If you appreciate QUALITY, then you will love this shop. Anyone who likes lingerie from Agent…read moreProvocateur, and/or the finer lingerie lines that typically come from either French or Italian companies, should pay a visit to this shop. The lingerie at Journelle is so delicate...so finely-made. You can particularly see this with any of their lingerie that involves lace. It's clear that the lace is not 'cheap', or factory-produced. The lace components are all very beautiful and delicate.

Phoebe was fantastic! I've been coming to Journelle's Soho location for years and this was my first…read moretime at Union Square and the customer service is just as amazing. I love this place so much. They're not doing measurements with a measuring tape yet (and the champagne and chocolate Fridays aren't back yet), but they know by sight your size and can confirm it by trying on a few different pieces. You get your own fitting room, explain what you're looking for, and they bring you as many pieces in as many styles and colors and sizes as you need. And girl are they knowledgeable and passionate about bras; they know what brands run large, which ones are hand stitched, etc. Their bras are beautiful and come in a range of styles and sizes. I'm so happy every time I walk out, thanks for the consistently amazing experience!

I have worked as a "bra fit model" for Wacoal and stand by their products. They are excellent…read morequality, comfort, and durability. In this day and age where other companies sell you shoddy products and workmanship, you can trust that Wacoal's standards and ethics are worth paying for. I have had bras and lingerie from other companies that fall apart after a couple of washes. Wacoal products last long. They do not stretch out and fall apart. People are constantly complementing my chest! I am proud to wear Wacoal.

The best service and best quality, wouldn't buy anything else at this point. They are willing to…read moremake sure the customer is satisfied with their product, and make it right if not!

I immediately felt profiled and singled out. Which was a disappointment considering all the great…read morereviews I read that had me crossing town just to visit. She made it a point to correct me on everything I mentioned and the terminology, despite telling her I was from elsewhere. She also made it a point to hardly offer anything and telling me the price of her items while cutting her eyes to me at the mention Everytime. As if I wasn't expecting high-end. While, I got to try on a few things, and was even ready to buy, she told me they didn't carry my size??? Like, I hadn't mentioned my size?? Okay. And instead of being attentive when I was also ready to buy, After mentioning they didn't have my size, she basically asked me to leave so she could keep talking on the phone to her friend. It's a no from me. I will not be going back.

Fabulous selection and personal service!!! I found the robe, gown and pajamas I'd been looking for…read moreeverywhere!

Stop and read this review if you want the best possible experience finding pieces that make you…read morefeel absolutely exquisite. I'm writing this review in order, starting with Tiffany, who honestly should be considered as the next owner or at minimum manager of this establishment. The grace, knowledge, and care she brought to this experience completely blew me away. I spent two and a half hours in this store and left with pieces I genuinely would have kept myself up at night regretting if I'd walked away without them. First, let's talk about Tiffany, because she made this entire experience, and then I'll talk about the products. Before that, something needs to be said. Corsets and pieces in this store are meant for events. For being seen. For adorning yourself and feeling beautiful in the world. They are not just for intimate moments behind closed doors, and it's time we stop thinking that way. You deserve to feel incredible, and this is the place to go. Tiffany I spent two and a half hours in this store. Tiffany was the first to greet me. She was always present when I needed her, yet I never once felt pressured. After I chose my first pieces, corsets, I spent most of the time in the dressing room, and Tiffany was there for everything, collaborating with me in the most thoughtful way. She taught me how to lace a corset and let me try it myself, which is no small task, but she was always right there to help. She was honest, genuine, and never salesy. The reason I walked away with so much is simple. She didn't have to push a thing. The quality of this store speaks for itself. She was incredibly knowledgeable, sharing details about a limited edition piece, one of only 15 in the country, and explaining how this brand created corsets for Beyoncé's Renaissance team. And she was absolutely right. The corset I purchased is the most comfortable, flexible, and beautiful piece I've ever worn. I can breathe, move, exist. I could honestly wear it all day and sleep in it, and I look incredible. I never felt rushed. Tiffany's timing was perfect. She was present when I needed help and stepped back when I didn't. She even brought my partner and me water. As a queer couple, we felt completely comfortable, welcomed, and celebrated the entire time, which meant more than I can express. For context, we were supposed to go to The Metropolitan Museum of Art that day, but this experience with Tiffany at Agent Provocateur was better than The Met so we skipped our booked entry time to the museum entirely. She listened. She was thoughtful. She was warm. Truly, Tiffany is a wonderful human being who should be highly favored in any room she walks into. If you want to know what it feels like to be a princess, cared for, guided, and pampered by another woman who genuinely wants you to feel your best, this is it. The Products Bikinis. Mature. Elegant. Beautiful. Chain pieces. Absolute dream pieces. I am now planning a trip to the Caribbean because I have always wanted a chain dress, and the one here was stunning. Any woman wearing it would look like a goddess. Corsets. An incredible selection. I loved all four I tried on. I had to make thoughtful decisions balancing desire with fiscal reality. At the very last moment, I was torn between two pieces. Tiffany said one thing that helped me make the decision that was genuinely right for me and ensured I chose the piece I would have regretted leaving behind. The pricing is a dream and absolutely fair for the quality you receive. I walked away with four pieces, and I am completely in love with every single one. Not a single regret. The Goodbye The bag and packaging you leave with are to die for. So beautiful that you cannot help but smile walking through the streets and taking the subway home, knowing what is inside that gorgeous bag. I was given clear instructions for my corset, which made me feel even more cared for and confident in my purchase. Tiffany even made sure to open the door for us when we were leaving, which honestly melted my heart. I had to give this woman a hug, because in two and a half hours she became my friend. How could women not bond in an experience like this? We brushed right up against closing time, yet I never once felt rushed. We were always exactly on time with Tiffany, and the entire experience felt intentional, calm, and complete. This is how retail experiences should feel every single time. Do yourself a favor and find Tiffany at Agent Provocateur. I do not live in NYC, but after the care, time, and intention Tiffany brought to this experience, paired with the quality of the products themselves, I can confidently say I will travel and work exclusively with Tiffany and Agent Provocateur in the future. That is how you create a lifelong, loyal client.

Horrible place and service. Just asked for store credit after keeping thousands of dollars of other…read moreitems so my wife could purchase more items later and was told "it's past the 14 day store credit policy. Only online is 28 days." It was day 17. Just be aware when purchasing here. They are jerks.

Thank you for the amazingly quick delivery of my new suit! It fits absolutely wonderful! The…read moreskirt is slightly longer than I am used to wearing, but it is still well within acceptable, just at the bottom of the knee. I won't be needing to make any alterations. The cut of the jacket and skirt is amazing and very comfortable. The jacket shoulders fit perfect and do not pull. The cut of the jacket accentuates my waist, and is very feminine. The skirt waist is perfect, the hips are not too form fitting, and it moves with me without pulling. The color of navy blue complements and brings out the blue in my eyes. The light blue pinstripe of the fabric is subtle. The design and fabric is classy and appropriately conservative without being overpowering. It is exactly the statement I was hoping to make. I know I am gushing, but I am very happy! Being an accountant with an MBA, and having to convince CEO's and CFO's of national and international companies of my expertise, impressions are of the utmost importance. With my order arriving on Saturday, it is with plenty of time to be able to wear it to my next interview. I was a more than a little nervous making such an important purchase online, that is, without being able to try the suit on first, and inspect the quality of the fabric and tailoring. I have small shoulders and a small waist, with full hips. I have been very frustrated shopping for appropriate professional business wear. I just kept finding women's suits that make me look square and unfeminine, or that were designed for women with a larger cup size than I, longer shoulder to waist measurements, and straighter hips than I. And that were of inferior quality despite a high sticker price. However, none of my fears were realized with your suit and I will definitely be a return customer. After all, can't have just one quality suit! Thank you for your recommendations and your superior customer service. And thank you for just being in business... you have filled a market niche that was sorely needed!

I ordered an off the rack tropical wool pant suit. I put a rush on the delivery which caused the…read moreowner, Jamak, to give me a call to make sure I was ordering just what I needed as most rush orders mean a big event is happening. Jamak was very kind and thoughtful listening to the type of clothes I prefer to wear and my body shape. The suit came in as planned. The pants didn't fit (my fault). I called Jamak to freak out because I needed the suit "right now!" She was very patient and described how a different size would be best and assured me that the fit would be a good match for my shape. There was a snafu on the next shipment but Jamak refunded the snafu amount without question. The suit DID fit perfectly. I really like the way the material lays, it isn't stiff or shiny or wrinkly. The cut does fit my shape very well and I will wear this suit often. The price was quite expensive but that is the cost of Made in the USA.

Beautiful linens and beautiful quality - definitely stop by - you will not be disappointed!read more

I've been a loyal customer for many years and have spent $thousands at all locations and online. I…read morerushed to get to this location before it's 6pm closing on Thursday and they refused to even let me take a peek upstairs where the bargain clearance items are. "It's closed" the clerk rudely explained." I came all the way from California" I pleaded. Can I just take a peek ? I will return tomorrow if I find what I like. NO! NO! NO! It was now only 5:45. "Come back tomorrow"! That won't be happening tomorrow or ever, I replied and stormed out. The merchandise is not that special and I predict they will not be in business much longer.

Often they open later than posted 11 AM opening time. A recent sales person was sweeping the floor…read morethen came over with broom and tray in hand to help me, didn't wash his hands then handles pants to sell me. I went to exchange them 3 days later for different style, they said they couldn't because I took off the label. the policy on the website and on the store counter said need receipts and in item in good condition, no mention of label. We had to involve the manager. The time and effort this took for a basic pair of pants was not worth it. I no longer am a club Monaco customer.

This location is the best i have ever seen in my life in New York! this place has wonderful staff…read morethat are willing to help you no matter what, color, size religon you are. They also have cute working clothes for my type of style. Customer service is nice and helpful in the store. Once u walk into the store you already come out with many clothes love the store and plus easy parking for me to shop easily. I come here everytime and they never fail to impress me!

Thank you to the gal that picked up the phone today and offered to help me sort out an issue which…read morewas giving me a panic attack. She was friendly and she did what she said she would, and my problem is already resolved; when does that ever happen? Thank you, lady.

Outrageous that LA store ordered and I paid for shoes from Soho store and they not only forgot to…read moresend them butcput them back in stock. when LA store called they found still had size and said they would overnight to me for following Monday. Shoes never showed up by Monday and now will have to sit on my doorstep for a week- never shopping at Splendid stores again.