. Brief waits, online check-in and most importantly an in depth exam and consultation by an exemplary doctor. Regarding people's insurance hassles, I think that happens with all facilities and all insurance companies, generally speaking. Not really a bad medical issue. More, insurance company standard hassle and errors. My review is legitimate, Dr O is greatness. I wouldn't take my mom anywhere else. Highly recommend this urgent care!

I had such a great experience at this place! I was able to check in online at home, and it asked me…read morehow far away I live so that the system could notify me when it was time to head in. I like the set up of having a triage-type room where you're called in for vitals, then transferred along to another room to wait for the doctor. Will definitely be back!

I absolutely love that you are able to check in online, see their wait time, and know where in line…read moreyou are. They tell you when to come in and even let you fill out the information online so you have minimal things to do once you get there. The front desk workers are very nice and helpful and so is the nurse who takes your vitals. The doctor is knowledgeable and thorough. They took good care of me in my visit after a car accident and made sure to provide me with all information that I needed to help my injuries moving forward. I will come here again if I ever need urgent care!

If I could give zero stars, I absolutely would…read more We moved to the area after buying a home and had to leave our amazing network of care. We were really hoping, after reading these reviews, that we were in good hands. We were absolutely wrong. My ex-husband lives locally, and we initially had an issue where they almost linked his household with ours, and legally, I have sole custody and another child that has no ties to him or his house in any legal or personal manner. This created a massive concern initially. Let's move to our initial visit. The visit itself was questionable. I have two daughters and I am not the average woman that you would see in this small town. I have tattoos, and I am not as clean-cut as the rest. I have a stable job, a home, and a loving family. It was immediately apparent that I was being heavily judged. From the front desk, to the physician herself. She questioned every time frame possible, even ones when I was a single mother working two jobs and couldn't afford consistent care. I have been judged plenty in my life by people just like her, many times, and I know exactly what that looks like. I can handle it just fine. It was when it was pushed towards my oldest daughter that it became a major concern when it was revealed that she was not heterosexual. I had a goal of getting my youngest her labs done, as she had some struggles with insulin resistance in the past and had begun getting lightheaded and dizzy after eating, and I was becoming concerned that something was progressing negatively in that realm. I then requested labs for both girls, and she said that they couldn't be done at the visit and they'd need to be scheduled. She continued questioning. I explained her prenatal development, where she had 4 holes in her heart, extra blood vessels, etc, and had been cleared by a cardiologist 4 years prior, and that her murmur was undetected. She heard the murmur again, and it was not hard to detect this time. Lab appointment. The nurses were seemingly inexperienced with administering lab work and my oldest daughter has medical trauma from having fingers severed and surgically placed back on when she was younger. She can get emotional and cry, and needs me to hold her hand and comfort her. They were very insensitive about this because she is 17. They did not do much to create a comforting experience. The clinician did not have updated notes. It seems the physician was not listening to why I was requesting the labs in the first place because I had to request them with the clinician again, specifically, which then stated that it wasn't even mentioned to her or notated. I have two teenage daughters. One had insulin resistance and a preexisting heart condition, with seemingly worsening symptoms when eating. I requested labs to check A1C, etc. That was the entire reason for labs. My other daughter, I wanted general lab work and an annual STD. When these results came back, and her A1C was in a healthy range, the clinician brought up the cardiologist over the phone and stated that she needs to see her cardiologist again, even if she had been cleared a few years ago. The office called me multiple times throughout the day, asking the same questions the last person who called asked regarding the need for a doctor referral, as if they were not communicating or notating my account. Then they called a last time, stating that they needed me to come in for another appointment because there were no notes regarding her pre-existing heart condition or cardiologist, and that it needed to be a discussion. Mind you, in that initial appointment, I submitted the most recent echo records. The physician was not going to request labs initially and it was per my request that these were even performed. I self-paid for her initial appointment not even 2 weeks prior, then insurance with our lab appointment which I specifically requested for the check to ensure my daughter was ok, and I mentioned all of these things prior, but they were centered on wanting this appointment, and I am sure the money that comes with that. When I asked why more thorough notes of my requests and what was discussed were not documented, the woman on the phone did not have an answer and just said that they just needed to have her in another appointment. I will already have to pay for a specialist appointment as well, and should not have to pay for something that could, and should, have been in the notes of that first appointment to avoid this as an issue. They have absolute and total bias for the families or people they want to, and no compassion for the others. I requested all records and will be reviewing all avenues with my experience. My daughters deserve the best, most compassionate, and attentive care WITHOUT judgment.

We have been going here from the beginning. Never really had an issue until like 2019. I brought my…read moredaughter in because she had a stomach ache and a sore throat. She gets strep a lot and I always know when her throat and tummy hurts, strep has made an appearance. They wanted to test for flu and mono and I declined because it was strep. They asked if I was a doctor. I'm not, but I've been a mom for two decades and I know my children. Recently we had an issue with one of our kids and needed a referral for children's. They refused. They said he hadn't had a well check since 2024, this was 12/23/25 so not like it's been years. They all refused due to the fact that hadn't treated him for the issue. You don't typically go to a pediatrician for mental health, but it's been noted in his files for years. We have a free insurance from my husband's work and they don't pay preventative. I told them when I checked in we would need to pay out of pocket. The lady at the front desk was super condescending and told me " all insurance pays for well visits". Later she came into the room and closed the door and told me I would have to pay before we left. Ummmm, pretty sure I attempted to do that before we were taken to a room. It's changed, my understanding was Byington became a doctor after being a nurse and wasn't happy with how her patients were being treated. Well, you aren't being treated well in her care. Glad to see the NP has left, best wishes to her. If a doctor doesn't care about the well being of a patient, it's a money grab. She would send us to children's for any minor thing, but refused a referral when it was a dire situation. I would find a doctor who actually cares about your child being alive.

Dr. Pino diagnosed my earache with professionalism and speed. His bedside manner was excellent. I…read morerecommend UT Urgent Care in Canton. JD

The girl at front desk acts like she would rather be anywhere else than being at her job. Had to…read morewait 2 hours to see someone then Ms Babbit did nothing but give me $52 worth of medicine that has done nothing and I ask her for antibiotic and steroid shot. She refused both. Thanks for ruining my Christmas.

Terrible experience, very unprofessional and rude. I went there for a drug screen for employment…read moreand upon walking in no one spoke. So I continued on to sign in with the machine then finally someone said ooh who doesn't want to stay on the chair? One of the them heard my bag drop .. I was pushing a baby stroller with my 5 month old and then I finished checking in. In the middle of me checking in I had a question about which drug test to select from the check in screen. Two ladies were seated behind the desk and looked at me like I was stupid for asking a question. Then one of them finally answered and told me to pick anyone. The way she responded and the look on her face made is seem as if I was not welcomed in there. I continued to ignore the rude and unwillingness to help me as well as the snickering and laughing and continue to try to log in. Then right after checking in the other lady now proceeded to tell me are you here for an employment drug screen? I said yes just like I mentioned earlier but I guess they were not listening. Then she told me according to federal law I cannot have a minor here.. I said this is an infant child and she is in a car seat and I have no one to watch her. I am a disabled veteran who lives alone so I don't have daycare or help from anyone. The lady didn't care and said no I could not do it. So I left. I was so hurt that no one in this office took time to be empathize with me or even want to help. Right of the back I got a sense of racial discrimination with the attitude displayed towards me and the comments they were whispering about in the office but I ignored it because I have learned to ignore ignorance. This was a horrible experience and I don't wish this on my worst enemy. These ladies need to learn to treat every one with respect and also the way they would want to be treated. I do not recommend this place especially if you are someone of color. You will be treated poorly right from the door!

I've been here several times and the staff are fast and friendly. Very helpful and seem to care…read moreabout their work.

My family just had their last visit to this office. We've been taking our 3 kids for years, but…read moreafter today, we're done. This place couldn't care less about their patients. They're only in it for the money and will make every attempt to charge you as much as possible. On top of that, the wait times are atrocious, and we're tired of spending nearly 2 hours there every time we go. I thought we were done when a nurse couldn't get a blood draw on my toddler and had her crying and begging to stop, but we gave them another chance. Shame on us. 2 stars because it was nice years ago.

Very disappointed. First, Melissa, Dr. Pasceo's nurse, wouldn't call me back for weeks. When I…read morefinally got ahold of someone else, she was rude and condescending, telling me that I couldn't, under any circumstances, not have a wellness visit. When I asked about having additional time with the doctor to discuss concerns, I was told that it would more than double the price because they would charge for a wellness and office visit. When I asked why she needed a wellness visit since she's up to date on her shots, I just kept repeatedly being told it's policy. I called back and asked a few more questions later, and the woman who answered got snippy again, and repeatedly told me that my mother should just call. I am 23 years old. I scheduled the appointment. If they have no problem with me asking questions about a wellness visit, sharing shot record information, telling me her patient status (which was wrong in their system, which if I hadn't corrected, would have cost almost an additional $30 for her visit), etc, then why not answer why she has to have a well check? The office manager, Amie Ramirez, is no better. I was told that never, under any circumstances whatsoever, will a doctor talk to a patient or patient guardian outside of an office visit. Why have a doctor that, if there's an emergency and I call, won't speak to me or anyone else? When I said that the nurse, Melissa, hadn't called me back in WEEKS, she started defending her, and said I had to send call logs before even starting to file the complaint because, and I quote, "She's been Dr. Pasceo's nurse for over 20 years and there's never been a problem". I got a phone call from the office as I was on the phone with the office manager, but haven't until today when I've been leaving voicemails since the 6th? It's the 29th. When I originally called to schedule the appointment, the lady who answered the phone told me that they had several open appointments since they haven't been seeing as many patients because parents are worried about bringing their kids in due to COVID, but I now I wonder if it's because of COVID, or because of how poorly they treat their patients. All of this is a shame, because Dr. Pasceo was very nice when we went in before, but the rest of the staff ruins the office, so I wouldn't recommend it to anyone.

Check in was easy. The receptionist was very friendly and helpful. The nurse was professional and…read morekind. The doctor was friendly, helpful, explained the procedure, and really cared.

Becca is great! they're all very nice! made my experience getting blood work done for the first…read moretime easy.