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    Rizza Cadillac

    2.7 (158 reviews)
    Open 9:00 am - 6:00 pm

    Services - Rizza Cadillac

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    20 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Rizza Cadillac Photos

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    Recommended Reviews - Rizza Cadillac

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    Two months later, the backup camera this dealership took from my vehicle has yet to be replaced.
    Franco G.

    If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the 'We Owe'. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I had picked it up, and no one available to install it. As soon as I had gotten the vehicle home, electrical problems came up. I also observed the oil filter on the vehicle did not appear to have been changed, the wiper blades were streaking, and the cabin filter was very dirty. These are the basics of any used car inspection! I notified Carlos right away about a defective OnStar system and backup camera which I had come across. After a few weeks had gone by, I was finally told the tires were in. The dealership didn't put on the new Bridgestone tires as promised. Instead, they installed used tires that had numerous patches and plugs- there is no denying they had been used. Bait-and-switch. The new key fob was programmed improperly- the memory seats did not operate, so I had to go and have the key fob reprogrammed elsewhere. The biggest concern I had was with the backup camera. Instead of ordering a new backup camera, the most logical resolution for the issue, the dealership bought one from a junkyard. The issue is, the junkyard one came from a different ATS, one that was not compatible with the vehicle. When they called to ask me to come and pick up the vehicle, I instantly noticed the backup camera video feed on the radio was pointing right at the ground. Did the technician not think to verify their work post-replacement? At this point, frustrated, I spoke with Josh Jansky, the Used Car Director, about the situation. I expressed that I just wanted a new replacement backup camera from GM. When ordering the camera from GM, it comes complete with the bezel for the trunk button and camera. Josh shipped me out a replacement backup camera about a week later, but extremely dishonest and disappointingly, I received a lesser, aftermarket backup camera that also did not work. When I checked the bezel that was on the vehicle with another dealership's parts department, they confirmed that the bezel from the junkyard that the dealership put on did not match the one for the vehicle. I called Josh right away, figuring I could just get my original, correct bezel back for the vehicle, have the camera itself swapped out, and be done. To my surprise, Josh ignored all of my calls. My texts to the salesman Carlos also went without response. After a few days of unreturned calls, I reported this incident to General Motors directly. The following day after reporting the incident to General Motors, I received a call from Scott asking about what happened. I told him repeatedly that my rearview camera bezel was swapped out while in service for the wrong one. Scott told me that Josh believed he had sent me back my original bezel, which given the wrong part number on the one I got back, was not true. Scott then told me he wasn't sure what to do, bizarre considering simply replacing the $200 part they lost while my vehicle was in their service department would have certainly boosted (or kept me from leaving) my review, but I haven't heard back from Scott or anyone for that matter in a week. At this point, I am left with a vehicle that has packing tape securing the cutout in the trunk where the bezel that this dealership took from my vehicle goes, and inside of my trunk is still torn apart over two months after purchase.

    The truck
    Kalvin K.

    Tried to purchase a truck today. I was paying cash. Truck is listed for 30,900. I'm pre-approved with my credit union. I did my homework as always and if I decided to pay the asking price (who pays that?) the total would be $33,500 as in the screenshot. I offered 33k OTD these people came back with $36500??? In what world. There is a hidden service inspection fee of $1995. I told them I'm not paying this. BEWARE OF THE $2000 fee. Even still the math doesn't add up. They refused to come down on the price. Told me this is the price with the trade in. What are we even talking about. Told them $33000 out the door with ttl or I am leaving. They came back with the best offer of $34650. I left. This truck has been on the lot for 2.5 months. They lost a sale being greedy. I would stay away.

    Service date
    Christie V.

    Beware The services technicians are horrible. My vehicle been in the shop since November of last year every single month sometimes twice a month I asked to speak to Tony Rizza. He's a really decent guy. He's the owner. He would not return my call this last visit the end of June they finally gave me a decent car to drivewanted to charge me over $2000 for the repairs gave me $250 off the vehicle because vehicle constantly be in the shop. Also Mr. Rizza threatened to call the police and report the rental vehicle stolen and I've been inconvenience every single month of this year. The horrible Service jobs. I been receiving countless time. I have spoke to Mr. Tony Rizza on many occasions. I cannot believe that he would even consider calling his vehicles stolen knowing that I run a BlackCar Service and every time my car down I lose money but I guess that's fine but he have his vehicle back. I had to pay $1800 to get my vehicle back. 400.00 in parts and the rest was labor fees. I found a government program, that would assist me with getting the repairs done on my car because of my disabled son and they refused to fill out the paperwork to become a vendor to get paid. I was left holding the bag they had just had my vehicle two weeks prior left several messages for Becky and the service manager and no return call back. I received a check in 2022 under the Illinois lemon law. Tony Rizza sold me lemon, and threatened me to turn it in rental stolen. I was told he was very disrespectful about the situation. The rental that the dealership brought to my front door. The owner sent message he was call vehicle in stolen. I will never return to that dealership again in my life. Thank you Rizza Cadillac for the total nightmare with my very first Cadillac purchase was a lemon.

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    Page 1 of 4

    Ask the Community - Rizza Cadillac

    Review Highlights - Rizza Cadillac

    Thanks to Marcin, Jim, Brian!

    Mentioned in 14 reviews

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    3.9
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    Today, my wife and I limped in with a fifth wheel trailer and smoking axle wheel. I had some spare…read moreparts with me. Chris said repair appts were scheduling 2 weeks out! I asked if he would mind if we took the wheel apart on the street and we might need grease to use the spare parts I have with me. He said go right ahead. He checked on our progress and when we decided the Dexter brake assembly was the problem, he helped us find a new brake assembly nearby. We were so blessed by his expert assistance as we were traveling east from South Dakota to New Jersey. Such great help, the community of Tinley is blessed by his expertise.

    My vehicle was towed in to Tinley Auto Repair tuesday after an accident. my vehicle was towed to…read morethe bodyshop wednesday, and i received a call that my bodyshop did not receive the keys to my vehicle. I called Tinley Auto Repair wednesday at around 5 pm and they informed me the key was mislabeled as a toyota, when it is a subaru, and that caused confusion. I was understanding about that, and asked about having my key delivered to the body shop. I was told that they would contact my bodyshop and have the key delivered. I visited my bodyshop thursday at around 10 am and was told that Tinley Auto Repair did not contact them yet. i called Tinley Auto Repair and was told that "We are a small shop, and we only have 5 people working here, i dont know when the key can be delivered" to which i understand that, but i was informed my key would be delivered the day by them, and that they were going to contact my bodyshop. she took my number down and told me she would call me back. I called back at 11:30 and gave my name and asked "i am just trying to figure out whats going on" to which the response was "uh, with what?" i asked "when my keys will be delivered" and i was put on hold, and then she came back and explained the situation from the beginning, which she had already explained to me. I asked when my key would be delivered, and she told me "can you stop? i dont know anything about this, i was just informed of this, this morning" when that is not true, i had called the day before and spoke with her and was told my keys would be delivered for me. she rudely told me the keys would be delivered and then hung up, i called my bodyshop and was informed that Tinley Auto Repair was asking them to come pick up my keys, and now suddenly they are a 4 man shop not a 5 man shop?? also they called my bodyshop AFTER i called them at 10 am. i called again at around 2 to confirm my keys were delivered, and i was told yes and then hung up on. thursday, i left a google review stating my experience and the rude customer service. the company responded, with what i feel is a dishonest response. I do appreciate you taking the time to explain how my keys were mislabeled, and that its not your fault! because you know of course its not your fault. but to say that you guys handled everything yourself, and that my bodyshop appreciated you in this is craaaazzzyyyy. and nothing addressing that attitude on the phone.... so if you value any form of customer service or trust, do not come here! or dont get into an accident in tinley park :)

    Orland Best Service

    Orland Best Service

    4.2
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    While the main picture for this business is sort of a tongue-in-cheek photo, this auto repair shop…read moreis no joke ... it is a solid reputable place to take your car. For those of us who are keeping our cars past the warranty period or driving used cars, there is a great need for good mechanics to do service and repair on these older cars. We need an alternative to the big dealerships. Orland Best Service (OBS) was really a find. My 8 year old Chevy pickup had an air-conditioning (AC) problem. When I first turned it on this season it blew warm air. Thought I might need a Freon top-off. When getting an oil change at the dealer, I asked about this and was told the standard price is $180 to LOOK at the AC. Keeping in mind that anything they found - even a Freon top-off would be an add on to the $180 - I said I would go elsewhere. Finally found OBS where the standard price for servicing the AC is less than $100. My first visit was just me showing up with no appointment one day. Tom - who is the lead dog here - took a look and checked a part to make sure the flap on the blower that changes over from heat to AC was working, and finally said he'd need a bit longer to diagnose the problem so we set up a date to come back two days later. I asked him what I owed for the hour he'd already spent - nothing. He said he hadn't done anything, so I didn't owe anything. Nice honest answer. Brought the pickup back two days later and left it. He was pretty busy so he didn't get to it until later but when he finally did he found that the little in-line filter on the compressor lines was clogged. He cleaned out the filter, made sure the Freon charge was up to snuff, and finished the job in about an hour. The price - $60. So, in sum ... if you are looking for a good solid mechanic who isn't afraid to get his hands dirty and is willing to try on anything ... this just might be your guy. Keep in mind this is only a two-man shop, but if you don't have to have your vehicle fixed in the next 30 minutes and you are willing to maybe wait to get it done right, you'll find Tom can usually get it done and at a very fair price. Very pleased and will bring my vehicles back for servicing.

    I recently contacted an Audi repair shop in Orland Park, Illinois, and spoke with Gerald a service…read morewriter. After explaining my previous issues with another Audi shop, Gerald's main concern was whether the warranty department would cover the labor costs, making assumptions about my willingness to pay. Gerald promised to call back within two hours after contacting the warranty department, but three days have passed without any follow-up. This has left me feeling undervalued and mistrustful of Audi Orland Park. In my case, two oil gaskets needed changing. At Downtown Chicago Parts crucial to my engine's functioning were left unattached on the passenger side floor upon picking up my vehicle. Taking my vehicle to another shop, the repair took only 1.5 hours and cost less than $1,000, including oil fill-up, fresh brake fluid, and trans fluid. To all consumers, be wary of manipulation tactics. Take a picture of your dashboard/mileage for drop off and pick up, maintain communication with your service writer, and be aware of necessary repairs. Nanette G.

    Rizza Cadillac - car_dealers - Updated July 2026

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