Found this business from a Yelp search. My computer hinge came apart. Winstonn communicated well,…read morevia text & call. And was flexible with me to be able to meet at his house & drop off my laptop. The issue was the left side hinge that someone came undone. He left me know he needed to order some screws and the updated price. Once he had the hinge "fixed" he didn't like the way the laptop screen now "stuck out". So he brought a new screen/backing for my laptop. Since he was not personally happy with the way it looked, he offered to buy me a new/used latop. I never saw it with the "poked out" screen but I would have rather kept my laptop. He said he would take some time and research for laptops of my specified specs. So, I said okay. Please let me know what you find before making any purchases. A few days later he calls and tell me that he opened up my laptop, saw water damage, and now miraculousy my laptop NO LONGER WORKS. The screen does not appear - even with external monitors, just black. This was very disappointing and frustrating. Laptop worked fine before I dropped it off, with the exception of the hinge that came undone. Not sure why he didn't check everything (atleast turning it on/off) in the beginning. I even asked if he wanted the power charging cord when I dropped off the laptop. Still dont understand why he would offer a new laptop and then a few days later say my laptop doesnt work and he's not going to replace my laptop. I paid $170 for the service & to get my laptop back, that is NO LONGER works now. Ultimately, I had to purchase a new laptop. I personally would not recommend Added for owners comment : I would not drive nearly an hour back and forth and pay to get the hinge fixed on a broken laptop.. Please, let's be serious here. laptop worked perfectly fine before and when I dropped it off to you. I even sent you pics during our texting. And I offered to leave my charging cord so you could keep it charged etc. as needed. Also, I am not a "computer tech" why didn't/don't you ask questions before anyone drops equipment off to you to make sure you are not wasting yours or anyone's time? I am not being dishonest here or with my review- and I greatly don't appreciate you calling me a liar. Think my review is still fair and told you in person I was disappointed in your service. I waiting patiently for the fix, which you already ordered both parts - and then you asked me WEEKS after the purchase of parts & from when I dropped it off, you asked about water damage for which I said yes- water may have gotten into like two years ago - however it still worked fine for an almost 4 year old computer, so why would I think to mention that? Also, if there was water damage and the laptop was inoperable I would have gotten a new laptop years ago and not went to you to fix a hinge. Perhaps ask questions of customers and their equipment before you take on their project and for you to educate them, for all parties to agree or decline for you to take on their project upfront? That would be a recommendation for my honest, fair review here There is nothing more to say here, I don't generally go back and forth with people but you're trying to defame my character and I don't appreciate that. We will leave my review at this, You seem to have pretty good reviews so ppl can base their desire to use your service on those . I just didn't have a good experience. Good day

Responded quickly to request, was very respectful and kind, seemed credible and reliable, offered…read moreaccessible pricing options. My laptop still has issues, but I was given proper solutions to work around them. I would definitely return and recommend his services to others.

I needed to transfer data from two quite old computers to a new Think Pad…read moreWerner made sure that everything worked before he left I could never have accomplished what he did and it was of great value

They didn't have what I needed but TALK ABOUT KNOWLEDGEABLE! Gave me all the info I needed…read more I STAN a knowledgeable local business with exemplary communication. YAS.

RefuGeek owner Irvin Mason and his talented team employed their uniquely multi-faceted skillset to…read morefuture-proof my home while a whole house renovation was underway. They coordinated with the renovation contractor and did an awesome job of running CAT6a wiring (and other shielded cabling) throughout my 5,000 sq ft home to create several smart home technologies, including: * Ethernet wired computer network, fast and reliable connections to the network and the Internet. I now have both wireless (with Wifi access points) and wired networks controlled by a very sophisticated smart panel. * NVR with security night vision cameras covering all sides of my home 24/7/365. * Smart video doorbell and 10-tones chime. * Wall-mounted TVs throughout my home with all cabling behind the walls, and one ceiling-mounted TV and an iPad dedicated to security. * Wiring and control panels for automated shades for every window and patio door throughout my home. * Wired video intercoms in all bedrooms and main hallways. * Powerful antenna system in the attic with splitter connections to all TVs. * In-ceiling speakers and in-wall subwoofer with network A/V home theater receiver and related devices such as an amplifier and extender. The RefuGeek skillset is highly recommended to future-proof and enhance the security of any home; and can even enhance the quality of life for those who live in any home. Norman M. Riverdale, MD

Very helpful and prompt..didn't take long and explained everything to me before he finished..will…read morebe using them again and recommending them to my friends and family.

I highly recommend Will and Nicholas for your I.T. issues. They are both very knowledgeable and…read moreprofessional. Will charges by the hour so you get exactly what you need - which is a great business model for individuals with I.T. challenges. I had the unfortunate experience of opening a evite dinner invitation attachment on an email from a known acquaintance which turned out to be a Remote Access Trojan (RAT). I tried several times to clean my hard drive with Nord VPN Threat Malware and Malwarebytes programs which found nothing. A backdoor was established on my laptop and I could see the intruder's mouse pointer navigating throughout my laptop while my mouse pointer was disabled. The only solution to stop it was to sever the internet connection. The issue persisted for several days when I would reconnect the internet. The intruder wasn't always present but I could see when they were. The intruder got into my Google password manager, Quicken account and attempted to make Amazon purchases. I was running out of airspeed and ideas and recognized that I needed professional assistance. I researched locally for an I.T. firm and found Will Get IT Done. I met with Will who examined my 7 year old laptop and he recommended I simply replace it as the cost to wipe it clean/replace the hard drive and reload would be comparable to a replacement. Although working just fine prior to the intrusion, given the age of my laptop I took Will's advice and purchased a new laptop. Will and Nicholas transferred all of my clean files from the old to the new laptop in their lab leaving the RAT in the old hard drive. I am now back in great shape. The total cost was well worth it for the peace of mind. If you need any I.T. assistance do not hesitate to give Will and Nicholas a call. They will deliver!

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best…read moretech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis

TSPEC [Technical Specialties] is my I.T. Solutions provider. My company and I have had an excellent…read morerelationship with TSPEC for several years. TSPEC is my sole provider for both sales and solutions. I have used others (some of the very large computer server makers) with much less success where account managers would change on me every couple of months and network engineers were sometimes good but other times.. not so good. With TSPEC, my account manager has been the same since 2011 and is by far the best. Teri is awesome. She is the most talented and knowledgeable, and can get results when no one else can; a true professional. As the saying goes, "They broke the mold when they created Teri". Their network engineers, which TSPEC has an abundance of, are the Best in the industry and are so easy to work with. Their cabling division is also the Best. It has been 3 years since TSPEC set up our large-scale WAP network. It consists of over 80 Meraki state-of-the art access points using the Meraki Dashboard (a great GUI tool and management console). Our WAP network has been flawless the entire 3 years. I am the I.T. Manager and have not heard any complaints the entire time. We use Zebra handheld computers for scanning inventory throughout the 300 sq. ft. with excellent signal, all the time, (it's incredible). No complaints but compliments. :) Our servers and workstations also run great after 3 years as well. They have great management and are the nicest people. I buy all my subscriptions, equipment, supplies through TSPEC. Their pricing is great for labor costs as well. I have saved thousands of dollars with TSPEC and highly recommend them for any installation and network management. TSPEC's Managed Services is perfect and has several plans. They've got my back. TSPEC - https://www.mapquest.com/us/maryland/tspec-352958765 Website: TSPEC.com Phone: (main) 301-306-7000 or 800-296-4874 and are located in Lanham, Maryland (just outside of Washington DC) Thanks, Pat S. I.T. Manager, Bob's Transport, Jessup, Maryland

From the owner: Tspec is a full service managed IT provider and Managed Service Provider (MSP) in Lanham MD. we…read moreoffer everything from IT counseling, gadget repair (PC/tablet/printer), on site managed services,to Cabling. no job is too small or too big. Get your computer repaired by one of our 30 technicians, computer repair was never as professional Call for a free estimates Computer repair Computer Services Cabling Managed Services IT Solution IT Counseling Leave a review and get a 25% Discount on your next labor cost !

Helpful and definitely cheaper than other computer repairers. My husband's computer was fixed with…read moreout any sales pitch.

Wonderful caring experience that follows a previous worthwhile experience…read more I selfishly hope they are available for me next time I need them...because I can envision them being overrun with clients.