I waited almost a month for my order with no delivery and no clear communication. I reached out via email but never received a response, and there was no phone number to call for support. Eventually, the order was refunded without any explanation. While I appreciate the refund, the lack of communication and transparency throughout the process was very disappointing. This was a frustrating experience, and I would not recommend ordering if timely delivery and customer support are important to you. read more

I'll give them 2 stars because I did end up buying some bras but this was genuinely the worst shopping experience I've ever had. One of the employees was so rude and unfriendly I wish I had gotten her name so I could report her, but she wasn't even the one helping me. The girl helping me didn't seem to know where anything was and when she did finally find it she got me the wrong sizes. Once I got into the dressing room she disappeared and when I did finally get another employees attention they said they would find her to come measure me since it seems like they can't help someone who wasn't their customer first? Then I was waiting for a while and the girl never came back and I had to come out to the floor and ask someone and they said she had left for lunch without helping me. Chelsea was the only employee who was nice and actually did her job. They're honestly lucky I was this desperate for a bra because otherwise the customer service alone would've made me not buy anything. read more

Customer service is almost non-existent. The only possible communication is by chatbot or AI emails. There was a problem with my order which I was never informed of- nevertheless I was charged for the purchase, which never showed up. I will not shop with Intimissimi again. Be careful! read more

There were seven sales people and no customers but I was fully ignored. I was then given the wrong advice based on my size and they forgot to remove the alarm from my product. Also upon a closer look, the quality of the product was terrible. The district manager was rude and absolutely incapable. Value and service were very much below par. Don't buy anything here. read more

RETURN POLICY IS OUTRAGEOUS. I was gifted a pajama set and they refuse to exchange it for size or do anything at all with it because I don't a receipts. Did I mention it was a gift?????? Not everyone gets a gift receipts. Stuck with a gift that doesn't fit. NEVER going near that store. read more

Found this store many years ago in Italy. Was so happy when it came to the states. Inexpensive lingerie that is so beautiful and comfortable. We used to go to Italy with an empty suitcase just to put underwear, panties, T-shirts, nightgowns, and loungewear. Yes they offer Men's under garments but over the years here in the states they have reduced the selection while in Europe they have opened separate Men's stores. Helpful and friendly staff and conveniently located to a lot of my favorite stores like Louis Vuitton and Tiffany. Love this store and the quality of the items purchased. If you haven't visited this store I would highly recommend. read more

Intimissimi - Store - Lingerie Near Me - New York, New York

I ordered 3 bras Nov 2022 at their online store. It took them 1 year to send my order. After numerous exchanges with customer service I received my order Oct 2023. However the order was incorrect. I ordered 30DD x 3 but they sent me 34E x3. Packages are unopened and Iocal store refuse to accept return/exchange or refund. Online customer service is going in circles denying then accepting that the order was online. Told them order received is wrong size they are refusing to exchange/return. THEY ARE EXTREMELY RUDE. I am still going back and forth with them. SCAMMERS read more

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WILL NOT HONOR THEIR RETURN POLICY!! i purchased 3 bras from the scottsdale store and on day 31 i tried to EXCHANGE unworn merchandise, tags still attached for a different size. Manager said return policy was only 30 days but back of receipt states 90 days. Manager then fooled around with cash register for at least 30 minutes and said system must be down and she could not process exchange. I'm not sure why a simple exchange for the SAME ITEM could not be exchanged and she could just fix her inventory in the morning to adjust for the different size. Either way, super rude, very unhelpful. She gave me a corporate number to call in the morning ( disconnected). NEVER SHOP HERE AGAIN! read more

Intimissimi at 97 5th Avenue....Rude, Rude, Rude with a mix of passive aggressiveness. I Asked a sales person about a sale they had going on, she turned her head away from me and started to greet customers now entering the store. Apparently not all customers are equal. read more

Awful experience! Terrible quality. I bought some stuff at their online store for $200 and wasn't used for a couple of months. You know this brand is pricey and I wanted to use it on special occasions. So now after a while I decided to wear shorts at home and that's the second time I'm wearing them. I got size L when usually I do M. I wanted them to be bigger so I can sleep in shorts. But how terrible it is. I didn't even wear it the second time I just tried to do it and this is what happened. I'm shocked. I've never seen anything like that before. The seams came apart when I didn't even put them on. I just picked it up in my hands and tried to wear it. I've already returned a couple of pants and underwear a couple of months ago coz they delivered them already torn. But because I haven't used these shorts for months I can't return them coz the return time expired. Disappointed. I've never gonna buy anything from this brand anymore and I don't recommend you to. read more

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I wish there was an option for zero stars. I actually filed a complaint against Intimissi with econsumer.gov last month, because I have been waiting MONTHS for a refund on my returned merchandise. My original order was placed on Oct 14, 2022, and I received it, hated it, and returned it to their warehouse by Oct 21 (all six bras were horribly small and uncomfortable). After sending about a dozen emails, all of which were ignored, I finally got a vague response from someone named "Dorotea" with an e-gift card attached. The barcode on the gift card is completely unusable. Every time I try to check out with new merchandise, their system says "invalid gift card, please enter a valid gift card." It's now been over three months since they received my returned merchandise, and I still don't have a refund or functioning e-gift card. Today, I finally got a hold of someone named "Ivan" over their chat feature, and he proceeded to tell me that he couldn't help me because the situation was beyond his expertise............I cannot make this up. Their favorite catch-all response is "we are forwarding your inquiry to the competent department," but there IS NO COMPETENT DEPARTMENT!!! Do not give Intimissi another dime. It's a scam. read more

I fell in love with their products, but they are not yet set up for international online sales. It should be illegal for them to do so. I bought several items, taking advantage of two separate sales. The sizes were not consistent with what I had ordered before. They do not do exchanges, so the only way to be able to return and re-purchase at the same price is to return ALL the things you bought (even the ones that fit) and hope that the special is still running. And there isn't a person to speak you to simply manually do the math and re-order for you or give you a discount that honors the original pricing. It's very sad, especially because I LOVE my purchases. Hope they can get it together someday. read more

I love the European sizes because I have found some beautiful options they are so much nicer than Victorias Secret I really like the push-up bra which adds sizes and I got some really great recommendations service was amazing also the feel and value of getting a 100% silk bra that was so affordable and worth the price it fits beautifully I also love the bodysuits I've been wearing this one every day it goes under all my outfits as well as this black cashmere with lace v neck overall amazing store Jennifer Lopez collection mood boards upstairs Italian cafe and everyday bras also noticed downstairs Calzedonia for leggings and specialty stockings beautiful selection to feel and look gorgeous every day I love this store! read more

Terrible customer service from Maria, the manager at the Aventura, Florida location. very rude, dismissive and accusatory. will never shop there again. read more

Antes de comprar definitivamente había que leer los reviews, compre en la tienda del Sawgrass Mall en Florida y el staff es agresivo, rudo, me maltrataron verbalmente, me gritaron cómo si yo fuera un pedazo de nada y oh sorpresa pongo la queja en el servicio al cliente y parece que para ellos es normal, dicen que "no pueden hacer nada" , esto es inaceptable. Se quedaron con mis productos y no me devolvieron el dinero y salí maltratada. De las peores marcas con el peor servicio al cliente, al parecer no soy la única, veo todos estos reviews y que triste que existan marcas de este tipo read more

Had a great experience here. I have a really hard bra size to find and they had a decent selection for me. The staff was so helpful and knowledgeable about my sister sizes and I was able to leave with four bras and a matching panty for one of the bras for only 202$- that's NOT a lot for how much nice bras for my size can cost. I felt very taken care of, more than one staff member reminded me that could look for my size in the drawers . I will definitely be back. read more

Have been to other intimissimi's in the city and this was by far the worst customer service experience I've had. All the employees in this establishment couldn't care to give us the time of day. We had to nag employees to give us our attention: on their phones - and completely checked out. No one was attentive and everyone was extremely rude. As a person already self conscious when shopping for underwear I felt disregarded and anxious to leave. Wouldn't choose to come back here. read more

If you plan to have any kind of interaction with this company, be aware of the following situation. I did not get a refund for the returned items. It's been 4 weeks. Whenever I call noone picks up the phone and no replies to emails. And I returned the stuff because it's of terrible quality (treads sticking out, very flimsy see-through fabrics). Their customer service system is weird, poorly organized. I wanted to return the items to their actual store in Manhattan, New York. There I was told to contact customer service and ship the return. It took me several emails to get the info and return label. And when I shipped it back and never got a refund or heard from them. read more

There was an unauthorized order placed on my account and I've emailed customer service several times now.. after telling me they're looking into it, they ghosted me for a week (I followed up 4x..) and they finally told me to just call a store lol. Zero effs given by this company. The unauthorized order came from a store location and it was somehow linked to my loyalty card. Be careful when shopping here. read more

Never go to this store!! The employees working there are terribly rude and will follow you around the store. Customer service overall is horrible. Me and my friends went into this store hoping to find some cute stuff. My friend is a 42 DDD and they asked if she wanted to be measured to see if she would fit into anything. After the employee measured her, she said to my friend's face "we don't serve your kind here". My friend left the store crying and we all felt terrible. The environment in the store is overall horrible and they do not accommodate to different body shapes and sizes. read more

They do not honor the return policy which is printed on the receipt. This company is a total scam. Do not waste your money here.

Men. ZERO Inventory. No customer service. Don't waste your time!

Seeing all the horrible reviews of customer service, I feel like it's my fault for buying bras at Intimissimi without researching the company first. I tried do an in-store return at a different store than where I bought the items becuase it was much closer to where I live. (Westchester vs NYC) I called the Westchester store the day before going and provided all of the details of my return. I unfortunately lost my receipt. The Sales Associate I spoke to said 'no problem'. We will just look it up when you get here. When I got there, the Sales Associate told me she needed to contact the NYC store, even though I provided details of the credit card transaction. She couldn't reach them, so was going to send me home w/ my returns until a resolution was determined! I asked if I could just leave the bras there so I wouldn't have to drive all the way back to the store and she said, No. It's for my safety... whatever that means! I also had taken the tags off of one of the bras - - wore it for a total of 2 minutes-- realizing it didn't fit, I put bra and tags in the bag. The Sales Associate said they would not take the bra back because the tags were removed! I would have been OK with that even though it was the in-experienced staff in NYC who sold me the wrong size in the first place fault. I was completely stuck w/ bras that I couldn't wear so I threw them in the trash. I'm out 148.00. I will never ever set foot in that store again. Very sad as I bought PJs from Intimissimi when traveling in Lisbon and received great customer service and the PJs I bought are my absolute favorites. The store has beautiful products. It's a shame that customer service and returns are a complete mess. DO NOT SHOP THERE. Date of experience: November 08, 2023 read more

I thought this Italian lingerie store would be super expensive, but honestly the prices on most things weren't much higher than you would see at Victoria's Secret! Plus, they had an amazing sale going on with up to 70% of a huge array of items. Would give 4 stars only because the lingerie is a little more basic than it is sexy- more traditional styles and neutral colors. However, there's still beautiful products here at an affordable price (especially for the Upper East Side of New York!) Downstairs is a swim collection, upstairs features a men's collection and women's apparel. read more

I am following up again about my message I sent. I was erroneously charged and NO ONE FROM THIS COMPANY APPEARS TO BE TAKING IT SERIOUSLY. I am getting no help. I am told that IT is looking into it but the customer service department has NO information. I asked to speak to IT & was told that I can't. I asked to speak to a supervisor and was told that supervisors do not talk to customers. WHAT KIND OF COMPANY IS THIS!!!! This company steals from customers read more

False Advertising! I got an email saying if I spent €50 in the next 3 days, I get a free canvas bag. The very next day, I ordered 5 underwear from them and did not receive the free bag they advertised. I wrote them and they said they ran out of stock! ONE day after I received the mail. They said they could do nothing about it and offered me a 10% coupon. I WILL NEVER buy from them again! read more

Purchased apparel at Intimissimi and quickly found out I couldn't use it. I had given my email and was now a loyalty member. Unfortunately, the morning after my purchase I had an exchange because I was given the wrong size of one of my items. I was in a hurry and didn't realize that the receipt was not put back into the bag. After finding out that I could not use the apparel, I tried to return the items. The store refused to offer any assistance because now I did not have my paper receipt. I emailed corporate. They said since the purchase history was available, I should be able to return it. The store still refused the return. I emailed corporate again and they then said I can only exchange it. Fine. I tried to get store credit or exchange it. They had blocked the ability to do so in my purchase history. I am left with $400 worth of apparel I cannot use with no recourse. All returns were attempted within the timeline outlined in their policy. Additionally, their policy not only omits the need for a paper receipt, you would expect that in this day and age if one was necessary, the clerk would advise to keep it safe. And not keep it on a return. Oh yeah, I was suppose to get a return receipt on that second visit, but that was neglected as well. I called the general manager of the mall (Scottsdale quarter for the locals) and there had been prior complaints. I'll be filing a complaint with the BBB. Do not shop here. Highly unethical. Go to lulu lemon or some other store. There are plenty to choose from. I will never return. One star because you can't give 0. read more

I think the product assortment and styles they offer online look gorgeous. At the same time, very unsatisfied with quality and customer service. I ordered the silk shorts and silk top for my honeymoon. The shorts just tore after 1-2 wearing during the night. One seam completelly tore so I tossed them right on our trip. When I reached out to the customer service with that issue after the vacation, they requested a pic of the damaged shorts which I didnt have. Although many other brands would not require it but I still though requesting the pic was somewhat fair. Since I still had the matching top, I ordered another piece of shorts on sale. It was never delivered. I contacted customer service which did agree to issue a refund, but that was only for the sale price and now the item is not on sale anymore. I requested a higher refund or to just resend me a new item without a refund and have not heard from them since. So now I spent money on two shorts and still have not a matching set to wear. Just found that they are not having reviews on their website, which is probably how they are getting through with their strategy so far. Again, its sad - because the products look really lovely. read more

SCAM. Writing again to alert folks not to go here. The company has yet to reach out to me. Please go on Trust Pilot and read all the experiences - the company has a habit of stealing money. They will take your order, charge your credit card, and never ship you the goods OR they ship you the goods and never give you your refund when you return it. There should be a class action LAWSUIT against them because this is plain and simple THEFT. read more

Customer service is horrible Customer service is horrible. They never answer any requests. Phone is always busy. I'm waiting for my refund for 3 MONTHS . Would NOT recommend as a shopping website. Beware. read more

A step up from VS and not the overload of product, less of of a good thing can be better when the style and quality is what you're looking for. Staff is very friendly and knowledgeable to assist you. The first floor is devoted to lingerie for women, and the second is a mix of both men's and women's items. For the ladies, mainly sleepwear. Do make it a point to ask for your size if you don't see it displayed as they have stock in back and will gladly bring out a drawer of stuff to help you sort through. A pleasant shopping experience, they'll be opening up a location in Soho soon too. read more

Came to this store on 5th Avenue after realizing Victoria secret was shut down. I was still excited though, because I've been wanting to try out intimissimi for quite some time. Was shopping for lingerie for my friends bach party. For a brand that is fully dedicated to lingerie, I was quite disappointed by the lack of selections. I found myself going in circles, trying to find something cute and sexy. Whenever I picked up a piece to look at the detailing, a sales rep would come over to me asking what size I wanted- I found this to be very pushy and a little annoying. I was able to finally find one piece that I thought was okay and would be suitable. Sales rep told me it was part of their holiday selection and gave me the marketing run down to try and convince me to buy it. I told her I would come back in a little, as I wanted to check out saks to see if they had anything. After going and realizing intimissimi was my best bet, I went back only to find out that they didn't even have the size I was looking for -_-. It was a standard Medium! TLDR: lack of variety, not properly stocked, not the best customer service read more

The quality of the panties is good, but the customer service is awful. I went to the store, asked for panties size S. The consultant helped with that, took the panties and packed them for me. When I came home, I noticed that the consultant didn't check the size of them and actually one of them was size M. Customer service said that I have to go back to the store to return it. I live far from the store and usually don't go to malls often as I don't have time for that. No refund, no discounts, nothing was offered. So, I just need to find time, pay for the uber to get there to return one pantie?? The cost of the panties is not very low to just forget about it. read more

It's as if they purposely hire people that can't communicate. Very awkward and underwhelming. It's a shame because I love the brand itself.

I got pajamas which I returned as soon as they turned out to be too small (in less than 14 days). According to Intimissimi policy, I should receive a refund within 14 business days which passed over a week ago. Yet no payment. Their phone line does not work. Their chat has always a long line to wait. They never responded to my email. I am very disappointed. read more

Ok- so this location just opened a few months ago but popular overseas. After watching the veterans parade, my friend pulled us in to check the place out. The staff were all so friendly. Kadiyatu helped me and my friend was helped by Maria and Jazsalyn. Great people! I'm a big fan of VS so I was like ok they are pretty stuff but I'll stick with VS. then I started looking a little more and the fabric and design of the lingerie they have are so soft and so many variety-silk, cotton and polyamide etc. I had to get me some! I'm surprisingly impressed. Happy to be a customer! Definitely recommend. Go ahead and indulge and treat yourself! read more

Worse customer service experience in retail, and this is coming from someone who has retire experience. There were many staff in the store compared to customers and the staff acts dismissive around customers. One tall blond lady didn't even close the door in the fitting room so that was awkward. read more

First time in my life was refused to have my 5 bras being exchanged for a smaller cup. They were on sale, yes, but it's a basic model and there is no difficulty to do that as it's not a seasonal collection!! Always had a great experience in Russia, but here it's terrible. Never again buy anything in this store. Would continue to shop in better stores. read more

Awesome crew and amazing product. Thank you, ladies! Can't wait to have this brand in CA! read more

I've been a fan of Intimissimi since 2006 when the gentleman in my life brought me two sets straight from Italy. A little while later they were sold through Victoria's Secret and as quickly as they arrived, they were gone. Fast forward to a few months ago when they began shipping to the U.S. and are now open in NYC! I was in the neighborhood and stopped in since I had been lusting after a piece that was featured heavily on their social media accounts. The first associate I worked with was attentive and got me in the fitting room but said the style/color I was looking for was unavailable. I figured out my proper size and combed through the sale section while waiting for her to finish with other clients. I finally asked another young woman for the style and within minutes appeared with my size in hand! I assume because it's such a new location, some associates are still learning the styles/colors available (as someone who works in lingerie, I can completely relate). While my visit took a little longer than expected, it did not sour my experience. I will be back to complete my set and would recommend Intimissimi to anyone looking for beautifully designed pieces that won't break the bank. Special thanks to Shanelle! read more