Unpleasant & unprofessional experience over a 4-month, $100K+ job. The *crew* (the guys actually doing the work) did a decent job overall, which is the only reason I'm rating 2 stars, but the rest of our time working with Patty and Andie was nothing but awful stress and I would strongly suggest that you hire someone else. They rolled out the red carpet to charm us and get us under contract, and then were treated as last priority. We did everything we could think of to improve communication with them, but they just didn't seem to care about anything other than getting the job done as quickly and cheaply as possible so that they could get paid. Patty and Andie flat-out lied to us many times over the course of our project. The first and biggest lie from Patty was that she would be on the job site every day to make sure things were going along well and make sure our questions were answered. She's repeated this lie in social media videos. After we got under contract, she immediately went on a month-long vacation w/out telling us, leaving us confused as the crew started demolition on our property. When she got back, she showed up at best twice a month to film instagram selfies. Andie said she would be at the site every other day, which was laughable. It's not clear to me what was keeping them so busy, but clearly we were not a priority. There was zero attention to detail. They mis-measured constantly. Ordered too many materials and charged us for their mistake. Then they ordered too little material for our deck which caused weeks of delays, and an inconsistent color in the planks. They constantly would put things into the ground in the wrong location and I'd have to go ask them to move it. They threw away an entire cord of firewood that I had planned to burn, and it was like pulling teeth just getting them to just apologize for it. We went out of our way to be understanding and easy to work with, and that respect was never returned. The crew left trash everywhere on our property throughout the project. They damaged our stucco and never repaired it (even after I called them out on it). And when the project was complete, not only was there trash all over our property, but Patty just texted us with "... we are done with your project. Let me know if you have any questions." That was followed by a text asking for the last payment. Not a single "thank you". Not a single "nice working with you". Not a single "are you happy with everything?". Landscaping can be very expensive and stressful. Do yourself a favor and spend your hard-earned money with someone that will treat you and your project with the respect that it deserves. read more

Interior & Exterior Environment Designs - last texts from Patty. how professional and courteous! - Landscaping Near Me - San Marcos, California

Many years ago I laughed and laughed at a comic strip in the newspaper (remember newspapers?) in which a character showed off her new wristwatch to her friends. "It's an Albert Einstein watch. Not only does it tell you what time it is, it tells you why." I'm going to tell you how great IEED is, and then I'm going to tell you why. But I'm no Einstein. I'm just a very satisfied customer. We bought a house in Carlsbad. We didn't care for the landscaping. So we looked around for a company that could work with us to re-landscape our new home. My wife found IEED, and they came over to talk to us. By the time our initial interview was done, we had decided we wanted them to do the job. They gave us an estimate and a proposal. We loved it. We signed the contract and they did the work. We are very happy. It was a huge job. We wanted old vegetation taken out and new installed. We wanted people to be able to see the house from the street, and we didn't want a thicket of overgrown greenery blocking views in either direction. In IEED's proposal, they pointed out that one of the reasons the existing landscape was that way was that everything was too sloping, too slanted. They proposed to terrace the property, so that it was a series of flat spaces held up by retaining walls, with stairsteps joining them. We would never have thought of this, but it's done now and we love it. The people are great, and design is great, and we are really looking forward to just being in it. OK, why are they great? Because the owner/ringleader/boss, Patricia, has it all in one brain. She's an artist, a visionary, a project manager, a team leader, and a source of endless positive energy. And she buys donuts for her hard-working crew. Her young sidekick/assistant, Andrea, shows signs of being every bit as good. There's no need for the design department to have meetings with the construction department because it's all the same person. The construction manager doesn't have to say to the designer "I don't think that will be possible" because the construction manager *is* the designer. Lots of designers try to manage construction, and lots of construction managers try to design. Patricia Jones of IEED actually succeeds. Brilliantly. Half a dozen times while I was watching the crew do the work, I thought "Wow! These people are so skilled, so talented!". It's not just the boss that's great--it's the whole company. I feel a certain obligation to say something that's not effusively positive, so I'll say that I find the name of the company to be so long and preposterous I can't bring myself to say it out loud. read more

Absolutely amazing! I can't say enough wonderful things about Patty and her team. We knew we wanted to replace our deck and add an outdoor kitchen and hot tub, but we weren't exactly sure how everything was going to fit and flow. After our consultation with Patty, her team provided us with renderings that brought the whole design to life. Each step of the way, she consulted with us if issues came up or minor changes needed to be made, but communication was great. Patty also provided great help in picking out the dining table, chandeliers, pillows, etc so that everything came together beautifully. We highly recommend their services if you want to transform your backyard space! read more

Interior & Exterior Environment Designs - outdoor dining area - Landscaping Near Me - San Marcos, California

Patty and Andie and the crew were amazing in making our backyard a beautiful oasis. They had great vision and worked with us on our budget. We are outside right now enjoying a beautiful day in our new space. They built a wonderful outdoor kitchen with an island, an outdoor fireplace, arbor, and tiled patio space. We increased our outdoor space 3x. It is truly a modern Mediterranean oasis. Don't hesitate and hire IEED. read more

Patti and her crew were fantastic. Completed their work quickly and left my yard and patio clean. Highly Recommend!

Patti, Andie and the whole crew of hard working gentlemen who revamped my 1980's back yard were just great! A redwood pergola, flagstone patio, handsome rock waterfall, 23 redwood steps leading up to a sunset viewing platform... What more can I say? Ah, yes they installed lights. Let's just say I am very happy with my new back yard! read more

We could not have hired a better landscaping company. Patty and her crew work tirelessly from the planning stages to the final gorgeous project. Our yard is breathtaking! Her employees are hardworking, professional, and showed up ON-TIME each working day! Patty's design knowledge and skill is remarkable. Thank you IEED for everything!! read more

I cannot say enough amazing things about working with this company. Not only are they professional and detail-oriented but they make sure to give you realistic timelines about when each step of the project will be complete. We had a completely unfinished backyard at our brand new build and Patty helped us turn it into the suburban oasis we always dreamed of. Communication was always seamless and we are so incredible happy with the finished product! Thanks for helping make our backyard dreams come true!!! read more

Patty is an excellent choice for your interior plant needs. What I really like is that she guarantees all her inside plants and they are beautiful. I love the plants in my home and my office. read more

We just completed a large project redoing our front, back, and side yards including our driveway, and we couldn't be more thrilled with the work that Patty and her team completed. From the initial meeting, Patty was quick to grasp our style and vision and immediately started making suggestions and pulling up pictures of concepts that were on point. She then worked with our budget and made sure that we wouldn't be disappointed with anything. She was responsive and thought through every single detail. Her team was amazing-showed up to work hard every day, were friendly and accommodating and executed flawlessly. We are in love with our new exterior space and have gotten so many compliments already. You will not be disappointed with IEED! read more

If you need to upgrade your landscape, build it from scratch, or spruce up your home or office with interior life designs, you must reach out to Patty Jones and have her give you a consultation. Her and her team are amazing and can do wonders for your landscaping designs! read more

Outstanding! Starting with a desire to add a fireplace in our backyard, we contacted Interior and Exterior Environment Design based on a neighbor's excellent recommendation. It was love at first sight! The evolution from design to completion could not have been more satisfying. Patty, Christine and crew were able to transform an average backyard into an entertaining paradise. We now have a beautiful fireplace, extra patio with lights, redesigned landscape with pleasing plantings, and repaired hardscape. Dependability, attention to detail, integrity, creativity are just some of the words describing the quality of their work. Patty or Christine were daily visitors to our house to observe the project as it unfolded, working with the crew to problem-solve and ensure quality. Their communication with us was always prompt and thorough. It was obvious that our satisfaction was their highest priority. To top it off, they were delightful to work with on a personal level. We give a 100% ringing endorsement for Interior and Exterior Environment Design. read more