Poor experience with the 'service' department. They promised to pick up our car by noon and never showed up despite multiple follow-up calls and promises to show. Wasted the day waiting. Finally, they showed up around noon the next day and then offered us a measly 15% off a $500 repair for the 'inconvenience'. This isn't our first poor experience with their service department. We won't be going back. read more

It was a great all around service. I arrived at Boston from out of town and they picked me up at the airport. From then on they helped me make the best decision possible with multiple options in mind. After the insurance company not being able to provide the paperwork on time for the license plate, they gave me a car for me to go home and come back the next day. read more

The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Certified Car. It did not take long before the car started having troubles. Whenever we bring the car, they almost always charge significant amount of money. They seem to even charge for the parts that are supposed to be covered by our car warranty. How can a customer know whether a part is covered or not? One time I complained "I bought a warranty, isn't it covered by warranty?" The mechanic replied, "Oh, I'm sorry, it's my mistake. It's covered. However, still other parts are not covered, you need to pay anyway." Actually they sold us a lemon and now they are earning money charging service fees for the lemon. This car is really a money guzzler! Recently when the car's tires were damaged by road hazard, I called them asking regarding tire warranty. A guy told me that if it was caused by road hazard, it would be covered by two year tire warranty. When my wife brought the car to the Ira Lexus, a mechanic denied that our car's tires had ever been replaced by them. My wife drove the car to Water Town Lexus because to my memory all of the four tires were replaced either at Ira Lexus or Water Town Lexus. At the Water Town Lexus my wife was told that those tires were replaced by Ira Lexus. With their permission she took a photo of their screen showing the information. Ira Lexus lied to me! She wasted her time driving all the way down to Water Town Lexus. When she returned and showed the evidence (the photo), this time they refused to replace it with warranty saying "the warranty policy has been changed, besides the tire has only a small nail in it. We can fix it." and they just filled the hole and charged my wife again for repair. another tire was damaged, but they said "That tire is OK" while a local car center warned that it was not safe to drive with those tires. When my Honda got a flat tire from a nail and brought it to Costco because I bought my car tires there, they replaced it with a brand new tire without hesitation saying "it is not safe just to glue the hole." Of course without fee for labor. They did not prorate it either. My Honda CRV 2011 is running well without any trouble and even when I visit occasionally Honda Service for some signs on the control panel, they never overcharge me like Ira Lexus does. This car is actually two years older than Lexus 2013 IS 250, but rarely causes a trouble and even when it does, Honda Service Center never overcharge us. If someone asks me a second opinion about Ira Lexus dealership, I would give them 1 or 0 star because if someone naïve like me buy a car here, I bet their nightmare will start sooner or later and they will regret for the rest of the life of the car. After I posted my review on google, the manager (Rick Chase) of the service center replied to the review stating he apologized and would like to try and resolve my concern. Actually I did not expect at all and I did not contact him. However, the car acted up again and this time the battery was dead. AAA technician came to jumpstart it. When he inspected the car he said car battery's life remained less than 11% and it should be replaced ASAP. He added that as the battery is less than 3 years old (actually the technician was very surprised that the battery's life remained just 11% given that it was replaced less than 3 years ago and said I would not pay any money as the battery's warranty is 84 months (7 years). For this reason I contacted him regarding the battery, tires and other services, he frustrated and upset me all the more by writing he would charge me 50% of the battery's price and $39.95 for labor for replacement of battery, also he refused to compensate for other items including tires which were under warranty with danger of blowing up anytime. I would leave it to your judgement whether you would buy or get your car fixed at this car dealership. If I were you, I would say, "Over my dead body!" read more

Wow, these guys are superstars when it comes to customer service. Joan Smith, Brendan DeAngelis and Mike Carbone - thanks - you helped me out of a sticky and stressful situation emanating from a simple but costly screw by a well known auto center in Burlington. Here's where you shine - You listened to my concerns! You listened to my frustrations! You empathized with me and in doing so propelled customer service to a higher orbit. I would highly recommend these guys in a heartbeat. By the way Brendan my wife has retracted the divorce papers so all is good on the home front. Keep up the great work! read more

I would not consider taking my Lexus to any other vehicle service provider. I have experienced what I like to call special treatment every time I go. I travel about 30 miles just to go to the Danvers location. Tony is my service rep and he takes car of my car as if it were his own. read more

This is my second time purchasing a Lexus at this dealership. I bought a GX460 in 2014 and was so satisfied with the experience that I came back again in December 2016 to trade in the GX for an RX350. Nick was extremely efficient with the paperworks. Everyone at the dealership from the salesman to the technologist were equally polite and extremely helpful. Being from the south shore, the dealership is the furthest away, however I will definitely come back should there be a need to switch car again in the future. read more

John Ponce was an absolute pleasure to do business with. He let me have an amazing test drive on the highway and backroads. He answered all of my questions thoroughly. He was informative, honest, and not pushy at all like most salesmen are. He made my experience buying my car so easy. He was extremely friendly and the best car salesman that myself and my family have ever done business with. If I could give him 10 stars I would. read more

Just got a car from this dealership and everyone there went above and beyond in making sure we were satisfied as customers. Our Sales representative's name was Mike Vo and he was great to deal with. Very friendly and treated us great! Got us a great deal. Highly recommend going there if you are looking to buy or lease a LEXUS! read more

I had a great buying experience from this dealership. From start to finish the transaction was handled at my convenience and they were even accommodating to my two small children. After shopping around, I received not only the best pricing, but also the highest level of customer service from Ira of Danvers. I highly recommend their team. read more

Had the BEST experience ever with the phenomenal professionalism and kindness of salesman Michael Vu and mgr Nigel leasing my very first Lexus Rx350. 11 out of 10 if I could...Never even thought it was possible to own a Lexus and my head hurt just thinking about the car hunt process. In my past experiences owning and leasing 5 Nissans we had awful to good experiences....never EXCELLENT and amazingly simple as we did with Michael! He actually treated us like real people and not just another number. They both stayed well after hours to finalize the process and never once did we feel pressured or rushed. I never thought thought this process could be so painless and enjoyable- the quality of services offered at Ira Lexus from experience definitely exceeded my expectations. From our very first visit and test drive to the delivery/presentation of my vehicle, I was totally satisfied. The professional, yet personal service provided by Michael Vu, and sales manager,Nigel , made buying a car "fun" and easy.. To the general Manager at Ira,thank you again I've never been happier with my car purchase and you should feel honored to have this caliber of individuals representing the face of Ira Lexus. LOOOOVE my Rx350!!! read more

I leased my Lexus RX350 from Ira Lexus in October, 2015. I worked with Michael Vu, he was very helpful, helped us to get a good deal on the car. The process was very easy and did not take too much of my time. I remember how buying my first car took me 5 or 6 hours and I left the dealership at 11pm on Sunday. Here we were all done in an hour and a half or 2 hours at most. The only thing that I was upset about is that you cannot really take the car home with you the same day. But they did a very good job and the car was ready for pick up next day after 4pm. Overall very pleasant experience. Highly recommend!!! read more

Ira Lexus in Danvers is the best dealership you could go to. They really treat you like a VIP! It's very classy and in the showroom they play classical music and offer you a beverage while waiting. When I bought my suv in September my salesman Rick Kizner was super nice to me and my kids. I didn't feel pressured either which is rare at dealerships. A couple days later the manager called me and offered me tickets to Hamilton! I took my daughter and we had a great time! They even hosted a cocktail party before the play. Today I brought my car in to be serviced for a recall and when I drove off I noticed they not only washed it and detailed the inside but they also put a full tank of gas in. I was almost on empty when I drove in there. So thank you very much Ira! read more

Amazing service. No complaints. There was some confusion about whether I dropped my car off or picking up but I'm still a happy customer.

We bought our Lexus hybrid here about 4 years ago, very good experience. I was driving recently and was sure that there was a problem with my muffler. I drove in and asked for it to be checked. While I waited for a technician I stopped by the parts desk because the car told me my key battery was low. They replaced it, no charge. Cool. When I returned Mike Carbone was ready to take a ride with me to determine the problem. He was very patient and kind when the car performed perfectly. He told me that the car would tell me (like the low battery) when and if I have a muffler problem. The car has been fine ever since. Just love the service at Ira! read more

I purchased a Lexus RX350 in July. The salesman was very helpful and helped me make a decision based on my needs. When I picked up the car the salesman explained thoroughly every feature of the car. I will go back again for my next car read more

We just leased a beautiful obsidian NX200t lexus with Nav from this dealership. Our first choices for a 2016 car were BMWx3, Mercedes GLA, Acura RDX, and Infiniti Qx50. We had several test drives with all these cars and at the end we decided that "BMW is a great car to drive with" but "Lexus is a great car to be in"! The problem is that when you are in a Lexus you don't want to step out of it! Dealerships: We had two Lexus dealerships in mind: one was located in Watertown very close to us and the other Ira in Danvers. This was our first experience with Lexus and it seems to me that the Watertown salesman was not very professional! He acted as if they were not in need of another customer at all and when we wanted to negotiate the price he wasn't enthusiastic! It was as if he was thinking the car was out of our budget just because we wanted to negotiate the price! What a huge mistake! "Let him think so" I said to myself. I am not a kind of person who fritters away her money trying to impress others. At the end we chose Ira Lexus dealership. Our experience at Ira Lexus dealership: First of all, let me tell you that they don't offer you any fancy refreshment or entertaining stuff. On the other hand, they don't take extra money out of your pocket for a car you lease or finance in exchange to give you a free! cup of Starbucks coffee or an organic fruit juice! They are there for a business and so are we! THEY KNOW HOW TO SELL and they sell damn well! They were quite busy with several other customers when we were there. Our salesman was George and the manager we met was Michael. They both were great. George knew exactly how to treat a customer. Everything went smoothly and wonderfully well. He was very professional, very polite and friendly at the same time and took a great care of us. He adjusted the price with what we had in mind and we came to an agreement. Let alone, the price he gave us was far more reasonable compared to Watertown dealership. The negotiation went extremely well and we leased our first Lexus the same day despite the fact that we had another appointment with BMW to negotiate for X3 - knowing that the deal George and Michael offered us was the best we could get so far. The car was delivered to us on time and it was clean and in a great shape. I strongly recommend this dealership to any one who wants to try the joy of driving a Lexus. Don't let the fact that it's far from your town stop you! At least have a visit! read more

Saena is a phenomenal sales & leasing consultant. This is my first Lexus and she couldn't have made the transaction any more seamless. I highly recommend her for anyone looking to switch over to Lexus. The dealership is clean. Everyone is very knowledgeable and friendly! Hunter was also great explaining all of the features. read more

My mother-in-law recently bought a certified pre-owned vehicle from IRA Lexus of Danvers. The purchase went okay until she met with the finance guy. I should state that my mother-in-law is not the most knowledgeable when it comes to financial matters. Her previous car had just died and she was in need of a new car. Her main concern was trying to keep her payments as low as possible. With that in mind, IRA financed her at 5.49% for 71 months, despite the fact that they were advertising on their website 1.9% for 60 months. While it is true that the longer term loan did produce a lower monthly payment $626 vs. $662, what they did not tell her that by financing for 71 months it would potentially cost her over $4,700 over the life of the loan. We did not realize that she had signed a loan at 5.49% until we got a copy of the loan on my mother-in-law's car - four weeks after she bought it. My mother-in-law call IRA to allow let them know we were going to call. When we talked to finance guy at IRA to see if we could get the loan modified to the 60 month term that was advertised. They informed us that was not an option as they don't refinance loans. When we asked him if he explained to my mother-in-law that she might be paying more in finance charges by keeping the rate as low as possible. All he kept saying is that he truth in lending statement just shows how much your finance charge would be and that he did nothing wrong. He might have done nothing wrong but he also did very little right. The finance guy was arrogant, condescending and indifferent - his own words "I don't care". They had the sale, their money and one less car on the lot. His final words to us was that if we are not happy with the rate go and refinance through someone else. It just means more work and hassle for us that could have been avoided if the finance guy had been upfront and explained it so that anyone could understand what the implications of her financing options were. He could have explained that by putting $2,000 down (via a credit card) she could have achieved a payment lower than the 71 month option and still save over $4,700 in total payments. It is not difficult and might have taken him an extra few minutes to explain to her, but in the end he took the easy way out. Senior Citizens beware. Be careful when going to IRA Lexus of Danvers "they don't care". read more

Let me start by saying that my husband and I walked into this dealership prepared to special order a new IS 300. At full MSRP. They blew the opportunity. The salesperson started by assuring me that "we don't do that anymore". She then proceeded to pull up a very short list of available cars that were similar but not the same as what I wanted after I handed her a spec sheet on the car I had "built" online. She tried to convince me that no car like that existed in "all of America" and clearly hoped I'd just cave and buy one of the other ones. (she also said that since their sister dealership was in NH, the cars on her list were obviously from there....so did ya search "all of America"??) We pressed about special ordering and she pushed back until I told her that the person I had talked to on the phone (who was amazing by the way, and the only reason we came here in person) had specifically told me that I COULD do that. Her response was "oh, I wish I had known he told you that." ARE YOU SERIOUS?! So you lie to customers in hopes that they won't find out? Cool. Finally she and the manager begrudgingly agreed to run numbers and came back with an absurdly high price. Before we walked, the manager assured me that my current car (2008 IS 250) had a "known issue" where the engine would completely fail at 100k. Dude. It's a Lexus. It's not failing at 100k. We left and drove an hour south to Herb Chambers where my husband's RX came from (during which time I googled "2008 Lexus IS engine failure 100k" and found NOTHING about this supposed "public knowledge) and guess what? They were about to special order me a car when the guy found not one, but TWO cars identical to what I asked for! While he was off verifying something, we changed gears and decided to get another RX instead. GUESS WHAT ELSE!? The MSRP on the RX was a full $10k MORE than the IS 300, and my payment is $100/month LESS than what Ira told me....Between the two of us, this is our 5th Lexus, so Ira just lost some valuable customers. If I could insert the middle finger emoji, I would. read more

The cliff notes version; dishonest and unprofessional. Pay extra if you have to and avoid the run-around. While shopping around for a new Lexus, I received a very nice call from Mike Fuller. He asked what he could do to earn my business. I explained that I live out of state and just received a good offer on a new 2013 ES/luxury pack. w/nav, for it to be worth the drive and hassle of the drive Ira would have to come in a lot lower that my current offer. They did, $1,700 lower than my other quote, he just had to get it approved by a manager, we talked about colors next, either the black or the grey, "no problem, call me tomorrow" I called the next day, Mike's answering machine says it's Tues. but today's really Wednesday so I called and asked to speak to a manger wondering if he had brought it up. Nope no mention, "but let me look in the computer", yeah it's here, no problem, the manager Johnny actually cuts the price another $500. An hour later I get a call saying they only have the car in champagne or light blue. I told him if that's the case I'll just get the car here in New York. The next day Mike Fuller calls and asks me if he can get me the Nebula Grey with black interior by the weekend do we have a deal, I say of course and put down a deposit. Call Mike during the week to check on things he tells me to sit back and relax they'll take care of everything. Thursday rolls around my wife, daughter and myself get ready to take the trip to go get the car. No word from Mike so I send an e-mail. Later Thursday night I receive an e-mail saying cars not here don't bother coming this weekend, don't worry it'll be here by Sunday. Go through the week, rent a car, pack up Thurs after talking to Mike telling me car will be here. Friday morning call Mike, it's his day off. He calls back later, no car. Long story short, I got the run around going on three weeks now on a car nobody can tell me where it is. Spoke to everyone, mangers, sales, corporate and nobody can give a good answer. Ask for the deposit back and once again get the run around. Finally after talking to corporate get an answer that the car may have been damaged in transit and the managers been searching for another car. Never called to tell me or ask if I was flexible on any of the options or color making it easier to find me a car. All this could have been avoided by a quick phone call and some professionalism, instead you get the sleazy used car salesman mentality up and down the line. I'd rather pay the extra and deal with professionals. read more

Had an excellent experience. Everyone was very up front, they delivered exactly what they promised over the phone, they were very honest and very fair with the information they provided and the figures they presented. They also made sure we spent the amount of time at the dealership we wanted to spend. 5 Stars, would highly recommend. Rick Kizner, Victor Palmerin were especially great! read more

Many fictional stereotypes regarding car dealers are true of IRA Lexus. These guys have terrible customer service. After some arm twisting and multiple emails and phone calls I was able to negotiate the price I wanted for a used RX 400h. There was another dealer who I was talking to who had almost the same vehicle and only slightly more expensive with fewer miles, I wish I would have gone with them instead because the hassle at IRA is not worth it when you have so many choices for car buying. When I went to pick up the vehicle, which they said would be ready, after signing paperwork I was informed that I could not take the vehicle until they received the funds from my loan. This was in spite of having told them well in advance that I would be financing through USAA. They indicated that this was no problem, they deal with USAA frequently, etc, etc. I even provided them the forms ahead of time. I have used USAA to buy my vehicles for many years and NEVER had a dealer say they would not let me take the vehicle when presented with the bank draft from USAA Federal Savings Bank. A massive financial institution. The chances of them not getting paid were zero. Utterly outrageous. Moving along, I contacted USAA and found out that IRA never even faxed over required paperwork until the next day, then even though they had full confirmation over the phone from USAA directly that the loan was valid and the funds were being dispersed, they still would not let me take the vehicle. I had been re-arranging my schedule, driving an hour to the dealership, etc, etc... and these clowns just don't get it. Everyone at USAA who I spoke to was incredulous and said they had never heard of major car dealer acting this way. As I said, I've bought multiple vehicles using this same process at dealers big and small and NEVER had an issue until now. Nobody has ever questioned whether USAA was really going to send the money for the loan. Funny thing too... they tried to say on the day that I first was to pick up the car that if I would be willing to finance through them instead then I could have taken the vehicle right away. NO THANKS. I'm not going to let these sleeze balls make even more profit by going through their own financing after they have acted this way. Unfortunately, I already signed paperwork so it was too late to go take the other deal from the other dealership. It seems likely that this is probably part of a shady scheme to get people to finance through the dealer instead of on their own. It is probably illegal but I am not a lawyer. In the best case, even if it is legal it is a blatant attempt to circumvent various consumer protection laws and it SHOULD be illegal. Eventually I got my car two days later, but not before their finance people screwed it up in just about every way possible. They could have gotten an electronic direct deposit but they neglected to fill in the necessary information on the draft which was faxed over and instead asked for a check to be mailed from the bank, then they didn't provide a FedEx account number when it was requested, but fortunately USAA was kind enough to pick up the tab and send it priority overnight before the deadline for noon delivery the next day. With a less accommodating bank, I may have faced further delays because of these shenanigans. My advice is to NEVER set foot in this dealership. Ever. In fact IRA is part of a large conglomerate called Group 1 Automotive, and I would probably tend to avoid any dealership who is part of this group from this point forward, though I can't say for sure if this nonsense is part of corporate policy, or if IRA Danvers is just a bunch of clowns giving everyone else a bad name. I've never experienced such a hassle when buying a car, ever. If you are feeling brave and still want to check them out... BEWARE, and don't say I didn't warn you. I do feel bad about listing the two sales guys, Gene Porzio, and Lenny Goldwasser whom I primarily dealt with, because I cannot be sure if any of this was really their fault, or if they would have faced discipline for not following a certain "script" laid out by corporate. I know that being a car salesman is a very hard job, but this experience was so egregious, that I just had to say something. The sales people seemed like OK guys and I'd probably give them a second chance if I ever met them again in a different dealership. I think they tried their best under the circumstances. read more

Very very aggressive sales people. Don't contact them unless you want to be inundated with calls and emails.

Mike Vu and his manager Nick are great. They closed our sale so fast and stood after hours accommodate my busy schedule. I've boughten many Lexus's before but this was by far the best experience I've had! I love my new car! -Maureen read more

Worked the issue out with the General Manager. Satisfied. I was given a voucher for a detail for the inconvenience.

My wife and I just bought a 2010 Mazda CX-7. Couldn't be more satisfied with the deal we got. The car is in great condition and runs great. But we were more satisfied with the customer service that Michael Vu provided us. He answered all of our questions and wasn't overbearing at all. Very nice guy. He definitely is the guy you want helping you if you're going to buy a car from here. read more

Went to make a deal on a late model Acura or Lexus, got a lot of double talk and misleading sales tactics. Every other person on the floor is a manager but is only available when the salesman wants to "escalate" to close the deal. First time I've seen a sell price on a used vehicle exceed the new value and it was advertised at $34K. But was $36K when I arrived. Sales guy: "Why don't we split the difference". Then made me an offer at $33K, but pulled it when took too long. "We've reached our floor". Next week it's $32K in the papers and online. Very disreputable, couldn't trust them. Moved on to a more reputable dealer. You can do better!! read more

I'm not a big believer in reading/writing reviews but this dealership deserves one because Kevin really doesn't understand how to build clientele and people should know this before they waste their time. My daughter found a vehicle online that I liked, so I called the dealership directly from her cellphone. I called to confirm that a vehicle was still available at Lexus IRA at 1:10 pm so I wouldn't have to waste my time driving all the way there. Kevin told me that it was and described details about the ES. We spoke for about five minutes. I immediately told him that I would be traveling from out of state to come see it and most likely purchase the vehicle because I have been shopping around for a car for three weeks now. I told him I would be there in two hours. He asked how much I was willing to pay for the car. I told him I wouldn't negotiate on a car that I haven't driven yet. He asked this because he knew someone else was interested in it, but he didn't tell me that. I left my house immediately to get down there ASAP. He called my daughter's phone at 3:15 and told her that someone made a deposit on the car. She was not with me and she told him I wouldn't be happy about that because I would be there any minute. How does he respond? He didn't even apologize for the inconvenience, he stated, "that's inventory." Now, not only did he make a bad choice by waiting until last minute (literally) to call and not even showing a shed of sympathy, but then he makes an even less intelligent move.. he hides! I get there (not knowing that the vehicle was sold) and he was nowhere to be found. Now, I would have expected this from a small hole in the wall dealership, but this is a LEXUS dealership. What a coward! I'm not a rookie, I have bought two Lexus' from a Lexus dealership before and it wasn't filled with amateurs like him. This is definitely NOT how you build relationships with clients. He thought that since we are from out of state that it does not matter if he mistreats us, when little does he know that it does matter because we have plenty of friends and family in Danvers. I am going to tell all of them about how unprofessional Kevin was and to not waste their breath coming here. read more

I had a very good buying and service experience with IRA. I recently bought a new LS and traded in my old LS. They were very fair to negotiate with and was happy with both the purchase price and the trade. They get 5 stars however for the outstanding service. When heading to pick up the new registration (the car had less than 100 miles on it) they found a screw logged in the side wall of the front right tire. Although they were not obligated to, they replaced the tire for free. Kudos' to GM Willy Moi for stepping up to the plate. read more

I have had my Lexus serviced there for over 5 years and I wish there were a better local option. They used NAPA parts on my break job( Not OEM) but still charged me $1000. They charge you for their courtesy loaner and call it a "$39 shop fee" under the loaner section of the invoice. After my last service someone took the quarters out of my change compartment and put my pennies in their place--REALLY-----they even forgot to put the screws back in my engine compartment after my last service.. read more

I bought a used 2007 IS250 Lexus from used dealership. Ended up bringing my Lexus to this Lexus dealership in Danvers, MA, for an oil change and just to make sure everything was up to date. Must say the best service thus far. From the time I walked in to the time I got my car. Advisor that took care of me was Mr. Tavarez, and Mr. Tolkla who worked on my car, definitely would recommend to bring your Lexus serviced here. I'll be returning in the future for any services needed. read more

We bought our new car from Saena this weekend and we were really happy with our experience. She is friendly and takes care of her customers. We ended up buying a different model than we came in to see and she was able to make the adjustment quickly. She made sure we got the car we wanted with everything we wanted. read more

Just purchased a second vehicle from Ira Lexus. Both times we had a very positive experience. This week, I worked with Gil on purchasing a new RX350. He did a tremendous job explaining the vehicle, its benefits, and safety features for a family with small children. He was very patient and never pushy. I appreciated his candor and customer service throughout the process. I would certainly buy from Gil and Ira again. I also need to commend Mike (the gentleman who helped explain all the technology in the car). He was not only so sharp in his knowledge of the entire car, but his friendliness and service-first mentality did not go unnoticed. Well done Ira Lexus. read more

We bought a used car that we found on line via CarGurus and Juan Tejada was our sales consultant. He was great to deal with and we had a very positive experience. I would recommend IRA Lexus and Juan if you're looking for a car -- and not just a Lexus as they have a nice selection of used vehicles and Juan will treat you like you're buying a brand new car. read more

I have purchased two new Lexus's from this dealership and they do a good job. Their service department has improved significantly over the past few years and we have been very happy with it. I like the salesman who sold me both cars, however, he didn't follow through on a few small items he assured us he would on each purchase. Each time I had to pursue them and follow up. When spending that kind of money a customer shouldn't have to "chase" a salesman. That is the difference between a three and five star rating. read more

My service manager was Adam Jensen and he went above and beyond to take care of the maintenance on my car. He told me about a special cleaner for the inside windshield. It takes off the stuff that is hard to remove. I will definitely buy this product. They have plenty of loaners so you are not without a car. Great Service. read more

I came from out of state to purchase a car from Ira Lexus. For the first time ever, I bought a car sight unseen. The CPO car is exactly as advertised. James Brooks worked with my bank (in Illinois) to make the transaction go smoothly. A great experience. read more

We purchased a car with the help of Mike Walsh. He was knowledgeable, honest and upfront. The process was seamless and we are very excited to have a Lexus RX 350. The Lexus team explained every aspect of the car and with a certified warranty, I know the car will continue to operate at the highest level. The IRA Lexus Danvers dealership is a wonderful place to purchase a car and I will continue to car shop here for future purchases. read more

Being that this is the first time I've gone to a dealership to buy a car it is now my last time going to an Ira dealership. First off, I came in with the impression of professional service(which i now know is a joke) the sales member greeted me and sat me down and right away they made me feel pressured into buying a car when i was just browsing. This is a big NO that most to all dealership do. Secondly, The car i decided on buying we made out the paperwork, and everything and decided on a fair price. This process took over 3 hours which for my first time buying a car from a dealership is probably normal. So i went home happy that i finally bought a car because i was searching for over 4 months. The next day i was scheduled to pick up the car with it already registered and insured and ready to go at around 3:00PM. They call me around 2:00PM and tell me that the car isn't ready. I ask why and they said because they were doing a "check" on the car to see if their was anything wrong with it and they came up with several problems. I continued to ask what were the problems being familiar with these type of cars and all he said was "something with the ball joints" and wouldn't tell me what else. So i said "alright wasn't this suppose to be checked before you put the car on the lot?" answering with a "yeah but we were doing an extra quality check" So he said it would take about 3 days to get the parts in and installed so i wait. Thirdly, They call me 3 days later and tell me that they cannot sell the car to me do to rotting in the front section of the frame somewhere under the radiator. Again sounding like they have no idea what the hell happened. Naturally I'm pissed. I'm a full time college student and having little money can't afford to be driving back and forth to this crap dealership. So they ask me to come up and get my $100 deposit back. So i get there i go straight to the sales manager who probably isn't any older than i am(I'm 21 by the way) and he apologizes for the "inconvenience" and tells me that he is going to search for a couple cars that i have requested. Never gets back to me about the cars. Fourthly, I receive in the mail a bill for excise tax(road tax) for the car i did not buy. $53. I email them and demand a check for this f***ing problem i have on my hands and they reply by saying "you should not have received any excise tax by your town as you didn't take ownership of this property." I'm sitting here with the f***ing bill right in front of me. I drive home(an hour from my college) to take care of this problem, not that i should, and go to the town hall to tell them i dont own the car. They tell me i need a notice from the dealership saying the purchase was voided and a copy of the plate return receipt. So the dealership sends me the letter saying i did not buy the car and not the receipt. So i have to go to the registry to get the receipt in which i wait an hour for it because everyone knows the registry sucks. They abated the bill down to $16 that i paid. I have talked to the dealership again and have asked them to send a check for the $16. They decided to ignore my request. All in all i do NOT recommend this dealership to anyone. I don't know why any one would want to work as a sales person if you don't know sh** about cars. Know what your selling! read more

We drove over 200 miles before reaching IRA Lexus in Danvers Ma. I could tell you about the failed visit to another Lexus dealer we visited 5 hours earlier before arriving in Danvers, but it's not worth it. What is worth writing about is our tremendous, wonderful visit to IRA of Danvers. Actually, Ted Poulos is IRA Lexus of Danvers to me and my wife. Ted welcomed us to "His" Lexus store the moment we arrived. I say "His", because Ted treated us like we were visiting his store. He gave me and my wife a bottle of water and found a comfortable place for us to sit. I think he knew we were tired and needed to catch our breath after a long ride. We were not going to stop but were driving right by. How could we not stop and look. I'm so very glad we did!! Through the whole process Ted helped us with every question we had. He made sure he bought what we asked for. Ted is a man of his word. Ted has an excellent sense of humor and knows how to take care of people, like us, who have been looking for the right car. We have no doubt we'll be well taken care of now and in the future. Ted introduced us to the Sales Manager, Jose Silva and one of the Finance Managers, Nick Garofalo. Both these men are impeccable mangers and people. They genuinely care about their customers. Both Jose and Nick helped us in ways we didn't expect with the final sale of the car. Nick helped us find the best financing option for our family. Jose worked hard for Ted. Jose helped Ted provide the exact car we needed at a price we could not walk away from. Not only have we bought a great Lexus car, but we have gained new friends. Ted, Nick and Jose will be friends for a long time. Thank you Lexus of Danvers for helping us find a great car but more importantly find great men and women to work with now and in the future. We look forward to being part of the IRA Lexus Family. read more