Since Dr Isenhart retired I have encountered lack of compassion & higher costs…read more Last year I had to have my dog put to sleep. While holding his little limp body, I could hear laughter from the staff. No consideration for my grief was given. Also, even though I have always paid my bills with them, at time of service, I called to see if I could make a payment arrangement for my new dog, which was sick. The uncaring answer from the receptionist was, No, not really. Disappointing to say the least.

Alright my old man dog had to get the twice over and the staff was very nice and gave me the…read moreanswers I needed for my dog. The vet told me I needed to do specific things to keep my dog healthy and I'll have to take him back in January. One thing I loved was they remembered my dogs name but my dog hates cats and they have roaming cats lol but I'll always bring my dog here

Okanagan Vet Clinic: Dr. Rust is superb veterinarian, cares…read moredeeply about your pet like it is her own, and is willing to explain/educate you about your pet. While outside doing chores, my dog was shot with a gun! It happened in the evening (it was just getting dusky out side). I called the emergency number, and lucky for me, Dr. Rust was on-call that evening. I had difficulty getting my dog's bleeding to stop. Dr. Rust gave me instructions to care for my dog until I could get to the clinic. I live approx 1.5 hours away from the clinic but I felt like Dr. Rust was right by my dog's side the entire time. Dr. Rust has the experience to care for animals in critical emergent situations (with successful outcomes) and to manage your pets health overall health (vaccinations, wellness checks)‍‍‍

My dog wasn't acting right Friday night, so Saturday morning I rushed her down to possibly the only…read moreopen vet clinic in the county. Never having been here before my first impression was that it was a very tidy, well kept, spacious clinic. We showed up with no appointment but the staff worked us in and we were seen immediately. It turned out that my girl had a serious infection raging inside her and needed hospitalization. After meeting Fallon and hearing her plan of action and going over our options I had no doubt that she would be well cared for and that Miley would have her best chance if she stayed with Fallon, as opposed to us trying to treat her at home. Unfortunately my girl didn't make it through the night but I really can't thank Fallon enough for sacrificing her weekend to care for my baby. We received regular updates on her condition and i truly feel that Fallon did all she could for Miley with the resources available to her. Her care, compassion, and professionalism to Miley, myself, and my husband will forever be appreciated.

I was on vacation in Chelan when my dog started limping and licking his paws. After a few days of…read morethis, I decided to not wait until I was back on the west side. I'm so glad I didn't wait because Dr Shelton and the folks at the Lake Chelan Veterinary Hospital are above and beyond... 1) Dr Shelton is everything you'd want in a Vet (and much more): attentive, kind, knowledgeable, and conscientious of pet owners' finances. He completely put my (normally grumpy) pup at ease. He took more time that I expected to make sure I understood and was satisfied with my pup's health and any next steps. 2) They are convenient: I got an appointment the same day I called. 3) It was clear Dr Shelton builds rapport with his customers: everyone coming and going seemed to have some kind of 'hello' or positive interaction with him. I highly recommend this practice. I'd take my dog back to Dr Shelton in heart beat.

I can't say enough awesome things about this clinic. Dr. Shelton is exceptionally compassionate and…read morecaring. He came highly recommended to me by my vet in Issaquah, Wash., when we moved to Chelan last year. Dr. Shelton listened carefully and thoughtfully to me, the customer, and in fact asked specifically how much treatment I really wanted for my geriatric 19-year old kitty when I brought him in before proceeding with any tests or examinations. He explained things thoroughly and respectfully and offered several treatment options for his condition. His goal and mine were to make my kitty as comfortable as possible until he was ready to go. The staff at this clinic are the cream of the crop. They truly love animals. They are caring, kind and thorough. They called regularly to check on my kitty's progress and offered to be available if I needed them in an emergency. I would highly recommend this clinic and this staff of professionals.

I really like the veterinarian at Lakeland veterinary clinic. We were on vacation in Manson &…read moreneeded to have our dogs seen by vet because Ellie's skin was so itchy & she continued to scratch. They were able to get her a cytopoint shot and it gave her some relief.

We finally had to say goodbye to an ailing 16 year old cat of ours named Katie. Such a…read morecompassionate veterinary clinic. We reached out to the vet in Chelan that had seen our cat before. Their response? The Chelan veterinary clinic was more concerned about themselves; a weak dying 16 year old cat was a rabies threat. We would have to go elsewhere. Shame on them. Dr. Kathy and Heather Vet Tech were awesome. Katie is at peace. Thank God. They sent us a card. Blessings.

My experience with Dr. Terry and her staff could not have been better. My doodle needed a small…read moreprocedure. They put me at ease by answering my questions and listening to my concerns. Timely, kind and gentle to my doodle with reasonable pricing. Would definitely recommend.

I was staying in my RV in Twisp in 2008, and my cat had urinary problems. Dr. Terri (small animal)…read morewas not available at the time, so Dr. Dan stabilized my cat enough that I could get him home for necessary surgery. Their prices were reasonable, even though I got charged a weekend (it was a SUNDAY) emergency fee. Since they deal with horses, they have a HUGE parking area, big enough to park your RV there if you are not towing a car. I was so grateful for the weekend work and the reasonable fees, that I gave them a donation to their "indigent pet owners" fund.

Great knowledgeable Vet! Kind and very smart. I wouldn't definitely choose her! And her staff is…read morejust as amazing as she is!

We've been seeing Dr Fehr for probably 8 or 9 years. Always efficient, kind and in emergencies…read morehelps. The staff is as wonderful. We have a pup that requires a bit more TLC due to Addison's and the team provides excellent care and info. Never a moment when we've felt like the cost of care has been high for the great services provided.

my dog needed immediate attention and the only vet that cared was Denise at Alpine. After a same…read moreday appointment Denise put us at the top of the surgery cancellation list and we got in for surgery a few days later. Being new to the area I felt like if we didn't know the right people we would have to drive back to our old vet on the west side, then we found Alpine! The bottom line is my dog is happy, and my bank account is too... 1000% fantastic experience at Alpine Veterinary Clinic!

If you love your pet and value honesty at all, do not go to this vet. I went from wanting to give…read morethis vet 5 stars to wishing I could give them zero stars. These people are LIARS. I needed a health certificate for travel with my pet and I was promised multiple times by the vet and the vet tech that the return shipping label, which I paid for, would be 2day expedited shipping. They took my money, lied to my face and shipped it ground. They had every opportunity to correct it before it shipped knowing there were delays with USDA and they just KEPT LYING until I found out from FedEx tracking that they only purchased a ground label and the certificate is now arriving 4 days after it expires; A useless piece of paper that cost hundreds of dollars. They did not offer to refund a dime, and because of their lies I have spent thousands of dollars to make arrangements that I will never be able to recover and my cat now has to go back to my friends and can't come home with me. I am furious and DO NOT recommend this vet. It's the dishonestly paired with the complete lack of accountability for me. If you take your pet here, know they will lie to you with smiles on their faces while they rob you blind and don't even provide the service you paid for.

1 Star I had an…read moreextremely upsetting experience with Omak Animal Hospital and would not recommend them. Last week, my 14-year-old Yorkie was in critical condition. I called around desperately trying to find help and was told by Becky I had to pay $130 upfront just to be seen because it was considered an emergency. After arriving, we waited about 45 minutes while my dog continued to struggle. When we were finally seen, the vet provided a high-cost estimate that only addressed symptoms and did not give us clear guidance on whether this was end-of-life. Then we were told the clinic was closing for lunch and we could return later--but likely wouldn't be seen again for hours. At that point, we left because our dog needed immediate care. We went to Okanogan Veterinary Clinic instead, where they got us in right away and treated us with compassion and honesty. We ultimately had to put our dog down. The situation got worse afterward. A week later, Omak Animal Hospital called demanding payment for labs. When I called to pay the $200 bill, Becky told me it was now $250 because they had "held a spot" for me. She also claimed my initial $130 payment had been reversed (which I did not do), She accused me of stopping my bank from payment, and said I owed $200 plus additional fees of 50$ because they held a spot for us! When I tried to resolve the situation and pay what I owed, Becky transferred me to Cindy, who was immediately rude, talked over me, and threatened collections and small claims court. She also said she didn't trust me to call back and pay, even though I was actively trying to pay during that call. This experience was stressful, unprofessional, and completely lacking compassion--especially during a time when I had just lost my dog. I strongly suggest going somewhere else for care.

Do not take your beloved pet here. The receptionist was…read moreextremely nice, but there was a woman beside the main veterinarian (possibly an intern) whose behaviors were creepy. This woman (bob light brown or blonde, tall, slender ) came into the room I was waiting for a veterinarian, stood and said nothing. I had to ask if she was there to look at my cat. She was extremely ill mannered the entire time. She commanded me to hold my cat, then without any warnings, she inserted a stick into my cat anal. If she told me that's what she was going to do, I would cover my cat's head and legs with a cloth. When I explained to her about the cares received from another veterinarian prior, she acted as if I was lying and said " what? is it really? oh, I have to check that", and ran to back room. When I showed her my cat's woulds, she just stood in the room, and ignored me. I suggest you don't let this woman touch your pet or even come close to you and pet. Her behaviors are disgusting.