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    Investors Properties

    4.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    Chaffin Real Estate Services

    Chaffin Real Estate Services

    (4 reviews)

    Critical: Professionalism, Quality, Value If I could give…read morethem zero stars I would or even negative! Over the course of three days I was threatened five times in regards that if I didn't act as soon as they said now. Even prior to seeing the unit That they would rent the unit to another applicant. I put in my application paying the $65 fee they contacted me immediately and insisted that I put in a full months rent and deposit through their portal which charges upwards of $40. So after a $1340 deposit including fee and $65 application fee, I am being pressured into signing a lease before Being afforded the opportunity to review it. Upon this request I was told The offer was being rescinded. The person I've been working with is extremely rude and unprofessional. And it seems that if you don't let them bully you they don't want you as a tenant! I will be sure to leave this review expressing my complete repulsion for this company and it's representatives on every platform at my disposal. I warn you do not deal with these people! I would rather live in a cardboard box under Wells overpass in downtown Reno!

    If I could give this company 0 or even negative stars I would! I was coerced into putting a…read moresecurity deposit down through their portal in the amount of a full months rent + processing fee ($40) just to view the unit. I was threatened 5 times over the course of 60 hours that if I didn't they would go with another applicant. Then as soon as I viewed the property they sent me a link to sign a rental agreement lease. I explained that I just got off a 16 hour graveyard shift, then went to view the property, and drove back to Reno from Fernley. I'd fallen asleep and had to tend to personal errands and if I could have 24 hours to review the contract (this was at 4p). At 9pm the same evening I received correspondence rescinding the offer to rent this was on 06.17.2021. I was told my deposit would be refunded and given a confirmation code on said refund. I have gone back and forth with them more times than should ever be needed to be told that it's on my credit card company to process the refund. I still haven't received it as of 19:00 (7p) 06.26.2021. Whenever, I try calling the office or cell number provided I go directly to voicemail. Every time I've made effort to go to the office there has been an excuse on why they cannot meet there to discourage my driving from Reno to the Fernley location as I am certain it would be futile based on the responses I've received. My POC was rude, pushy, manipulative, and this has been the WORSE experience I've EVER HAD DEALING WITH A RENTAL/REAL ESTATE COMPANY. I urge you do not waste your time, money, effort, or energy dealing with these scam artist if at all possible!

    Welcome Home - Our Broker Erika Lamb

    Welcome Home

    (41 reviews)

    Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

    Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

    Investors Properties - propertymgmt - Updated September 2026

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