I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!

My mom died when she was 100. The morning of her death, 9/22, she was talking - alert and…read moreoriented, it was charted. My mom's daughter-in-law was with her. They were just chatting. My mom had a pain score of 3/10, according to the medical record. Instead of giving her Tylenol for her arthritis pain, she was given Dilaudid 2 mg and Ativan 0.5 mg at 938 AM. At 10:30 AM it was charted she was sleeping but easily arousable. At 11:30 when I was present, she was unresponsive to any stimuli. Her 92 year old brother and sister-in-law from Duluth came to visit about 4:30. She never awaken and died that evening at 11:25 PM. There is a Black Box Warning against giving these two drug categories together. They can cause respiratory depression, coma and death. This occurred at Methodist Medical Center, Des Moines. These people we trusted to protect her, gave her drugs that most probably killed her. I said to my mom "see you in the morning" when I left the night before. I failed to anticipate the danger my mom was in from her caregivers. My mom had her daughter, (me - an RN) and her daughter-in-law, visiting much of the time. Still, she died from an error. Someone had to prescribe it - a physician, NP or PA. Someone had to fill it - a pharmacist, and someone had to decide that a 100 year old with wacky liver function tests that had a pain score of only 3, needed Dilaudid and Ativan. Twice I have contacted the hospital. I didn't hear anything after the first complaint. After the second complaint, two nurses called on two different days. I have received no contact information, no follow-up, no apology, no explanation. There is an Iowa law called the Candor Law. The hospital and the Iowa Clinic could invoke this. But they haven't. My mom was pretty special to everyone who knew her. She lived independently, she did her own cooking and chores, she and I went out for lunch 2-3 times/week. She was engaged with the world. She did not deserve this. I was with her while she was dying. She was choking on her secretions. I don't know why these drugs were ordered; I don't know why they were given. Whatever reason, she was alert and oriented at 938 AM and unresponsive 2 hours later and dead that evening.

Was visiting a friend who has been the hospital almost a month. The hospital was clean. The star…read morerating was compliments of my friend who has been staying there. Who better to rate the hospital but the person who has been a resident for almost a month. They bring cookies around by volunteers twice a week. I believe it is Tuesday and Friday. I heard they are delicious and the volunteers enjoy what they are doing. The nursing staff are skilled...Housekeeping does a nice job keeping up and the sheets will be changed each day if you please...if you need a hospital this is a solid place.

They are going way down hill. If u go their you will die before being seen. Front end people need…read morelessons in manners and kindness

My 16 year old friend broke his arm and was crying and yelling. They took him back and then said…read morethey needed the room back so put him in the waiting room while his arm dangled. Then took over an hour to get X-rays and look at them. They also didn't give any pain relief until an hour after the X-ray came back showing he broke his femur. Staff was rude when I left to call his brother and told me there were too many people and I couldn't go back in and be with him. Go to blank. They give you meds and actual comfort in emergency situations. Would never recommend

After my mom was diagnosed with breast cancer in January, and me being her main support person, I…read morefound myself at John Stoddard Cancer Center often this year. I know this is a job or career for them but for their patients, it is their life. And it means the world that they treat it as such. It is encouraging that there are human beings in this world that understand their job is to work with people during one of the most trying times and have complete compassion and understanding for that. Dr. Jawa and his staff are no exception. When appropriate he would talk to her person to person, not always just doctor to patient. We really appreciated that. Her diagnose and treatments brought my mom (and myself) in contact with many different doctors and healthcare professionals. We always felt heard and found that so many of them would take ample amount of time to answer any questions. I know some days were extremely tough for my mom but I personally witnessed true professionalism with a perfect amount of humanization. In addition, medically I feel like they have taken great care of my mom and her cancer is now gone! We can't thank John Stoddard enough.

Dr.Westberg & his nurses were great i have no doubt we received the best medical care that money…read morecan buy Dr. Schreck & Dr. Tom Buroker were also very helpful after the Lord took my wife to be with Himself I received a very heartfelt personal letter from Dr. Mark Westberg saying he had never seen such faith as my wife displayed thank you all

The experience I had calling Mercy was the worst I have ever encountered. We called to make an…read moreappointment for our son who is diagnosed with GERD and was told that it is not possible as they are understaffed. The individual who I spoke with was extremely rude and almost seemed angry at me for calling to make the appointment. I would not recommend using Mercy.

Our little one was having some tummy trouble so we made an appointment with Dr. Zaghloul(GI), he…read morewas very nice and thorough in making sure he got all the details correct. He gave us a clear plan of what the next steps were and made sure to handle our little one with care. We had our second appointment with Dr. Kumar (Surgeon) for a small umbilical issue. He was able to treat right in office, and he and his staff that were in the room were super nice and very kind. They were very gentle with my son and made sure we knew what they were doing every step of the way. It was a very easy and stress free experience! Staff was super friendly and helpful, and the waiting area is nice and bright. The staff and doctors made sure we knew that we could call and even get after hours help if we had any questions or concerns.

is the fastest urgent care I've been to. Each visit has been less than 30 minutes. The providers…read moreare excellent!

Horrible service. Their patient portal does not work. I can't get someone to give me the results…read morefrom bloodwork I had done. They are only sharing the results with the ordering doctor. I have a right to my medical records. I need a medication asap and need the bloodwork for the right dose.

On June 6th Larry Hutzel went to the ER by ambulance he was looked at 3 hours later was sent home…read more When he got home he fell again and was transferred by ambulance back to ER set in the ER for hours finally got a place in the ER and he had a stroke. The attending DR had sent an 86 year old male back home after having a stroke. His right leg was dragging his right arm was not working properly but the attending DR sent him home I think this is a problem

They only care about getting you out of there quickly. I went in at a 10 in pain and was discharged…read morewith a 10 in pain. They ran tests that came back normal but didn't seem to care that I was in pain. They didn't ask enough questions and didn't do exams that they should have. If you want good quality care, I would not recommend coming here.