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    Irving Counter Top

    2.5 (15 reviews)
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    Services - Irving Counter Top

    Countertop installation

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    Painted 1 week before they came,

    The professionalism of this contractor is the lowest I have ever had the displeasure of having do work. They have damaged my house significantly, very few of the countertops were cut or installed correctly. My bar is actually not square and tilts down Have called them numerous times and they have no interest in solving the issues. Unfortunately Nebraska Furniture mart uses these bozo's as a subcontractor, seems like others have had the same issues with lowes. If your place is using them I would demand someone else. My cabinets were painted the week before they came. Check the damage out... AVOID like the plague

    Counter not aligned with the cabinet
    Angela W.

    I contracted with Irving Counter Top through Nebraska Furniture Mart. I have several issues with the service I received: 1) I was given an installation window of 1-3pm. Their guys showed up at about 11:30am with no notice that they were coming early. I had an errand to run and wasn't able to go since they came so early. 2) They didn't use shoe covers and tracked dirt throughout my house. 3) While they were working I heard a loud bang. After they left, I noticed a big ding in my wall. It was hard to miss so I was pretty upset that the workers didn't tell me they damaged my wall. 4) I called and left 3 voicemails with the owner and still haven't heard back. 5) Lastly, tonight I noticed that one of the counters is not aligned with the cabinet. I will be calling NFM tomorrow to see if they can help rectify the situation since I haven't heard a peep from ICT. Nebraska for sure need to find a different company to work with on their counter top installations.

    Elkay provides clear installation instructions, but apparently no one at Irving Counter Tops can read.They used epoxy on our sink. thanks

    If I could give -5 stars that would still not reflect the experience we have had with Irving Counter tops. Dwayne Randal, one of the owners has a temper problem and is extremely rude. We purchased counter tops from Lowes and got stuck with Irving Counter tops. The process started on Feb. 24, it is now April 25th and we still have no counter tops. When the counter tops were originally installed about a month ago, the under-mount sink we provided was held up with 2x4s and Epoxy. The guys installing everything must have enjoyed the high of the epoxy because they left the lid off the container the entire time they were here. I finally placed the lid on the container; the fumes were overwhelming. The Elkay installation instructions clearly state DO NOT USE EPOXY, but hey, what does Elkay know, they are just the manufacturer. When the sink had been installed, it became evident that the countertops had been cut incorrectly. We specifically stated we wanted a neutral reveal. They were cut with a 3/4" positive reveal. I called their boss and said this is not correct. Dwayne said this is the only way we fabricate counter tops. (really?) Contacted Lowes and they came out along with another Randall Brother. They agreed to correct the counter tops. 3 weeks later, they are supposed to install counter tops today. I contacted lowes and Irving Counter top and advised that we would hire a professional to install the sink. Dwayne Randal called and stated if we are not installing the sink, we won't install anything. I said I don't want you to install the sink, you didn't do it properly. He scream, we did it properly. I said no you had it all jacked up with 2x4s (almost $400 quartz sink held up with 2x4s?) and had our new cabinet all f&^*ed up. He actually blew the top of his head off screaming at me saying he was done. we will not install anything for you CALL LOWES! and hung up. I tried to call him back to ask that they return our sink ASAP. He answered his phone "WHAT?" and hung up before I could say a word. I don't know what this guys problem is, but he has not business working with customers. Especially customers who are spending the kind of money involved when purchasing quartz counter tops. STAY AWAY. Oh, the first time they installed the counter tops, they had not followed their own template and the counters didn't fit, so they cut into newly hung drywall without my knowledge. So now, we have no counter tops and a huge hole in the new drywall. Their work is that of a 2 bit handyman, trying to make enough money to buy beer. shoddy, shoddy work.

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    Irving Counter Top - kitchenandbath - Updated July 2026

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