I wanted to call the office to find out if my back ordered materials arrived. I called three…read moreseparate times each time I did not get answered I had to leave a message. This is poor quality customer service

We recently purchased 11 windows and 2 slider doors from WH Lumber and Bruce Cirillo was amazing…read more He was thorough in his suggestions and provided us with outstanding service. I highly recommend Bruce and his team at WH Lumber for all your window and lumber needs.

Excellent design, poor workmanship, won't stand behind their work…read more We recently purchased a new home at Fieldstone Village, so we didn't have a lot of choice in our subcontractors. They have been competent, polite and more than willing to make repairs or explain things to us. Then there's Sasso. We actually went to their showroom and met "the girls." They call themselves that and will tell you they don't make decisions or give pricing. But they do have a great selection, creative ideas and try to please. Too bad "the boys" can't follow through. The floors they put in are pretty good. Uneven in a few spots, but not horrible. They cut and installed our counter tops. During the walk-through, we noticed the counter top wasn't even. One side of the range was almost an inch deeper than the other side. At first, they denied it. They had to come in and reset one side of the counter to make things even. But they did it. We talked with them about doing some extra tiling in our bathrooms. Talked about it...never agreed to it. They did it anyway. Which would have been OK if we knew the price and the work was worth it. The work is awful. The tiles don't line up. Bull nose tile is used inappropriately. Tiles stick out. It's awful. The builder, who agreed with us about the quality of the work, asked Mr. Sasso to come look. He stared at the work and said it was fine. Mr. Sasso attempted to tell us the work was done right. He seems to be the only one who thinks so. He wouldn't even discuss any repairs or make an attempt to satisfy us. Meanwhile, he's told us he'll call to take another look. We haven't heard from him in four months. Our advice: If you have a choice, stay away.

The people at Sasso Tile were so incredibly helpful whan I needed help getting a few (3) slate…read morefloor tiles for a homeowner project I'm doing. They patiently explained that the kind of tiles I was trying to match are no longer available everywhere... that it might be tough to find what I was looking for. I knew I could get them at a stone supply place in Milford, but I really didn't want to do business there since they weren't very helpful. The people at Sasso looked at my samples and listened to my description of what I was trying to accomplish... took my phone number and within a few hours called me back to say that they had spoken with a quarry that would send the three pieces of slate I needed... all for a fraction of the expense I'd have had in Milford. The showroom at Sasso Tile is terriffic, too. Some of their tile looks good enough to eat! I just hope I can do a big project and use Sasso Tile as my supplier!

We would like to thank Jack and Judy for one fab job, especially during a pandemic. Took Jack and…read moreJudy 4 months to receive the door due to a shortage of parts. We selected Bethel Overhead door after talking to several overhead door companies. They were able to obtain and install our garage door replacement exactly as we wanted. Jack's crew installed the door as one would expect; however, my husband and I are both Landscape Architects and design is essential. A couple of things did not line up, things have a tendency of move during installation, and our door opening was anything but standard. Jack tweeted it and everything is just how we imagined. We would go back to Jack in a heartbeat! Thank you Jack and Judy. Anytime you want to send someone here to look at the doors, a okay with us.

I can't thank them enough!! I purchased a home with a VERY old garage door opener. Finding a…read morecontroller that was compatible was impossible. I called numerous places and no one could help us. The owner stayed past closing time to look at their closet with old products and was able to find not only one but two remotes! I asked how much and she would not charge me. I was desperate to find one so i was willing to pay. Small gesture that meant so much to us! Thank you so much bethel overhead doors!!

G & R just finished a 3rd job for us. Not only are they quick, we found their prices are the best…read more Working with Gino and Theresa is seamless and a pleasure. The installers are neat, professional and the installations were perfect. I have recommend G & R to friends and they are thrilled as well!

Being in the customer service industry for over 41 years and having much experience with Granite…read moreCountertops Fabrication, I highly recommend G&R Fabricators. From Teresa, Ian & Gino at the showroom, to Tony & George on the Template measurement , & Installation, to the Plumbers, Mark & Brandon, they all got the memo on how to treat a CUSTOMER. G&R's pricing was very affordable and the job was completed on time as promised. As a matter of fact, the entire process started and was completed in less than 2 weeks. When I renovate my kitchen , I know exactly who I will use for all my Granite and Tile work, they have my 100% CUSTOMER Loyalty Guarantee. Respectfully, Joseph A. Barca Jr. Southbury, CT

Ciro came back to fix the issues. Took some time, but he came back. Improving my review based on…read morethis info.

Do you owner ciro and crew do you amazing job on my walkway in my retaining wall came down give me…read morea great price. Got it done on time and it looks amazing. Thanks again for all your help, sir.

Desk service used to be exemplary at the Wilton location…read more That, sadly, seems to have deteriorated in the last few years.

I approached the counter with a simple question about a screen door, but before I could finish, the…read moregal said there was no one there to help me today and asked for my name and phone number. There were 3 other sales guys behind the counter finishing with their customers and I asked if I could wait on one of them. She yells out "Steve" (not real name) from across the room and he yells back "NO!" . Again, no one ever knew why I came in. That's about the rudest I've ever been treated.

I had a wonderful experience using East Stone as my fabricator for my counter tops in my kitchen…read moreremodel. I spent months back and forth with Ljuan - and I must say what a pleasure! I would pop in to see Lou every couple weeks with more questions each time, and he would patiently answer me. I would spend time going to each stone place, and sending him my latest idea, and he would quickly get back to me with pricing. I must have sent him 20 different estimates to give me over the months. And he never got frustrated with me and always got back to me quickly. Once we finally decided and Bing and team came to install, another great experience - coordinating the install, on time, professional, and cleanBing and his team were excellent. My quartz top is gorgeous and our fabricator team did a fantastic job. I highly recommend.

We hired Zef and his crew to rebuild our bluestone front steps that needed leveling and also a side…read morepatio that was falling apart. They reused all the stones that were still good and replaced a few broken ones. Once those projects were done they installed a new bluestone pool patio. Zef took the time to pick out the best stones for our design. They did an excellent job and we are very happy with the results. They were easy to work with from start to finish. They do quality work and I would definitely recommend them for all your masonry needs!

They came and left a mess. We asked for a simple slab of concrete in our garage. Trash was left…read moreeverywhere, they left my hose on (well water!!) and out across the entire yard. They also broke the nozzle! The concrete was mixed in several spots on my lawn and splatter all over the front of our shed. The concrete was smoothed out incorrectly. When we asked for it to be fixed, they refused!!