This 5 star is for the young man who helped me when I went in to get a Tax Transcript. He said his name was Chavez. He was in cubicle #1. As soon as I got called in, he asked what I needed, he went in the computer, looked up my information and printed it. He also included another form that he said I will be able to use as well. He helped me in under 10 minutes. The doors opened at 8:30, I got done by 8:45. He was nice, knowledgeable and very efficient. He is a very good example of what an IRS Representative should be. read more

Date: 16-mar-2015(Mon) Went there to get ITIN for my wife who is on H4. Reached irs office at 7:45am after parking at a public parking in the same building round the corner. Its a $1/15min lot. Went to grab a coffee at a Starbucks nearby and then waited. There were about 15 people ahead of us. The line was about 50 ppl long by the time the office opened. We got the token by 9am. Our turn came at 9:40am. We showed my wife's passport, my w2, 1040, w7 ( itin application) and a declaration form for my wife (we didn't fill it up earlier, but got the form when we took the token). The person in charge took another 10min to verify her passport/visa and we were out by 10am. Overall it was not a bad experience and waking up early paid off. People who reached after 8:30 most likely would be waiting till 12pm. There were restrooms for people to use. So don't know what people in earlier reviews were complaining about. read more

I never expect stellar friendly help from government bureaucrats but in a universe of poor service this office this morning really stood out. To begin with the security guard at the door dug through my wife's purse pulling out, unzipping & looking through her wallet, which I'm pretty sure is not allowed. Downhill from there. We were dismissed by the lady at the drop-in window before we could even finish asking our questions. No one working there seems the least bit capable of listening or being even a bit patient - everyone we encountered only exhibited either disregard or distain towards their customers. Not sure how much good a Yelp review can do to force improvement of the level of customer service at an IRS office, but for anyone planning on visiting this office anytime soon at the very least keep an eye on the grouchy guard & don't allow to overstep his authority. read more

Bad, terrible, gave me nightmare, come at 9 get out at 3:30 , feel more than jail, no restroom , Nothing got done, waste of time. If you want to apply itin the spouse have to be present, otherwise they will take the original passport, perhaps mailing is better, you don't have to wait for 6 hrs, irs employer are very slow. read more

This is not the tax season and so my experience was smooth. I reached the office door at 8:28 AM dreading that I would encounter long lines based on the reviews i read. But I was surprised and elated to see that i was 2nd in the line. The office opened at 8:30 sharp and as soon as i got the ticket my number flashed on the screen. We were then out of the office in about 30 mins. read more

Two parking tickets and 3 visits later, I'm still waiting in line to see these folks to fix my tax issue : (

Came here as contacting someone over phone for irs question impossible. Same here. Horrible wait time.slow and inefficient waiting system. Inferior customer service. As usual with irs. read more

We are partly at fault to do our tax in April. We went here to get an ITIN number to file federal tax. The first day we had to go back home as they did not issue further tickets. The following day we went there at 7 am and there were about 30-40 in the queue already. We were able to get the service at around 9.30 am. The officer who handled our case was friendly and helpful. The tax office is understaffed - that is why long queues and limited tickets - 2 stars for that. (However, I would give 5 stars to the officer who handled our case.) I don't know what CA is doing with our tax money. Why can't they employ more people at least during peak days. Go early if you want to get your ITIN number or something related. If you go even around 8.30 am, there will be many people before you and you will probably have to wait the whole day to get your work done. read more

You need to be there by 7:30 am if you need to get out by 10:00 AM. They are slow in processing each application I went for filing ITIN. if you are there by 8:30-9:00 then you will end up coming out at 2pm or 3 pm. read more

entered when the office open in the morning, I was the first appointment in that day, waited more than half an hour while there was no customer before me read more

Went for my kids ITIN. Taking an appointment is best to save time. Staff is really helpful. I got ITIN in 2weeks time after submitting all documents. COOL!!!! read more

Went there to get ITIN for my wife who is on F1 and unlike many reviews it was good experience for us. We went early by 7.40 am and there where around 15 people already in line. Initially i parked my car on street ( Which is coin driven and allows only max of 1 hr parking) . After speaking to others in line I realized there was public parking $1 /15 min and shifted my car to public parking which helped us. @ 8.30am they started calling us in @ 9.06 am we received our token w @10.06am we met officer ( There around 9 counters ) and @10.20 am we where done and in our car. IRS officer was friendly and asked us if we had any questions for him and took W7, Tax returns ( form 1040) and my wife's passport . It was just 2 min process and then he said he needs few minutes to cross check docs and asked us to wait outside in seating area. Within 10 min's he called us back in and said everything is good and we will get ITIN by mail after final review in Texas. On the whole it was smooth experience.. I think what helped us was going little early and finding out public parking. read more

They help you do your taxes for free if you go in before close to 4/15. Take advantage.

Went here on a Friday morning with wifey around 11 am, after we were redirected by SanJose SSN office(who wasted more than 1 hour) . Waited in line at IRS office for about 15 minutes after which we were allowed to meet front desk clerk/assistant. He was the most efficient government employee I've ever seen (including ssn,dmv). He gave us a form to fill out and asked us to return when we were done. Once done, he took a copy of our W2 and application and gave us a copy for our records and even said it'll be shipped/posted by them ! We were done in less than 25 min total. Very impressed with service ! read more

As general public, we have no business other than tax related at this sick place. We don't go there for charity, definitely not expecting. Instead the office and the employees are paid out of people's tax money. If that is funny, then the office shouldn't expect people to pay taxes. But if it is keen on reaching our pockets, then it should run an office; a professional friendly one. The security at the office is a jerk. There is a difference between being tough, and being rude. The security is rude. No respect for ladies and kids. For people applying for ITIN, the office mandates the kids to be physically present. I am talking about kids less than 2 years of age. Of course, they get uncomfortable inside or may feel thirsty or hungry. Not all the kids get uncomfortable or cry at the same time. The security was so rude and asked the mom(s) to carry the kids out in the open. That day it was cold and drizzling outside. Women with kids are not allowed inside the waiting room before their husbands or whoever accompanied them cleared the front desk. The security threw the ladies out with the kids. Expecting courtesy, not kindness, is that a joke of this century? I was so close to using unparlimentary words in describing that jerk but then there is no difference between him and us. Fools are. After taking a token at the front desk, the security makes a rude gesture to come over to him for a lame and funny security check, and he says, "I am going to check for any weapons in your bag". Maybe it's me who felt the gesture rude or maybe a few. But there is a professional yet polite way to say: come get security checked. Not everybody carries a weapon, definitely not in their bags so that some stupid security finds it out and say what "Sir, you are not supposed to have a weapon in your bag. Have it in your jacket or leave it in your car"? I am not suggesting to run a security procedure based on trust. I am asking them to establish a process, display boards where to do what. The office is running on a low budget, short of resources? WE DON'T CARE! First, it is hard to believe that an office running on people's money is short of money. Second, that is their job. Why rent or run an office in the downtown? Move it to some place where the running cost is less and they have restrooms, at least public restrooms. The security made a proud announcement that there was no rest rooms in the premise. No restrooms? Maybe not the security's mistake but why should people have to wait under their belly to pee? That's not just me, but a lot of gents in the room. Employees are nothing more than answering machines. They don't "help". They just answer if you ask a question, and the right one. Some human rights department or something should take a look into the way the office is run. As general public and tax payer, I condemn the attitude of the security and the employees (save a couple of good souls, if any). read more

My trip was very fast I came here Monday around 10am got done around 11am ... Pretty fast I don't understand why people complaining ...

Horrible treatment! Last time we came 10 minutes early and they told us to go back to line. This time we came on time waiting on line by the time they got us to the counter it was 5 minutes after the appointment and they said you are late!!! And made us wait again. It is okay to say we are late but making it sound like we did commit a crime. It is ridiculous! This place always makes me stressed. read more

This location and service blows. Trying to get a tax transcript and called to schedule an appointment. Waited on the line for 30 minutes and no one picks up. Our right bad service and no care for their own tax payers. Pathetic. read more

Long waiting lines but efficient system of work. Go early to come out early i.e. Atleast before 7.30am Small tot lot for kids. Starbucks closeby. read more

Arrived here with only two other people in waiting room @9am. Now 1153 12 other people have already been in here and gone and I am still sitting here. We cant have phone conversation which is posted and I asume as to not have a room full of people speaking over each other, yet the people at the front desk (supervisor, i would imagine) is arguing about why so and so hasnt gone to lunch and now ruined the lunch schedule. Smh read more

It feels like a very hostile environment. Not inviting at all. The people in the front were great. The man that actually helped me not to friendly. read more

Went for ITIN application submission for my wife, reached the office around 12:30 PM. There is plenty of street parking nearby. Costs 2 $ per hr on the meter. Since tax filing season is yet to start, office was empty. Got called upon after 5-10 mins wait. IRS rep was detailed and meticulous in checking all the verification papers. Point to note is that all tax return docs(1040, W2 etc) should be printed one side only, otherwise representative might reject it. After verification, we were told to wait outside and wife's passport was kept for preliminary checks, the wait time was around 20 mins. After that we were called upon and passport was returned. We were explained that the whole application will go to Austin, TX IRS office for further checks and after that ITIN application would be either accepted/suspended/rejected. The process might entail 8-10 weeks in peak season (Jan-Apr). The whole process tool 1 hr, 10 mins by the time we came back to our car. read more

We went for applying the ITIN for my wife. The overall experience was alright. We had been there by 7AM as the line gets really long we were told. And indeed the line grew very long by the time the IRS office opened at 8:30AM. Pros: Good service and polite staff. Cons: The security guard was bit too much. He kept telling the parents to keep their kids quiet or take them outside the building. I felt it was bit rude. Overall the experience was OK. And the work was done without any hassles. read more

On July 3, 2018, my wife and I visited the San Jose office, with an appointment, to discuss a tax issue. We received a number and waited only about 20 minutes before being helped by Ms. Mclennen. She listened, understood our concern and bent over backward to solve our problem. We couldn't be more satisfied with the service we received and the time it took to do so. read more

Very slow service. Need to improve the process

We had to take my mother in law to the IRS because she need to prove her identity. Our appointment was at 10 am and we got there around 9:30 am. We parked across the street at 60 S Market. It was $1.50 for 15 minutes. We just took the elevator to the ground floor, walked out of the building, cross the street and ta-da! We were there! (MIL was in a wheelchair so we didn't park too far as we'd have to push her) We didn't park on the meters because we didn't know how long it was going to take (I read the reviews on here and didn't want to stress ourselves out). There is a guard there and you stand in line to check in with the main reception. The guard will tell you the following: No food/beverages (except water), no photographs, no weapons, phones needs to be on silent and if you need to make a phone call, you'll have to step out. He will then let you in where you check in with the reception. (He didn't search our bags) She will then give you a number and you can take a seat and wait for your number to flash on the board. While we were there, there was probably 3 separate groups waiting but most of them were done by the time we were called. Only two IRS agents were working at the time we were there but I'm guessing the appts for the day were simple/straight forward so no one needed to take too much time. The 9:45 am appointment was also served promptly at 9:45 am and was done in just a few minutes. We were called promptly at 10 am. We provided our IDs and the IRS officer was able to verify the info and we had to ask for 2 corrections to the return and we got that done as well. We were done by 10:15 am. All in all, it was quick, efficient and very painless! Definitely get an appointment. While we were there, someone came to pay their taxes (without an appointment) so I guess if you're paying your taxes, you don't need an appointment! All in all, a pleasant, painless experience. Thank you IRS! read more

I left this IRS office in tears today after waiting 2 hours only to receive a piece of ripped paper (not exaggerating) with a phone number to contact. I also had the old Indian man Mr. Shien or however its spelled and he was completely unhelpful to my situation. All I needed was a letter from an IRS representative stating my mother was a victim of identity theft to submit to my college for financial aid and he couldn't give me any paperwork. He kept going back and forth from his desk to speak to his supervisor yet came back with nothing. At the end of 2.5 hours I left with a useless 1800 phone # that was completely irrelevant and useless. It was annoying sitting in the crowded waiting room with screaming children and made me pissed off that I did not get anything accomplished. Talking to the IRS over the phone has been more helpful than visiting this terrible office, don't waste your time like I did. read more

Never ever go to this place. The office opens at 8:30 AM. I reached there at 8:45, and i had to wait 6 hours to get to the counter. There are 10 counters but only 3-4 of them have people in them. Rest counters are just made for no use. There is no restroom or parking. I had to park at a public parking far from the main office. They served each person 30 minutes and went for a long break. If you have to go to restroom, you have to turn in your ticket and then a officer tells you where are the public restrooms near by. If you have to pay for your car parking, then you have to turn in your ticket and go to your parking to pay. If i was able to give 0stars rating, i will. They do not have a sequence of calling people up. They just randomly give a ticket and call someone just randomly. Some people who were after us in line, went 3 hours before us to the counter. I HATE this place. read more

I created a yelp account just to write about the terrible, unorganized, unprofessional service and madness that you will receive here. O wait... I forgot we are talking about the IRS. We work hard for or money. Uncle Sam takes the money and than when you go to the IRS because your cpa messed up with your filing; u deal with the b.s. They must be imagining that they are on vacation mode still from the government shut down. Suggestion: put heart into your work and understand that we are sacrificing a whole day of work to deal with our IRS issue. Better Customer service is all I'm asking.. read more

Went on 4/9/2014 to apply for an ITIN for my wife and also submit our federal return. Prepare yourself before coming here. - Arrive by 6:30am to be in the first wave of people who are seen once the office opens at 8:30am. Several parking lots nearby, we parked where the Jurors park for the court. - By 7:00am line was abt 50 ppl long. By 8:00am it was snaking to the other side of the building. You will queue outside the building so make sure to take a jacket. The "Taxpayer Assistance Centre" is a small customer-service like area in one corner of 55 South Mkt St. 99% of the queue was Indians. - Office opened at 8:30am. Nasty security guard came out, typical "enforcer" class. Marshalled fox like a sheep dog forces sheep into a pen. Cellphone silencing seemed like a big deal. - Got a queue number, sat in one of the chairs provided. Its a really sad office, there are several offices/windows with sliding doors and your queue number is called and you go to the right one. Got called at 9:15am. - Tax person made a huge deal that I had printed the return double-sided instead of single-sided. Almost threatened to reject the return. I pleaded ignorance of how printers work etc. and he grumpily accepted it. Took my wife's original passport, asked us to wait outside the sliding door for 10 mins. - Got called again in 10 mins, gave us her original passport back, read us a long letter on the possible outcome of an ITIN application (accepted, suspended, rejected - duh) and gave us the letter (which I can ready anyway, duh). Also gave us a copy of the W7 and 1040 first page with the acceptance stamped on that copy. - Got outta there at 9:45. Just a terrible experience overall, lucky that our work got done. Just be prepared to wait outside the building for 2 hours before getting in. Not a customer-centric agency at all. Such a contrast to all the customer/user-centric Bay Area companies that are in the San Jose - South Bay region. read more

Trying to get any info from IRS is impossible! I was on hold for 40 minutes and when I did get someone on the phone she was rude when I didn't understand what she wanted. My business estimated payments need to be verified they were received for my accountant's records and when I tried to register for online access for transcripts it would keep giving me an error and kick me out. On hold for that long and getting nowhere! Furious with people who won't help me. I'm sorry I need a little help and explanation in order to get the information you wanted, but there is no reason to end the conversation by saying you don't believe who I say I am. I asked to be transferred to someone else and she refused and said I would have to call back. More wait time OH JOY! I told her "I have to call back? Thanks for nothing". Don't call this place if you don't have to. read more

they have the worst customer service ever!! I waited 2 hrs and got help by this unprofessional, rude Indian older guy. i paid my lien in full by cashier check and i told him i needed to get my lien release certificate instead he stamped on the receipt and dated, he said that's all they need from the title company. went back to the title company, gave them the receipt and of course the title company needs a copy of the lien release certificate. came back the 2nd time and waited another 2 hrs, luckily we were help by ms. nguyen, she was able to print that out for us. i don't know why the first guy couldn't print it. read more

This is the "GOVERMENT" office worker there will take 1 client at a time after that than 1 hour rest otherwise they will consider over work

If you have a full day that you want to spend standing in line, this is the place for you. Nothing beats the lines here not even the dmv.

I reached outside at about 7.55am Thur, as usual there was a decently long line of about 15 people ahead of us. Came in for joint tax filing. Office opened at 8.30am. People first in the line came out really early - before 9am! Got a the token no. And we were done by 10am. So overall not bad if u reach early. People kept coming in even after us so the waiting times for them kept increasing. People are nice and helpful. You can find parking on the main street $2 for 1 hour if u come early. There are no phone calls and food allowed inside. There's a small place for the kids. read more

Three stars or four . . . I decided on four because the staff was helpful and provided information that I didn't know to ask. And it was information that was very important for past due and current taxes. And very patient with my questions Three stars -- the wait can be long - I guess it wasn't the worst. I got into the waiting room quickly - there I waited about 90 minutes. What I noticed - *) How long you stand in hallway before getting a number to sit in the waiting area seems to vary, anywhere from a few minutes to several minutes. *) Whether or not the guard "scans" you or looks into your bag -- seems to vary. *) The closest they have to a lobby is the entry hall. There is a restroom in the waiting area. *) Eating and drinking there is not allowed. It's ok if you bring a bottle of water - but you don't get to drink it in the waiting area. *) They don't seem to care about cell phones as long as you don't make any calls and you turn off the ringer. And don't take pictures. *) When not to come - probably around lunch-time. They take lunch in shifts, I think that starts around 11:30am. *) Parking garages are pricey (nowhere near SF $, but they charge in 15-20 minute increments). read more