I thought this quack was shut down for running a scam office. Worst interaction with any doctor in my entire life. gave me completely wrong prescription and said my eyes would adjust. He failed to adjust my script for astigmatism, WTF ? This scammer should be in jail. POS read more

Eye doctor & surgeon I'm sad I can't be seen by Dr. Hearne ,MD. Not sure why. I received excellent care by Dr. Hearne and his staff. He did surgery in both my eyes. Been great ever since. read more

Came here for my son's and my annual eye exam. Love the state of the art equipment that is used. Dr Hearne found some cataracts brewing on last year's exam. The office is undergoing some change and you will find records in disarray. While I could have given this provider's a less than average review, I am pleased with the service from Dr. Hearne. Sometimes you cannot prevent outside influences. I think they are doing the best job with the resources they have right now. You will have to evaluate for yourself. I am good for another year. Wait times can be lengthy so bring a book, don't be in a hurry. Grateful that we have providers that manage our preventive needs and can manage when we need assistive devices to help our vision performances read more

I've gone to Dr. Hearne for years, and during my last visit - it was obvious he was phoning it in. He took absolutely no time. The dr. aids did all the actual work and I tried to speak to him about alternative surgery, and perhaps a way for my vision to be improved he said it was not possible. He also implied that I was lying about my eye sight and how old I was when I lost vision in one eye. He said it was simply impossible. I beg to differ as I LIVED IT. It was rude and condescending and I will be looking for a new doctor. I am adding to my review and removing a star - The Dr. gave me AND the contact lens supplier the incorrect lens prescription, causing me unnecessary and undue stress, as the contact lens I'm wearing was the LAST contact lens I had as I waited for the others to be ordered. 6 weeks went by and I find out he gave us the wrong prescription and they have to now order the correct lens. It will be probably another 2-3 weeks at least. I don't blame the Contact Lens supplier, I blame the Dr. for writing the wrong prescription which was ALL he did for me the last time I was in. He did NOTHING else. So, thank you for absolutely nothing Dr. Hearne. read more

I've been a patient here for years. I was shocked to read the recent reviews. It's been a year and something must have happened. I believe the office may be closed as you cannot get Dr. Hearne on the phone, or anyone else for that matter. Dr. Conklin has moved. I never had to wait for more than 10 minutes before being seen. Well, I would have rated 5 star had this had not happened. No clue!!! read more

Dr Hearne is a very good doctor who has an innate knowledge of the eye. He is professional with a caring attitude towards his patients. He works best with adult patients. The office staff has a great deal of turnover & is often overworked since the patient load is so high. Be sure to have all of your medical questions answered before you leave the exam room because it's difficult to catch him afterwards. read more

I want to provide some helpful feedback so that the office can improve and potential patients can make an informed decision. The office itself has modern equipment and the optical staff were able to quickly move me through the process to meet with the doctor. Pretty much everything else was not good I arrived a few minutes early for appointment but then had to wait over an hour to even get in the back and start the actual exam process. I needed to have my prescription faxed to get my glasses made. I had to call multiple times over the course of a week. The girl at the front desk Anabell was very sweet and I felt bad for her. She said that she didnt have access to the fax machine and only the office manager Jaime could do the faxing. Having worked in medical offices before, its highly unusual that basic clerical staff could not fax. Every time I called, I was told it would be taken care of. When I started asking to speak to the manager, I was told she was out of the office or at lunch. When I did finally get a hold of Jaime, there were excuses as to why they were busy hadnt faxed it. While I get that it may take 24 hours or so, a week simply is poor business. You might be reading this and wonder why I went to this office given the poor reviews. I had gone here a few years ago when Dr. Conklin was still a partner and everything was good and acceptable. No complaints about my two past visits. Apparently Dr. Hearn and Conklin had a serious falling our and in the process someone in the office stole a lot of money. The office staff are not competent and Dr. Hearne is unable to keep the office in check. At this point, I think you will be better served going to another doctor who will respect you as a patient and realize that you are paying for a service read more

He is slightly blunt in his approach on eye disease, but I have first hand knowledge that he is prepared to think outside-the-box to find the best solution to severe eye problems and lead his patients to the best possibility of finding a solution. Follow-up on treatment is not consistent. Would not use him for long term treatment. read more

Less than a hour before my first appointment I was called and told I had to reschedule. So I did, for today 5/18. I showed up perfectly on time for my 10:30am appt, paid my co-pay, and filled out paperwork. Then waited. And waited. After an hour and a half (yes, noon) I let the clerk know I couldn't wait anymore and wanted a refund of my copay since the Dr never showed up -she balked, but then realized I was not going to back down. I will NEVER come back here, terrible office, unprofessional, and the Dr doesn't seem to care about anyone else's time. read more

Great Doctor. Rotten Office. I showed up for an appointment, to be told he wasn't in that day and would need to be rescheduled. Did so, for two weeks later. The day before that appt I got a call that I needed to be rescheduled again. And that they could squeeze me in but I'd probably have to wait. Showed up for that appt and waited an hour. Told his staff that I couldn't wait any longer and I'd find a new doctor. Guess what, Doc? MY time is as valuable as YOUR time is. The arrogance of not considering that is amazing... read more

Dr. Hearne's doctor's license is suspended as of 8/16/18 and his office is closed. I found the suspension info on healthgrades.com. For the suspension letter from the board, see https://www.healthgrades.com/media/english/pdf/sanctions/HGPY90F3C3AA788544A5A08162018.pdf. I hope we can get our records from his office! read more

What's the point on having an appointment! It took 50 minutes for them to call me so they can dilate my eyes then have me sit back down to sit for another 30 minutes until doctor was able to see me. Staff is friendly and facility is clean; however, frustrating to sit there for 2 hours. Overbooked appointments/wait times = bad service! read more

Dr Hearne's license was suspended by the medical board today so he cannot practice until he appears in front of the medical board

Love this office. I have a rare disorder that causes pain daily. I spent 2 years with doctors trying to figure out what was wrong. Upon my first visit to Dr. Hearne, he nailed my diagnosis right away. The staff has been caring and wonderful each and every time I am there ( well over 100 visits ) I have never seen the staff a t or dress anything but 100% professional. Dr. Hearne has been my biggest voice and advocate to get my issue treated here and elsewhere. One of the draw backs of being so great is being extremely busy. But if anyone is familiar with any large specialty offices visits are long and can be a multi step process. My visit to UC Davis for a check up can be 6 hours or more. So an hour or two at Dr. Hearne office is MORE than acceptable. Trust his opinion more than anyone else I have seen. read more

Worst experience EVER! Something happened with Dr. Hearne's optician committing fraud which has absolutely nothing to do with the patients. I was called and told my glasses were ready. I went to pick them up and was told optical is closed because the optician was dishonest and my glasses were flagged as suspicious and I couldn't have them. I still don't know what that means because no one would explain it. The staff was INCREDIBLY RUDE and condesending to me to the point that it got me upset. I was being treated as if I had committed a crime. The girl that came out to talk to me (apparently Dr. Hearn's daughter) after being caught bold face lying to me and acknowledging that she didn't care, told me she could get papers filled out and then in a day I could get my glasses. That was Wednesday. After not hearing back I called on Friday and was told I could only leave a message. After not hearing I called today (Monday). Dr. Hearne himself got on the phone and immediately started being rude and wouldn't let me get a word in edgewise. It just kept escalating to the point that I had to yell to try and be heard. I finally said I just wanted my prescription so I could get my glasses elsewhere and that I was going to leave bad reviews about him. He then said he was going to call the police on me because I threatened him. I said I didn't and he then yelled at me that yes I did, I said I was going to find him where ever he was. I said nothing of the sort. My husband took the phone and tried to reason with this lunatic so I could get the prescription. Dr. Lunatic then told my husband if either of us come to the office he will call the police for threatning him. He said he was mail the script. Now, since my insurance only pays for one exam a year, I am out of luck for getting another eye exam because who knows if he was right about my diagnosis. So that's my experience. Other issues are that they overbook every day so each time I was there I didn't even get taken back to a room for at least an hour. Everyone sitting in the lobby complains about the wait. read more

I was treated horribly by Dr. Hearne. I came in for my appointment early and signed in. The receptionist/nurse was friendly and we chatted a bit. Everything was good. I sat down and waited and waited and waited. Finally I was called back to start my appt and was placed in an exam room. I waited and waited and waited some more. Finally I popped my head outside the door to find a nurse. She was in the hall and came over to ask if everything was ok. I said yes and asked her if she knew how long it would be until the doc came in. She said she didn't know and that he was with an emergency patient that just walked in and that there was 1 patient in front of me. I said ok that's fine I understand about emergencies and asked her if I should re schedule. As she was about to answer the doc walks out of the other room and starts walking past. The nurse stops him and asks how long he thought it would be. He then walks over to me and says "I'm dealing with someone who just became blind today and you're not more important than him". I was very taken aback by how he answered such a simple question. I wasn't rude or mean when I was talking to his nurse so I wasn't sure why he was getting hostile about the question. I answered him by saying "I'm not saying I'm more important than anyone, I was just wondering if I should re schedule since it's taking a long while for you to see me." He said I don't know how long it'll be. And I said ok that's fine because I know there's another person in front of me so do you think it'll be another 30 mins or so? And he was like "how do you know there's another person in front of you?" I said because your nurse just told me. And he was like "how does she know?" He then goes on to say that she doesn't know everything and that he can see me now. I stopped him and said "well there's another person who's been waiting longer than me and I don't want to cut in line." He then said "do you want me to see you now or not? Because once I walk out this door I'm going to see the other patient then moving on past you." I was like "wow that's very rude of you to say when I'm just trying to be courteous of the other persons time and spot in line." He then starts going off about who am I to tell him how to run his business. And at that point I was feed up with how rude he was being. I just told him that I wouldn't be coming back because of how rude he was being. I really hope he doesn't treat his staff poorly like he treats his patients. I won't be going back and I won't be recommending him to anyone. read more

I had some eye issues pertaining to bacteria eating my cornea and was sent to Dr. Hearne and he diagnosed and prescribed the right medication I needed and also took the time to explain to me what was going on. Overall I would recommend him to anyone. read more

I had some eye issues late last year and went to Dr. Hearne for treatment. He was extremely patient, correctly diagnosed the problem, and got me on my way. Follow up was excellent. read more

I waited in the lobby for 2 hours before being seen by technicians and they do all the work. When the doctor comes in he said my cateracts are bad and I explain that my deductible is going up a lot by 7/1 so can we do it before then. The date was 5/19 and he says yes. I am scheduled for surgery or so I think but a week before I call the hospital to pre-admit and they have no orders. Over the course of a week I call them and no response. The hospital calls them twice. Then I get a call back saying I can reschedule for the 30th and I say fine. This time they schedule with the hospital but not a time so the day before the hospital calls me to ask me what time the surgery is. I say I have no clue as they won't call me back. I also found out that they never bothered to get approval from my insurance company until the last minute. What a joke! I am having someone else do the surgery. read more

Forget personal service. I went for an eye exam and was given the wrong prescription. I had to go back two more times and finally did get a new prescription but when I went to get new glasses there were a couple of questions about the new prescription. After two messages were left at Dr Hearnes office, never returned after 5 days, I went to a different Dr and ended up with the right prescription. read more

Update - I received my migraine medication. Better late than never. Thank you Dr. Hearne.

To sum up my visit to Dr Hearne, it was so sad it became humerous. We have been going to an eye professional in Sacramento but decided to try someone closer to home. From the minute I walked into the low lit, well worn reception office, my defense system became alerted. My first test was simple and when finished, I was asked to sit on a bench in the hall and stare at a wall which had not been painted for fifteen years. Next test, I was taken to a room where my wife was undergoing another stage of the testing and asked to sit down and wait until she was done. We were then asked to switch chairs but before my testing began, someone came in and told the assistant she needed to move me to another room. In this room a picture of my eye was taken and the procedure was to jamb my head sideways into an opening. This reminded me of when I was a little kid and we smashed our faces against a window. When I later saw the dr, he told me this was the latest technology. Where??? Cambodia. The topper was the periferal vision test. The young lady stood two feet in front of me, extended her arm to the side about eighteen inches, and asked he if I could see her wiggling fingers. When I answered that I could, she said "perfect". The only person who could fail this test would have arrived with a seeing eye dog. So, if you want material for a comedy routine, go see dr. hearne. If you want a real eye exam, go to an eye professional. read more

I started going to Dr. Hearne about 4 years ago on the recommendation of two friends and the fact that he was across the street from my store. He took care of cataracts in both eyes. For past performance I would give Dr. Hearne 5 stars, however my interaction with his office that past few months has been less than stellar. In November 2017 I tried multiple times to contact the office to schedule my yearly exam. I finally was able to speak to them but they couldn't confirm that they still took my insurance. At the beginning of this year I determined that they did take my insurance and called to make an appointment. Unfortunately I had surgery at the end of February and had to postpone my appointment. I have tried calling several times since then only to receive a recorded message they the office was closed. I was finally able to speak with someone a couple of weeks ago and schedule an appointment. When I arrived for my appointment I was told it had been cancelled. While I was there I received a text saying my appointment needed to be rescheduled. I made an appointment for Monday of this week. When I went in, I was told Dr. Hearne had an emergency and I needed to reschedule. I did for the next day. Again I went in and was told Dr. Hearne had an emergency and I'd need to reschedule which I did. That night I received a text saying Dr. Hearne had an emergency and I needed to call. When I called I was told he had cancelled all appointments this week and they would call me to reschedule. I'm diabetic and need to have yearly exams. I've called another doctor and have an appointment with them. I don't like to give Dr. Hearne a bad review and thought my experience would be different than the ones I've been reading. Unfortunately that isn't the case and I will be moving on. read more

Rude staff!!! I never even got past the scheduler. First she told me that I would have to pay up front, that they don't take my insurance, I told her my wife was a patient there and that they took the insurance for her, she made up an excuse and said that she would grace me with an appointment but that I should call my insurance anyway to see. Why would I need to do that when my wife had already seen the Doctor there and they accept our insurance? I told her no thanks. I made an appointment at Dr. Stanley Plecha's office minutes later. They just lost two patients! Geeze, very rude. Stay away. read more

Patient beware!!! Dr. Hearne performed surgery on my cataract and placed the incorrect strength lens. The lens that he placed is negative four strength off! According to two other eye specialists the chance of this happening is a less the one percent. Dr. Hearne has been defensive and unwilling to fix his wrong doing. So instead of being able to see for distance I can see a arm lengths away unless I use a contact or glasses. A doctor or a person with ethics and not arrogance would have done the right and proper option and apologized for his wrong doing and paid another physician to correct his medical wrong doing. I am 40 years old and went blind 2 years ago and the result of my 6 weeks of 2400 vision which is legally blind left me with bilateral cataracts. Not only did Dr. Hearne incorrectly prescribe my one lens incorrectly he also had the wrong strength for my other eye as well. Thank God only one eye is operated on at a time or I would be left with two eyes with incorrect visual strength. No matter how old or young you are you do not want this to happen to you. One of the Dr's I got a second option from was Dr. Mills who's cataract testing was for more superior and in depth compared to Dr. Hearne's. Do not take this lightly because just stop for a moment and try to image never being able to visually see all the things you love in life. For me it was and is the possibility of not being able to see my four year old smile again. This is far more than just a review it is an issue that will be handle in a court of law. read more

He's very short tempered and always pressed for time. Wait time is excessive . He would rather not deal with complicated problems. He does not write notes in the computer about things he says he wants to follow through on. His staff is very intimidated by him. read more

I have been seeing Dr. Hearne for 8-9 years now and all of my experience with him and his staff were good. That is until today. I had a 4:30pm appt & I was the last one in the waiting room. When he came out to get me and we went into do the eye refractory test, he advised me to put my chin on the chin holder and turn my head to the left but look into the machine, and he lowered the machine so that I was scrunched down in the chair. I asked if he could raise the machine up and he got upset and said "We're done here", and told me to follow him. I picked up my wallet and glasses and followed him into the regular exam room, when I sat in the chair he asked "Can you read any of the letters." I kind of chuckled and smiled, because I couldn't make any of them out. This is when he really got ticked off and told me your exam is done, you can leave and continued to tell me I was wasting his time, by laughing at the procedure. I didn't know what to say at that point, so I got up and walked to the door and he angrily waved my file around and told me again to leave and not to ever come back. I was so humiliated, it took everything I had not to break down and cry, especially since I didn't do anything wrong. I wasted an hour & a half of my work day to go get my annual eye check up and this was the 3rd apt his office had scheduled for me, they cancelled my other 2 appts I had scheduled the mornings of the appt. I do not know what happened before he saw me, but I can only assume he wanted out of the office and just didn't give a dam who he stomped on, to make that happen. I will make sure I let my friends and family know what a big Rude A** he is, he has always been somewhat snobby, but his behavior today was so uncalled for. This experience has upset me greatly, so it looks like I will be finding another eye doctor and hopefully the next one won't be so rude. read more

Patient beware! I have an eye condition that caused me to get a cataract bilaterally at a young age considering the age of average person who get cataracts. I was referred back to Dr. Isaac Hearne by my retina specialist because Dr. Hearne had seen me originally for my eye condition. When I saw Dr. Hearne to discuss my options for cataract surgery he was very nice and said he wanted to make I was happy with the surgical results. There is a reason why only one eye is operated on at a time for cases like my. After my cataract surgery was completed I should have vision for distance and that was not the case. When I saw Dr. Hearne postoperatively the next day and I expressed my concern his daminer changed, he was no longer the caring doctor who only wanted me to be happy. He told me vision could be affected by inflammation and retinal swelling so we should give it more time. Time did not make my vision any better he said he had no idea how my vision was off. I could see close up but not for distance. I went back for another visit which I expressed my concern again he stated that the surgery was a success because I could see out of my eye and that there was not a infection. I followed up with my retina specialist who was shocked at Dr. Hearne's attitude in regards to this surgical error. My replacement lens is minus four off which happens less then One percent!!!! Dr. Hearne still claims five months later that his machine that calculates the strength of the lens did not have an error and neither did his staff do any thing wrong because, "a monkey could run the tests." I went to Dr. Mills for a second opinion and the test that they ran were more comprehensive and they ran three additional test compared to Dr. Hearne's office. In addition my left I needs to have cataract surgery and Dr. Mill's office test got a totally different strength for the lens then Dr. Hearne's office test. This means Dr. Hearne would have incorrectly replaced my left eye lens also. Errors happen we do not live in perfect world but, when you have been blind and you are lucky enough to be able to see again and you have a doctor who is not willing to take responsibility for went wrong no matter whose fault or error it was it is always the doctor responsibility for his patient. It's not how a person or professional responds when things are good it is how some one reacts when something goes wrong. Again patient beware there are far more professional doctors and far more superior tests available then what Dr. Hearne is offering his patients b read more

I had very bad experience with Dr Hearne Issac. J, MD. He did not listened to my complains. He did not spend very much time with me. I did not have time to ask questions. None of the people there were dressed professional. They also have very outdated equipment. Dr Hearne was very very unprofessional. He started talking nasty about my previous doctor. He was arrogant, unprofessional. I hope you do not regret if you visit him. Thank you read more

I have been putting off doing this review for a while now. I have really been trying to give Dr. Hearne the benefit of the doubt, but something is really, really, wrong here. I have gone to Dr Hearne for almost 5 years and at the beginning, he was amazing! I recommended him to everyone. Dr. Hearne even did eye surgery on me an it was a very positive experience with great results. Well, unfortunately, something MAJOR has changed. While waiting a total of over three hours to be seen and actually get out of his office, on my last visit, I noticed Dr. Hearne looked extremely disheveled and tired. I asked if he was ok and if they had over booked that day. He went off on how his partner was stealing money and was going to try to kill him. He said other things that Im going to leave private. I was shocked! He's either on drugs or having a mental breakdown. Also, their printer wasn't working correctly, so we didn't get our actual prescription. I have tried over and over to call and beg for it, as I need new glasses. I NEVER get a call back! The girls who answer the phone just keep saying, "We gave him the message" Once one of them left me on hold for 22 minutes. I'm done! My insurance only pays for one exam a year, so I feel since they will not give my husband and I our prescription, I will be forced to call and report him to our insurance. It looks as if some others are having this issue in some of the reviews I read today. Very sad, he used to be a good DR. read more

Most poorly run doctors office ever. On my first appointment, I waited over 2 hours to be seen and even then it is: 1 tech calls you back for 1 test, then sends you back to the lobby to wait more, 2nd tech runs next test, etc until you finally are called back to a room where a tech (NOT THE DOCTOR) plays the "which is better" game to determine which lenses are best. The contacts given me were so wrong I could not even see my monitors. I spoke to the office manager who said "New patient exams take an hour" which would be fine but the exam took less than 15 min, my WAIT TIME was the issue. The doctor tried to explain that they had a new tech, had gotten behind, etc and it was not the norm. On my second visit, they scheduled me on a day when they had an easy load of just follow -up patients so that I would not wait long. I waited over an hour in the lobby before I saw anyone. Again, the tech does the exam not the doctor. They did not have the lenses so they ordered them. I just got them and they still are not right. I refuse to ever go back to the this office again. Ever. They are trying to jam in too many patients and not enough doctors. I have had contacts for 34 years so I have had eye exams at least every year if not more and have never had a tech be the one as you look through various lenses. I would not refer anyone to this office. If I could give it zero stars, I would. read more

This man is so rude! I can not believe I have wasted so much time and money with this doctor and he never diagnosed my issue. He also gave me the wrong prescription for glasses and contacts which I did not realize until I bought a year's supply of contacts and 2 new pairs of glasses! Because he has not diagnosed my issue over a period of months I had a number of questions for him in the last visit. He glared at me while I asked my questions. His office gave me bad advice over the phone for how to take my medication he prescribed. When I told him I was confused based on what my pharmacist said he lectured me that pharmacists don't have a clue what they are talking about and how they should just keep their mouths shut but then 5 minutes later told me to follow the same exact instructions the pharmacist said. Because I was asking questions he started lecturing me that he didn't want to fight with me. I was literally in tears and the man was so rude about it - with his hands on his hips asked me when I thought the tears were going to stop! I walked out of the building and left in shock at the treatment I received! read more