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    Emerson House

    4.2 (5 reviews)

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    Friendship Health Center Holgate Center Complex - Private and semi private rooms are available

    Friendship Health Center Holgate Center Complex

    2.5(22 reviews)
    1.0 miReed, Southeast Portland

    We have been impressed with the care at Friendship and really appreciate that it is not a…read morereligious-based care center, but rather a secular organization oriented around helping low-income elderly remain as independent as possible. Our 92 year old friend who is more like family, Ed, has been on hospice here on the lower floor for almost a year and has received a lot of excellent care. He continually tells us that he is in good hands and he actually enjoys the food. I've experienced many friendly and warm staff and though I think there is lots of staff rotation, Ed still enjoys all of the nurses (and they have had to put up with his bouts of delirium and times when he can be a cantankerous fellow) and they love him! We are deeply grateful to have Ed be so well taken care of and I'm sad to see so many reviews being hard on this facility, as I really believe they are doing their absolute best!

    I have been a patient here for a number of months. The care is inconsistent: a few cna's are very…read morekind. I have sometimes waited 40 minutes or more when I call for assistance. I need more physical therapy and rehab than I;ve been getting. The place is understaffed and more caregivers are needed. My mental health is deteriorating. I feel very lonely, like I'm just a body in a bed. My son is trying to find an assisted living that can accommodate my needs as I am disabled. I definitely would not recommend this facility.

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    Friendship Health Center Holgate Center Complex - Physical Therapy Gym

    Physical Therapy Gym

    Friendship Health Center Holgate Center Complex - Physical Therapy Gym

    Physical Therapy Gym

    Friendship Health Center Holgate Center Complex

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    CherryWood Village Retirement Community - Vitality Center gym

    CherryWood Village Retirement Community

    3.8(13 reviews)
    3.6 miHazelwood

    My mom has lived at Cherrywood Village over 10 years. She was in independent living until a year…read moreago when we moved her to assisted. She's been very happy there and loves all the staff who seem so kind and loving. Our favorite is Mercedes and her daughter Lana. They work really hard to provide many stimulating activities for the residents. My mom is just about to turn 98 and I feel at peace with her being at Cherrywood.

    Right after I wrote my review I discovered there was a new weekly menu and an attempt to provide…read moremore variety to their menu options for vegetarians. This is a very welcome step. I also want to note that their meals are not expensive. Some people prefer quantity over quality. Your safest bets are the salads, avocado toast, soups, and fruit bowls. Part of my frustration with Cherrywood is that its a retirement home and the residents don't have a choice where to eat most days. At least this is true for those who can't easily travel. So the meals should be appetizing and inviting. There is a culinary director but somehow he claims to not be involved in culinary matters. I want that job. However, one would think the culinary director would offer to forward your concerns. This doesn't happen. The culinary director is NOT the chef. The chef and his staff try really hard. You usually won't find the culinary director. I don't see him helping when there is a rush, he has never greeted me or seated us where there is a line, and I assume he is usually in his office. One does see him on the family events. So he isn't totally invisible. Sounds like Cherrywood needs a culinary director who is responsible for improving the dining experience in their restaurant willing to greet guests. As stated before, Cherrywood caters to 7th Day Adventists and they are vegetarian. Their vegetarian selections are hopefully getting better. They were not really good before. The worst meal I had there was at the last Thanksgiving. That veggie meal included two slices of fake turkey. Think bologna or spam for Thanksgiving. As a comparison one of their competitors offers a nice salmon dinner every day as an option. Cherrywood offers this maybe once a week. Just saying other retirement homes offer better food services. I hope things get better.

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    CherryWood Village Retirement Community - Wellness Center's heated pool at CherryWood Village

    Wellness Center's heated pool at CherryWood Village

    CherryWood Village Retirement Community - Gabriel Chapel at CherryWood Village

    Gabriel Chapel at CherryWood Village

    CherryWood Village Retirement Community - CherryWood Village campus overlooking the putting greens and ponds

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    CherryWood Village campus overlooking the putting greens and ponds

    The Watermark at the Pearl

    The Watermark at the Pearl

    2.9(9 reviews)
    3.4 miPearl District

    The Watermark at the Pearl presents as a lovely environment, engaging activities, transport to…read moreshopping, medical etc. choice of cafes and dining, well-appointed environment etcetera. This for the most part is true, if in fact you are healthy, living independent and can afford it, as very pricey. However...the big however is; when time comes for assistance and your status goes from Independent to assisted living the tide changes in a heart beat. The charges are exhorbenent for the actual care you receive. The housekeeping is not at all thorough as promised. Floors not cleaned, fecal matter left on toilet meals arrive cold and very late, laundry is lost or confused with others. Caregivers are rushed, not overly helpful, and don't seem to care. Care Mgr. Is not professional, communicable nor at all friendly. Our loved one fell 5 times, the last ending her in hospice. Not once in that time did care mgr. Suggest they are not able to keep her safe, increase care, or any viable suggestion to keep her from falling. I would not recommend this establishment to anyone. The level of care, lack of communication, empathy and compassion is shameful.

    I was paying over $16,000 a month for my wife's memory care at "The Watermark in the Pearl". It was…read moreadvertised as a luxury senior living community. With that price, three times the Oregon state average, I expected to have the finest professional care available for my bedbound, helpless and all too soon to die wife of over 50 years. That was not the case. For example, my wife lost 15 pounds in her last three weeks of life at The Watermark. She lost that weight because she was seldom fed unless I was there to feed her. Never once did a caregiver approach our table and remind me that it was their job; not mine. I never saw her being offered liquids at meals, in her room or in a public area. I did find her on more than one occasion, sitting alone in her wheelchair in the reception area in front of a blank TV screen. Mostly, the young caregivers seemed wholly untrained and genuinely frightened of my wife who was nearing death. The one nurse with which I had any contact seemed to be in training rather than be in charge. That nurse constantly followed behind one of two clueless managers rather than leading a care team. When I showed one of the managers medical wastes left on my wife's pillow, she without confronting the nurse, quickly refuted my facts and excused the nurse's behavior. The two managers refused to listen to any criticism concerning health and safety issues for clients like my wife. I was able to offer factual evidence not simply my opinion. Other resident families confided to me that they had contacted the appropriate state regulatory agencies too over similar concerns. The two managers seemed unprepared for what I shared with them. They offered no evidence of ever running a similar facility. They represented themselves as medically trained but I found that they were not. The Watermark's top management seemed to want to run the memory care unit as a hotelier might want to run the luxury senior living facilities offered upstairs. There was little in the design and operations of the facility that reflected an understanding of what dementia centered design required. My helpless bed-bound wife was not offered the simplest of basic services like assistance while eating, everyday dental care and customary help with grooming and personal health practices. My wife came to meals all too often dressed looking like a homeless person rather than a successful businesswoman with a fashionable wardrobe. Overall, the residents were treated as troublesome children; not dying patients with advancing dementia. The food offered my wife was simply the pulverize versions of the food offered to others living independently upstairs. One night, the Indian flavored food was so spicy that none of the other clients in the memory care unit ate it either. They were quickly offered fish and chips as was my wife who was known to have swallowing issues. That were simply ignored but I was able to offer her food that I had now began preparing that she preferred and appreciated being given. On one occasion, I arrived late in the evening and found my wife was sitting alone in her wheelchair in the public area with her face and clothes covered with encrusted food from her last meal, hours ago. Had she tried to feed herself with one side of her body frozen and the other substantially disabled? She appeared stunned and did not recognize me at first. The caregivers didn't rush to explain and offered no apologies as I returned her to her room to clean her up and put her to bed. I had to retrieve them from elsewhere in the building to help me do so. They seldom if ever responded to her call button which both myself and a visiting hospice nurse tried repeatedly to use. The night my wife died, I had to help lift her dead body into the mortician's body bag. There was no 24-hour nurse, as advertised, available to assist us. The one late-night caregiver seemed reluctant to help and was clearly traumatized by the situation. On the day that I knew my wife was actively dying, I had to plead for special dispensation from the CEO for me to remain with my wife overnight. The controversy of my appeal was that it was not part of the company's protocols. They also frowned on me using special dishes, special feeding techniques and special clothing protectors. They had the opinion that it was dehumanizing. Probably it was more shockingly illustrative of the inevitable decline ahead for the other clients and loved ones in the facility. After removing my wife's belongings and leaving the facility that same day, it took me weeks to retrieve our $12,000+ advance for the remaining month of non-service. It was finally returned to us after the company was contacted by the BBB and the Oregon States Attorney's Office I was never once offered an explanation, an apology or condolences from anyone at the Watermark. If your loved ones are truly loved by you, don't leave them in the memory care facilities of The Watermark to die an ugly lonely death like my wife.

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    The Watermark at the Pearl
    The Watermark at the Pearl
    The Watermark at the Pearl

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    Emerson House - memorycare - Updated July 2026

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