I've now taken my 2014 BMW 535d to Larsen's Auto Repair a couple of times, and they've earned my…read moretrust. Most recently, I brought the car in after another shop told me I needed rear brakes, calipers, and suspension work totaling a pretty significant bill. Larsen's took the time to actually inspect everything and gave me a much more accurate picture. They confirmed the rear brakes were still in good shape (around 10mm), the control arm bushings were fine, and none of that additional work was needed right now. That kind of honesty is rare. They previously handled my front brake service, and everything was done right, no issues since. This time they also completed an alignment and oil service, both at fair prices. Mark was especially helpful throughout the process. He clearly explained what was actually needed versus what could wait, and didn't try to upsell anything. I never felt rushed or pressured, just informed. Bonus points to him since he's a fellow Atlanta Braves fan! If you're looking for a shop that will diagnose correctly, communicate clearly, and not recommend unnecessary work, Larsen's is a solid choice, especially if you have a BMW or higher-mileage vehicle and want straightforward, trustworthy guidance.

Larsen's have been my auto mechanics for thirty years and I can't say enough about them. They are…read morehonest, easy to deal with, reasonably priced and excellent at car maintenance. I highly recommend them to anyone looking for automotive servicing or repair. They're jusst the best.

They fixed a massive electrical failure in our '17 BMW. Price and speed of repair seemed reasonable…read moreand the results were perfect. They said the previous shop that was aware of the issue (that I chose to ignore) should've told me the issue could grow worse with neglect. I thought, "oh well, we can live without the stereo and back-up camera for a while." Wish I had gone to Pete Lea's first.

I had a PPI done, and I requested a call back to have a clutch replaced after authorization was…read morereceived from Carvana subsidiary Silver Rock who handles claims. I called back initially the following day. The front desk associate claimed she hadn't requested it yet due to being busy. I expressed that I was on a time crunch since Carvana has a 7 day return policy and I needed to lock in a repair day before that 7th day. I never received any follow up. I think that Pete Lea's Automotive Medical Center could do a better job communicating to a new customer, especially with the rates they are charging. $213.00 for a PPI that is a dealership rate without the dealership experience.

My husband and two dogs and I had arrived in the area for a few days away. We woke up on the first…read moremorning to find a screw in our tire, which had leaked a lot of air. Fortunately we had an electronic tire pump, so we were able to get to a tire place. I picked Gary's based on reviews and location. I was beyond impressed! They were friendly as heck and had our car in and out in about 25 minutes. We just took the dogs and walked over to a nearby coffee shop and had some coffee. We walked back and the car was done! And it was a good job--we went on to check out many places from Evergreen State to Point Defiance in Tacoma, feeling safe and secure the whole time. We are back home and all is dandy. I HIGHLY recommend Gary's for personal, friendly, and FAST work. Now I need to make those cookies I promised them...and send them! Oh--and there was no charge! Hence the promise of homemade shortbread cookies!

If you need any work done on your car or are having any issues with your tires, come here! The…read morestaff are all extremely helpful, knowledgeable, friendly, and most importantly, they listen to you! The prices are fantastic! I went in with a nail in my tire, and they repaired it within 30 minutes. I was originally quoted $30, but when I tried to pay, I was waved away. A big fear with auto repair places is that they will try to take advantage of you with unnecessary repairs, hidden fees, or overcharging services, especially for women. That is NOT the case for this place! I will absolutely be coming back for any and all service my car will need in the future, and when it is time to replace my tires, I'll be back here as well!

Watch your self, get everything in writing! My "friend" Brian McLees told me on a call when my car…read morebroke down in July 2025 that because of my husband's passing in June 2025, he "would take care of me, " he had " loaner cars" for me etc. He denies the original verbal estimate of $5300. I got a partial copy of an invoice texted to me Dec 2025 for $7380.00! For an old car that I paid $7k for in 2001! Now, its Jan 2026. In the meantime, I'd made payments totaling $5100! I filed a complaint with BBB. Threatened legal action, I can't afford. Brian offered me a "discount" to $6600. Now its $6100! Check the WA ST Auto Repair Act, get a written estimate! If not local, request text, DM, or email. Do not trust any verbal agreement.

I read the reviews and told myself that the low ratings were due to the likelihood that upset…read morepeople are more likely to write a review. And I was correct because I never write reviews lol. I took my car and got a quote for $250 to $500, a week later it was $700, and by the time it was done two weeks later I was told it was 2K for replacing an alternator and fixing an electrical problem that the dealer never found before. But, since the vehicle's catalytic converter was stolen last year, I thought maybe they pulled some wires out of place. $700 made sense, but $2k is an absurd amount. I was able to talk them down to $1,500. I should have gone back to the dealer and saved myself a couple of hundred bucks. What makes me sad is that this is my neighborhood shop, and I was looking forward to having a mechanic near my home for all my cars, tractor and boat, but it was an expensive lesson. Live and learn.

Great spot! Left my car for a day of maintenance and had a lovely experience. I appreciate the text…read morewith an inspection report that allows me to approve or decline addition services. They also have coupons on their site which never hurts.

Found this place because I felt ripped off by the Jiffy Lube in Tumwater and I didn't want that to…read morehappen again. I found they had a Groupon for 8 Synthetic blend oil changes for $99. Can you believe that? What a deal! Anyway I showed up first thing in the morning and they were already at work. I sat in the waiting room and they let us have the remote so we can pick whatever show we felt like and time went fast because I was only there for 30 minutes. While we were waiting I enjoyed the coffee from their Keurig. I handed the guy my punchcard and they marked off two oil changes, since they had given me full synthetic. I didn't know the difference and the guy who checked me in was a mechanic and not the regular office guy, so that's where the mistake was. That's okay though, lesson learned- make sure to ask for the synthetic blend. The punchcard lasts for two years, so I'm gonna get one for each of my cars because who can beat that deal?

I want to update my 1 star review of Frank and South Bay Automotive. To recap: Took my car in for…read morebasic maintenance which included a coolant flush. Barely got out of the parking lot and the check engine light came on. The error code pointed to my coolant system. After days of Frank trying to fix it he said he would research it and call me. That was over a year ago and no call. It cost me over $3000 to fix Frank's ineptitude. DO NOT TAKE YOUR CAR TO SOUTH BAY AUTOMOTIVE.

This shop came recommended by an acquaintance. I took my Kia van in for an oil leaking problem and…read morewas repaired that day. Quick turn around and was happy with the way I was treated by the staff that works there. Frank even came to pick me up which was a nice gesture. very satisfied, Clint Windus

Great service, very friendly, knowledgable mechanics. Dennis is great to work with and the owner,…read moreKevin, is very kind! You're not going to find a better shop anywhere in town, I promise. There is a reason you see other reviews for this shop that have customers that have been coming to them for years! The labor rates are reasonable and they take the time to explain, and show you the issue. They're HONEST, and are not going to sell you a bunch of extra services you don't need, and they actually care about the work they do. I can tell you these things with the utmost confidence. I'm not a mechanic by any means, but I am mechanically inclined and can do some repairs myself. The hours of labor they quoted for the the repair were done by the actual amount of time it took them to do the job. Pricing for the parts were normal, but also, the quality of those parts were obvious. They were not some cheap junk, and there wasn't a huge markup like you're going to find with someone else.They have integrity, and that is a very rare trait in the automotive industry these days. Trust the reviews! I did, and they didn't disappoint! One very happy customer. Thank you guys! :)

I have been going to this shop for around two years. I can't begin to say how incredible they are…read more Hard to find a place that is willing to work on classic cars, let alone with the level of experience and care you will find here. Pricing and turnaround is reasonable, probably better than you will find anywhere else. They have done serious engine repair for me, exhaust install, brake work, metal panel repair, alignment, transmission work, the list goes on and on... If you have a classic car, you know how much it means to you. Don't take it anywhere else, this is your shop.

Replaced our retired longtime Black Lake mechanic. Not disappointed. Fixed botched brake job by…read moreour first attempt at a replacement. Pleased with work since--agree with other reviews.

We needed an oil change, so I got an appointment. The work was done in a timely manner. I could…read morehave waited in the shop, but chose to go for a walk around the corner to the Shipwreck cafe. Was pleased to meet Richard, as this is a very convenient shop.

Thank you to the entire Matsenko Auto team. I can't put into words how much I appreciate everything…read moreyou did for me. After I was involved in an accident, Crystal, Andrii, and the whole Matsenko team were incredibly helpful from start to finish. They treated me like family and went above and beyond throughout the entire process. Their professionalism, communication, and dedication were outstanding. They kept me informed with timely updates and fought on my behalf with the insurance company and adjusters every step of the way. Thank you so much for bringing Shay Shay back to life. I am forever grateful to Crystal, Andrii, and the entire Matsenko team. I wouldn't trust my car with any other shop. You have earned a customer for life.

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

Great experience and nice staff. They have a shuttle, and since I was traveling and had a full car…read morethey made it clear that if I ever needed anything they could get me access. Would 100% recommend.

I can't say enough about Josh and his crew at Bryans Automotive! We have been bringing our cars to…read morethem for a couple years now, and they are the most reliable, honest and trustworthy mechanics I've ever had working on my vehicle vehicles. Pricing is reasonable and fair. Courtesy shuttle is awesome and they are super nice people as well! Highly recommend.