This is a first rate business. This is the second time I have had my car repaired there and both…read moretimes were excellent. The staff was courteous and efficient. They assessed my damage and gave me an estimate in about 10 minutes. They sent the details to my insurance company and made an appointment and they finished in a reasonable time. The repair was excellent. I would recommend them to anyone.

Great communication and an amazing product and they were willing to help replace parts I wanted to…read morechange.

Outstanding customer service with Wes & the incredible staff. They will get the job done & get it…read moredone right. Any issues with the repair later, they will quickly assist until you're satisfied. Car repairs never seemed so easy with Caliber Collision in New Bern!

I wish I could give this team more than five stars! My whole…read moreentire experience was flawless. You're greeted with a smile alongside knowledgeable and professional staff from the front of the business all the way to the back in the shop. The process was hassle free, I was kept updated through a text message system which was great. I was kept updated daily with the progress along with any changes made. Everyone knows how annoying it is to receive call after call with a shop while trying to work and live your day to day life, so this was very convenient for me considering I work in healthcare. I was called once my car was ready and the guy that called me was so polite and made me feel like I had known him for years! What stood out most to me, was I was even asked if I needed any help getting items out of my rental car and making sure I was happy with the work done on my car! You do not get customer service AND quality work just anywhere. However, Caliber has truly proved they have both. I hope the entire team gets the recognition they so desperately deserve!

Absolutely grateful for the team here. They were great, kind, and super patient. 10/10 recommend…read more God's work! My car looks beautiful again. Excellent time frame!

If I could give them no stars i would ...do not trust them if you value your life & your family's…read morelife... major insurance scammers. They pretend to do the work but they pocket the money from the insurance claim and they super glue whatever is broken. (if they can get away with it). They are definitely not reputable and will lie through their teeth to assure you that they "fixed" your vehicle's issues and that everything has been replaced. DO NOT.... I repeat... DO NOT BELIEVE THEM...unless you see them replacing the parts with your own eyes!!! i got my car "fixed" by B&S... Now... no mechanic will touch my car at all, because they don't want to be held liable. LITERALLY, save yourself & your family headaches!!! My car is a Death trap waiting to happen.

I was looking to get my hood and roof repainted as the roof was starting to show little pock marks…read more The hood also had discoloration due to being kept outside and had a leaf print. I brought it into Damien's for a quote and met with Damien. He provided me a very reasonable quote and said that his office manager would schedule the appointment. My car was finished in a few days and it the exact color match. It looks amazing. They were a pleasure to work with. They were accommodating and finished the job on time. Extra bonus are the sweetest two shop dogs you'll ever meet.

Stop using student's to do all the work. Poor workmanship…read moreHugh spaces where water could get in the car. Had a full tank of gas someone suck it all out. QUALITY of work was bad, look like bumper is going to fall off anyway now. Just keep riding by that joint please believe, I warned you, First thing Damien ask you is how much the insurance com. giving you so, he can take it ALL. That my opinion!!!!

My Chev dealer Kurtis Chev Morehead City, NC referred me to them. My 2023 Chev Tahoe's right front…read morehad significant collision damage, including a broken headlight. Quality Body Shops Customer Service and their shop's workmanship were outstanding.

Hit a deer that survived but not my front bumper, grill & radio/CD player. Quality Body Shop…read morerepaired my '05 Acura & my hurt feelings (for the deer) really fast. EVERYONE was genuinely courteous, professional & sincere!!! The insurance company was pleased too with their valued estimate lol, so I'm a customer for life ~

Lora B. is exactly right! (no I don't know her). Tony will explain everything to you about the…read morework needed on your vehicle. He uses only OEM parts and his work is first class. We are very happy with his work! TW Restoration is a better alternative to the insurance company recommended shop. The choice is yours, use it wisely! I'm very glad I chose TW Restoration and Collision Inc. and highly recommend that you check him out!

From the owner: Has your car or truck has been damaged in a collision? Or maybe your Corvette or classic car or…read moretruck needs expert service? Put your vehicle in capable hands - T.W. Restoration & Collision of New Bern, NC, has the experience, training, and technology to do the job right the first time. We have over 28 years of relevant experience, including interior, exterior, and minor mechanical work. TW Restoration: Where Quality & Craftsmanship Are No Accident!