My wife & I bought a brand new Lincoln in Feb. 2014. InTouch provided our note. I lost my wife to cancer in Oct. 2015 so a two income household becomes a one. Everything is fine, never a late payment, & then in Aug. 2016 I incur a 20K (!) repair bill on this vehicle. InTouch offers a 2 month skip for $100.00 every summer, which they were kind enough to extend for me in Oct. & Nov. which I used in part to offset the repair bill. Money still tight in Dec. so first time a payment not made on time. Get the friendly reminder email which asks for you to check in, so I did & explained the situation. I didn't ask for this, the agent simply offered & executed a change of due date from the 10th to the 25th, which effectively moves the official late date to the 5th of the following month. In furtherance he also eliminated the late fee. The customer service of this institution has consistently been outstanding in every interaction I've had with them, and rather than be namelessly red-lettered as is the norm in these circumstances they instead swing into action out of care & concern for their clients as part of their customer service initiatives. Not to mention the super low interest rate we got. Out of all banks I have ever worked with, InTouch receives my highest recommendation for competitive rates & customer service experience. read more

My one of the worst experience with InTouch Credit union. I have another credit union membership from past 12 years and we moved out of the State, So thought work with InTouch Credit union. Opened the account in Dec 2015 with a small amount money. They never said about monthly statement will deduct $3 when I opened, I am an IT guy and I am using email options for my all accounts to save the paper print. I am not talking about $3 but this also one, their team is not trained properly to explain main things. Second biggest thing is.. We deposited a check in other shared branch Credit union. After the check deposited I called the customer service and requested to verify about funds when will be available. I called on 4/19/2016, they said my funds will be available on 4/21/2016. I went to the bank and requested a cashier check to pay my 401K Loan amount. Cashier called her manager for help. Finally Manager saying, this is your new account and funds will be available after 7 days. The manager looking at me like a thief and she is not a polite person too. I requested to verify the check was cleared or not, she refused to check anything. I called my friend and verified deposited check cashed from his account. He said the funds withdrawn from his account. I was really upset in the bank and walked away. I spent more than an hour to reach bank and other stuff. If they say same thing when I called on 4/19, definably I don't go to Branch and insulted by their staff. I called their customer service number again and discussed about this after 35 min they said they are not able help me get funds available. I requested to speak with their relation manager, they kept me 15 min on the hold and not responding. I disconnected the call and called again, able to catch a manager and she is very helpful. I explained the condition why I am looking a cashier check ASAP. She tried her best to help me. They requested check from shared branch credit union and other bank not able to help to verify the funds. She called me back after an hour and requested if I am able get check from my friend. We sent image but no response. Today got an email from her and saying that, they are not able to verify the funds. I requested in email to verify my check cleared from other bank, No response yet. Finally, it's waste of time to work with them. They are not helpful and they don't have well trained staff. read more

I have been a customer of this credit union since 1988 (27 years) and it was EDS credit union. I have always had great customer service. Recently, my Microsoft account was hacked and someone used my information there to charge $895 to my checking account. The Credit Union helped me cancel my debit card, sent me a new one immediately and had the money back in my account in 5 business days. It did take almost a week to get the new debit card, but I think that was mostly a mail issue due to the postmark. I have and would continue to recommend them to my friends and family. read more

So again we had trouble depositing real cash into InTouch Credit Union's Robo teller machines. If the bill is the least bit crumpled at all the Machine will not take it and it jams up the process. What once took 5 minutes to do a deposit now takes about 25 minutes. I guess we need to spend 20 minutes ironing each and every one of the bills to ensure we can meet the high standard of acceptance now required by this institution to accept our daily deposit. We run a cash/credit card business where half sales are cash. InTouch has now trended putting small businesses to the trash heap. The machines will not even accept any coins either! Which is almost laughable since what service are they now providing except to be an extension of your computer? Why bother when there are better institutions that offer more bang for your buck than frustration with something so simple as depositing real cash into an account! We have selected another institution for our business and only have to put up with InTouch a short while longer as we overlap and transition our 6 year old accounts from InTouch to a real money institution!!!!! read more

I do not suggest getting a car loan with them I live in Las Vegas and they do not communicate with Texas I've been sending in proof of insurance also been paying monthly payments on time every month not a penny late and I talk to the insurance verify side and they always say they didn't get my proof I've talked to Courtney at the Las Vegas branch been emailing Irma Tanguma is has not been no help said she sent my proof of insurance to there team and yet they still marked on my credit report saying I was late on a payment . They do not appreciate you as a customer here even when they are in the wrong they don't admit it and this has been an on going problem since January . I have documentation of every month being on time with my payments and proof of insurance. just talked to my insurance and they have followed the green slip directions as to adding you as the lien holder that's NOT the problem that's your excuse read more

current car note with this terrible company. charges $10 to make an online payment on the car note!!! EVERY MONTH. 0 stars, shut it down.

We have been members here for almost 30 years. Unfortunately there is no more customer service. I don't mind progress or even having no tellers, but to have the machine default to giving you hundred dollar bills is not friendly. In order to get 20's you need to engage the representative through the machine. It should the other way around. No one really wants 100 dollar bills and if they did would be happy to request. I just do four transactions of $80, $80, $80, $60 to get the $300 I usually withdraw. Then I went in today to open two accounts for my niece and nephew under the age of two. I have their birthdates and social security numbers but was told I would have to have their social security cards. I don't want their parents to have to give me their cards. I have 6 other niece and nephew accounts and the cards were not required. If they don't want to take my monthly deposit into these accounts for the next 18 years I will find a bank that does and then maybe transfer all of our money out. Every time I go in the answer is , "no". No change machine, no 50 dollar bills, can't open a new account. No No NO! My turn to say NO! read more

I have been with one of the big banks for 20 years and decided it was time to change when I went to the bank to get something notarized and they told me I needed to make an appointment so I closed my accounts and went to In Touch. I love this credit union - they are very friendly and helpful. Great service, better rates, and easier to do business with. read more

This is by far the worst credit union i have ever done business with. Needless to say i only gave them two stars because the lady at the branch i always go to is extremely nice and helpful. As far as the customer service number, its trash. I am always put on hold for longer than 5 minutes. Still waiting on a refund from 4 months ago that they keep giving me the run around about. They charge for every little thing. I always have problems getting into my account online. I have had my card basically cut off from debit transactions for no apparent reason where i've had to use the ATM ( really inconvenient ). I have closed all of my accounts and my families accounts at this institution. Do not bank here!! you're better off at a bank than this credit union! read more

I have been with this bank for quite some time now. I have been perfectly fine with them. Even through many changes like adding fees and updating all accounts. My frustration is with the lack of ability to use MINT.com... It used to work. I loved having the ability to see my spending habits. Like I said, they used to work, and then Intouch said no (despite every other bank allowing it). For that reason, I would find another bank... I am considering BOA. read more

Screwed after 25+ years with InTouch. After refusing to deposit [only] a rental check from my kids, they happily closed my account and Roth IRS for a 6 year loss. Never tried to reconcile my problem. Also reversed a payment to my mortgage company causing me to scrabble to keep my credit intact. They are no longer looking out for your best interests. Consumer beware!!!! read more

I have been a member since 1987 when they were the EDS Employees' Federal Credit Union. I've stayed with them because they used to have the best customer service and rates. Will be finding a new bank as of today. I accidentally replied to a text saying a transaction was fraud due to it not being the amount I was expecting, and my card was blocked. Went in same day (Saturday) to have it fixed, employee unblocked it which took quite a long time and a call to "Ops". Then it didn't work at all the rest of the weekend. I had to put the deposit on a rent car on my daughter's account, she had to pay for her own birthday celebration Sunday, and I was unable to pay bills or get cash out as needed. Monday I called "customer service" as there is no way to get the phone number for the branch. Waited on hold 30 minutes to be told I had to go into the branch to get a new card; there is no way to "unblock" a card and they shouldn't have done that. Went into branch, had to get on the video teller machine to ask for a manager at the branch as there were no people to help. Finally manager came up; both she and the employee who unblocked the card were unapologetic. I was told that (a) I should have tried the card before I left, (b) that it wasn't their fault because "Ops" told them it would work, and (c) it wasn't the worst thing that ever happened and I should "go with the flow" because "these things happen." Horrible, horrible "customer service". Sad to see a previously outstanding credit union go downhill like this. read more

Do not expect to get customer service... I have tried, but the call center is horrible. When attempting to escalate the issue to a manager, do not expect a call-back. Their call center uses this ploy to get you off the phone. They also remove funds and/or transfer money without your authorization. Be careful if you depend on the accounts that you may open with them. I have had bad experiences paying off a loan (after someone hit my wife, insurance did not pay the balance in full and their "Gap" insurance did not pay timely or properly which left me responsible with no recourse). Recently they have even put a hold (for no apparent reason) on my ACH deposit. Then, they charged me NSF fees due to them placing the hold. After a few frustrating days, the problem was resolved (other than a couple of unexplained returned payments). One NSF fee was not corrected, but instead of resolving the issue, they helped themselves to my savings account to pay the charge. At this point, I would not recommend them to anyone. read more