A++ I am new to Jacksonville and found myself in need of some minor body work on my Camry. I…read morecouldn't have landed better. From the first phone call to the last handshake my experience was great. I highly recommend Excel .

I had some unsightly blemishes on my interior trim so I asked if the guys at Excel could refinish…read morethe trim rather then me buying a new piece. They were able to repaint the trim and I took the opportunity to add a custom touch to my interior by changing the OEM silver color to a nice tan color. A few days later I was able to pick up the trim piece. The shape and texture of the dash piece did not allow for the painted trim to be 100% precisely masked so Excel offered to touch up some areas of overspray later in the week when the paint was completely dry. I wound up just taking care of the overspray myself and I even added some pinstripes with some vinyl wrap. I'm happy over all with the job excel did was glad they were able to help me out as quite a few shops refused to accept the job.

Granger's Paint & Body did an outstanding job repairing the extensive damage to the right side of…read moremy car, it looks brand new again. Matt Granger was honest, fair with pricing, professional, and kept me informed throughout the entire process. He was always responsive, reliable, and truly cared about providing quality work. I highly recommend them to anyone needing trustworthy auto body repairs.

I can't say enough great things about Matt Graingers Paint and Body. He did an absolutely amazing…read morejob on my Mustang--it looks better than new! The paintwork is flawless, the attention to detail is top-notch, and the customer service was outstanding from start to finish. If you're looking for expert craftsmanship I highly recommend!

I was rear-ended earlier this month that completely crushed the driver side rear bumper of my Grand…read moreCaravan. After filing a claim with my insurance company I was directed to go to this body shop for the repairs and vehicle rental. I could tell immediately that this shop was a place that does high quality work! As soon as I entered I was greeted by a friendly and enthusiastic receptionist who was expecting my arrival. Before I knew it I was out the door with my rental vehicle keys in hand! During the course of time it took to repair my van I was in constant text message contact with the shop, informing me about every step of the process. When I returned to pick up my newly repaired vehicle, the manager himself walked me around the vehicle and explained everything that was done to my van, and he was absolutely correct, he does have "artists" working for him! The bumper, fender and tail gate looked as if nothing happened to it at all in the first place! I highly recommend this body shop!

This branch of Collision is by far the best bodyshop I've ever used. From Ms Evelyn, Stacey and…read moreLayman at the front desk, I've never been treated so professionally. Instead of acting like I was a thorn in their side, they went out of their way to do EVERYTHING I asked for and needed. I had no idea who any of these people were before my wreck, and no one asked for or paid me to write this. You can check my other posts. You'll see I'm honest and not easily impressed these days. This is where I'll go should I ever need this type of work again. They EARNED my business.

Great customer service. From start to finish it was a smooth experience. We will definitely…read morerecommend to others and will use again.

Our grandson Mason's new 2022 Mitsubishi Eclipse Cross was backed into while he was inside of a…read morecoffee house in Surf City, NC. Of course, there was no note or information left behind from the person that crushed his passenger side front corner area. We had just made the first payment the week before. My husband had asked throughout the MCAS New River construction site where he is the safety manager and Caliber Collision at Fairway Road in Jacksonville, NC was mentioned as a trustworthy business. Our first interaction was with Heather and Nick, we soon made contact with Chris and Jeremiah. Each one of these individuals alone and as a team have provided us with exemplary customer service. They have been personable, patient, informative, professional, and above all, they are simply, kind people! We have been treated as if we were their only customer. You can tell in their voices how enthusiastic and confident they are regarding their ability to bring Mason's brand new birthday gift back to us in the same condition it had rolled off the dealer lot less than a month earlier. Heather, Nick, Chris, and Jeremiah are shining examples for the Caliber Collision franchise. Please pass along our sincere gratitude to all four of these wonderful people. Also, Nick went beyond the call of duty to meet us on a Saturday to exchange our rental for Mason's Mitsubishi. John met Nick earlier today and as soon as he got into the car, he called me to tell me what an amazing job the crew had done with the repair! What a stellar experience this has been! We feel very blessed to have been pointed towards Caliber Collision on Fairway Road, Jacksonville NC! Rest easy that the four individuals that we interacted with are absolute exceptional professionals that will have us encouraging others to head to Caliber Collision! God bless your team and your organization.

Great quick quality service. Kept me informed and were very upfront and honest when it came to the…read morerepairs needed and those are were a nice to have. I opted to get some routine maintenance done and they gave me a discount as they were already taking apart most of the engine. They saved me some money and did a great job. Would go back when needed and highly recommend!!

So sorry Cliff's was recommended to us. My husband's Corvette has been back and forth there for 6…read moreweeks. They have messed up everything they touched. My husband usually does work himself, but he thought he would treat himself and not have to crawl under it. They have caused leaks and broken door panel clips. Thank goodness this isn't our main car. They said they would pay for him to take it elsewhere, but then wouldn't. The owner acted so awful. This has also caused such stress in our lives. NEVER do business with Cliff's!!!!

I came today because I was in accident and other drivers insurance was taking care of me so I had…read moreno clue what to expect. I went it and filled out and verified a few things and all I had to do was wait for rental shuttle that they called. Very easy transition. They answered all my questions . When I picked up my vehicle just under a week later the fender looked brand new. They were very easy to work with and they made the process easy for me.

Nick you are the best! Thank you for sending the paperwork we requested from Melissa regarding the…read moreHyundai sensor log report. We are so grateful for your and Hayden's excellent support! Candid and honest communication is priceless! You guys are gold!! Thanks again!

They killed it with the customer service and performance.Incredible work. Very cooperative and…read moreexceeds expectations!! First time at body shop any other work needed will be coming back!!

New driver on a permit went in ditch. 5400 worth of damage. Towed to Clinton's and gone a month. As…read moreyou see in the photos, came back looking brand new. On top of it, they cleaned it, inside and out. They worked great with our insurance and kept us up to date and never complained when we called 1000 times. Thanks y'all for your hard work and making my wife happy again.

Hey these guys were fast and give me the glass that I needed to size I needed didn't have any…read moreproblems at all so I can fix my window I think they were Fair definitely glad my Windows fixed

If I could I would give it a zero I was there this morning asking for any pictures they took of my…read morecar before and after the work that they did on it a year and a half ago a year and a half ago I was involved with a rear end collision at no fault of my own the driver was at fault she damaged the left back corner bumper of my car my car was brand new at the time of the accident no previous accidents nope not even a hairline scratch on the car it's a mint condition. My lawyer that I got to handle my case told me that the lady insurance company claimed that I had previous scratches on the back of my car before they fixed it and I told him there's no way that car is brand new that I know what my car looks like I take good care of it so again I was at their office this morning asking for pictures and stuff that can show that I have prior scratches on the bumper of my car the scratches you see on the bumper of the car in the picture that I'm attaching are the scratches they're talking about and if you notice there's no damage to the left bumper so when was this picture taken in the repair process it looks like reflections of the ground to me but her insurance company is trying to claim that they were already there aside all of that that's another story this is a lawsuit case so I go in there this morning again I'm repeating myself the receptionist was the only one in the room she was sweet as an angel I was telling her about my situation the lawyer and the accusations of scratches being on my car prior to it being in their shop and I asked her do they take pictures of their work before and after and she said yes we do and she put very nicely was very cooperative sent them to my email and gave me an itemized billing statement I thanked her for went on my Merry way so later that afternoon I was looking at the picture she sent me and I saw one that looked like I had scratches all over my bumper but to me it's a reflection of the ground bouncing off the car so I pulled the picture up I stop by there on my way home she was behind the counter and I walked in and she turned into a demon the minute I said would you please look at this picture that y'all took and told me what you're what I'm looking at I said it just like that I was very polite she jumped down my throat and turned into the devil on the on the word go I couldn't believe it I'm like who is this person I'm talking to she said I'm not looking at that picture I'm not getting involved and that's it and I'm like why are you being so nasty to me you weren't like this this morning why are you being so ugly I'm not getting involved and I said well it's just a picture right here look at it and I showed it to her and she says I'm not looking at I refuse to look at it then there was another guy employee helping a lady in an office in the area there he's looking and listening everything so he decides he wants to jump in on the conversation and both of them want to talk to me and gain up on me I'm 65 years old I'm not going to take that lightly so I told him but I said what is wrong with you guys looking at a simple picture and telling me what I'm looking at you took the picture it came from your shop why you have a problem looking at your own pictures I'm not and I and I took my phone and I showed it to him at a distance and I said here looking he says no I'm not looking at it I don't want to look at it I'm not looking at it I said what is y'all's problem why you being so rude and hateful and then the receptionist yells out I'm calling the cops say what you calling the cops why because I'm asking you to do something for me so I guess it was their way of covering their behind because nobody overreacts like that if it's a simple thing obviously it wasn't a simple thing and they overreacted so I called the police back and I told him what really happened and I'm good to go because when they started tag teaming me I just showed up and walked right out of the place I didn't threaten nobody I was I didn't hit nobody I just ask somebody to look at a picture and they refuse to do it in a very rude hateful childish immature way tag teaming me both of them jumping down my throat that was no call for none if I were you I would run because now this is a separate case now I got to prove that those scratches were not there when they pickesd my car up if they are really scratches. All I wanted them to do was to clarify if it was a reflection off the gravel outside or is it really a scratch that's all I wanted him to do was to clarify it and they acted like an a****** to me