I was with my sister at the Walgreens in downtown Naperville (store #3405), and the experience was…read moreabsolutely unacceptable. She went in to grab some detergent on sale, and as soon as we got to the register, the cashier--Mahendra, an older Indian man--called his manager over, claiming he needed approval for the purchase. He then said, "you people come in and buy all the detergent on sale to resell it." My sister immediately confronted him, asking, "Who is 'you people'?" He then claimed she wasn't buying the detergent for her home. How does he think he knows what someone's purchasing it for? She had 4 Tide, 4 Gain, and 4 fabric softeners because they were 4/$10--perfectly within the sale limits. When the manager arrived, even she seemed taken aback by his comments. She ended up ringing us up herself because she clearly didn't agree with what he said. If this hadn't been the third Walgreens we'd visited (since the others were sold out), we would've left everything right there. It's outrageous for our money to go to a store where we're treated like this. As soon as we left, my sister called corporate to file a complaint against Mahendra. This kind of racial profiling and disrespect cannot be tolerated.

My normal Walgreens is the one at Columbia and Ogden, but I had to come here because a prescription…read morewas not available at that location and they could not transfer it between buildings. I had a few questions come up regarding this situation and had to speak to the long-time pharmacist at the Main Street location. This completely reminded me why I stopped using this store years ago, even though it was more conveniently located: he was rude, snappy and just walked away at the end of the transaction with no closure. What awful customer service. Look, it already sucks to be sick. Having to deal with unempathetic staff makes it worse. Pharmacists, take note.

Awful inconsiderate and thoughtless customer service. Called about 2 very necessary prescriptions…read moreand spent 1 hour and 47 minutes on hold. I was then told I have to wait and pick them up only after their dinner break at 7:15. Unbelievable!

Pharmacy does not answer phone at this location. Said one person was ahead of me, on phone, yet,…read more30 mins later, no one answered. Called a different day, same result. Picked up prescription for 30 day supply. Got home and 20 were distributed. All other pharmacies give actual sealed manufacturer container. Not this location...to miscount by 10 is ridiculous, then no one answers phone to resolve.

6/26/26 at 9:50pm. I pulled up to the drive thru in plenty of time before they closed at 10pm. They…read morehad the dark sun shield pulled down and drive thru lights turned off to look like they were closed. Drive thru Indian man told me they were closed and I had to go inside. I said why, I'm here now. If I parked and went inside it would be 10pm and conveniently the pharmacy would be closed. That was his whole plan. He reluctantly gave me my 1 prescription. Closing at 10pm means 10pm, not 9:50pm. Receipt time said 9:55pm. 3 months ago I went inside at 9:50pm and they literally slammed the window shield down in my face after I waited 10 minutes behind one lady getting her prescriptions. They were more concerned with helping the 3 cars in the drive thru. All I had was 1 prescription to pick up. It would only take 1 minute. They ignored me that I had been waiting 10 minutes while they were still open. All the large black lady at the counter wanted to do was punch out and leave. Always horrible unacceptable customer service at this Walgreens on Raymond in Naperville IL.

Worst Walgreens pharmacy!!! Never have the prescriptions. They don't take the people inside at all…read more They work on the line outside and not the people inside. They took care of 12 customers outside and one inside. So the 12 lazy people outside are more important than 3 people inside. Poor poor customer service. I need to transfer my meds elsewhere.

Don't use their Pharmacy, it's never open!!! Your…read moremedicine is important, yet they can't dispense it without a Pharmacist being there AND the Pharmacist IS NEVER THERE! Literally drove up three times in the last month and the pharmacy was closed because the Pharmacist was not there!! I am using the Pharmacy at Jewel Osco and surprise, their prices are better!

This Walgreens sold us a $250 Amazon gift card that was already redeemed & had part of the claim…read morecode defaced. There was no way to see that before purchasing as it was still in the cardboard sleeve. Walgreens refused to make it right, so they took our $250 and gave us nothing. Do not shop here, and definitely don't buy gift cards from this store. Horrible treatment!

Good customer service, and they had what I needed (OTC meds for my toddlers)…read more I will patronize them instead of their competitor across the street.

Customer service is absolutely the worst! The employees decided to give my kids a fruit flavored…read moremedicine without asking. The won't drink that flavor so I asked for bubble gun. They up charged me to add the correct flavor. When I asked for their names they refused to give them. Telling me it was none of my business

Good experience with putting together my online orders for delivery. Most of these are done and…read moredelivered within or under the promised times, even on inclement days. I haven't been inside the store yet but will soon. They're a 24 hour store, pharmacy included. I appreciate good customer service and the staff at this location always comes through for me.

Terrible service and management could not give a rip…read more Verbally submitted a complaint to the manager who said he could do nothing and to call corporate. I called corporate left a detailed explanation of the complaint and surprise surprise I never received a call or email back. Store management must get there and lack of caring for their customers from corporate

I've always avoided this store and easily pass it up for another. The building is extremely old and…read moreby far one of Walgreens ugliest concepts. Floors are old square tile and the bathrooms in the store should be condemned . My problem is with the pharmacy, and how pharmacist feel they can make new laws. I called for a specific medication, I was lied to. Was told there is no way to check to See if another store has it LIE! Why lie if I know stores can check another store's inventory. When Confronted about the lie, she said she didn't want to orDer it, even if she did have it , it's reserved for another "patient." Pharmacist are a dime a dozen, and soon none of you will have decent jobs. Unless you are one of the few that can compound, Bye. Ugly store Deceitful staff Unprofessional Excessive hold time

Love that Walgreens is so close by almost in every corner like 7-11. It's so convenient to pick up…read moremake up, drinks, prescriptions, and more, all in one spot. Clean, near by, and friendly staff. My kids fav here are the Samurai nuts which are Japanese coated peanuts.

Customer service is horrid. I came in for detergent and stepped up to the counter where there was…read morean employee who looked at me but just ignored me. I waited for an acknowledgment or a simple greeting and nothing. Until another worker said they'll take me in another register. Ridiculous. At this point Walgreens should invest in self checkout lines and cut employees who drag down their customer service scores.

I am giving this Walgreens 5 stars because of Trace. I called, an actual a phone call, and Trace…read moreanswered. I needed a specific item and she was able to get it for me. Back story, I used DoorDash to pick up the item. They could not find it... I called the store, while the shopper was shopping. Trace found the item, that the shopper could not, and brought it to the register. Thank you so much for your help and kindness, Trace.

Like a kid in a candy store, this shop is filled with delightful smelling soaps, scrubs and candles…read moremade locally. All "kidding" aside, stop in and you'll want absolutely everything in the shop. I mean all of it...even sweet Megi--the queen bee who taught me a thing or two about beeswax candles. Did you know that burning 100% pure beeswax candles can purify the air quality and allergens in your house? Though I was in the store yesterday, I couldn't get myself to write a review until I had the chance to try some of the beyond amazing soap samples I received from Megi. I smell so good, and my skin feels pure and soft. I now understand the value of using quality products. Their specialty handmade soap is a goat milk and honey soap. Not only is the bar they make so pretty and artistic to look at, it smells so good you'll want to eat it. Their products are small batch, and I think Megi told me some of the soaps take six weeks to cure, but don't quote me on that. They also carry Savon De Marseille soap from France. Apparently you won't find this soap anywhere in the area. If you've passed by this shop a million times and always wanted to stop in, just do it. There is parking out front or across the street, and after you pick up some soap you can head up the street for a cup of coffee at Arriva Dolce. It's totally worth it. Whether you need a gift or want a personal scrub soap for yourself, you can find it here. Note: Ralph E reminded me that I was stuck on review number 666, so it was very important that I write this immediately ;-)

Sarah from this company has been absolutely fantastic to deal with. I received an item that didn't…read morework for me. She went over the top to be sure I got what I needed. Their products are SO fantastic, but the customer service is above and beyond great!! Thanks girl! Mary Budler Arlington Heights , IL

I was in this Walgreens 2 nights ago. I got to the cash register and there was no barrier like…read moreplexiglass at the cash register counter to protect the cashier. Nor was there any demarcation on the floor to show people to stand back 6 feet and no hand sanitizer. Seriously, look at how many people come to the register! And the cashier has to handle dirty money as well. Care for the cashiers! Even Jewel put up plexiglass, but they didn't make it long enough to go over the card machine.

This is one of the worst Walgreens pharmacies we've experienced. Time and time again, we are told…read moreprescriptions are ready via the app or by phone and when we arrive to pick them up, they're not ready. And we wait. Most recently, we had the prescription sent to this Walgreens pharmacy first thing in the morning and we're told it would be ready in the afternoon. Afternoon comes and it is not ready. We're then told it will be ready by the end of the day. End of the day comes (9:00pm-ish) and it is not ready. I then call the next morning and the pharmacist says something is up with their system and that he'll knock out the prescription (eye drops) himself and it will be ready in 5 minutes. Arrive at the pharmacy 30 minutes later and it's not ready. It's almost comical at this point how terrible this location is. Embarrassing.