All the Jim's there were extremely helpful. They made the car buying experience a piece of cake.

I visited Orland Park Toyota looking for a specific Sienna trim, but they didn't have one available to view. I spend a lot of time in the area and simply wanted the opportunity to see and drive the right vehicle before putting money down. I left my contact information in case something matching what I wanted came in. Their internet salesperson, Gary, later reached out and immediately asked whether I wanted to leave a deposit. I explained that I wasn't comfortable putting money down on a vehicle I hadn't even seen or driven yet and would prefer to first look at the right trim if one became available. Instead of a professional response, the conversation quickly became dismissive and irritated -- essentially "leave a deposit or good luck." Apparently wanting to actually see and test-drive a vehicle before committing money is now an unreasonable expectation. What's impressive is that they somehow managed to turn a neutral, ready buyer into someone who now won't even consider the dealership and will actively warn others away. Inventory shortages are understandable. Poor customer service is not. read more

Orland Toyota - Car Dealers Near Me - Tinley Park, Illinois

Do not buy any auto parts in this place..I would give this place 0 rating. I bought a car battery and ordered it online but before I ordering i called parts dept Nick and said 9 of what I want was available and ready for pick up. I went there and Joseph Roncone said it's not available as I haven't finished my sentence yet.I told him I talked to Nick and double checked.He gave me a more expensive one and put on my receipt that I want a different one.He took my old battery without giving me a core refund and disappeared. Joseph appears to be uninterested on my opinion and what I have to say.Place like this loves ripping off people.I will never ever put my feet on this place. read more

Waited two hours for an oil change, they did not touch my car until 1.5 hours in I went in and complained. Do not get service here.

Trying to get my truck scanned for an airbag issue told me they did not accept appointments past 1:00.

Jim Faciana ! He is wonderful! I had him again fir my inspection and oil change. I have a 2007 Highlander and he always looks out for me...even when he was supposed to go to lunch If Toyota better hope he never retires,he is the heart and soul of Toyota. read more

Stay away they will destroy your Toyota and talk to you like your dumb especially the service manger

3 transfers and 15 minutes on hold later, and can't even get a person to help in service.

I would recommend AVOIDING this business. (check out the reviews). My experience at this dealership started off well, but had changed shortly after. I had purchased a 2022 Corolla last April and purchased all of the extended warranties, etc. And while the sales part of my experience with Jacek went well, it was my experience this past December with the Service Department that will cause me to buy elsewhere. To be fair by explaining briefly, I was asked to bring the car in so that the special coating under warranty can be applied, and I did. I made the appointment when I knew that I would be back in town. When I went to pick up and start the car, and I put it in reverse. it had made a knocking noise of some kind. So I went and got one the service department workers (Eric) and when he checked it out, it made the same noise. I wasn't overly concerned about it because Eric said that they will keep the car, provide me a loaner, and take a look at it. (this was on a Thursday). No problem at this point. BUT, I was VERY CLEAR to Eric, I am leaving on Sunday to Ca for 3 weeks. He said, "ok, we'll most likely get it looked at tomorrow then," which would have been Friday. I didn't hear a peep from them Friday or Saturday and my flight left on Sunday as scheduled. A few days go by and Eric texted that they need the loaner back and my car is ready to pick up. I said "Eric, I had told you, I'm out of state. I won't be back for a few weeks. (I have my texts with him). He told me they need the loaner back. I said then how am I going to get my car when I get back? I won't have any transportation?" And I then reached out to my sales Rep, Jacek. He looked into it and called me back and assured me, don't worry, it's been taken care of. He said when you land, bring the loaner car back and you can pick up yours. I said great, thank you very much, issue solved. But it wasn't. A couple of weeks later, I fly in to ORD, uber all the way out to my place, only to find NO CAR in my parking lot? What happened to it? I panicked! Was it stolen? It's midnight! How can I be without a vehicle while I'm here looking out and caring for an elderly parent?!! Nobody had the courtesy to even let me know this?! So that I can plan accordingly?!! (I have my phone log to show). This was totally unbelievable, unacceptable and very unprofessional to say the least. Like a THIEF IN THE NIGHT they came and picked up the car they loaned me?? This was a bad experience all the way around. The next morning I paid $50 bucks to pay another Uber to get me to my car at the Service Dept. I was told there that it was the Service Department Mgr (John Ficaro) that made that decision and the workers that were there at the time even agreed...he made it without taking ANY of this into consideration. They gave me his business card but Needless to say, I was pretty hurt and upset that such a decision could be made without even the courtesy of a phone call to the customer. So, I picked up my car, and left. I then decided to pay off the car in full, and then plan on selling it as time allows, and take my business (as well as friends and family) to another dealership. Most likely Lexus which is what I've had for many years here in Ca. and ALL of the departments, service departments, sales, etc. are second to none. I cannot recommend Orland Park Toyota to anyone after having this type of experience. Because sooner or later, that person could, and will, most likely have a pretty bad experience at this dealership and/or Service Department in one way or another...it'll just be a matter of time. read more

Orland Toyota - My 2022 Corolla - Car Dealers Near Me - Tinley Park, Illinois

I'm writing this review to warn other buyers based on my experience. I purchased a 2019 Lexus GX 460 from Orland Park Toyota in Orland Park, IL. The deal was negotiated using a dealer worksheet / desk sheet that showed an out-the-door total, and based on that worksheet, I agreed to proceed. The issue was how that worksheet was constructed. The total included an extra $1,000 that was not itemized anywhere on the worksheet. The individual line items shown (vehicle price, sales tax, dealer fee, etc.) did not actually add up to the total presented. Unless you manually summed the numbers yourself, you would not notice the discrepancy. During negotiation, I pushed for $1,000 off the deal, believing I was negotiating a real reduction. What I later realized is that this "discount" simply removed the previously unitemized $1,000 that had already been embedded in the total. As a result, the final purchase paperwork appears mathematically correct -- but the $1,000 I negotiated off was never a real concession. I discovered this by independently calculating the numbers myself and realizing that the itemized amounts on the worksheet did not reconcile to the total shown. I attempted multiple times to resolve this directly with the dealership. When I raised the discrepancy with the salesperson, the conversation became hostile, and I was spoken to aggressively and with profanity rather than being given a clear explanation. I then attempted to escalate the issue to management. The sales manager committed multiple times to calling me back and never did. I also attempted to contact the general manager, who ultimately refused to engage or respond. At that point, it was clear there was no intention to address the issue internally. I escalated the matter through formal channels, including Lexus corporate. Lexus stated they could not intervene because the dealer is independently owned. Based on this experience, I would strongly advise customers not to purchase a vehicle from this dealer. In my case, $1,000 was embedded in the deal without disclosure, removed only when I negotiated, and then denied afterward -- followed by unprofessional behavior when I attempted to resolve it. That is not transparent or honest business practice. If you choose to proceed here anyway, protect yourself: manually add every line on the worksheet, demand that every dollar contributing to the total is itemized, and do not assume a negotiated discount is real unless you can see exactly where it comes from. read more

It shouldn't take an hour and 50 minutes from my arrival (to my schedule appointment) to finish service. Don't overbook people if you can't do things efficiently. Customers schedule a time for a reason. The staff also needs to be more honest about time tables. (Oil change by the way) Do better if you want people to use your center. read more

The worst dealership I've ever been to in my life. Ignorant and condescending managers that live up to the worst reputation of car dealers. Stay away! read more

If I could give them zero stars, I would. Although my first experience here in 2022 was great, I was rudely awakened. On the afternoon of July 26th, I went to Toyota and inquired about a 2025 XSE Camry. I received inaccurate information from the sales manager that could have been fraudulent if I had continued with the loan process. After a 'discount' that was never applied, he quoted me at $39000. According to Sales manager James, there is a 6% interest. He calculated my monthly payments to be $790. He kept pushing me to put down a deposit of $3,000. After I mentioned an interest promotion I had seen, he proceeded to tell me that he was unaware of when it would start and stop. Once again, misleading as it stated on the direct website as ending on 07/31/2025. He then proceeded to quote me in the 700s with a 5% interest rate and 72 months! As any person would do, I walked away with information and couldn't process how dishonest this was. After further examining calculations they quoted me a 13.3% Apr and stating it was only 6%. Attempting to charge me $18000 in interest, which doesn't factor in the $3,000 down payment. Being a loyal Toyota customer, I couldn't imagine anyone taking advantage of me in this manner. As a young Hispanic woman, I began to contemplate whether my relationship would have been different if I had brought a male companion with me. After kindly declining their offer and parting ways due to the lies and mistreatment. I searched for accurate pricing from other dealerships. At the Oakbrook location, I bought the same car for $2000 more, with a 72-month term and a 6.25% APR. The total amount of my monthly payments was $618, which is not even close to what Orlando Park quoted me. Besides the taunting situation, on 07/29 Gary texted me with an inappropriate message. I have no issue buying a car from any person. I am fluent in English and my family speaks Spanish but they were never with me. Also reassuring that i was being discriminated as i have never met Gary. I also never mentioned being uncomfortable working with a male person or someone of different nationality. I actually purchased my 2022 Camry with Adrian whom is Italian and did a great job in 2022. What kind of dealership refers to their customers by their demographics instead of their full name. for an ONLINE manager to know i was a young women that was Hispanic another staff member must of told him. If you are a woman, young, or minority, it's important to know that buying vehicles here could potentially create a loan based off personal biases hidden in what they call "interest". I suggest anyone that purchases her to research the Illinois following acts 815 ILCS 375/) Motor Vehicle Retail Installment Sales Act, 815 ILCS 505/) Consumer Fraud and Deceptive Business Practices Act, and HUMAN RIGHTS (775 ILCS 5/) Illinois Human Rights Act. Following the report of the incident to Toyota and the opening of a case. The dealership got in touch with me and offered the coldest apology, which resulted in more discrimination. The first thing Adrienna said before even apologizing was " do you speak Spanish?". Once again showing she never even read the report and then tried to blame it on the case stating i spoke Spanish. I have spoken English to them throughout my services, and I'm unsure why this continues to be brought up. Avoid this dealership unless you're willing to be robbed, discriminated against, and racially profiled by staff you've never even met. read more

Orland Toyota - Car Dealers Near Me - Tinley Park, Illinois

I have bought four cars from the dealership and have gone in for every single routine maintenance on each of them. Never again. I tried to buy a new car recently from them and getting somebody to call me back was the most painful experience ever. They couldn't have been more rude and made no attempt to move forward with the sale. So, I called a different dealership about 45 minutes away. Within 15 minutes, they located me a car, scheduled for me to come in and pick up the keys within 24 hours. What they were able to do in 15 minutes far surpassed what Orland Toyota Failed to do in a week. I will never go back for any reason ever. No loyalty to customers whatsoever. read more

Great service, was able to go in and out pretty quickly. When we weren't able to close the deal on Saturday both the sales and manager helped me come back in and close the deal that following day. They were overly aggressive or pushy on accessories and other products. They truly understand their customers. read more

Horrible service experience - they damaged my new (2k mile car) rim during a tire replacement, during the rim "repair" (still wasn't fully fixed) my new car got a scratch on it while onsite. They then ordered the wrong wheel, which is not surprising given their lack of leadership and attention to detail . The topper of it all - the service manager met my frustrations with defensiveness and an overall demeaning attitude. read more

At Orland Toyota, I purchased my dream car here, the 2018 Toyota Camry XSE! I was very happy with the deal and I really like Toyota Care and the car washes. In addition, there is a very nice lounge in the dealership as well! read more

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Just bought my first car a 2024 Toyota Corolla, and used Sam Rafati. Sam was the best!! He made the process as smooth as possible, and was very efficent. He also answered all of my questions and solved all of my concerns! read more

Orland Toyota - Car Dealers Near Me - Tinley Park, Illinois

Marking up vehicles from 5k to 30k. Online prices listed are not the same as when you go into the dealership. Shamelessly selling 70k vehicles for 100k plus. There are plenty of dealers in the western and northern suburbs that will still sell vehicles at msrp. Not this one. Stay away, shop around till you get the best price. And never ever pay a markup, there are ALWAYS dealers willing to sell the vehicle at msrp and its not hard to find. read more

Went a few weeks ago in search of a new car, Nour was my salesperson and she did an amazing job helping me find a car that was within my budget and to my liking, she worked around what I wanted and was super helpful at explaining everything about the car. I didn't think I was going to leave with a car that very day but thanks to her I did! read more

Les recomiendo muy buen lugar buen trato les recomiendo busquen la señora Adriana naranjo roriguez ella abla spañol muy linda persona muy amable read more

Purchased a new 2022 Toyota Highlander all service work performed at Orland two oil changes both times a large cover underneath fell down dragging on the Highway reinstalled damaging the cover and many screws missing Orland said bad design we do not make them we just sell them would not take blame wanted $600.00 plus for cover and hardware went to Gerald Toyota for a re-install cover and hardware at my cost they said they would covered it if they would have done the service work read more

Did not honor internet price after receiving several emails to please come in because they just lowered the price of my desired vehicle. I agreed to pay the internet price but then they Tried to add on mandatory accessories in my paperwork. Apologized and said the internet price was wrong. Incredibly shady sales tactics and illegal to false advertise a vehicle price and not honor it. Huge possibility they thought they could screw over a women customer and I would sign before noticing their number fudging. Needless to say, I did not purchase the vehicle at their inflated rate. BE CAREFUL! This dealership will say anything to get you in. read more

Orland Toyota - Car Dealers Near Me - Tinley Park, Illinois

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I purchased my vehicle from Ramsie and Jimmy! Ramsie listened to our needs and his time with us without any complaints! We look a various cars and had an awesome time: there was no pressure to purchase! It was nice and easy! Jimmy is the manager and he's the best! They will take care of you . I promise!!! They even got me a RED BOW on my new car!!! Thanks Orland Toyota read more

Orland Toyota - Vehicle - Car Dealers Near Me - Tinley Park, Illinois

I wish there was zero stars!!! My husband purchased a vehicle from Hamza Darwish and came home. I reviewed all the paperwork because English is my husbands 2nd language. First of all, I am not denying my husband signed the paperwork. I get it, he was gullible. So, I explained to him he purchased a $1,499 paint protection warranty and a $299 theft system. We went in to the dealership to ask for a cancellation of the 2 add ons. First we were denied to talk to a finance professional, then we were denied to speak to a manager. The salesman stated he would be the liaison. He then called another employee "Nick" . They denied us cancellation of the warranties even though it clearly reads "This product is fully refundable with-in 30 days of date of purchase by your selling dealership". They denied cancellation of the finance agreement to accept cash. they denied us cancellation of the Equi-pro theft system. This is sooooo stereotypical of the bad old school car dealership/salesman bull. I am so disappointed in Toyota and will proceed to make phone calls to Toyota and the BBB. Possibly even an attorney. HORRIBLE read more

This is a classic!!! My daughter wanted a new Toyota. There were none to be test driven. She was shown a Ford Explorer 2017. Used . First, they tried to sell her a 2600 car wash. A typical dealership sell tactic. But that's just the game.... This is the best part... they kept telling her how great the car looked with the sport rims..... Check out the "sport" rims and great tire tread!!!??? I know.... buyer beware. This was just too ghetto to not share. When buying any vehicle from a dealer, GO OVER IT AGAIN AND AGAIN. Can't wait to see the great "new" brake job they performed.......oh vey read more

Orland Toyota - The "Sport Rims" Orland Toyota style. - Car Dealers Near Me - Tinley Park, Illinois

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Caution. Their advertised prices are inaccurate. They have add on costs in the fine print. The actual price is higher than what they advertise. read more

Me and my wife stopped in to look at cars. We specifically were looking for a Toyota Corolla and we weren't greeted when we walked into the dealership when it was very slow. We got a salesman named Shayne Yasin and i only know that from looking at the website. He didn't introduce himself, didn't ask for our names. He didn't seem like he wanted to satisfy us with what we were looking for or sell a vehicle. Very disappointed in this dealership and will not be back read more

Hi Yelpsters back with an update! ( go check out my Google reviews for Orland Toyota!) Sam is literally the best sales man around. Totally hit me back when my dream car Rav4 XSE Hybrid hit the lot. We had to work the numbers for a minute (cost of vehicle), yet that didn't stop Sam from making sure I got exactly what I'd been talking about since our first encounter back in 2020. So I did a thing and purchased this beauty, I call her sunflower haha go check it out. If you need a car, hit up Sam at Orland Toyota, tell him I sent ya thanks so much Sam I appreciate you #istartedfromthebottomnowimhere #rav4xsehybrid #orlandtoyota #samrafati #buildcredit read more

Orland Toyota - New new 2022 - Car Dealers Near Me - Tinley Park, Illinois

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I called to get a price comparison. They said they couldn't compete and said their quote would be a couple hundred dollars higher. That'd be about 33% higher than another dealership. They are either very lazy and didn't want to run a quote or they prey on people who don't shop around. Either way it wasn't a good look. read more

I bought a 2025 Toyota Sienna from Orland Toyota and absolutely loved it until the sunroof started leaking. I brought it into Orland Toyota and the leak was very obvious and was told by the service department this was not normal. I was given a loaner car and made it very clear I was going to St Louis and it would not be a problem. The service manager, John spoke with my husband and told him he was contacting Toyota on how to fix the issue. I received a phone call Tuesday afternoon and was told (long story short) there was nothing they could do and it was "normal". A family member, who is a mechanic and fixes sunroofs all the time, called and asked questions and John could not have been more rude and condescending. I was on the 3 way call when they were talking and in no way was he asking John questions that would warrant an attitude. At one point John said "I know there isn't a problem bc I don't have a bunch of 2025's lining up with leaking sunroofs so I am done with this conversation" hmmm to me that shows there is a problem if you don't have a line! John then said he expects the loaner back immediately and he will press charges against me if I didn't return the vehicle within 24 hours. I never once said I wouldn't return the loaner and besides - don't you think I want to drive my brand new 2025 on our vacation? Anyways ... I have been banned from getting a loaner car from Orland (even though I returned it within 3 hours of our conversation) and still have a leaking sunroof! Omar on the other hand was very professional and very nice! The video is the service department testing my sunroof with a power washer .. again they said this is "normal" read more

We bought a car here a year ago and paid for the oil changes and general services......Should it take over 90 minutes, when you have a SCHEDULED appointment, to get a simple oil change on a Tuesday? That was rhetorical, the customer service from the time I pulled in until the time I left was indifferent at best......and if, after 90 minutes I hadn't said something, I think I would have been waiting there another 90 read more

I won't be taking my vehicle here for service. The Service Department is very sales driven and frequently makes mistakes. They were going to charge me for more quarts of oil for a 6-cylinder not knowing I have a 4-cylinder. If I didn't catch that mistake they would have kept the money. Also I asked for Genuine Toyota wiper blade refills. I didn't want to spend the extra estimated $35 for them to install them (I could do it myself) and asked for them just to sell me the refills. They just left two refills on my driver's seat with no box and they charged me full Toyota Genuine parts price. Unbelievable that this place carries the Toyota name. I'll *never* go back to this place. I won't buy a car from here. I won't take my vehicle here for service. They try to take every last $$$ from you. We're all struggling in this economy and Orland Toyota adds insult to injury. I can not recommend this place to anyone. If I can rate this 0/5 stars, I would. read more

I went into this dealership to buy a car. I had researched online my cars trade in value using Kelley Blue book and carfax and used their calculator to explore what my car payment would be using the information on the specific car I wanted to buy. When I sat down with the sales person they told me my cars value was $6000 less because I needed tires and the car fax showed a minor accident which was cosmetic but was repaired That car price was also $5000 more than what the price online was and I was told that was because the dealership is allowed to add fees to the sticker price So the price of the car payment would be $280 a month more than what all of their online information said it would be None of this made sense to me and I was told I was crazy and they could not work with me. I left that dealership and drove to Gerald Toyota in Matteson and bought the same car for the price that matched all of their online information and they gave me the trade in value I expected minus $800 for tires which I found to be a fair offer My car payment is exactly to the dollar what their online calculator told me. read more

Had my car sent here for minor repairs from accident well two months later and they still can't find or fix the problem but put 16k worth of other parts that weren't issue in this place is a joke very unprofessional even the supervisor was rude n very unprofessionaland unhelpful read more

My 2008 Honda CR-V was in desperate need of repairs that totaled $4000 which I was not going to pay. Especially when the car had 185,000 miles on it. So it was time to upgrade. I wanted to buy another Toyota since I had a good experience 3 years ago buying my 2017 Corolla here, i came back. I entered showroom and waited 4 minutes before a sales rep appeared. Ty did and he seemed off...asked if I had been helped but no name, didn't ask me for mine, no what kind of car are u looking for...just how can I help u. When I had to use my phone to help him determine which cars they had in stock I felt this interaction was doomed to crapsville. I demanded a manger or another sales rep. Waited 4 minutes then I went to cashier to inform her of situation. She immediately located manager who was ok, brought in saleswoman Nour who was friendly, quirky. I understood her personality. She listened, she offered solutions, suggestions....FINALLY!! The transaction went well with her. Finance guy Dan was a tad extra, dry sense of humor. Kaitlyn accessory rep, was good -had worked with her b4. I finally got my 2021 Toyota Corolla and am loving her. I nicknamed her Lady Blue. read more

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I came into this store unsure and nervous about what to expect. I have been burned before and was worried that would happen again. I have to say that the salesman, Adrian, totally put me at ease. He made sure that I felt comfortable with my purchase and found me exactly what I wanted. I love my car so much! After driving it home the first day, I noticed that the tint was coming off in a small spot, likely from the porter ripping the sale sticker off of the window, and contacted Adrian and he got me in right away and set up an appointment to get it fixed immediately! And just today I came in to get a car wash. There was no one available, or maybe they were on break at that time, not sure, but without hesitation Adrian insisted he would do it himself! I also tried to tip him as well and he would not even take my money. He really is a great salesman and such a nice guy. I can tell that he really actually cares and wants to make sure that I'm happy with my purchase. Anyone looking to get a new (or used) Toyota in south Chicagoland, I highly recommend Adrian at the Orland Park location! Thanks Adrian and my boyfriend is going to be coming here and working with Adrian when he's ready to upgrade his Camry for a new one! read more

Orland Toyota - Toyota Corolla XSE Apex - Car Dealers Near Me - Tinley Park, Illinois

I've purchased three Rav 4s and a Tacoma from them over the years. Salesmen were great and so are the guys in the service department.

Approx. 3 weeks ago, I had stopped into Orland Toyota about inquiring to purchase a 2021 or a 2022 Highlander with low miles. I was assured by my salesman Joe S. that it would be no problem, and he introduced me to Richard M. the Pre-Owned Vehicle Director who also assured me that finding a 2022 with low mileage and a V6 Engine would be no issue. He took my information and assured me he would contact me within a few days. Approx. a week later, I stopped into the Dealership to inquire about a used 2021 Grey Highlander that appeared online that fit the specs of my search. I tried to speak with either Richard or Joe, and neither were available as they were both off. I spoke with another sales associate name Shayne Y., who told me the grey Highlander had not come in yet, and that he would reach out to me when it did. As I walked the used car the showroom, I noticed a Blue 2021 Highlander that had very low mileage and pretty much fit all of my bullet points. I asked Shayne about the vehicle, but was told it had not been priced yet and was still needed to be "Toyota Certified." I left my name and number again telling Shayne that I was interested in both vehicles. He said he would call me as soon as he had more information on them. After waiting another week to Friday the 14th, I stopped in again after work to see if any head way had been made on the 2 Highlanders in question. I met with Shayne again who told me that they were done and ready to be looked at. He grabbed the keys and we walked out to both vehicles. As we approached the vehicles, he suddenly got called away and handed me the keys to both vehicles so I could take a look at them up close. Both Highlanders were the right color, but the wrong vehicle as the interiors and mileage were vastly different. I took the keys for both and walked back into the Used Car Showroom where I proceeded to wait another 15 minutes for Shayne to return. He never did. I returned the keys to another sales associate stating what had happened and that they were the wrong vehicles and I couldn't wait any longer. Approx. 10 minutes after I left, Shayne called, apologizing for the wait and mix up, and said that he would correct it the following day. I returned to the Dealership again the next day because Shayne stated that he had both correct vehicles ready to be looked at finally. Once again as we approached the vehicles I told Shayne that they were STILL NOT THE RIGHT VEHICLES. Again, correct colors but wrong interiors and mileage. Angry and frustrated we walked back into the used Car Show Room where I ran into my original sales associate Joe S. who saw I was a bit angry and stressed. I told him which vehicles I was trying to look at and that I was interested in purchasing one of them. After telling him that I was more interested in the low mileage Blue 2021 Highlander, Joe S. stated for me not to worry, as he would put a hold on both vehicles so when I came back on Weds, I could get first pick of either. Joe S. conferred with Richard M. and told me that both vehicles would be ready on Weds. June 19th. All I needed was to bring in my title and an updated offer from CarMax on my Trade in. I showed up Wednesday a little after 12 pm and met with Joe S. who seemed to be having a bad morning. I asked him to bring both vehicles around so I could test drive them both. First, he brings the Grey 2021 Highlander around that did not have any real time photos online, just stock ones. Well, I know why, it was because there was existing damage on the passenger side quarter panel and molding, looking like it had gotten gouged in their parking lot. I passed on that one and asked to see the low mileage Blue 2021 Highlander that I was really interested in and had followed up on several times. Joe drives up to me and my wife and hands me the keys. As I go to open the door, I notice that the interior again is the wrong color and that the mileage is vastly different. I confront Joe and tell him its the wrong vehicle once again. He states to me quote "This is the only blue one we have left, the one you wanted sold an hour ago." Stunned and angry as hell, I asked him how this is possible seeing that he had told me he had put a hold on both vehicles. I also asked him why he didn't tell me ANY of this right when I got there! Joe stated to me there was nothing he could do and that another sales associate had grabbed it and sold it before he got there on Saturday. He apologized and asked me if I was still interested in the damaged Grey Highlander. I was furious with ALL OF THE WASTED TIME I had just endured for the last few weeks and the audacity to believe I would fall for the old "Bait and Switch" routine. The way I was lead on and treated by your Dealership was unacceptable and incredibly unprofessional. I was a repeat customer who will NEVER shop at your Dealership again. I am taking my money and loyalty elsewhere. read more

Service department took approximately two hours to replace one headlight. It took 80 minutes after arrival just to inspect vehicle, despite having an appointment. A headlight replacement shouldn't require a two hour wait. read more