I highly recommend Will and Nicholas for your I.T. issues. They are both very knowledgeable and professional. Will charges by the hour so you get exactly what you need - which is a great business model for individuals with I.T. challenges. I had the unfortunate experience of opening a evite dinner invitation attachment on an email from a known acquaintance which turned out to be a Remote Access Trojan (RAT). I tried several times to clean my hard drive with Nord VPN Threat Malware and Malwarebytes programs which found nothing. A backdoor was established on my laptop and I could see the intruder's mouse pointer navigating throughout my laptop while my mouse pointer was disabled. The only solution to stop it was to sever the internet connection. The issue persisted for several days when I would reconnect the internet. The intruder wasn't always present but I could see when they were. The intruder got into my Google password manager, Quicken account and attempted to make Amazon purchases. I was running out of airspeed and ideas and recognized that I needed professional assistance. I researched locally for an I.T. firm and found Will Get IT Done. I met with Will who examined my 7 year old laptop and he recommended I simply replace it as the cost to wipe it clean/replace the hard drive and reload would be comparable to a replacement. Although working just fine prior to the intrusion, given the age of my laptop I took Will's advice and purchased a new laptop. Will and Nicholas transferred all of my clean files from the old to the new laptop in their lab leaving the RAT in the old hard drive. I am now back in great shape. The total cost was well worth it for the peace of mind. If you need any I.T. assistance do not hesitate to give Will and Nicholas a call. They will deliver! read more

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best tech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis read more

Knowledgeable, Professional, Courteous. Made the process easy and pleasant. Saved what I thought was a lost cause. Not cheap, but worth the price. read more

Service: 4.5. Service requested and quality of work very good!! Completed work that allowed my laptop to perform as needed - but did not contact me to let me know what work was needed so that I could approve the cost. Customer Service: 3. One technician was friendly and engaging. Another barely said 2 words, other than "the cost will be" " how are you paying?" read more

I needed computer help right away and called Will Get IT Done after reading about various services in the area. So glad I did! The mystery problem was solved right away. Nice people, great service and reasonable cost. read more

No question easy to deal with. However, my experience was fraught w/unnecessary issues. And, while a new computer was purchased for us & set up. It is now in the shop (w/another company costing more money) in spite of it being brand spanking new. This wasn't a great experience sadly. read more

This is a small business. Will did very well and was pleasant to deal with. The shop is a bit difficult to find, being set far back from the street in a residence, but once there you will find an excellent tech professional. read more

Will is very responsive and did a great job upgrading a computer that I thought was beyond hope. Well done Will!

My laptop "crashed"! Will had a Quick response to on-line inquiry, reasonable pricing and pretty quick turn around. He explained the problem to me in easy to understand language (sometimes an issue with IT folks). I would definitely use him again (although I hope it will be many years!). read more

Whenever Will touches my computer my world becomes a better place. Will is professional, personable, accessible, fair and gets my humor. As a small business owner, knowing that he is only a phone call away helps me sleep better at night. I would recommend his company to anyone! read more

Will helped save a file off my crashed hard drive that was the last recording of my Dad playing the piano just days before he lost his Battle with Cancer. Will recovered all my data but that was the one we needed for the funeral. Will knows his stuff and not only is professional but engaged in our community. He is a tremendous resource of information about computer equipment and applications. Keep your dollars working here in our community. Let Will Get IT done! read more

Will did an awesome job fixing my Nikon DSLR camera! He is the only one in the area that does this kind of work and fixed my camera at a reasonable price and very quickly. He was able to diagnose the problem immediately and figure out the part that needed to be ordered. I would come here again for camera and any technology needs! Highly recommend! read more

I called Will looking for someone who could fix my camera, and even though he wasn't even open, he allowed me to come in and fixed it on the spot for me. Can't wait to bring him my computer! Highly recommend! read more