1 Star I had an…read moreextremely upsetting experience with Omak Animal Hospital and would not recommend them. Last week, my 14-year-old Yorkie was in critical condition. I called around desperately trying to find help and was told by Becky I had to pay $130 upfront just to be seen because it was considered an emergency. After arriving, we waited about 45 minutes while my dog continued to struggle. When we were finally seen, the vet provided a high-cost estimate that only addressed symptoms and did not give us clear guidance on whether this was end-of-life. Then we were told the clinic was closing for lunch and we could return later--but likely wouldn't be seen again for hours. At that point, we left because our dog needed immediate care. We went to Okanogan Veterinary Clinic instead, where they got us in right away and treated us with compassion and honesty. We ultimately had to put our dog down. The situation got worse afterward. A week later, Omak Animal Hospital called demanding payment for labs. When I called to pay the $200 bill, Becky told me it was now $250 because they had "held a spot" for me. She also claimed my initial $130 payment had been reversed (which I did not do), She accused me of stopping my bank from payment, and said I owed $200 plus additional fees of 50$ because they held a spot for us! When I tried to resolve the situation and pay what I owed, Becky transferred me to Cindy, who was immediately rude, talked over me, and threatened collections and small claims court. She also said she didn't trust me to call back and pay, even though I was actively trying to pay during that call. This experience was stressful, unprofessional, and completely lacking compassion--especially during a time when I had just lost my dog. I strongly suggest going somewhere else for care.

Do not take your beloved pet here. The receptionist was…read moreextremely nice, but there was a woman beside the main veterinarian (possibly an intern) whose behaviors were creepy. This woman (bob light brown or blonde, tall, slender ) came into the room I was waiting for a veterinarian, stood and said nothing. I had to ask if she was there to look at my cat. She was extremely ill mannered the entire time. She commanded me to hold my cat, then without any warnings, she inserted a stick into my cat anal. If she told me that's what she was going to do, I would cover my cat's head and legs with a cloth. When I explained to her about the cares received from another veterinarian prior, she acted as if I was lying and said " what? is it really? oh, I have to check that", and ran to back room. When I showed her my cat's woulds, she just stood in the room, and ignored me. I suggest you don't let this woman touch your pet or even come close to you and pet. Her behaviors are disgusting.

My fiance and I are not from here. This facility had last minute open availability, and the…read moregentleman was super friendly on the phone as well as in person. When we had arrived we had noticed how clean it looked. We were super pleased with our experience afterwards. Definitely looking forward to coming back!!

I'm staying at the condos across the way and all we could hear was a dog crying in agony! We…read moresearched for almost 20 mins and tracked it to the Animal inn. Please be aware the dog was a larger size Yorke looking dog we tried to get her name but the baby had no collar and the lady would give it to us. It sounded like she was stuck and we know she was cold! clearly cold with temperature 40 degrees and falling. Please be aware the dog came right up to my friend. The lady gave excuses like she needed to go to the bathroom but when I arrived nobody was monitoring her and she was freezing! If you think this was your dog I would be happy to confirm. Just FYI it also appears the kennel has no heat.

Highly recommended kennel! First time I did not worry about leaving our fur baby! Felt like it was…read moreour dog's "home away from home". The place is clean, secure, easy booking, great communication and wonderful staff. Our dog came home happy and a little tired from all her play time.

From the owner: Keeping your pet comfortable and safe during their stay with us is extremely important to us. We…read moremake sure our guests get lots of one on one attention and plenty of exercise.

My husband and I were out of town for 5 days, and Karen did a phenomenal job dealing with our three…read morecats. One of them is on medical food, and has to be kept out of the other cats' kibble. Of course, the other two love getting into the medical food. And none of them wanted to cooperate. Karen kept us in the loop, making multiple visits each day to make sure the little hairballs were taken care of. I really can't praise her work enough. We will definitely be using Amy's the next time we travel.

Amy's has been excellent. I am from out of town and just dealing with a situation. Response,…read morehelpful, exceptional customer service. They go above and beyond to care for your pets. Tiffany is a rockstar.

The kennel was average, no frills, and could have probably used a deep cleaning. My dog was…read morereturned to me alive and unharmed, if not soaked and dirty. The appointment didn't really meet our expectations. Edit: To call me a liar on a public forum is where I draw the line. 1. I called you weeks in advance to tell you that our dog was in season. Your response was "no problem, we have a special kennel fully fenced. We'll keep her in there." When I came to drop our animal off you stated "oh, I forgot." And I only agreed to the crate being used because you said she'd be out of it twice an hour. 2. The water bowl had to have been spilled much earlier than when she "saw me and excitedly knocked it over." The bed, and her were soaked, to a degree that she had to have been kept in a soaked cage for hours. 3. When I came to get her, there was no one around to release her. So I did your job and collected my now filthy animal. 4. The kennel and office are in disgusting condition. You really should stop lying online and get to cleaning. I will never recommend your services to anyone. Have a nice day.

Awful experience.... I went to drop my dogs off and had a scheduled time set up in advance for drop…read moreoff. But upon arrival no one was there to greet me, there was no way of getting in touch with anybody and I waited for at least 45 minutes before giving up. Unfortunately, it put a huge damper in the day as the reason I needed boarding was because I made an appointment several months ago and needed to go to it and know my dogs were in a safe place. It ended up being an incredibly stressful day, which would not have happened if the owner had been professional and been there to greet me at the time we determined. I also was unaware on coming that it was a very small place, and the dogs look scared and uncomfortable. It made me really sad, I definitely recommend going somewhere else where you will be treated with respect, and acknowledgment, and where your dogs will be too.

I've boarded my dog, Rocco, here over a dozen times and he has always been treated with love and…read morerespect. I love my little boy and would only trust him here or with immediate family. Never had any issues and they are always responsive and SO FRIENDLY ! Go see for yourself :)

I have two 13year old Cocker Spaniels who I love and adore but they are older and very attached to…read moretheir momma. Usually, I have a regular pet sitter but this time she was not available so since K9 Country Club had been under new management for a while and the reviews were wonderful I decided to give them a try. We dropped in to get a tour and immediately we received a personal tour of the entire facility. We were very impressed! They stayed a week and were very happy and bouncy when I picked them up. K9CC was very accommodating and follow all directions for food and meds. Everything had been clearly labeled by K9CC and I had also requested my babies have a bath before picking them up. Randy, their groomer is excellent! He was very sweet and loving with both my babies and they loved him right back. They looked fluffy and smelled great! They were obviously well cared for and we will definitely return. Teresa Evans

I do not recommend Lucky Paws Luxury Pet Retreat in East Wenatchee…read more My partner and I boarded our cat with her for 7 days during the height of summer. She assured us our cat would have air conditioning in the small outbuilding she used for cats (however it was shut off when we arrived but she promised to make sure it stayed on while they were there) as well as regular visits from the owner and cage cleanings. Looking around the yard, it was covered in dog feces and we both had a funny feeling but we stupidly ignored it. We returned after our trip to find our cat as well as their bedding, soaked in urine with feces all over the floor, the AC completely shut off in the sweltering heat. In additon, food and litter were scattered across the bottom of the kennel (obviously it hadnt been cleaned, likely at all during her stay) and a traumatized cat. She also charged us more than we were quoted.

Incredible facility that is committed to affording your boarded pet the best possible environment…read moreduring a stressful time. My dog Hoss had his own room that was air conditioned. The exercise area is a shaded huge yard with lots of grass and it even has a fire hydrant. Pick up and drop off were very profesionally handled and every question answered. I took his favorite brand of food and his dish and he was a pretty happy pooch when I picked him up. I was having surgery and the staff and owners were very understanding and helpful when my schedule needing to flex a bit. I recommend them and would trust them again unreservedly to take care of my buddy.