I came to International Auto Subaru to have my 2021 Subaru outback Limited serviced. Evey was my service representative. Evey was amazing to make sure that a senior woman felt very comfortable with the decisions that she was making about her vehicle. I was also having an issue with my radio, not being super tech savvy she took the time and the patience to make sure that I understood what was going on and how to operate it. I wish all service had a phenomenal staff like Evey to assist with helping make decisions on servicing your vehicle. Ms. Bufford read more

This pertains to the Volvo Group. I would never purchase another Volvo from this International Autos/Volvo based on the surface department. The service writers are unprofessional and rude, and in most cases, not knowledgeable. I was told they checked out issues with the informant system, but they didn't. My issue was never written on the paperwork, and I purposely kept the screen perfectly clean. When I picked up the car, it looked the same, suggesting no one even looked at it. I don't like being lied to. This is my second Volvo from this dealership, and the information sucks, as well as some of the other features. You got me a second time, but never again. read more

DO NOT take or buy a vehicle here!!!!! If could select 0 stars, I would. Bought a certified BMW here (2 years old lease). Every door has rust issues on the bottom of the door. I was not aware of when purchasing....should have looked closer. But it was a certified BMW. I would have thought they would catch rust before listing it as certified. The sale rep (Pun) was awesome and very helpful...wish she would go to BMW of North Milwaukee. Any who, talk to Tim the sale manager. Very rude and condescending. Told me he wasn't sure if I just wasn't a nice person. Very unprofessional no empathy. Asked me to come up with solutions. Sorry that is your job not mine. Horrible customer service...no idea how he got or maintains his job. It appears to be a manufacture build issue which should be covered by my OEM warranty. Working with BMW of North Milwaukee to address this issue. If you want to buy or service a BMW in Milwaukee go to BMW of North Milwaukee!!!!!!!! STAY AWAY from International Autos!!!!! read more

I have waited to leave this negative review because I don't like doing this but this dealer's Service Advisor, Mark Konior, is condescending and rude. Every time I came in to fix a BRAND NEW XC90 (all within the first 3 months), he was exasperated that he had to wait on me. Complained that everyone goes to lunch and he's stuck there. Asked if he needed a separate sheet of paper to list the car repairs needed because the list was apparently too exhaustive to fit on one sheet: car was completely dead at airport 12 days after picking up car, emission light came on (they ordered new parts), auto rear brake stoppage when nothing behind me, key fob battery needing replacement (and I couldn't remove the cover to battery). Immediately after picking up my car, I noticed spare key was missing. I called Mark and he said he would ask the mechanic. It took him 2 weeks to tell me they couldn't find it. He did order a new one per my request (good for him) but now refuses to mail it to me. Says it's a security issue. Why can I get a credit card or SS card mailed to me but can't get a car key? I suggested sending via FedEx or UPS. No return calls now for 3 weeks. #ghostingme so I need to drive 30min each way to pick up the key. Horrible service. Rude. This is a company car. I will drive the extra miles and go to a different Volvo dealer. I would not trust them at all. read more

After my wife's vehicle was totaled, we came to look at Volvo's. We ended up leasing an XC60 and love the vehicle. Our sales expert Gary was great! Smooth process. Thanks, Frank read more

International Auto Volvo is a straight ripe of off. I paid $3000 for my supercharge to be sealed and after picking up my car on Saturday the engine light came back on and they refused to allow me to return my car the same day. I took the car back to them on Monday and while driving the car the engine was overheating and the 4th of July was going on with my dash. I later received a call from staff trying to sell me an oxygen sensor, stating this was the problem. We all know oxygen sensors don't cause your car to be overheating. Mind you I was there a week ago about the oxygen sensors and had the one replaced that they stated was wrong with my car. At this point, Volvo is just coming up with stuff to say is the problem with my car to continue getting money out of me. Not to mention how the service director tried to insult my intelligence and tell me that my car was not running hot and that I just didn't want to pay them to change the oxygen sensor, when they are trying to give me a deal. He acted as if they were doing me a favor when I had been paying them for the same problem and the supercharge so called problem. This place sucks I do not recommend going here for service, please go to another Volvo if you don't want to be ripped off because they will insult you and take your money. Run, run, run. They are bad for business. I even contacted corporate office to get involved in this madness and I have yet to hear back from them. read more

International Autos - Receipt for repair with no mention of an oxygen sensor. - Car Dealers Near Me - Tinley Park, Illinois

I cannot thank Jon Fasano and his Team at International Autos enough for how kind, respectful, and professional they were and how they treated my Family when we traded in the palisade and purchased our new fully-loaded Volvo XR90!! Jon's Team went above and beyond and even bought another one of our cars too, we drove in with two cars and left with the car of our dreams!! Thank you Jon and International Autos Team, my Mom loves here new card and the features on this puppy are out of this world. We cannot get over the heated steering wheel, the huge touchscreen display, and even second projected speedometer on the windshield, wow!! Your Crew works swiftly, and takes all the nonsense out of buying and selling cars, something we appreciate so so very much. After all, time and how and with whom we spend our time with are the greatest resource anyone has, and we are so glad to have spent our car experiences with your Team Jon, you all are people we are thankful for this year. We hope you and your Team are all healthy, staying safe, and wishing you the absolute best holiday season, Cheers International Autos, you're the best!! read more

BE AWARE and VERY CAREFUL. DO NOT BUY FROM INTERNATIONAL AUTOS. -My wife and two young daughters recently bought a used vehicle from here. We are a hard working family, we have good values and expect the same in return in any kind of service provided. - We recently purchased a 2016 forester. Low miles we thought a nice upgrade for our family. - We took it for a test drive and everything seemed fine. -Sales team chatting away with us like they are our best friends, but in reality they just made a shitty move and lied to our faces. - After getting to the finance, Oh by the way the car has been in an accident. We felt betrayed at this point but our kids were restless and we were ready to go. -We get in the car AND PASSENGER SIDE HINGE WAS NOT THERE AND THE DOOR DIDN'T CLOSE PROPERLY AND THE ac DID NOT WORK. -I HAVE SINCE BEEN TAKING THIS CAR dealer EVERY WEEK FOR THE past few months. **Today I take it to car max for an appraisal, Mechanics and appraisals came back with the following: Severe structural Damage to undercarriage and not an original hood. How can this dealer sell this to someone with two young kids and an honest person you might ask? IF YOU WANT YOUR HARD EARNED MONEY to BE NICKEL and DIMED and devoured by a bunch of SHARKS. Come here. They literally sold us a Lemon with two young kids right in the dealership with no remorse or care whatsoever. PLEASE TELL YOUR FRIENDS and FAMILY not to BUY from these guys EVER. THEY DON'T CARE ABOUT YOU read more

International Autos Land Rover destroyed my engine after a simple oil change. They don't accept any accountability. You're on your own if they damage your vehicle when you trust them to maintain it repair your expensive investmen. Ralph Mauro is the owner and if you leave him a voicemail don't hold your breath. He doesn't give a damn Don't take your car to be repaired or maintained. This is the worst dealership on earth. read more

No hassle worry free service! Jeff Nonog was very helpful and knowledgeable with no pressure. Everyone was kind from the sales consultant to the financial consultant. read more

NOT a luxury experience! The staff at this location is not there to help or serve you, in fact, my salesman Tom was degrading, not helpful, and down right bitchy to me on the phone (AFTER I purchased a brand new full size Range Rover) So I guess once you get your commission at this place your done! I am going out of my way to make sure people who purchase luxury vehicles do not go here, they WILL be so disappointed! I have purchase 7 brand new Land Rovers over the years, and I can tell you that hinsdale and winnetka are FAR superior when it comes to making customers happy and making sure they are taken care of. In fact, I just purchased a brand new Tahoe at Phillips Chevy and received much better service than the land rover that was twice the price! Please stay away, and if you need a reference for another dealer I have some so please send me a note. I only purchase here because it was close to my home, I would gladly drive 60 miles to another dealer because of the awful way they treated me AFTER the sale... read more

Okay so you see that these jokers commented on my review of them. That in itself explains a lot of what they are about. They can't even take a negative review and learn from it. They have to go all Rambo and make themselves look like idiots. The problem still has not been resolved and now they are just getting defensive. Even though I stated that the dealership has been accommodating but has not resolved anything. They are just puppets to the manufacturers. How dare you say that I have too much time and that I leave other bad reviews. The fact is that this is the FIRST bad review I've ever wrote and it is well deserved. David is obviously a putts and that's most likely not even his real name. My real name is indeed Steve, not Jack, not Joe, Not Bob but Steve. We have contacted a law firm who reviewed the history and they can't wait to bring this to the court room because they are also convinced that this is a real problem. Subaru and Internation Autos are dropping the ball. Neither one cares about the customer or their product. This is obvious as we are told by the dealership that burning a court of oil every 1000 miles is normal. What? Are you serious? Also, Subaru claims that a rattling engine is also normal.. What? Are you serious? I guess International Autos has a customer return rate of.... very few. We will be asking for a replacement vehicle or just to repair this one, we really don't care either way but now, we will also be seeking time lost from work as well as lost wages, court fees and lawyers fees. This could've all been avoided by just fixing the stupid car. Idiots. read more

I should title this Eating Public Crow. After a pretty lousy buying experience and generally negative experiences with dealerships in general, I need to hand it to their service dept. I was convinced that there was something wrong with my car and had brought it in a couple of times, each time with increasing self- righteous indignation. They were very patient, professional and thoroughly investigated my complaint. They gave me a loaner and looked at it for a week. As it turns out, it was my bad for not reading the manual....and maybe a little their bad for the rush job our lousy salesperson gave us to explain the cars features, solely concentrating on their media system. But I need to publicly apologize to the very professional service department. They hung in there with me and professionally addresses all my concerns and then some. read more

I have to say being in the auto repair business for my whole working carrier, really have not met a more up beat, caring, listening, get the job done right service advisor ever!!!! We had a problem car and Volvo of Lisle straight up lied to me and very rude. Know some cars are a "nightmare" but Kathy Cullick in service really helped us out with a software update/wiring problem for a car due for emissions. Great follow up and friendly-actually listens to your concern and how to get it fixed right the first time!!!! Thank You Kathy. read more

I took my Land Rover in to get a new Smart Key, buyers beware when the battery goes bad you can not replace it, so after $420.00 for a new smart key and programming I was on on my way, but the air bag light is now on, it wasn't before, I couldn't go back because they closed, so I did a little Google investigating and found out that because I'm the only one who drives the car and I never move the seat, but the short kid who brought my car up moved the seat forward to the point that I couldn't get in the car, once I moved the seat back got in and changed the radio station from the metal crap they had it on, and headed home the air bag light came on. When I returned they said someone played with the wires under the seat, kept me there 3 hours, didn't do anything and told me oh well. So my advise if you want a Volvo, Jag, Subaru, or Land or Range Rover, find a different dealer read more

Bought my 2010 Subaru when the new 2011's came out. From the first months, I have had problems with the tires losing air. Nobody can figure out why. Is it the tires or the rims? Nobody knows and nobody gives a crap! In the meantime every month or so, sun sleet, snow, etc I have to get on my knees to add air to the tires. Not fun at 71 yrs old! Chambers the manager told me he would contact Subaru about the problem. I am now waiting just over two years for his response!!!!! I not only bought my car from them in good faith, I also sent two other customers to them who also bought cars. My salesman was good for nothing! Very poor customer service! read more

ascent is an amazing new suv from subaru...its eyesight technology as far as safety is concerned is very impressive, performance too, but please do yourself a favor, do NOT go to International Subaru in Tinley PK, IL...service is not only poor but most importantly, sales staff is not only arrogant, they take you to the cleaners when they sell this new one from Subaru! read more

My experience with the International Auto Sales Subaru Service Dept was exceptional. It almost felt like conceirge service. Service Reception area was nicer and cleaner than most showrooms. They provided early drop off times (open at 6:30 AM) and free shuttle to/from nearby Metra train station. The employees had excellent customer service skills and answered all my questions Last August 2012, I took my 2013 Outback for warranty repair where the High beams would not work. They called me before I arrived to my office downtown, they replaced a relay (which I thought was still good due to the click sound it made when Hi Beams were activated) it was a partial relay failure. My second experience was for 7K service in Oct 2012 I think, It required oil and Tire rotation, again very courteous and friendly staff. I had concerns about Subaru ventilation not getting much air flow to lower feet area, but I later learned from Subaru blogs that they are badly designed and there is no fix. I can not comment about the mechanics in the back, since any questions were addressed via the reception customer service personell that comunicated to the mechanics. So far no problems. read more

When we bring my wife's new Volvo in for servicing, Jeremy in service takes care of us every time, he's awesome. The car is serviced and washed and comes back to us in perfect condition. If you need Volvo parts, see Al - he is a virtual encyclopedia and can even help you troubleshoot issues. Great place for Volvo service and parts! read more

I placed an order for a 2014 Range Rover Autobiography at this dealership 6 months ago. I was told my car is scheduled to arrive in May, I just spoke to the salesman Lew Russo and he said we don't have any allocation and we don't know when your car will arrive. He could have called me a few months ago to let me know and I could have placed my order at a dealership that can actually get the car. NEVER AGAIN... Beware don't go to this dealership as they will just waste your time. I'm also going to file a complaint with Land Rover USA and BBB about this behavior.. read more

Bought a used 2008 Infiniti G35x from Audi. I went there three times and the salesman Jesse was more than comfortable letting me walk away as his understanding of what I was looking for was better than I had ever experienced at a car dealership. He was not pushy and was looking to actually help me get into something affordable and reliable as my wife is pregnant and we need something in a price range that fit our needs. Jesse was able to let us see all of the cars in their inventory at all of their dealerships in the area and offered to come in on his day off so that we were comfortable and not being pushed by someone else who was unfamiliar with our needs. To be honest this was the quickest purchase of a car I have ever had. Aside from the financing process which is out of the hands of many if you have any knowledge of how it works, we were in and out in under 2 hours. not only did Jesse take care of us, he made sure to follow up with calls the next week or so to make sure everything was going alright. I personally hate car salesman and I don't mind haggling with them, but once I had my info from the Internet and compatible prices, they were able to beat my requested price by $500. It was a very comfortable setting and everyone in the building was very personable. If you decide to look at any of the International Autos dealerships, you should stop at the Audi dealership first and ask for Jesse, you will not be let down. read more