WOW!!! What Just Happened??
I just received a certified letter from Intercoastal Medical Group on Cattlemen, accusing me of several tense interactions with the office staff and asking me to find services elsewhere.
Let me be clear here, I have NEVER had any tense or any other adverse interactions with any medical staff at IMG. They have not been rude to me, nor have I ever been rude to them. I have been a patient there for 2.5 years, I have seen the doctor 2-3 times for med checks and a physical. I am on a medication that necessitates me coming to the office once a month to pick up a rx (no, it's not an opioid). I go to the window, they ask me my name, give me my rx and I leave. NEVER, have I felt any tension or ill-feelings.
So, naturally, I call the office to ask if there has been a mistake, they assure me, it's not a mistake, it is indeed me they are referring to. I tell them, there has never been any problem, she assures me there have been.
I am a healthy, middle age woman who also works in healthcare and am very familiar with the emotions surrounding healthcare. I can assure you, there has NEVER been any tense interactions with the office staff and myself.
I have wracked my brain to figure out what they are talking about that prompted this letter. I can only come up with they are sick of handing out monthly prescriptions and are accusing people of causing tense moments with the office staff, thereby, asking them to seek care elsewhere. If this is the case, wouldn't it have been better to just tell me you will no longer take care of this need? Very disappointed in this medical group and will never recommend them to anyone. read more