Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

Dont do it! he can't plumb and his kid is unlicensed…read more plumbing had to be redone. Shut off lever mounded to close to wall so it couldn't shut off! After point it out he said cut the leaver! I had to redo alot of water lines.

Quick tail. Called the first company. They tried to force…read moreus to buy a whole new unit and wouldn't even service our current one. Came across PJs gave him a call. He texted me back within the hour and put me in the books did not try and upsell me however help fix the problem. Reasonably priced and he has a lot of integrity. I am looking forward to doing more work with him in the future. I would recommend this for anyone.

Amanda was very prompt to respond to my urgent request for a quote. She was able to get me a very…read morereasonably priced unit and install it the next day. She was very knowledgeable and I would not hesitate to use her company again.

I contacted AF Honest Home Services for a second opinion about the condition of our furnace in a…read morehome we just purchased. AFHHS responded by visiting in a couple of hours and providing a preliminary assessment. A deep dive evaluation was scheduled for later in the week. The technician who arrived was very knowledgeable and thorough in his evaluation, pointing out a couple of things that contradicted the original evaluation by the first company. Although the AF technician indicated the furnace was a bit undersized for the square footage of our home, he said the furnace was in reasonable condition for being 11 years old. He recommended a thorough cleaning of the furnace in the spring before committing to purchasing a new furnace. We are very pleased with the results of calling AFHHS and will be looking forward to their service in a few months.

Matt and his teams always go the extra mile, whether a new or replacement installation or routine…read moremaintenance and service. They are helpful, are patient in explaining items, treats you as they would their own families, and shares options and pros and cons. And provides timeliness sensitivity and reasonable costs - Cannot recommend them enough.

Excellent service and Matt is very knowledgeable and explains everything well what has been done…read more I had air conditioning installed as well as a new furnace. I would recommend McClearys to anyone that needs this kind of service.

Our hot water heater was going out - it was about twenty-eight years old. We have Norco Heating…read moreand Air Conditioning service our furnace and air conditioner, and have been super pleased with them. So I called and asked if they install tankless water heaters, to which I was told they do. Peter came out and gave us an estimate. Yesterday a crew came out and did the installation. The crew was two installer and two electricians. The crew was outstanding- very polite and respectful. They actually took an hour less than was estimated. When we received the bill via email it was less than estimated. When I called to pay over the phone, I asked about the lower price. I was told it was due to a rebate on the tankless water heaters.

Git new Heat Pump installed. Very professional. Finished in 2 days like promised. Unit so quiet…read more Ac use is down. Madiea g3 evox would recommend them

Excellent service Wonderful staff…read moreThx for the quick resolution to my issue. Always there when needed! Try them, you will be glad you did. Earl from Spokane Valley.

I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

Very friendly staff, worked really hard to try to find the odd part I was looking for. Couldn't…read morefind the pieces I needed but did make some good recommendations for places that might have it. Will definitely stop here again next time I am looking for parts the box stores don't have.

Super! Same-day response to broken water line in crawlspace handled smoothly and economically. A…read moreday later (during clean-up by contractor) another small leak was discovered that would have been invisible to the plumber on the first visit. Another call was made and I had a return by the same great plumber to fix it. Wonderful service delivered promptly! Great team, helpful office staff.....all-around superior job!

New company for me to use and I was very happy with the results. My Heat Pump died and so it was a…read moremajor repair. Even though they were not the original installers of the heat pump they were able to get the parts replaced using the original warranty. All phone interactions with the main office were friendly and professional and Henry, the tech, was great!

Currently Spokane Mechanical is doing the HVAC for our entire house - a new build. They are…read moreprofessional and are doing a fantastic job. Their communication is outstanding and have asked questions along the way to make the job go smoothly. They also seem to enjoy what they do - so they are pleasant to be around. We are lucky to have them on our job site and appreciate their hard work. If you need a job done in Spokane or the surrounding area, we would highly recommend them.