I was waited on quickly by Cyrus and he was friendly and very helpful. He even put the liquid…read morescreen protector on for me. I really appreciate the convenience of the location and the top notch customer service.

I was referred here as the only place that could perform certain tests on Samsung phones. I…read moredropped my phone off, and was told there was no charge for diagnostics. They said they did not know how long it would take, but to check back in an hour or two. I had lunch at the taqueria next door and checked back. I asked how the progress was on my phone, and they said they hadnt started it yet. They were incorrect, there WAS a diagnostic charge, and I could pay it right then. I said, how much was the charge, they said $40. I said, no thank you, and asked for my phone back. They seemed incredulous that I wanted my phone back. I will not be going back. If Tech Heroes cant do it, it doesnt need to be done.

The staff is very helpful and spent as much time with me as needed. After my computer repair, they…read morehelped download and install software, and do things I don't know how to do and things the Apple Store wouldn't take the time to do. i had to go back more than once and found them happy to help. Highly recommend for old computer repairs.

My husband and I have done business with Graphite for 12 years and I always come away so impressed…read moreby the tech support/customer service. Bob, the owner, spent hours getting me set up on my new Mac mini last week (a service that one pays for- very much worth it!-) and just now spent an additional 3 hours trouble shooting a problem that arose in LightRoom following the new set up. He brought in a former colleague to help. All this to say that they treated this customer superbly and went above and beyond.

These guys are great! Super helpful and very well priced. Great advice, fixed a cracked front and…read moreback of an iPhone at a very good price - much less than the Apple Store quoted. I highly recommend their service and quality. Walk-in and out - no lines!!

This was about the fifth time I had a phone screen repair over the last ten years or so. Every…read moretime it costs less than I hoped and is ready sooner than I expected. In the time it takes just to make an appointment at the Apple Store or navigate the evil website for ATT cellular you can have your phone repaired here and back in service.

I forgot my password to my MacBook and totally messed everything up. I took it to Wes and he had it…read morerepaired in an hour at a very good price. Very friendly and professional. I highly recommend Diedrich Tech Repair for your tech issues.

Reliable, affordable, pleasant. More importantly, Wes is an excellent analyst, not looking to break…read moreyour bank, honest. He has been helpful on phone problems, laptop, printers and general advice about computers. And helped me purchase an appropriate printer when mine was starting to chronically act up. Highly recommended. Glad he is in Galena.

Johny is so gifted. He can fix anything! Quality person and service! He is the best!!read more

I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes…read moreand charged me nothing. What a wonderful way to operate a business.

I made a reservation to bring my car in to get fixed and was given an estimated completion time of…read morefour days from when I dropped it off. The car was completed four days after I dropped it off just like they said, and it looked beautiful!

Brought in two ipads for screen replacements. One I was able to pick up within hours same day…read more(screen was in stock) and the other we were able to pick up within just a few business days. Great & fast service!

Affordable and quick work. No tension on success of repairs…read more ///////////////////////////Space Filler///////////////////////////////

Went to get my broken screen fixed, took almost a year with poor communication, and ended up…read morecosting me $400 somehow (was told $90 screen, $150 labor). Screen is fixed but now laptop fans make it too loud to use, seem to have traded one issue for another. Ended up just buying a new one. Owner seems to be a fine guy but was not a good experience I would recommend to others. If I had been more local and not out of state constantly, would've picked it back up after the first month and went to Best Buy or something. Maybe those with more technical PC knowledge will fare better.

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

This place it located by Binh's Tailoring, next to the old Goodyear on the corner of E Wash &…read moreMendota St. I had a really old iPad that part of the charging plug broke off inside. I was greeted right away. He listened to me then looked at the iPad, told me $35 if he could get the broke off piece out but was sure he could, said he'd text me when done. I went back to pick it up. Thirty-five and tax. He cleaned it up and charged it up too! I know I'll talk about these guys and if I ever have problems again, this is where I'll go!