I called Install It Direct to inquire about turf maintenance. I spoke with Jonathan, the Operations Manager. He explained to me that they only provide this service to clients that they have provided turf for. He then went on to refer me to two landscape companies near my home where we could purchase the infill and the broom to do the maintenance ourselves. He willingly spent about ten minutes helping me, and was so friendly and nice. When we are ready to have more landscape work done, I will definitely be calling Install It Direct. read more

I am posting this update as a severe safety warning to anyone considering Installing Direct. Since my initial review, a catastrophic and life-threatening incident has occurred. The fire pit installed by this company exploded into my girlfriend's face. We had an independent professional company come out to inspect the unit and the gas line. Their findings were shocking: the gas connection was completely loose. This negligence allowed gas to build up inside the fire pit structure, which caused it to explode upon ignition. Because of the physical injuries sustained and the absolute gross negligence regarding a gas installation, we are now taking this company to litigation. If you value the safety of your home and your family, stay far away from this business. A "loose connection" on a gas line is not just a mistake--it is a deadly hazard. We are currently in the process of legal action to hold them accountable for the damage and trauma they have caused. Zero stars. Avoid at all costs. read more

This is the second project that I have used Install It Direct and both times it left me satisfied. I was very budget conscious and IID was by far the lowest price option and did not use the standard "Everything cost more" excuse that most companies use these days. I will admit that I am not the easiest to deal with as I am very Type A which can lead to micromanagement, however, Troy was AWESOME in dealing with my constant updates and requests. Very transparent, honest and pleasant. If your expectations are for your project to go 100% smooth then you will have a very tough time finding a company to do your work. Something will, and always does, go wrong whether it is a mistake, delay or something. But I can tell you this....Troy and team never once made any excuses, they owned up to the issues and fixed it. Their communication is top notch which is the most important thing. My backyard is phenomenal and the quality work performed was great! Very happy with the work and will use them again when I do my front yard next year! I highly recommend Install It Direct and if you have a choice, please ask for Troy as he is a top notch PM. read more

We recently bought our home knowing we wanted to have the backyard redone. It was covered in dyed mulch which was a complete nightmare. When we started looking for vendors, we had several companies come out and got a variety of answers of what was possible or not, and also how long the process would take. They all had delayed response times, and odd requirements that were really off putting. On a whim we reached out to Install It Direct to get yet another option. Man we are glad we went with them. Steve was great and quickly turned around a rendering and captured our vision almost to a T after our first conversation. The shinning star of the entire project was Troy, from day one we knew he was understood our vision and had our best interest in mind with every decision we had to make. He checked in with us regularly, kept us abreast with everything happening and whenever an issue arose (which were all minor and expected) that we were presented with pros/cons for each solution. He made us feel like we were a priority and that he genuinely cared about the outcome. All in all, it was a great experience. We love our new yard and would highly recommend IIT and Troy to anyone. They were able to make our dream backyard come to life. read more

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I had my backyard done work was perfect.All things went well.Worker quick and professional.

I wasn't aware that Install-it-Direct operated as an outsourcer/aggregator. I requested several quotes and was surprised when each of the three companies that visited had different company names on their estimates. This led me to choose another provider, so I can't speak to the quality of their services. read more

This was a fantastic company to work with on my backyard project. They were extremely organized from start to finish. I had the pleasure of working with Steve right off the bat, who really led the design and gave me a lot of options that would work for us. He was very considerate of our budget and made suggestions throughout on materials, layouts, and suggestions that would align with the budget. He was extremely transparent throughout the process and ensured my wife and I didn't feel pressured. It was obvious he really just wanted to do it right from the start. I looked at several other companies for this job that had great service, but Steve really stood out as being an advocate for us, so I had no doubts when I ultimately signed off with them. When the time started to begin the project, I was introduced to Ramon, our onsite setup lead; Nick, the foreman; and Patrick, our project manager. Let me say, when I was told they would get everything done in 2 weeks, I had my doubts, but this well-oiled machine had everything done in 8 days from the start. Let me start with Ramon. He was onsite everyday at 8:00 AM sharp with his team. Whenever I had a question and the Project Manager wasn't available, he would be kind enough to explain what was going on and why. Throughout the process, he was always very curtious and easy to talk to as I regularly checked on the project. Both during Demo and when they were leaving, he never assumed things were trash and would always check with me before removing This was a fantastic company to work with on my backyard project. They were extremely organized from start to finish. I had the pleasure of working with Steve right off the bat, who really led the design and gave me a lot of options that would work for us. He was very considerate of our budget and made suggestions throughout on materials, layouts, and ideas that would align with the budget. He was extremely transparent throughout the process and ensured my wife and I didn't feel pressured. It was obvious he really just wanted to do it right from the start. I looked at several other companies for this job that had great service, but Steve really stood out as being an advocate for us, so I had no doubts when I ultimately signed off with them. When the time started to begin the project, I was introduced to Ramon, our onsite setup lead; Nick, the foreman; and Patrick, our project manager. Let me say, when I was told they would get everything done in 2 weeks, I had my doubts, but this well-oiled machine had everything done in 8 days from the start. Let me start with Ramon. He was onsite every day at 8:00 AM sharp with his team. Whenever I had a question and the project manager wasn't available, he would be kind enough to explain what was going on and why. Throughout the process, he was always very courteous and easy to talk to as I regularly checked on the project. Both during demo and when they were leaving, he never assumed things were trash and would always check with me before removing anything that was there prior to starting the project. Finally, the quality of the work, the way every paver was cut to how it was cleaned before leaving, made it obvious he and his team take exceptional pride in their work. While I didn't interact with Nick that much, both Patrick and Ramon were regularly on the phone with him, so while I had limited interaction, it was clear his role was instrumental, so I didn't want to leave out my appreciation on that front. Finally, Patrick! I cannot thank Patrick enough. Steve set the bar exceptionally high when it came to be While i didnt interact with Nick that much, both Patrick and Ramon were regularly on the phone with him so while I had limited interaction it was clear his role was instrumental so i didnt want to leave out my appriciation on that front. Finally, Patrick! I cannot thank Patrick enough. Steve set the bar exceptionally high when it came to being an advocate for us, but Patrick really met and in some ways exceeded it. Patrick came in to meet with me almost every morning to check the status of the project, explain the goals each day and is I made change orders, he was extremely patient and worked with Steve to ensure everything was exactly as I imagined it. Its hard to put into words how confident he managed to make my wife and I feel throughout the process. He would review the work each day and would let me know any concerns and on the spot start working out solutions and wouldnt leave until the had a solid gameplan established. I cant be more grateful for his dedication to ensuring the project was right. I want to thank everyone with install it direct who helped on this project, and even thank the owner of this company who managed to put together such an exceptional team. Care and service to this extent, accross every person we worked with either demonstrates his ability to find exceptionally talented individuals, shows he instills care top down, or my guess, both! read more

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Julia Hutchins was our designer and she and Tim made a fantastic team. They were detail oriented. professional, solution driven and great to work with! Julia is incredibly thoughtful and thorough, a pleasure to partner with! Thank you both for everything! read more

Install-it-direct came to my property to take measurements for a new retaining wall and site work twice within one week. The estimator told me he would contact me with his proposal after he completed his estimates. Never heard back from him. He either ghosted me or was so bad at estimating that he just gave up. No response. No call back. So unprofessional. In response to Jonathan's reply noted below: Install-It-Direct's representative, Rich Cuban, came to my property on 8/23/24 and again on 8/27/24 to discuss scope of work with me. He stated he would contact me with his SOW estimate and next steps once his estimates were completed. Apparently it takes 9 months to prepare estimates or I was ghosted by your estimator. read more

My paver project turned out beautiful! The quality of the installation and overall project sale and management was excellent.

The Install-it-direct team was amazing to work with. I wanted to give a special shoutout to Steve and Patrick. Steve was helpful in getting the project kicked off with us, ensuring we were aligned on all the steps along the way. I reviewed around 4 different companies before choosing one to go with and after my meeting with Steve and the prices that were shared with me, I felt confident in moving forward with Install-It-Direct for our backyard project. I was looking for a team that could help me source premium materials, had clear communication lines, attention to detail, and competitive prices. Patrick was with us as the project began to be built and his attention to detail and communication with us to ensure the project went perfectly was more than I expected. This was our family's first large project like this and we were quite anxious to make sure that the project went smoothly. Patrick understood our vision, led the team to execute on it perfectly, and helped us feel confident and reassured throughout the experience. If I can continue to work with Patrick and Sebastian or folks like them, I would definitely make sure to continue to choose Install-It-Direct for any projects moving forward and would recommend them to anyone looking for a trustworthy group to work with. read more

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This team gets the job done! Patrick was amazing and so was Steve. Sebastian was also great. They ask what you want, devise the plan, and complete it as quickly as possible. As the project went on, several things needed to be addressed mid-project, and the team did it all with no issue. We love the final product! read more

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Friendly & professional. Kind, patient & understanding. We need to gut our entire backyard. Install-It Direct was highly recommended to us by a neighbor whose place is stunning. read more

Great team to work with! Extremely pleased with the quality of work and the timeframe of completion (under 2wks). I also want to highlight the team members - Bill, Patrick, Lucas, and Casper - they were all easy to talk to and seemed to really care to do a great job for their clients. If their managers read this, I would advocate for them to be promoted and/or get raises! Our backyard still looked incredible after the storm so it's a testament to their quality of work! Of note, the cracked concrete and old IKEA tiles are the sections we didn't change since we didn't have the budget haha. For us, we had a lot of input on what we wanted installed and where, so I think it made for better teamwork and we were really happy with the end result. What was done: -- added turf with wavy perimeter -- decomposed granite with rocks and plants to create zen area by pepper tree -- installed plants all along perimeter -- added new mulch -- extended a portion of concrete walkway and retaining wall -- added drip irrigation and adjusted drainage -- added post for market/string lights Budget: IID was very understanding of our budget and worked with us to create a project that we could afford. I am a pretty strict, frugal person so this is saying a lot! Designer: Bill It was a pleasure working with Bill to design the backyard. He would be just as excited about each revision as we were. He did a wonderful job adding the curves we wanted into the turf and seamlessly blending it in with the DG. We wanted to pick our own plants and decorative rocks and Bill was 100% on board. It was super fun picking plants and rocks together at the nurseries/KRC rock. Bill was always very positive and responsive despite our constant questions and revisions. Project Manager: Patrick Patrick was very on top of the project. As with any big project, things might get missed or something might not come out how you imagined the first time. However, Patrick was quick to respond to our concerns. I did not need to ask Patrick more than once to address something. For instance, they originally installed a circular ring irrigation device to water the plants on the DG. However, it was watering too wide of a surface area and leaving prolonged wet spots. So we asked about it and within a day or so, they switched them all to drip irrigation and problem solved. We asked if they could stucco more of the wall - the next day, it was done. We reminded them of the conduit line - next day, it was done. It was incredible how responsive this team was. Installation Team: Lucas and Casper These guys are MVPs! We had our renovation in July so it was 80s every single day. These men worked endlessly to set up our backyard in record time. They were always super energetic and polite. They were also respectful and kept the area clean. They were responsive to our questions/concerns. I originally brought up the irrigation issue to Lucas and he immediately told Patrick. I asked if they could use a potting mix I wanted for the larger plants and they re-arranged their work to plant the next day so my husband and I could bring the potting mix. I also appreciated their quality of work. I've had several friends comment on how well Lucas blended the seams of the turf so that it's barely noticeable. Even after the SD storm our backyard looked great! And all the drains they installed worked because we didn't experience any flooding. read more

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I couldn't have been more happy to get my landscaping work done, and that too so beautifully - huge thanks to Install it direct! I wanted a very simple easy to maintain side yard for which time an budget was a deciding factor as much as were the options I had for making it look beautiful and functional. William worked with me to help pick the best options and get the design nailed down. Patrick and Jonathan took it from there and stayed in constant touch, worked patiently with me, and kept in touch till the work was done. They were always available to talk through any concerns or question I had. I got nice pavers, a retaining wall and a small patch of artificial turf which looks amazing. Work was done really fast and the crew was so hard working and I never saw them spend time on anything else while they were there. I would recommend INSTALL-IT-DIRECT to anyone who heartedly!!! read more

I solely relied on yelp in finding our top 5 bids to work on a major outdoor living renovation. It is the final week of impressive progress and they've got a dream team that have met up to our high expectations. Job well done to a hardworking, meticulous, and friendly crew! We initially worked with Bill to discuss a design, materials, and the big decisions for outdoor features. Bill was extremely helpful in providing ideas, great functional features, and providing options to meet our budget. The 3D rendering tool of the whole project was detailed and helped make clear decisions. After multiple bids Install-it Direct had the best price and exceptional service! Troy the project manager is very easy to work with and has thoroughly communicated every detail throughout the entire process, leaving little to no questions. We are confident and trust their ability and expertise to get the work done with high quality. He also has impressive knowledge with landscaping and plants and with this skill set we are excited of the added detail of the greenery! The foreman Steven and the "hardest working" crew have showcased precision and craftsmanship. Their ability to execute and deliver the design has been amazing! He treats every job as if they are working on their own house and making design decisions that yield the best result. They take their time, they do not rush, and do not cut corners. Numerous neighbors have come by and complimented the hard work, progress, and overall outcome of the project. We are very excited for the completion and highly recommend Install It Direct with a strong 5 stars! read more

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Troy and his entire crew worked tirelessly to create a vision of beauty from our aged circular driveway. They exceeded our expectations of their craftsmanship and quality of work! The team's attention to detail and careful considerations to some of the complexities to the shape of the driveway, we're so appreciated. They showed up everyday on time and always kept us in the loop of the week's project! We're overjoyed with the new driveway, thanks to the hard work and diligence of the entire team - thank you Troy and team! read more

Install It Direct - Front of home - Landscaping Near Me - Encinitas, California

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So it's been about 5 years since we had this company landscape our front yard. We originally did this to save water, maintenance and have less time spent in yard work. Now I spend about 3 hours a week pulling weeds. And not just any weeds, tiny weeds that are a pain in the a$$. Imagine pulling grass by hand. I would've been better off with grass I just mow. The yard looks terrible and I can't pull up all the weeds because of how tiny and fragile they are. They just break apart and I can't get the root. A gopher also dug right thru the artificial turf leaving dirt and rocks everywhere. $8k for this?? Just make sure you get good "weed block" or you'll be hand pulling weeds every weekend for 3 hours. read more

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I just had roughly 2000 square feet of turf installed at my residence by Install-It-Direct, and could not be more pleased by their professionalism and attention to detail from their initial estimate and throughout the entire installation process. Nate talked me out of using pavers, which would have been more expensive than turf, which speaks very much for their honesty and doing right by the customer. He provided me pluses and minuses of both options (turf vs. pavers) and walked me to two houses in the neighborhood using turf, giving contrasts and comparisons with those turf instances and their product, really helping with my decision. Patrick's project management could not have been more helpful, and both he and Nate assuaged any concerns I had in bringing the project through to a great end result. read more

INSTALL-IT-DIRECT prides themselves with the quality of their work and they made us happy and very satisfied with the outcome. We had a great experience working with this company. They completely redid our backyard and front side yard. Steve Brown designed a project that transformed this old water guzzling property into a beautiful drought resistant oasis. Steve's vision made it possible. His organization and caring made us feel confident that we made the right decision. The work was completed fast and efficiently and within budget by Patrick Diehl and his friendly energetic crew. They made it all happen. They redid the landscape, installed paver stones, drainage, flower beds, raised beds, lighting, drip irrigation and a small drought resistant Dymondia Margaretae lawn. We needed and received frequent and effective communication throughout the process. This gave us confidence in the outcome. The new yard is awesome. We love it! read more

I'm posting this review pre-install, and will follow up after our job is done in April. We are having astroturf installed in our front yard and replaced in the backyard. This particular review is to rave about the consulting and estimating process. Starting with the Operations Manager Jonathan and the Senior Design Consultant Steve. Both have provided extraordinary service to us as we explored options for perfecting the outdoor spaces of our new home. Jonathan is professional and provided top notch customer service from the point of inquiry. Steve was here days later, onboard with the vision. The pricing was right on budget for us and I am confident that the install will be high quality. I can't wait to show it off and enjoy it for many years to come. Thank you Install-It Direct, and a hat tip to Jonathan and Steve for making our first major investment in this property a no-brainer. Look for my update with photos soon! read more

We have them install paver, LED lights, fire pit 8 years ago and everything still looks amazing today. We had some LED light issue and the owner Tim personally called and sent the project manager Patric to take care of it. Even though it was a small issue, their attention to details and customer service is top notch and appreciated. We will contact this company again for all our hardscape projects. read more

Ok, I did not hire IID ...and hope I don't regret it! Ritch came out to see what we needed and had so many helpful suggestions! Unfortunately, we had a lower bid and chose the specialized company for ONE project. Next year, we will definitely reach out to Ritch for the remaining projects. read more

This was our 2nd time using install it direct. First time they did my driveway, 2nd time was turf, drainage, and a couple of walkways. Very reasonably priced and exceptional quality. They always show up quickly and finish the job in half the time I would expect. Also very open to live feedback which I find to be absolutely necessary for big projects like this. They weren't satisfied until the job was up to par at all levels. Great guys to work with. read more

Install-it-Direct just completed our backyard makeover and we couldn't be happier with how it turned out. Right from the beginning, Chris our Designer, has been prompt and responsive in coming out to discuss the project and giving us an estimate. He made a lot of recommendations on design and materials, all with stunning results. He and his two lovely helpers Rinn and Kenzie even sacrificed a Saturday to come out to complete some final finishes. Troy our Project Manager, came on site everyday to check on progress and make sure everything was done correctly and according to plan. He communicated well with us and the crew and as a result, everything went smoothly. Victor and his crew is a hardworking team with great work ethics and workmanship. They worked everyday from day one, came on time every morning, worked non stop and cleaned up every day before they left. A special shout out to Angel and Fray who are the best at what they do - skilled, attention to details and great problem solvers in addition to the back-breaking physical labor. I highly recommend this group of true professionals. read more

So thankful TO INSTALL-IT-DIRECT for the hard work and successful completion of our new front yard. We could not have dreamed of a more professional, efficient, and beautiful finished product for our home. From Bill, the talented designer, who kept our budget tight while offering a clear consistent vision of the finished project. To Patrick, the exceptional project manager, who handled all aspects of a super-efficient working schedule, demo, product deliveries, and keeping the project moving toward a perfect completion. To Eric and his labor crew, who worked tirelessly each day to bring the designs to completion, all while keeping the work space clean, tidy and meeting every workday targets. Many, many thanks to INSTALL-IT-DIRECT. read more

I read the reviews on Yelp and hired Install It Direct to do a paver project at our home. It was all completed in about an 8 week time frame and that included having to get HOA approval and a slight delay to get more material. The price was fair, and from the first contact this company represented a very professional organization. The sales person Nate was very responsive and turned around the initial proposal, and all follow up questions very timely. Caleb, the project manager was on site nearly every day to check on his team. I highly recommend them and I will work with them when I'm ready to rehab our back yard too. So refreshing these days when it's hard to even get contractors out to give you a quote. read more

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I used Install-it Direct for a full remodel of my front yard. They were efficient, good communicators and helped me work with my HOA. The quick time frame they gave me was true! The cost was half the price of other quotes and the end product was gorgeous! Beautiful extras added like lights built into the pavers, and under the cap of a half wall. My neighbors are all stopping by to say how gorgeous it looks. Very happy with the whole service package! read more

Install It Direct - Front yard remodel - Landscaping Near Me - Encinitas, California

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We are very pleased with the quality of work and the whole team's professionalism. Mark Radeke was very patient with us as we shopped around. He was thorough and we ended up getting great value for our money. Then he turned us over to the installation team. Troy is friendly and he constantly kept us updated on the status of the project. He communicated daily and stopped by several times. Kudos to Juan and Armando as well. Thank you InstallitDirect!! read more

Nate was my contact throughout the entire process. I found Instlall-It-Direct on Yelp and was a bit skeptical since there are a lot of companies out there who may over charge or say they will do the work but not deliver. I had a couple of other bids but I felt the personal touch from Nate and a phone call from the business owner really sold me. I am glad I went with them! Like they say, they aren't the cheapest but they also aren't the most expensive. I am still waiting on my timer for my lights but it's understandable that there are delays with production and supply. Nate spent a lot of time helping me design the backyard that I wanted. He was extremely patient and I never felt rushed. He also never made me feel like I had to choose them either. I truly appreciate the time Nate spent explaining things to me and helping me make decisions on where to put plants etc. They have good hard working people who work on the project. They were always respectful and even helped me put up chicken wire on my fence so my dogs don't get out. Caleb always reached out to me if he needed anything. I recommended them to my neighbor and they are also using them. I just wanted to say they have very good workers. My small dog got out and since the workers always see my dogs out in the yard, they were very kind and ran my doorbell to tell me one of my dogs escaped and brought him back. Truly a pleasure working with them! Always polite and always responsive. I would use them again for any projects in the future. read more

Daniel could not have been better to work with. He was attentive and enthusiastic, even after days of our multiple questions. The quote was fair and low-mid range compared to others. Work was started ahead of schedule and it was completed quickly and efficiently. So pleased! The entire neighborhood loves it! And so do we! read more

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Chris and Troy MacMillan were very professional and pleasure to work with from the start to end of our backyard renovation. Chris was very knowledgeable and was genuinely interested in improving our backyard based on our budget and need. We were pleasantly surprised how seamless the entire project went and every step was taken care of perfectly. Troy was on-site when the project was being done and he was always available to help with any concerns. The entire project took less than a week and my family absolutely love the new backyard. I strongly recommend Install-It-Direct to anyone who wants to do their pavers/artificial turf. read more

Install It Direct - ows a patio with a palm tree - Landscaping Near Me - Encinitas, California

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Book INSTALL IT DIRECT, RIGHT NOW!! 5 STARS, 5 STARS! Troy with Install-Direct was absolutely incredible. Not only was he an expert in his field but he was absolute pleasure to work with. We had unfortunately fired our PREVIOUS contractor and we're looking for a top notch team to worth it to finish up our back yard. Troy and the install-first team went well beyond our HIGH HIGH expectations. Troy helped most with our plant selection, large cinder block planters, and lighting. They arrived early, stayed late, over communicated (per our request) and worked well with the other contractors in sight. I couldn't imagine my backyard without working with Install-it Direct! Thank you Troy and Team for everything you accomplished. You're welcome back anytime. -The Bakers read more

Install It Direct - Landscaping Near Me - Encinitas, California

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BUYER BEWARE!!! The customer service was horrible after the project was over and they had my money. There were lots of confusing contract clauses and language concerning the expenses (I've been a lawyer for 30 years, so I read contracts). We went through several iterations of the contract before we settled on one, that is also a bit out of the ordinary. Then, the customer service was great in the beginning when they wanted the business and as long as I owed them money. The project was over $20K. They were quick and responsive via text and email. But after the project was completed, the sales guy Bill and the new project manager both ignored me initially. I asked if they would haul away all the extra bricks and trash they left behind in my backyard. I finally paid someone else to haul it to the dump after Install-It-Direct's repeated promises to haul it away went unfulfilled. More detail: The project was to do a paver sidewalk and put stone on a wall that was about 100 ft long, 2 ft high. The paver sidewalk was terrific (hence the 2 stars rather than 1). However, I learned months later that they broke sprinkler lines under the paver sidewalk when my landscaper turned them on. Intall-It-Direct apparently did not test them before they left. The stone wall was just ok, pieces have already fallen off, and some of their stone selection does not look right. When they were done, they left a bunch of extra stone behind on a trashy looking pallet because they were going to give me a price to put the stone on some other walls in my backyard. Then the sales guy just stopped responding and never gave me the promised estimate on the new job. I went with another contractor who used different stone and did much better work. But I still had all the brick and trash that Install-It-Direct left behind. I texted the project manager assigned to the project (the 2d one as the first project manager was replaced at the beginning of the project) to see if he would haul it away since it was never used. He has never responded. I then texted the sales guy who never gave me the estimate despite my request that he ignored. Over the next 6 months, he repeatedly promised to haul it away. He actually gave me at least 4 promised times by which he would haul it away. Each time, the date would pass, he did not haul it away, and I would hear nothing from him. Each time I'd have to follow up to find out why he did not haul it away as promised. He'd give me some excuse and promise to get it done by a new date. The last time, he said it was the project manager's responsibility but said he'd talk with the owner the next week. Really??? After his repeated failed promises, I finally just paid someone else to haul it away. I will never use them again. Their conduct is unprofessional and I would never recommend them. To the contrary, I'd warn anyone who asks about the above experience. *Edit: Their reply below includes statements that are absolutely false, which is further frustrating and why I reduced the review to 1 star. Bill the sales guy did give me an estimate to put the extra stone on the fireplace but then he immediately rescinded it because he said he measured it wrong and his guys recommended different stone (that's the reason we went with different stone). Not hearing from him, I sent him a text message on 3/12/23 as follows: "Just following up to see if you still want to give a proposal on the fireplace." I decided to go with another contractor because he never responded and never gave me the promised estimate. Not hearing from the Bill the sales guy, I sent the project manager a text on 6/19/23 asking him if he could remove the unused stone and trash. He has never responded. So I re-engaged Bill to ask him to remove the stone/trash. I have the text messages from June through September showing his repeated promises to haul away the stone/trash by dates certain and then me repeatedly saying "Any progress?" after the dates passed. So after several months of following up with Bill to find out why he did not show up multiple times when he said he would, and then when he said it was the project manager's responsibility (who never responded to my request), I gave up on them. Suffice it to say, while I was happy and satisfied with the project when it was finished, the customer service was non-existent a few weeks after the project was finished. I would bet that all the 5-star reviews they have are done right after the project was finished. And, it's interesting that they spent more time to review their file and write their response on Yelp than they did addressing the problem. There customer service never contacted me to address the problem. read more

INSTALL-IT-Direct is an exceptional company to do business with, when it comes to yard design, contracts and quality of service. I was given a fair price and I didn't need to negotiate the terms of the contract. All the work was completed professionally and in a timely manner. Thank you, Dawn read more

BEWARE OF THIS COMPANY: Run, don't walk away from this absolute nightmare of a company. I've delt with roofers, plumbers, electricians, solar installation companies, etc. and never had issues with like what I've dealt with here. Just to be clear: what you're actually paying for is a severely underpaid subcontractor and a series of smarmy middlemen. (Just read some of their responses to negative reviews if you want to get a taste of what you're signing up for if you use this company.) I had a very straightforward 500 sq ft patio installation and went with this company due to their good reviews, good design salesman, and how quickly they could get the job done. As soon as I signed the initial contract, they hit me with a $1,500 change order to increase a 32 ft walkway by 1 foot (should have been $3-400) and I had to go back and forth and threaten to cancel the job before they backed off. They reassured me that the design manager and PM would be present during each day of the job and deal directly with the subcontracted installation crew; what actually happened was the PM would only show up for like 5 minutes each day and didn't actually seem do anything to check on the quality of the install. They pretended like it was a job well done and asked for final payment until I called them out on their initial install which essentially looked like an amateur's first DIY job: uneven paver field with humps and dips, borders without cuts and full of dips and waves like they didn't use a string line, many pavers without joint sand, and a significant portion of the paver field was graded towards the house. To make matters worse, after they thought the job was done, they left about 20 wheelbarrows of gravel base on the street in front of a neighbor's trailer because the subcontractor wanted to charge them extra money to move it off the street. I had to do come home and move the gravel by myself in the dark to avoid causing extra issues with neighbors. They also ignored our previously agreed-upon plan to install access to a sewer cleanout (didn't tell me, I had to call them out on it), left a dirty worksite, blew polymeric sand everywhere using a leaf blower instead of a broom, etc. I had to cancel checks, get on calls with the company's founder, send countless texts detailing what was done incorrectly with pictures and video evidence performing water tests and using my own bubble levels and STILL had them try to gaslight me about what we had agreed upon in terms of the grade of the paver field (towards an existing drain in the lawn), whether the pavers field was going towards house in some parts, etc. It took 2.5 weeks to for them to complete the 3-day job and, to be fair, they were able to correct worst of the initial installation issues (not because they wanted to, but because I called them out on it using bubble levels and water tests). However, there are still aesthetic issues (chipped pavers, pavers without joint sand, and a few elevated pavers in a few places) but I was so tired of dealing with the company that it was clear that the installation crew was not capable of doing it properly. If you do have the unfortunate luck to have to deal with this company, get every single minute detail in writing because they will agree to things in person but then the next day say the exact opposite in text. Be prepared to need to micromanage every single component of the project to double check that you're not being screwed over. Be prepared to spend countless hours going back and forth with various middlemen to get them to come back and correct anything. If you don't have a construction background and/or are not comfortable confronting passive aggressive and gaslighting men about the quality of their work, then I highly recommend avoiding this company and find one that has their own crews that take pride in the quality of their work. read more

Install It Direct - Landscaping Near Me - Encinitas, California

Troy and his team were great to work with ! Our project turned out beautifully! Better than we imagined! Gary and Christine Decker Carlsbad CA read more

I got quotes from 8 different contractors for my backyard walkway and patio. I went with Install-It-Direct because they provided a very thorough quote; the exact work that would be done was clear, and it was obvious that they were not going to skip corners. Their cost was also very reasonable (not the cheapest, but far from the most expensive). Working with them was very easy. They were responsive to all of my concerns. And most importantly, the path looks awesome! I am very happy with the end result. I would recommend Install-It-Direct to friends and family. read more

We did a complete renovation of our backyard, including pavers, turf, a custom bbq island and fire pit. Our designer, Chris, created the backyard of our dreams, and the PM, Troy, made sure that it was executed perfectly. They utilize high quality products to ensure a project that will last. I would recommend this company to family and friends. Our team was knowledgable, friendly, and honest. read more

We recently worked with Install-It-Direct to make our backyard more usable. It was a great experience, from the time we got the quote till the backyard was all finished. We are very happy with the way it turned out and would 100% recommend Install-It- Direct if you are looking for reasonable and honest company to convert your backyard. read more

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