I already wrote a lengthy review, but it's not showing here. I did curse a little, so maybe it didn't "pass" the language police. Oh well... Just don't order food and expect it delivered to your room or to be notified when it arrives at front desk. Oh! and don't be surprised when you call down in frustration and get put on hold for 5+ minutes while they "check" if your food arrived. Rude AF. Food was stone cold. Thanks! That was great. Additional issues: -Shower does not drain. Water up to ankles. -Server asked to bring coffee 2x. Did not happen. Had to ask MOD. -General Dynamics ship/factory/whatever across the river is LOUD. -Don't park in hotel's garage. it's $20/day while municipal garage across the street is $13/day. Jus sayin. read more

The check-in in front of house staff were just underwhelming as an overall experience. I dealt with them a handful of times and pretty much each time I was disappointed. The final time being when I asked for a package that was dropped off, never actually heard front of house staff using profanities in front of customers. Some of the staff reached with either nepotism or desperation hires, as some were clearly not trained in hospitality or customer service. The valet was a whole other issue, was told that it would be on our hotel bill, but it ended up not being. The valets were inconsistent with service and urgency. I even have one slightly rude when I asked to make change, mind you the change, I was asking to make was to tip them. Again, reeking of either nepotism or desperation hires for staffing. The concierge lounge was adequate, a couple of the attendants were quite friendly and helpful, but one gentleman was borderline rude. It almost seemed like one young man was living in there, as he was there all hours of the day and night at times watching the TV with the volume all the way up. Again, could've just been a guest, but it was slightly awkward. I would stay here again, if no other options were available, that being said if any other Marriott property in Norfolk were available, I would choose them over this property. It's a shame, because this location is absolutely fantastic and terribly convenient. Hopefully there is a significant management or staffing change, and we will get to try this property again, but otherwise I will strictly avoid. Housekeeping seemed to be very attentive and did a great job on my room. It was very clean and comfortable for my stay. One party in our group had to be moved because she found multiple roaches in her room. Nearly 2 weeks after my stay was completed, and I still have not received nights, points or spend credit on my Bonvoy account....another indicator as most well run properties post this 3-5 days after stays. read more

I'm not overly sure why some scored this hotel as low as they did. I personally like it. First time staying. We've stayed at the Hilton a few blocks away. The location is perfect. Right on the waterfront, walking distance to everything. Hotel is clean. Excellent views of the river and Portsmouth. General dynamics is right across the way if you have a naval slant. The water taxi is a few steps away. Unless you do valet, Parking is in the garage about a 5min walk away. Best bet is to drop the luggage/check in while the other person goes park. . $15.99 a day isn't bad.. I thought the food was good and very reasonable prices. read more

See all

We stayed here for a baseball tournament earlier this month. Very nice hotel and it was clean. They had free food in the lobby and free orange crush as well. The only thing I dislike about it was the parking situation, they also had prom happening at the time so that didn't help. read more

See all

Clean rooms and is the typical setup. I went down to the restaurant and decided on the bar. Janelle was the bar tender. Drinks were good. Food is ok. Bang Bang Shrimp had too much sauce and was sloppily put on running all over the plate. Presentation means a lot the shrimp tasted greasy on precooked and cooked again. They were big shrimp just not cooked like I've seen bang bang shrimp cooked. The salsa was good. The cheesecake was ok. I LOVE the location! Two battle ships were across the pier and I wish I had more time b/c I would've taken the tour. Everything else was good and I want to come back to explore! read more

Sheraton Norfolk Waterside Hotel - Hotels Near Me - Norfolk, Virginia

See all

Hôtel is clean and has a beautiful lobby area. The front parking gets really busy with limited "15min" spots but they have valet for overnight parking (around $20). I was disappointed that I wasn't able to get any water bottles from the front desk, they said they were out each day I asked and in the morning they didn't have any cup lids so I wasn't able to take a hot coffee to go. The location is convenient, about a 15min walk to downtown. read more

See all

Stayed here for the first time for a short work trip in the area. It was close by to where I needed to go. It looked nice but walls were very thin and could hear my neighbors at night. I had a nice corner room with a view it was nice and clean. My biggest gripe that has never happened to me before at any hotel is my room door was left open all day by house keeping who did not close it. It was legitimately propped up when I returned at 1130pm one night after work. I did complain to management about it and they did apologize. Luckily nothing was stolen but it was very worrying that this even happened. Valet parking here was very convenient but at times very slow. I don't know if I'd stay here again. read more

This is a complaint related to the cost of a glass of wine at the hotel bar. The hotel seems fine, not great or awful, just okay. My complaint is that I was charged $30. for a glass of low level Duckhorn Sauvignon Blanc. I was stupid and a bit shell shocked to see the price and I paid for it - I should have walked away. Corporate greed is nothing new but this one really got me annoyed. Next time I'll go elsewhere. read more

"If I had wings and I could fly I know where I would go But right now I'll just sit here so contentedly And watch the river flow" (Bob Dylan) Right on the banks of the Elizabeth River we found a hotel that should have been an easy five stars. It has a gorgeous lobby, our room was great with a sweet balcony overlooking the busy riverfront, and the location right in Norfolk's beautiful waterfront with access to the Waterside District's attractions and restaurants is unmatched. But there were so many little annoyances that killed those five stars, like death by a thousand cuts. Annoyance #1 was the ridiculously complicated and confusing traffic pattern to even find the hotel in the first place. Seriously, it was confoundingly weird. Valet parking is pretty steep at $35 a night, but hey.. we're in a big city and we've seen worse. When we arrived to check in, we saw two large registration desks with no clear instructions on where to go, or if there was a difference between them. We waited at the one on the right, and no one even looked up at us, they were too busy going at it with their computers. So, we went to the one on the left, and repeated the same act of being ignored. Then we saw someone walk up to the right counter and was waited on immediately. When a gent at the left finally looked up and acknowledged us, we learned our room wasn't ready. It was around 3:30 pm, so that's somewhat understandable because check-in was at 4:00. "No worries" the gent said, give me your phone number and I'll text you in ten minutes. So, we walked through the restaurant's back door and strolled along the beautiful waterfront and then around the whole block for no less than a half hour. No text. When we got frustrated waiting for that elusive text, we walked back to the hotel and took the same door from the back of the hotel. That's when we saw the door was propped open with a rock because the card scanner wasn't working. That seems like a bit of a security hazard to me, so I hope they fix that before nightfall. We went to the registration desk and registered right away. On our last morning, I texted the valet at 6:45 to have our car. At check out, I asked if the restaurant had coffee to go and learned they weren't even open yet, and this was around 7:00 am. I asked if there was lobby coffee available anywhere, and was told there was, down by the gym. It would have been nicer to have let us know when she said the restaurant wasn't open yet. Instead, I had to drag that info out of her like a cross examining attorney. With coffee in hand, we walked out to the valet stand and saw a few cards ready to go, but no valet in sight. We waited and waited, I went back to the registration desk and was told "Oh, bang on the door behind the valet stand". I went back to the parking lot, banged on the door, the guy asked me my name, he went back inside, asked if I had the Buick, I said no I didn't, he went back in, asked me if I had the Subaru, I said yes, and he brought it over. He never acknowledged my text, and I'm 1,000% sure he was sleeping in that room behind the door. As we were driving out, we experienced two things. #1 was the same weird confusion trying to find our way out of the complex. #2 was receiving a text that read "your valet is hustling for your vehicle. Leave a tip at this link". So, there you are, plenty of improvement opportunities to earn that fifth star. read more

See all

Rooms clean, hot water, decent views. When asked for clean towels they gave plus took all my trash!

I would never stay here again, and would not recommend. I reserved a King bed, and the event coordinator confirmed as well, and they were not able to provide one, so I had to have two queens. Once I got into a room, there was dried urine on the toilet seat. Absolutely disgusting. Also, the bartender was incredibly rude. My interactions with her awful. I didn't have lunch there, but I saw several people who were disappointed that lunch either had to be taken to go and eaten in their room instead of in the dining room, or had to leave the premises to eat. I expected so much more from a Sheraton. read more

Sheraton Norfolk Waterside Hotel - Hotels Near Me - Norfolk, Virginia

See all

Extremely disappointing experience, primarily due to poor customer service and billing mishandling. I stayed at the Sheraton Norfolk Waterside from October 31, 2025 to November 1, 2025. My credit card was properly charged, the charge posted, and I paid it off in full. This hotel's handling of a billing issue was completely unacceptable, made worse by extremely rude and unprofessional management. I stayed at the Sheraton Norfolk Waterside from October 31, 2025 to November 1, 2025. My credit card was correctly charged at that time, the charge posted, and I paid it off in full. On December 10, 2025, I was shocked to see another charge from this hotel posted to the same credit card. When I called, I initially spoke with Paris Caldwell, Assistant Front Desk Manager, who stated there had been a billing issue and that all Discover cardholders were re-billed. I explained that my original charge had already posted and been paid. She requested proof, which I emailed, but she never followed up or responded. I called back after no response from Paris Caldwell and was then transferred to billing. I had to leave a message for Rhonda Schamberg. She never called me back, only emailed to say she did not know why I was charged again and that the charge was pending and would drop off. It did not drop off--it posted to my account. Multiple calls and emails since then have gone unanswered. The most frustrating part was dealing with Zach Norman, Front Desk Manager, who was horribly rude and nasty. He flatly refused to look into the issue, told me to "deal with my credit card company," and refused to provide the name or contact information for either the Assistant General Manager or the General Manager, stating that he was "handling it." Clearly, he was not. Because the hotel refused to correct their mistake, I have now had to initiate a dispute with my credit card company. This entire experience shows a complete lack of professionalism, accountability, and basic customer service. I would strongly caution others before staying here. read more

Nice hotel with decent fitness room, outdoor covered pool, some harbor view rooms, adjacent to Tides stadium, dining, shopping, waterfront and attractions. No on site self park-Valet $35, offsite garage about a block away $20. If you choose to park offsite you can unload your car & check in (if there is room) before going to parking garage. Agree with another review that mentioned it was confusing when you walk in. There are two desks with no signage or anything to distinguish between them and no one at the desks greet or try to assist. Rooms are nice and hallways are fairly quiet. Mini fridge was a freezer and froze all drinks but happy for something. No microwave. When I checked in online I was given option of no housekeeping or daily housekeeping. Attention to some minor cleaning/maintenance in bathroom and with curtains could take it up a level. If you need to sleep during the day I would t recommend harbor side as you will hear horns from ferry boats. read more

Sheraton Norfolk Waterside Hotel - View out harbor side of Elizabeth River - Hotels Near Me - Norfolk, Virginia

Don't stay here! Don't STAY Here! DON'T STAY HERE! I travel all over the country, and as a Bonvoy Premium GOLD member, the Customer Service during checking was totally awful! The YOUNG lady was unfriendly, short tempered and not knowledgeable of ME (the guest), or her hotel! I had to asked about "premium upgrades" and hotel amenities, instead of her knowing to volunteer this information. (Then) During checking-in, while I was asking questions about upgrades, she engaged in another conversation with a co-worker! "I found that to be VERY rude and unprofessional! My room was [very] cold during my entire stay, ended up having to buy a heater from the dollar store, in the next city over (Portsmouth, VA). The other guest on the 9th floor was loud throughout the night, each night! Housekeeping apparently were [still] cleaning rooms (on the 9th floor), well into the evening (past 6 - 7 pm), each night! "Who does that!" NO microwave in the room. The frig was missing shelves. The bathtub was in very bad shape. Room #946! During check-out, the front desk lady didn't acknowledge me, ask if I would like a receipt, or how was my stay? She stayed on the phone the entire time! "The Parking" That was its own nightmare! (Again "Do NOT STAY HERE!") read more

The staff is fabulous and hardworking. The made to order breakfast is one of the best ever. Great location. Looking forward to convention starting to see more of the area. read more

Stayed here for the AGLCA conference. I've given the hotel room a 3- and 4 + for the conference center. The international and York rooms were great. The area outside for the vendors was also great! The opportunity to visit boats in the water was excellent. The food was really good and the service for lunch and dinners was well done !!!! The hotel as a 3 - room was OK. Bathroom needed updated. The carpet in the room also needed updating. If it wasn't for the conference and boating view, I probably wouldn't stay here again. PS. The first night ( Sunday). I'm not sure who let the animals out of the zoo - but they were on our floor at 2:45-3:10 am!!!! Totally rude, loud and obnoxious idiots!!! Not the hotel's fault. But surely people called. The guy across the hall was even outside asking them to quiet down. Luckily, they must've checked out on Monday as we didn't hear them again, thank god!!! read more

Sheraton Norfolk Waterside Hotel - Mermaid outside the hotel on the waterside - Hotels Near Me - Norfolk, Virginia

See all

Nice hotel. Stayed here on official company/government business, so I'm not sure of the normal room rate. It's an older hotel, but still nice and functional. They offer complimentary snacks in the evening and rum punch, which is nice, but they don't put out much for breakfast - just coffee. And the restaurant is pricey, you'll blow $20 trying to get protein, and they don't offer like a single egg a la carte, which was really all I wanted. It was no deal breaker, but it would be nice to have affordable options for brekky. read more

I will never stay at this location again. When I checked in, I was so exhausted I went to bed only to wake up itching. I jumped up and turned the lights on and see ants everywhere. My nightstand, under bedsheets and even headboard. I tried to nicely let the cleaners know and she told me this was the second room. I thought things were over after they changed my room but things get worse. I come back to my room after lunch to find out there has been a water main break. It is now almost 10pm and there still is no water. Nor do they have an estimate for when it'll be fixed. As I waited downstairs in the lobby to find another place to stay, I also find out others had ants on the 9th floor as well. Please avoid if you can! read more

Sheraton Norfolk Waterside Hotel - Water main break - Hotels Near Me - Norfolk, Virginia

This is an older hotel. The staff is lovely. But that is about it. Worst of all, the walls are paper thin. read more

Sheraton Norfolk Waterside Hotel - Pillow in need of replacing - Hotels Near Me - Norfolk, Virginia

The food was delicious!!! Everything on our plates was hot and fresh and cooked to perfection!!! The ambience and view was very pleasing. We also had very good and pleasant service!!!! Can't wait to do it again... Keep up the good work!!!! read more

See all

Oh wow. We stopped by here for breakfast and it was SO good! They have a big buffet for 18$ and it is full of goodness. The service was charming, down to hugs-if you into that. The omelette bar might have been one of the best I have ever had. They also have additional proteins, grains, fresh waffles to order...fresh fruit and much more. Definitely worth the price and very high end for buffet fare. I was really impressed and we discussed swinging by for the buffet sometime when we are not staying here. Way good. read more

The facility was everything we wanted it to be. A high quality business venue capable of providing plenty of space for our national convention. Top quality dining and lounge amenities. Super friendly and professional staff support for all of our activities and events. read more

Had a wonderful weekend visit to this property. I was upgraded to a corner suite and the view of the harbor couldn't have been better. The executive lounge was open (don't see that often anymore!) and my morning buffet breakfast was included. This wasn't the typical continental breakfast but a full buffet with made to order waffles and omelets. Self-parking was right at the entrance and very reasonable ($13 per day) and the hotel is pet friendly (with a fee). The room was stylish and comfortable and included a safe, mini-fridge, and microwave. I couldn't have been more satisfied. I will definitely stay there again. read more

See all

I stayed at this hotel and experienced major security breaches. Housekeeping left my door WIDE open and lights ON for eight hours while we were out for the entire day, which is completely unacceptable. Although nothing was taken, there were expensive items inside of our room left unattended. The next morning, they entered my room without knocking--well before checkout time. When I had learned our door had been open for eight hours, I realized anyone can access any floor without swiping their card--there's no security or floor restriction, which made it feel very unsafe. Which after reading other reviews this is clearly an ongoing problem. On top of all that, the walls are paper thin. Be expected to hear every conversation and every movement in the rooms next to you. I was told to email the manager, Eric Powell, directly to address these issues and come to a resolution, but after two weeks I still have yet to receive a response. Very disappointing and unprofessional overall, we will not be returning. I have never had a hotel experience like this. Clearly guest satisfaction is not a priority here. read more

I read a lot of negative posts so I was a bit skeptical. I'll say, I was pleasantly surprised. Check in was handled by "Mary", who was very accommodating. The hotel held a small event for BonVoy Members, which included some really nice sangria type drinks. The balcony, river view room was a great choice! Morning breakfast was room service, which was really good and professionally presented by Miss Mimi. She's so sweet! $35 plus tip for parking is certainly a bit steep. I can't understand why the strong smell of marijuana/skunk weed is something that hotel guests have to tolerate the smell of weed..... read more

Unfortunately this was my first time staying in this hotel, and didn't leave with the best feeling or desire of coming back. As we stayed for an event taking place in the property, an unfortunate incident Happened. An unidentified stranger walked into my sister in law while getting dressed ( bare naked) with a key of the room, which makes us believe it was an employee of the hotel. The main problem with this, the unidentified stranger didn't announced himself neither knocked the door before opening it. It wasnt room service ( not requested)neither housekeeping ( not needed). This caused a tremendous impact on my sisters mental health that she ended up in the ER with a panic attack. A report with the police was filed as police was already in the building as part of the security for the event, after calling the Norfolk police department they showed up in our room shortly after. We called from desk explained the incident, my sister in law got placed on hold for almost an hour, which was ridiculous. Went to the hotel from desk seeking for a manager we could only get one of the supervisors to help us, supervisor from the kitchen only. This matter escalated to Marriott corporate Customer service were another report was filed as well. For our misfortune we were informed there was not manager in site that date, but the report will be sent following day ( Sunday) and it'll be taken care of. It was a nightmare. A lot of calls were made. A lot of run around, and an immeasurable amount of stress, tension and anxiety was caused. Which threw off the whole weekend out of the window. The lack of security, lack responsibility on behalf the staff management, and lack of communication as well gives a lot to think about this location. read more

Such a beautiful hotel with such a beautiful view. Parked in the self parking garage (validates for hotel guests) off to the right of the entrance and though it was a bit of a walk to access the hotel, walking past the gorgeous Waterside views made it so much better. Especially during the sunset! The hotel itself is nice with a great layout for guests and visitors. I attended the March of Dimes Signature Chef Auction and it was splendid! The ballroom was just the right size. There was even an open bar with a signature purple claw drink that was delicious. As we tried foods from different restaurants, I must say the Sheraton's chef meal blew me away! If they cater your food for an event, I'm certain it'll be worthwhile off that tasting alone. Standard size elevators and the bathrooms are well-kept. Would love to plan a stay to explore the rooms and more of this hotel in the near future. read more

See all

I haven't been in a hotel for a while (since the pandemic), and after the Town Point Wine Festival, walking just over to the hotel instead of trying to drive home just seemed the best thing to do. We stayed on the "Club Level" and it was nice to have a few amenities that are not common with a hotel stay. Cold drinks, Starbucks coffee, a few chips--it was nice to have that available to us. The comforter on the bed was just AMAZING! It was so soft and it made you want to snuggle in for a good nights sleep. The complimentary breakfast was also a nice touch. It was typical hotel breakfast food--waffles, omelettes (which came with quite a few options), diced potatoes, eggs, sausage, bacon, cereal, fruit etc. The food paled in comparison to the KIND, FRIENDLY, dare I "motherly" wait staff. I only saw a name tag on Ms. Joyce, but the other lady that worked the floor with her was the highlight of the meal. You ever meet someone that you can just tell they LOVE their job and that pride comes through how they treat the customer? That is the kind of love they showed us today! I would go back to eat JUST to experience their kindness. Sheraton, you have great employees there--I hope you appreciate them! read more

Amazing staff. Great rooms. Great location. Complimentary adult beverage along with live mucus when we arrived. The hotel is boutique and nice decor. read more

Avoid this hotel. Staff is friendly, but not terribly helpful. Bathroom unsatisfactory. Towel bar missing. No towels in bathroom. Found them in the closet. Small amount of mold in shower. Bracket not secured to door. Front desk offered me Bonvoy points at check out as "compensation." Had I seen it when I checked in, I would have left. I visit Norfolk frequently, but won't be staying here. read more

See all

Excellent hospitality service at the Sheraton Norfolk Waterside Hotel. I stayed at this hotel from August 4-7th 2024 and from start to finish our room was clean and very comfortable from the first day there. I'd like to extend a special " shout-out " to Antoinette who was very helpful with supplying us with new towels and any extras we needed during our stay. This will be our " go-to-spot" whenever we are in the area again. Keep up the outstanding work and attitude ! A happy guest from room 1046 -:) read more

Due to the pandemic, I'm very scared to stay in hotels. But, I was at ease once I walked into my room. It was clean with fresh towels and wash clothes. The room was very spacious as well. Loved the view from my balcony. The check in process was very smooth. DeVonte was very professional. He provided important information to expect during my stay. He also informed me that I received a complimentary upgrade. The lobby was very nice and clean. There's a restaurant inside the hotel and a business section. I recommend this hotel whenever you are in the Norfolk area. read more

See all

All I can say is the overnight staff was great. They gave us an early check in after we traveled from New York City to make an industry event that morning. We arrive around 3am and we weren't suppose to be able to check in until later that morning. The overnight staff at the front desk accommodated us, and we were able to rest while we tear up Norfolk, VA while attending our music industry event. Oh man, they have these great cookies, and they have "Ice-T" with a sense of humor in the lobby of the hotel. Haven't tried out the restuarant within the hotel but, I will say everything else about the hotel (gym, pool, service, etc..) were all good. I did not like the late check out being 11am. I'm more use to the Noon or. 1pm late check out times. I digress... This a good Location to rest your head while travel thru Norfolk, VA read more

Sheraton Norfolk Waterside Hotel - Late night pull up... 3am - Hotels Near Me - Norfolk, Virginia

I can say this is probably one of the best customer service and attentiveness I've received from a hotel. Kudos to the manager I saw in the mornings. I had an issue and he went to fix it immediately. I mean immediately as in I was having breakfast and he came right back down confirm it was resolved - as I was still having breakfast. Service was great for both the breakfast, bar and dining room. Room was clean and comfortable as we were here for a week. Parking gets a little tough as there's two different parking areas. Best to get one in front of the entrance- obviously. Overall, I haven't seen such a well ran hotel in a while especially after Covid. I'd stay here again in heart beat. Plus the view from the dining room is great! There is a door to the river walk right beside the dining room. read more

Sheraton Norfolk Waterside Hotel - Hotels Near Me - Norfolk, Virginia

This hotel is pretty fkn dope ! I LOVE the lobby and my room is super cozy the A/C works well (this is why it's a 5 star to me haha) lots of bars around the area! read more

The room was ok, however the in house restaurant, was below par for this type of hotel. Food was over done and dry. Better to go somewhere else! read more

The worst conference hotel ever. If your organization has a conference here at any point, that is the year you should just skip the conference. If you are a conference planner, scratch this one off of your list. First, they oversold our conference by 50 rooms. These are people who prepaid to have a room in the conference hotel. Prepaid, so the hotel knew they were coming. Instead, these poor people show up and are told they have to go to a hotel 10 miles away at a SpringHill suites. When there is a shooting with police called at that hotel, the Sheraton again, moves those poor people to another hotel, which ends up not having hot water. The hotel contract does say that they can oversell and offer comparable accommodations. Trust me, you should just go home if you get bumped from this hotel. Nothing you will get will be " comparable." All along the way, everything the hotel front desk told me ended up not being true. If they say "let me ask my manager" and go to the back--and come back and say "the manager says there is nothing we can do" this is just a lie. Ask them to see the manager on duty with your own eyes. Now the front desk person has to "call the manager." So...there was never a manager in the back to begin with. Then they make you wait so long to see the manager on duty that you just give up. The worst experience I have ever had at a hotel. Because we prepaid, our money was gone and we were at the mercy of an uncaring hotel staff. read more

They have apparently given this place a facelift, but the service is subpar: *Printers/computers in the lobby aren't functional. The manager on duty told me they haven't worked for months. Shouldn't guests be able to print a boarding pass without bothering the check in staff? *Lobby restaurant was closed and blocked off with chairs at noon espite advertising lunch beginning at 11 AM. *When I checked ourlt, I asked the front desk to hold a bag while I went to get lunch up the street (because their restaurant wasn't open as advertised). The front desk attendant told me to check my bag with the valet. The valet was nowhere to be found for half an hour. read more

Bartender was extremely rude. Never acknowledged our presence. When we finally got her attention and ordered drinks she said "really". Actually staying at the hotel at the time. Do better. read more

I didn't stay at the hotel, but I did attend a two day event here in the International ballroom. I was disappointed at the quality of the hotel I did see. If you're hosting an event at this space, I expect better quality restrooms. From the first morning session, there was no soap in the nearest restroom. Then they ran of other key supplies. When they did service, it was at inconvenient times - the scheduled time crunch breaks. The ballroom showed its age. Lots of outlets were taped to the wall, clearly falling apart or off the wall. There were panels on the bottoms of the wall that were ripped open an awkwardly covered. I didn't see the rooms, but I do hope those were in better shape. I was just disappointed for this being a waterfront Sheraton. The staff interaction I did have, however, was pleasant. read more