I needed to stay in the area overnight so I opted for this Marriott property, a Delta to stay the…read morenight. Checking in was quick, simple, and great. The lady who checked me in was friendly and efficient at checking me in. I got an upgrade (I'm Titanium status) and she explained their Pantry to me as well. This property has a full service bar and restaurant in the lobby and each time I walked in/out that place seemed to have quite a bit of business happening. The parking lot was interesting as it was the first Marriott property I've seen with reserved parking close to the door for Bonvoy members - which is nice! But if we're all Bonvoy members, it doesn't prove effective nor beneficial. The room was big, but dated. The bathroom did have a nice shower stall, but the colors are definitely suggestive of needing to be updated and the carpet in the room and furniture were definitely showing signs of wear & tear. The bed was open under it and when I looked, it was a dust jungle - yuck! Along the wall next to the bed, by the bedside table was all very dusty and clearly hadn't been vacuumed in years. The bed was ok, not very comfy. The TV didn't work properly - But I'm not going back to the desk to complain, nor am I calling and waiting for a maintenance person to come, this stuff should all work properly when they give the rooms out. Housekeeping should either check or there should be a weekly maintenance check. In this case, the streaming channels kept saying the TV wasn't connected, so I watched regular TV, which isn't what I prefer. I hit up the Pantry the next morning for coffee... I immediately noticed the exact same cookies and muffins that were there when I checked in the day before and checked the Pantry the night before as well... Not very appetizing. The coffee is provided via their espresso machine and I opted for an Americano and it was HORRIBLE! Not even good for free! I ended up taking a few sips and tossing it out. Overall, it was decent... Far from the best, but not too bad. I'd stay here again, but will most likely stay elsewhere next time I'm in this area.

I needed a place to sleep for the night close to my work visit and this fit the bill. It was clean…read moreand lively, with all the typical things you'd find in a hotel. Functional. Had a cafe for breakfast. Hotel bars, can you please think of putting vegetarian options on your menus that are actually fun and flavorful? Luckily, Grubhub works in Chesapeake like everywhere else.

Liked ---------- This was a nice location for a conference…read more The staff was nice, and there is so much space to explore. Microwaves were located at the end of the hall, so it was easy to heat food, which I appreciated. Disliked -------- The room service menu only had sandwich items; nothing really substantial was offered. This was disappointing when I first arrived, exhausted and just wanting to get food to the room before seeing everyone in my conference group. Or when we wrapped up and I'd had a very long day of interaction. The last thing I wanted was to be in a restaurant. It would be nice if they had plastic utensils near the microwave. I know this would be just a luxury, but I had to walk all the way to the main building to ask the actual restaurant for utensils because their room service said they didn't have any either. Spa prices were pretty high I'd requested the shuttle to my departing flight the night before, and although they'd confirmed, they did not "have room" for me on the van in the morning. This was very frustrating, and I was full of anxiety about it. While asking me to wait, no one acknowledged my concern, nor did they let me know what the plan was to correct it. So I got more and more nervous as time passed. The manager finally came to take me, but expressed confusion about why the driver didn't take the larger van, which would have fit me as the additional passenger.

This is our third year getting a pool membership at the Founders Inn pool. I adore it! It's busy…read morebut we never had to look for a chair. The staff is so polite and you can order food & beverages to your chair! We haven't done so yet but we have enjoyed the food and wine in the past years. Part of me wants to gate keep this so it doesn't get to crowded but I wanted to share the love! The pool is a great size though only 3ft throughout with a beach style entry. They also have a separate slide for the kids to enjoy!

I made a reservation with Angels' House after it was recommended by Sono Bello for my unique…read moresituation. After explaining to Sono Bello that I was mom to a 10 year old and caretaker to my elderly parent, she told me about AH and told me that it would in all likelihood be a great solution to my quandary. I called AH, explained SonoBello's referral, told them I had a 10 year old child and an elderly parent that I was unable to leave the child with, and was directed to make my reservation online. So, I did. $493. Fast forward to the day prior to the procedure. I called AH to make pick-up arrangements for myself and my son, and was curtly informed that the child was not allowed. "I had not disclosed that information, and there are women wandering around who have had procedures" etc. I was dumbfounded. First... there must have been some wires crossed somewhere, or maybe the owner was in too big a hurry to get me off the phone, because I did mention my child. Apparently she assumed the second guest was my father. Second... "women wandering around"? I was under the impression that this was not in the nature of a private home that was in any way informal or with public areas, but rather that I would have private areas to myself and the second person I had paid for. I informed the owner that this meant I would have to cancel my procedure, and she really did not care. So I did so, asking her to cancel the reservation, obviously, since she was denying my second party admittance (and thus me, since I kinda come with him). Fast forward a month later. I notice that the $493 has not been refunded to my account and call. Her position is that it's not going to be refunded because there are no refunds. Um. Seriously, epically baffled by this. Angels' House tells me I can't come because they misunderstood something ... but then refuses to refund my money? I SMELL A RAT. I'm in process of contacting the BBB, and have also contacted Sono Bello to alert them about the shady business practices being conducted by this business.

From the owner: Stay with us in luxury & comfort for pre and post op care.read more

This hotel is so nice! It's located right near the waterfront in Norfolk, so the immediate area is…read morevery walkable. Parking is located in a garage that you enter behind the hotel, and the parking pass is provided at check-in. The rooms are nice and the bathroom was well-lit. Our stay was for a short weekend, but I'd stay here again.

We had a one night stay over in Norfolk to attend the Teddy Swims concert. As a Hilton Honors…read moremember, we chose this hotel based on the location. We booked the executive floor since it offered all day access to the lounge. The lounge offers all day coffee and beverages. They also host a happy hour where you can purchase drinks. Snacks and breakfast are also provided. The lounge has nice floor to ceiling windows with views of the harbor. Our room was very nice with a couple of comfy chairs. Our floor to ceiling windows also gave us a harbor view. The hotel has a couple of bars and restaurants. We didn't get a chance to eat at the restaurants but we did imbibe at a couple of bars. Service at these bars were great. The staff was attentive. It's a super nice hotel with some highly rated residents and bars. We would definitely stay here again.

Arrived 30 July 530 pm. Lobby overrun with people and loud music making it hard for the only check…read morein person to do her job. We had to yell just to communicate. I ask what was going on and she said it was a class reunion from New York. I took the dog out at 1020 PM and the party was going strong there was no way to talk. I managed to catch a desk worked in the hall to ask when the party will be over as your "quiet hours" policy says "1030 PM-0700 AM". He said "the DJ will stop at 1100 and the party should be over at 1130" Seems that your "policy" was not in play that night and your "Manager" was enjoying the party so much the comfort of the non-party guests was not a concern. I took the dog out at 0130 AM and the music was loud and the bar area, pool, lobby was packed with intoxicated people that had spilled out into the front drop off area. It's not always fun to have drunk people trying to talk to you at 0130 in the morning when you just want to get your dog back inside. I would never stay here again or suggest this place to anyone that may want to use the bar/pool/lobby. It was hard to know which people were guest or "management" as they blended in so well, I guess they were enjoying the party and not much concern for the other paying guests that were just looking for peace and quiet. This hotel is not for families or anyone looking for a relaxing night.

I only tried the bar/restaurant. It was fabulous. Limited menu but friendly atmosphere and good…read morefood.

I'm honestly surprised this location does not have more good reviews. I didn't stay here long only…read moreone night and I checked in pretty late but the time I spent here was pretty good. Our room was very clean and it looked how we would hope it would. Everything was stocked and ready to go. The breakfast was the usual IHG choices. My only complaint is there was no hot water available when I checked outside of breakfast hours and I couldn't find anywhere to fill up my water bottle. I used the work room and the Wi-Fi worked pretty good with my government laptop. I would stay here again.

Location! Location! Location! In town from CA for just one evening to attend a Carnival cruise…read morewith our east coast family. The hotel shares a parking lot with Walgreens which came in super handy because my husband came down with a terrible head cold, so we had to buy every decongestant and cough medicine known to mankind. We walked to Walmart across the street to buy our cases of soda and bottles of wine to carry on to the ship. I forgot my belt for the formal night and found one for $10 at a women's clothing store in the same area, but we could have walked to TJ Max too. There's a Chick Fil A and a Target across the street too. We were happy about the 24 hr coffee and hot water which we needed for Theraflu and Emergen-C. Room was super clean. Had a mini fridge and microwave. We didn't make it to breakfast only because we were zonked from our red-eye flight and the sleep disrupting cough. All of the staff were incredibly courteous and professional. The Lyft ride, for a midsize vehicle to fit all of our luggage, to the port was $13. I would definitely recommend.

What a find!! I stumbled upon this Inn searching for something better than the Maine. We stayed at…read moreThe Maine last time we visited Norfolk and I was very disappointed. The Inn at Four Eleven York was a very different story. The staff were extremely pleasant and accommodating! From the moment we walked in the front door I was hooked. Very nicely decorated, it smelled fantastic, and we were greeted so warmly. Our room was small but so clean and well appointed with a comfy bed and a nice shower. Dinner was fantastic next door and breakfast was very pleasant in a sunny room on the first floor. The owner's refurbished this Inn and did a fantastic job. We used to own a very small 5 star boutique hotel and I know how difficult it is to keep people happy. They're doing a great job!

Beautiful Inn. What a treat it was to stay here. This was the final leg of our vacation and it was…read moresuch a nice way to end the week. On arrival we were greeted by Brianna who showed us to our room and offered us complimentary Prosecco. She also arranged for us to have dinner at their amazing restaurant next door. We had such a fun, peaceful evening. In the morning we enjoyed a delicious breakfast and got back in the road. Thank you to Brianna and Jasmine!!

After traveling all evening and getting there late, I did NOT appreciate the rude call from manager…read moreat 1AM to tell us he got complaints about us "jumping" in our room. We were all in bed and trying to sleep -- other than opening the sofa bed for my kids, we were acting normal and quiet. When I pointed this out, rather than apologize, he just hung up the phone. Also during our stay the staff barely touched our room -- including leaving dirty/used coffee cups in the room and not giving us new coffee packs for the morning. This may sound minor, but as someone who travels and uses Hyatts on a regular basis, it is not the kind of quality I expected from a Hyatt-flagged hotel. I'll be staring at one of the other Hyatts next time I'm in Norfolk.

Great location, clean hotel, reasonable prices and very friendly service. We made a good…read morechoice staying here.

Best stay I've ever had at any hotel/inn. The staff is so respectful. Clean environment. Great…read morebreakfast. Absolutely zero complaints. I applaud the management for how they run this establishment.

We stayed here on a business trip and, frankly, this hotel falls far short of basic standards…read more Despite repeated issues over the past eight years--including mold, outdated facilities, ill-fitting bed sheets, and plumbing problems like a stopped-up toilet--nothing seems to have improved. It's baffling how this hotel is still operating with such persistent problems. While the staff were friendly, that unfortunately doesn't make up for the ongoing maintenance and cleanliness issues. We are actively working with our company to have this hotel removed from the approved list, as it simply isn't acceptable for business travel or otherwise. I strongly advise travelers to consider other options until this place undergoes serious renovation and management overhaul.

I've stayed at the Sheraton Norfolk Waterside more times than I can count, and somehow it never…read moredisappoints. Location? Absolutely elite. If your idea of a perfect evening involves walking to great restaurants, grabbing a drink at a waterfront bar, or just strolling along the harbor pretending you're the main character in a travel show, this is your place. You can park the car and forget it exists. If you're an airline crew member, this hotel deserves bonus points. It's one of the few hotels that actually understands exhausted humans in uniforms. They have a dedicated crew room stocked with snacks, sandwiches, coffee, and drinks before or after a flight. It's not a five-course meal, but after a long day in the air, finding coffee and a snack waiting for you feels like someone actually cares. The rooms are comfortable and clean. Here's a little insider tip: * Water-facing rooms have incredible views... but thanks to all that glorious sunshine, they can run a bit warmer. * City-facing rooms tend to stay a little cooler if you're someone who sleeps best in an icebox. Now, let's talk about the staff. They're honestly one of the biggest reasons this hotel gets five stars from me. Every visit, they're genuinely kind, welcoming, and seem like they actually enjoy helping people. In today's world, that's becoming a rare superpower. Now for the tiny elephant standing on the roof... The hotel could probably use a little TLC in the maintenance department. Case in point: the entrance canopy actually collapsed not long ago. I didn't dive into the news to see exactly what happened, but generally speaking, I prefer my hotel roofs to remain attached to the hotel. It's a fairly low bar... literally. That said, one maintenance mishap doesn't erase years of consistently good experiences. If you're visiting Norfolk, especially if you're interested in the area's incredible naval history and military attractions, you couldn't ask for a better home base. Between the waterfront, restaurants, museums, and everything nearby, there's always something to do. Final verdict: Great rooms. Amazing location. Fantastic staff. Airline crew-friendly. Just... let's all agree to keep the roof where it belongs. I'll happily stay here again--and probably will.

I'm here frequently for work, and I've always enjoyed staying at this . Unfortunately, this most…read morerecent stay so for has been very disappointing. I've been without AC for the past week, and because there haven't been any rooms available to move me into, I've had to stay in a room that feels like a sauna. It's been extremely uncomfortable, especially during these hot summer days. I was moved to another room to 211 which is right next to where they're doing construction in front of the hotel so I wake up to noise every day and ALSO this past week the AC has gone out again twice ... ‍ While I understand that maintenance issues can happen, I'm disappointed with how this situation has been handled. I hope they take this feedback seriously and improve how they handle situations like this in the future. Ps I'm still staying in the hotel if you'd like to correct this situation for me...